Air Travel Consumer Report

Aviation Consumer Protection Home Page Español/Spanish Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information Air Travel Consumer Reports for 2005 The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 1, 2005, and the most recent data is from October 2005. The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided. The report is usuallyissued during the first week of each month. Oversalesare reported quarterly rather than monthly, and oversales figuresmay be slightly older than the other data in certain months. Thereport, which contains tables of information, is best printed in"landscape" orientation. Additional air travel data can be found on the BTS website . Reports Issued in 2005 To see the PDF version of the reports you will need the Adobe Acrobat reader. Click the icon to download it for free. December 2005 Report PDF Version | MS Word Version Flight Delays: October 2005 / 12 Months Ending October 2005 Mishandled Baggage: October 2005 Oversales: 3 rd Quarter 2005 / January-September 2005 Consumer Complaints: October 2005 Customer Service Reports to the Dept. of Homeland Security: October 2005 Airline Animal Incident Reports: October 2005 November 2005 Report PDF Version | MS Word Version Flight Delays: September 2005 / 12 Months Ending September 2005 Mishandled Baggage: September 2005 / January-September 2005 Oversales: 3 rd Quarter 2005 / January-September 2005 Consumer Complaints: September 2005 / January-September 2005 Customer Service Reports to the Dept. of Homeland Security: September 2005 Airline Animal Incident Reports: September 2005 October 2005 Report PDF Version | MS Word Version Flight Delays: August 2005 / 12 Months Ending August 2005 Mishandled Baggage: August 2005 Oversales: 2 nd Quarter 2005 / January-June 2005 Consumer Complaints: July 2005 Customer Service Reports to the Dept. of Homeland Security: August 2005 Airline Animal Incident Reports: August 2005 September 2005 Report PDF Version | MS Word Version Flight Delays: July 2005 / 12 Months Ending July 2005 Mishandled Baggage: July 2005 Oversales: 2 nd Quarter 2005 / January-June 2005 Consumer Complaints: July 2005 Customer Service Reports to the Dept. of Homeland Security: July 2005 Airline Animal Incident Reports: July 2005 August 2005 Report PDF Version | MS Word Version Flight Delays: June 2005 / 12 Months Ending June 2005 Mishandled Baggage: June 2005 / January-June 2005 Oversales: 2 nd Quarter 2005 / January-June 2005 Consumer Complaints: June 2005 / January-June 2005 Customer Service Reports to the Dept. of Homeland Security: June 2005 Airline Animal Incident Reports: June 2005 July 2005 Report PDF Version | MS Word Version Flight Delays: May 2005 / 12 Months Ending May 2005 Mishandled Baggage: May 2005 Oversales: 1st Quarter 2005 Consumer Complaints: May 2005 Customer Service Reports to the Dept. of Homeland Security: May 2005 Airline Animal Incident Reports: May 2005 June 2005 Report PDF Version | MS Word Version Flight Delays: April 2005 / 12 Months Ending April 2005 Mishandled Baggage: April 2005 Oversales: 1st Quarter 2005 Consumer Complaints: April 2005 May 2005 Report PDF Version | MS Word Version Flight Delays: March 2005 / 12 Months Ending March 2005 Mishandled Baggage: March 2005 / January-March 2005 Oversales: 1st Quarter 2005 Consumer Complaints: March 2005 / January-March 2005 April 2005 Report PDF Version | MS Word Version Flight Delays: February 2005 Mishandled Baggage: February 2005 Oversales: 4th Quarter 2004 / January-December 2004 Consumer Complaints: February 2005 March 2005 Report PDF Version | MS Word Version Flight Delays: January 2005 / 12 months ending January 2005 Mishandled Baggage: January 2005 Oversales: 4th Quarter 2004 / January-December 2004 Consumer Complaints: January 2005 Febuary 2005 Report PDF Version | MS Word Version Flight Delays: December 2004 / 12 Months Ending December 2004 Mishandled Baggage: December 2004 / January - December 2004 Oversales: 4th quarter 2004 / January - December 2004 Consumer Complaints: December 2004 / January - December 2004 January 2005 Report PDF Version | MS Word Version Flight Delays: November 2004 / 12 months ending November 2004 Mishandled Baggage: November 2004 Oversales: 3rd quarter 2004 / January-September 2004 Consumer Complaints: November 2004 Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information Additional information may be obtained by contacting airconsumer@ost.dot.gov . Office of Aviation Enforcement and Proceedings 400 Seventh Street, SW, Room 4107 Washington, DC 20590 http://airconsumer.ost.dot.gov

