Cheap Travel

Tim Leffel's Cheapest Destinations Tim Leffel's Cheapest Destinations Places where a fistful of dollars will pay for weeks of hotels, train rides, and meals. « More Reasons Not to Take a Cruise | Main | A Home Abroad vs. A Home at Home » November 22, 2005 "Cheap" Travel is Relative If you're not convinced that your choice of destination will have the biggest impact on your travel budget, mosey on over to the New York Times' Cheap Sleep article. It's a nice rundown on hip and stylish places that won't cost you as much as a night at the Four Seasons, but for anyone who has traveled to any of The World's Cheapest Destinations , $114 a night for a hotel with a shared bath seems downright warped. Other bargains in the article include a $107 hotel in Paris and a $124 hotel in L.A. with "Moroccan dcor." I won't go into what you can get for that amount of money in Morocco itself. Or how you could get a penthouse suite and all three meals for that price in most of Indonesia. But trust me when I say the price of a "bargain" room in these cities is near the top end of the scale in a few hundred other cities around the globe. I can attest to the fact that anything under $200 a night is definitely a deal in Manhattan, however--I was just there last week. The three of us stayed at Radio City Apartments , right off Times Square. Convenient location, a clean 2-bed room bigger than the one at the W I had last time, a kitchenette, and only $155 a night. (Plus loads of taxes, including a $3 Javitz Center tax. Funny, didn't realize I was there for a convention...) Of course meals cost a bundle, the subway's up to $2, we shared a cab from Newark Airport for $60, my inlaws got two drinks at a hotel bar for $18, going to the top of the Empire State Building is $14, yada yada yada. Before you know it, you've spent an amount of money that would last you weeks in other spots on the globe. But it's a great city, so you suck it up and keep opening the wallet. As New Yorkers will tell you though, the city is not without its deals. My daughter screamed with joy when she saw the carousel in Central Park. It put a big smile on my face too when I saw that it was only $1.25 a ride. Walking through the park was free of course, and beautiful at this time of year, with the leaves still changing colors. Speaking of free, perhaps the greatest bargain of all is the ride on the Staten Island Ferry. We timed it perfectly and saw the city from the water as the sun was going down, then the Statue of Liberty at sunset and when the torch is lit for the evening. I used to live up there and have seen it all before, but it's still magical. Posted by Tim Leffel at November 22, 2005 03:26 PM RSS Feed Forbes Best of the Web Buy The Book Untitled Document The Worlds Cheapest Destinations provides a capsule overview of 21 great travel bargains, with cost information for lodging, restaurant meals, local transportation, and attractions, including what you can get for a buck or less in each country. From the Great Pyramids to the Taj Mahal to some of the best snorkeling and diving spots on Earth, this book will show you where to have a fantastic experience without spending a fantastic fortune. Free Excerpt From The Book (PDF file - requires Adobe Acrobat Reader) Buy the Book Links Cheapest Destinations Web Site Destination Articles Search Search this site: Recent Entries A Home Abroad vs. A Home at Home "Cheap" Travel is Relative More Reasons Not to Take a Cruise U.S. Survey - Our Airlines Suck Responsible Tourism - Your Job Too (Relaxed) Travel Is Good for Your Health Charities Block Famine-Relief Savings Do Your Homework Before You Travel Yo, What About Guatemala? Money for Travel - a Matter of Priorities Archives November 2005 October 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005 December 2004 November 2004 October 2004 September 2004 August 2004 July 2004 June 2004 May 2004 April 2004 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Find Other Blogs Popdex Blogarama BlogUniverse BlogWise Eatonweb Globe Of Blogs Powered by Movable Type 2.63

travel counselors love their

Official State of Montana Vacation, Recreation, Accommodations and Travel Information LEWIS & CLARK MONTANA KIDS WILDLIFE WINTER PLAN A MONTANA VACATION FEATURES & EXTRAS ADVANCED SEARCH SITEMAP/HELP/FAQ LINKS TO RELATED SITES WEATHER & CONDITIONS Site Features Email This Page To A Friend Look for the Email This Page To A Friend button on all the pages in this site. It allows you to show the page you are viewing to interested friends or family. Quick Search Tourism Regions The state's six tourism regions invite you to find out more about the distinct scenery, attractions and experiences each offers. Wintermt.com Montanakids.com Lewis & Clark Indian Nations International Visitors Montanafilm.com Montanagroups.com Montanameetings.com State of Montana Feedback Form Privacy Policy Montana's National Parks From the wondrous geological features of Yellowstone to the majesty of Glacier, Montana's National Parks inspire and astound. Taking in everything that these parks have to offer is something that you'll never forget. So what are you waiting for? Visit Yellowstone & Glacier National Park. 1-800-VISIT-MT Our travel counselors love their jobs, and why shouldn't they? Everyday they help hundreds of happy callers plan their visits to our great state. So give us a call at 800-VISIT-MT(847-4868) and keep our travel counselors smiling. •••Note: Our call center will be closed Friday, August 26 while we install new customer service software. We will return to normal operation Tuesday, August 30 at 7:00 am MST.••• -- International Visitors Our partner websites can provide information for visitors from other countries in several different languages, including Chinese , Francais , English , Deutsch , Japanese and Italien . Special Deals Looking for Packages, Lodging, Dining, Camping or Adventure deals? Let us help! Save money on Montana vacations Montana Events Take in one of our many events--from wild & wooly rodeos to Lewis & Clark bicentennial commemorations, you'll find that events in Big Sky Country are uniquely Montana. Events Info Fishing and Hunting Licenses Buy your hunting and fishing licenses online. Online License Sales Travel Montana Intranet : contains information about the Montana Promotion Division of Department of Commerce, State of Montana, including information about the Governors Conference on Tourism & Recreation , The Travel Montana Marketing Plan, Travel Montana Programs, TIIP Grants and News & Updates. Directory of Tourism Businesses & Attractions If you know of a business or event by name, feel free to use the links to our directory below. If you do not know the business event by name, use the Plan a Montana Vacation Link above or the search box. A - C (#'s also) D - H I - M N - R S - Z Top Stories Montana Through the Photographer's Eye Check out our new featured photographer. Visit Montana is featuring beautiful photos of Montana taken by photographer Larry Mayer. View the Gallery -- Invite A Friend To Montana — Invite your friends and family members to explore Montana with a personalized invitation from Governor Schweitzer! Share Montana with someone special The Montana Dinosaur Trail Montana has yielded some of the world's most significant dinosaur discoveries. The thirteen stops along the Montana Dinosaur Trail allow you to discover these paleontological treasures for yourself. Follow The Trail For Dino Adventure Montana Fire Information Update The Summer wildland fire season has begun. Wildland fires are a natural part of life in Montana. They have helped create the landscapes and environment that attract our states residents and visitors. The impact of wildland fires is very local, and Montana is a very big state 94 million acres or 147,000 square miles. To help you understand where the fires are and their impact, if any, on the states attractions and outdoor activities, check out our Montana Fire Information Page. -- Beartooth Highway Open Repairs to the Beartooth Highway (Hwy 212) are now complete. Find out more information about the Beartooth Highway re-opening. Spotlight: Arts and Culture Montana has always been a place of inspiration and beauty. Plan on taking in the diverse offerings of Montana's artistic heritage and see how it's artists interpret the inspiration of Big Sky Country. Arts & Culture Montana Wedding Planner Looking for the perfect wedding location? Let us help! Get Married In Montana Discover Montana's Past Featuring articles about Big Sky Country's past, information about historical attractions like ghost towns, museums, Lewis & Clark, and historical tours. Montana History -- We Got Some Wild, Wild Life In Montana, everyone has a few wild neighbors; of course we're referring to antelope, elk, moose, mountain goats, bighorn sheep, eagles, trumpeter swans, bears, wolves, and more. Glimpse our watchable wildlife . -- All contents © 2005, Travel Montana, Department of Commerce, State of Montana. All rights reserved.