Vacation packages ON SALE

Exotic Cruise Vacations & Discount Travel Vacation Packages by Friendly Planet Athens & Greek Islands Cruise , Australia, New Zealand & Tahiti , Beijing & Shanghai Express , Best of the Orient plus Bali , Budapest, Vienna & Prague , Buenos Aires & Rio Express , China & Yangtze River Cruise , Cruise of the Russian Czars , Danube Discovery Cruise , Discover Japan , Great Cities of Eastern Europe , Holy Land Express , India & Nepal , India Express , Jerusalem Express , Jewels of the Adriatic , New Zealand, Tahiti & Moorea , Peru, Ecuador & The Galapagos , Pyramids and Nile Cruise , Pyramids Express , Scandinavia & St. Petersburg , South African Explorer & Safari , South America Odyssey , Ukraine River Cruise & Black Sea , Very Affordable Russia and more! Vacation packages ON SALE for a limited time...book your cruise or exotic vacation today! Taj Mahal Express Athens & Greek Islands Cruise Peru, Ecuador & The Galapagos Islands Jewels of the Adriatic: Croatia & Slovenia Discover Japan Pyramids Express Buenos Aires & Rio Express Very Affordable Russia I think you guys provide a wonderful tour package for a very affordable price...Your staff is very responsive, friendly and attentive. Keep up the great work. I look forward to my next tour with you. -- Fredilyn Sison, Reno, NV Exciting Affordable Vacations to Fascinating Worldwide Destinations Our #1 Goal is to help you see our friendly planet in all its splendor...easily and comfortably with our affordable discount travel packages. Are you ready for a vacation? How about a cruise? Or have you always wanted to go somewhere exotic? At Friendly Planet, we arrange comprehensive, high-quality, escorted, discount vacation packages to many exotic vacation spots and popular worldwide destinations. We also offer discount vacation packages for a large variety of cruise vacations. We have packages to such locations as China, Australia, Israel, the Far East, South America, India, Europe, Scandinavia and South Africa. Travel to the destination of your dreams! Our vacation packages feature first class and deluxe hotels and cruise ships, many meals, extensive, comprehensive touring that includes the places you really want to see, and our discount travel packages are priced as amazing deals that save you literally hundreds of dollars per person. Whether you chose a cruise vacation or an exotic vacation, we have a vacation package that will be perfect for you. When you book a vacation package with Friendly Planet, there is never any need to worry about the quality of the vacation. Although our prices cannot be beat, we ensure that your vacation is of the highest quality every step of the way. From big name airlines, to deluxe accommodations and touring busses you will always be traveling in comfort. Breakfast is provided every day and all of the scheduled visits are already included in the package cost. There are no surprises and no hidden costs. What you get for your money is a deal you won't believe! If you are looking for wonderful, worry-free exotic vacations and discount travel packages including cruise vacations, to one of the world's most desired destinations at a great price that offers true value for money, we're sure you'll find it here. Relax and enjoy a cruise, discover an exotic new place, or travel to a destination you have always wanted to see! Member, Better Business Bureau Online Reliability Program Click here for report Member, American Society of Travel Agents Endorsed by International Airlines Travel Agent Network Reviewed by Dunn & Bradstreet Amazing Thailand Amsterdam Express Athens & Greek Islands Cruise Athens Express Australia, New Zealand & Tahiti Beijing & Shanghai Express Best of the Orient plus Bali Borneo Adventure Budapest, Vienna & Prague Buenos Aires & Rio Express China & Yangtze River Cruise Cruise of the Russian Czars Danube Discovery Cruise Discover Japan Great Cities of Eastern Europe Holy Land Express India & Nepal India Express Istanbul & Athens: Sale of 2 Cities Istanbul Express Jerusalem Express Jewels of the Adriatic Kenya Wildlife Safari Mediterranean Magica Cruise New Zealand, Tahiti & Moorea Peru, Ecuador & The Galapagos Pyramids and Nile Cruise Pyramids Express Scandinavia & St. Petersburg South African Explorer & Safari South America Odyssey Sydney Express plus Tahiti Taipei Express Taj Mahal Express Ukraine River Cruise & Black Sea Very Affordable Russia Vietnam, Angkor Wat & Bangkok Region: -- all regions -- Africa Asia Australia & South Pacific Central & South America Europe Middle East Country: -- all countries -- Duration: -- any length -- Up to 8 days 9 - 12 days 13 - 16 days 17 days or more Budget: -- any budget -- Up to $1000 Up to $2000 Up to $3000 Up to $4000 Month: -- anytime -- January February March April May June July August September October November December Click here for more information about our tours to Israel and the Bible Lands. 800.555.5765 / Fax 215.572.9803 Home | About Us | Hotels | Cruise Ships | FAQs | Contact Us | Site Map National Tourism Boards | Resources & Links * Some tour prices reflect early booking discount on select dates. Though we do our best to provide accurate and up-to-date information on our site about our tours, sometimes oversights and typographical errors can occur. Please confirm all tour prices and details with us via email or phone prior to booking. We will not be held responsible for misunderstandings arising from such errors.