ski vacation of four

Get $100 Off Your Ski Vacation Customer Care | My Stuff Home Travel Info Center Flight Status Destination Guides Travelocity Business About Travelocity Flights Search Flights Top Deals Web Fares Low Fare Alert Last Minute Packages Hotels Search Hotels Top Deals Trip Ideas Popular Cities Cars/Rail Search Cars Search Rail Top Deals About Neighborhood Search Popular Car Destinations Vacation Packages Search Vacations Top Deals Disney Vacations Trip Ideas Cruises Search Cruises Search by Destination Search by Cruise Line Top Deals Ship Finder Last Minute Packages Search Deals Top Deals This Weekend Next Weekend Need Ideas? Activities Activities by Destination Get into this season's snow flow with a limited-time Travelocity offer to make you glow: We'll give you $100 off your flight + hotel ski vacation of four or more nights if you book your trip using your MasterCard® card. How to Redeem Your Ski Discount: Enter promotion code SKIMC100 on the online checkout billing page to get $100 off your flight + hotel vacation.* You must use a MasterCard® card to make the booking. Applicable getaways are to ski destinations with a minimum four-night hotel stay. Travel must occur by between November 14, 2005 and April 15, 2006. Hurry, sale ends December 31, 2005. Take $100 Off These Already Low Vacations Sample Ski Packages Hotel Rating Flight + 3 Nights Hotel Lakeland Village Resort - Lake Tahoe, CA Save on stays of 4 nights or more From $454 Village at Squaw Valley - Lake Tahoe, CA Save on stays of 4 nights or more From $668 Arrowhead Condominiums - Beaver Creek, CO Book by 12/31 and save From $572 Beaver Run Resort - Breckenridge, CO Special savings throughout the ski season From $439 Inn at Lost Creek - Telluride, CO Save on stays of 3 nights or more in January From $704 Pokolodi Lodge at Snowmass, CO Save on stays of 3 nights or more in December From $425 Big Sky Resorts Huntley - Big Sky MT Save on stays of 4 nights or more From $524 Prospector Square Lodge by All Seasons Resorts - Park City, UT Save on stays of 4 nights or more in December and January From $452 Country Inn and Suites - Salt Lake City South Towne, UT Save on weekend stays through mid-January From $419 The Wort Hotel - Jackson Hole, WY Save on stays of 3 nights or more in January From $525 Book Your Trip Flight + Hotel Hotel Only From: To: Choose a ski destination: Aspen/Snowmass -via Aspen -via Eagle -via Denver Big Sky, MT Crested Butte Denver Area Ski Resorts Durango Jackson Hole, WY Lake Tahoe Ski Resorts - via Reno - via Sacramento -- Mont Tremblant (via Montreal) Steamboat Springs -via Hayden -via Eagle -via Denver Sun Valley (via Boise) Taos (via Albuquerque) Telluride -via Montrose (MTJ) - via Telluride (TEX) Utah Ski Resorts Vail/Beaver Creek -via Eagle - via Denver Whistler Depart: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Return: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 0 1 2 3 Maximum connections Adults 0 1 2 3 4 5 Children 0 1 2 3 4 Seniors 0 1 2 3 4 5 Destination: Choose a ski destination: Aspen/Snowmass Big Sky, MT Crested Butte Denver Area Ski Resorts Durango Jackson Hole, WY Lake Tahoe Ski Resorts - via Sacramento -- Mont Tremblant Steamboat Springs Sun Valley Taos Telluride Utah Ski Resorts Vail/Beaver Creek Whistler Check-In Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Check-Out Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Guests 1 2 3 4 Adding Lift Tickets and Rentals to Your Package is Easy! Select Travel Extras when booking your flight + hotel Salt Lake City, UT: Ski Salt Lake Super Pass From $48 Per Day – Lift Ticket and Hotel to Ski Resort Transportation Breckenridge and Keystone, CO: Four- & Six-Day Lift Tickets From $99 Heavenly, CA (South Lake Tahoe): Buy One Day, Get One Day Free for $55 More Ski Lift Tickets and Rentals Terms & Conditions: • View complete offer details. • * Please note that the promo codes must be entered in all caps and is not applicable for Last Minute Deals and flight and hotel purchased separately. • Prices are in USD for one adult based on double occupancy and include tax recovery charges. Sample prices gathered on 11/28/05 for travel 01/9/06 to 01/12/06 from Dallas (DFW). Our real-time dynamic Flight + Hotel packaging engine is constantly updating prices and availability. Please check pricing and availability for your travel dates and departure city on this site. '+' Means Some Taxes & Fees Additional | About Travelocity | Security Guarantee | Affiliate Program | Jobs | Site Map Partners and International Sites: IgoUgo | lastminute.com | Odysia.fr | ShowTickets.com | Site59 | Travelchannel.de | Travelocity Canada Travelocity Denmark | Travelocity Norway | Travelocity Sweden | Travelocity United Kingdom | World Choice Travel | ZUJI © 1996-2005 Travelocity.com LP. All rights reserved. Travelocity and the Stars Design are trademarks of Travelocity.com LP. Use of this Web site constitutes acceptance of the Travelocity User Agreement and Privacy Policy . CST# 2056372-50. prom.store.ski|Promotions|TRAVELOCITY|ST||||| --

Central America Travel

Adventure Travel with the Green Tortoise Bus Company Reservations & General Info Trips, Dates & Prices Links, Photos & Chat Boards Green Tortoise Hostels Company Info Search Home Page & Site Info Hello! The menu links at top will not work because you either have Style Sheets turned off in your preferences, or you are using a very old web browser version. Please move around the site by using the site directory at the bottom of this page. Please consider upgrading to a more recent version of your browser if necessary. - GT Webmaster The above menus will not work because you have Javascript turned off. Please use the site directory page or Adventures & Destinations clickable map to move around the site. plus, check out our brand new Gold Coast Loop ! About us Featured Adventure Trips Subscribe to our newsletter Request a print catalog Featured trip: Burning Man Festival -- Sign our Guest Map ... show us where you're from! new! Site map Chat room new! -- Green Tortoise Adventure Travel began over 30 years ago, with one sturdy bus and the realization that beautiful places, great food, and sociable people were the only essentials for gratifying travel experiences. Since then, over 500,000 people have traveled with us, including many repeat riders from all over the world. Enjoy the beauty, excitement, and inspiration of North and Central America aboard our " stretch-out-and-sleep " coaches. Our sleeper coaches are unique, with names and lots of character. Our happy passengers sleep lying down on converted platforms and bunk beds. In the morning, we arrive somewhere incredible! By day we swim, explore caves, climb mountains, raft downstream, stand under waterfalls, walk through forests, build camp-fires, visit towns, meet people, or just plain take it easy. You're welcome to join the adventure, friends and fun. The settings are the best national parks, beaches, deserts, forests, hot springs, mountains, and waterfalls. There's nothing else like the Green Tortoise—even a short ride on the Green Tortoise is a vacation . . . the longer trips will become lifelong memories. Above: "...What Now?" Black Rock Desert, NV. ©1997 Mike K . Used by permission. Arches Nat'l Park photo: ©2000 Sacha Schrier. Used by permission. We occasionally send out information about new trips, specials and other information by email to people who request it, via our newsletter group on YahooGroups. To receive these newsletters, you can subscribe to our YahooGroups list by submitting your email address here: You can also subscribe by simply sending a blank email to GreenTortoiseNewsletter-subscribe@yahoogroups.com , then reply to the confirmation email they send. Your email address will be kept completely confidential and only used for our periodic mailings. It will not ever be sold or given away, in accordance with YahooGroups' privacy policy . (Note: If you have a Hotmail account, you need to add GreenTortoiseNewsletter@yahoogroups.com to your Mailing Lists on your Options screen in Hotmail so the newsletters don't go into your Junk Mail folder.) About our catalog... Our full-color catalog contains the same information as this website. If you would like to order a free copy or have one sent to a friend, please use our online catalog request form or call us . Don't trust computers! Your intrepid webmaster does his best to keep our website updated with the most current information available - but in this ever-changing world in which we live in, you can never be too sure. All information on this website is subject to change without notice - please call us to confirm anything you read here before you make travel plans based on it! Even a short ride on the Green Tortoise is a vacation, and the longer adventures will become life-long memories. As we like to say, the Green Tortoise is Back to top Site map Terms and conditions Reservations/general info: tortoise greentortoise.com Technical/internet-related issues: webmaster greentortoise.com ©2003 Green Tortoise Adventure Travel Adventure Travel home - text-only version Hello! You are seeing the site directory below because you either have Javascript and Style Sheets turned off in your preferences, or you are using a very old web browser version (probably either Internet Explorer 3, or Netscape 4.74 or earlier.) You can continue to use the site like this if you wish, but please consider either turning these features on if they are off, or downloading more up-to-date web browser versions. Site Directory Reservations & General Info How to Make A Reservation This is it! Before you reserve How to make your reservation Reservation form Cancellations, credit card policy & fee, general copy of release Cancellantion policy Credit card policy General release form (html or PDF) Yes, we do Charters ! Charter information and online quote request form Traveling by Tortoise : about our food and sleeper coaches About our food About our sleeper coaches Why NOT Green Tortoise Is our style of travel for you? Read me! Frequently asked questions Our Frequent Crawler club : repeat riders get free trips Children riding the Tortoise: Our policies and advice on child passengers Our policy on children Thoughts about traveling on Green Tortoise with a young child, by a parent of a young Tortoise traveler Directions to our office, departure points and hostels Our Address, phone number and email Directions to our San Francisco Office and Hostel, and to our San Francisco bus departures Directions to our Seattle hostel Trips, Dates & Prices All Trip dates and fares listed by Trip name All Trip dates and fares month-by-month listing of departure dates Adventures & Destinations clickable map Alaskan Expedition Alaska Loop Burning Man Festival Best Of The West Canyons Of The West Cross Country Northern Crossing eastbound Cross Country Northern Dream westbound Cross Country Southern Crossing eastbound Cross Country Southern Dream westbound Death Valley National Park Hostel Hopper round-trip shuttle to LA, Las Vegas, Yosemite, and San Francisco -- Mardi Gras National Parks Loop Northeast Loop Northern Pioneer Northwest Loop Pacific Trek Southeast Loop Southwest Loop Western Trail Yosemite National Park Three day Yosemite trips (June thru October) Two day weekend trips (April thru September) Baja Beach Daze / Whale Watching Baja Beach Daze 9 or 15 day adventure trips Baja Beach Whale Watching adventure trip Baja Beach "Fly In" trip Costa Rica (Costa Rica Loop / Costa-Nica / Panama Carnaval) Costa Rica Loop adventure trip Costa Rica/Nicaragua Loop adventure trip Carnaval trip: Costa Rica/Panama Gold Coast Loop Maya Dream Weeks : Yucatan Explorer, Caribbean Cruiser, Jungle Boogie, La Ruta Maya, Tropical Trek, and The Whole Enchilada Maya Trail Pyramids & Playas new! Southern Migration San Francisco to Cancun Check out our current Featured Adventure Trips Last Minute Specials Tell us what you thought! Links, Photos & Chat Boards Fellow Travelers : other sites about Green Tortoise, by passengers and friends Our online Photo Gallery Link to us! free link graphics and text for your web pages Pleased to meetcha! Meet our drivers, naturalists and office staff Meet our drivers Meet our naturalists Meet our office staff Friends Of The Tortoise: Other links of interest to Green Tortoise travelers Tortoise2Tortoise A community bulletin board Tortoise Tales Now it's your turn to talk! Our GuestMap : show us where you're from, and meet our other website visitors! new! Hostels Green Tortoise San Francisco Guesthouse home page Green Tortoise Seattle Hostel home page Online Booking information reserve your hostel bed from our website Company Info Green Tortoise Adventure Travel 494 Broadway San Francisco, CA 94133 USA US (outside SF Bay area) and Canada: 1-800-TORTOISE (1-800-867-8647) Bay Area & Worldwide: 415-956-7500 email: tortoise greentortoise com Website & technical issues only: webmaster greentortoise com San Francisco Hostel: 415-834-1000 Email: hostel greentortoise com Seattle Green Tortoise Hostel : 1-888-4-A-Hostel Email: info greentortoise net Employment Opportunities with our company Join a legend! Green Tortoise Drivers wanted Green Tortoise history Driver training Work availability Driver scheduling Driver pay & duties Driver qualifications Other considerations headset Application (printout/Online form) Travel Agents : our agent booking program Search this site Find: (Match all any terms) Or, use the site map Site Info Home Page Site Map Terms & Conditions About this site Help our webmaster! Website User Survey // Courtesy of SimplytheBest.net (http://simplythebest.net/info/dhtml_scripts.html)[[!-- Beginvar ip = '[[!--#echo var="REMOTE_ADDR"--]]';document.write("IP address "+ip);// End --]]

Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]