Germany Travel

Germany - Travel Photos by Galen R Frysinger, Sheboygan,Wisconsin Germany the flag thecountry, a member of the European Union Jump to: Artistic Cows Jump to: Bamberg Jump to: Bayreuth Jump to: Berlin Jump to: Cologne Jump to: Christmas Markets Jump to: Dresden Jump to: German Democratic Republic 1963 Jump to: Gttingen Jump to: Heidelberg Jump to: Koblenz Jump to: Leipzig Jump to: Lbeck Jump to: Mainz Jump to: Main-DanubeCanal Jump to: Munich Jump to: Narrowsof the Danube river Jump to: Meissen Jump to: NorthSea Islands Jump to: Nrnberg Jump to: Passau Jump to: Potsdam Jump to: Regensburg Jump to: Rhineriver Jump to: Rothenburg Jump to: the Alps Jump to: Wertheim Jump to: Wittenberg Jump to: Wurzburg Sans Souci SansSouci, Potsdam Grave ofFrederick the Great (relocated to the grounds of Sans Souci, after the war and the removal of the wall) Other Photos from Potsdam OperaHouse, Dresden More Photos of Dresden Rhineriver More Photos of the Rhine river Munich More Photos of Munich Photosof Berlin Photosof my ELDERHOSTEL Fine Arts program in BERLIN Photosof my student days in Gttingen Photosfrom the German Democratic Republic Link to Information on Germany Recommended Guide Book Returnto People and Places OtherCountries in Europe Albania Andorra Austria Belgium Bellorussia Berlin Bosnia Bulgaria Croatia Cyprus Czech Republic Denmark England Estonia Finland France Germany Gibraltar Greece Hungary Ireland Isle of Man Latvia Liechtenstein Lithuania Luxembourg Macedonia Mallorca Malta Monaco Montenegro the Netherlands Norway Poland Portugal Romania Russia San Marino Sardinia Sicily Slovenia Slovakia Spain Sweden Switzerland Turkey Vatican City Returnto People and Places of the World

Europe Travel

Fregata Travel - Eastern Europe Holiday and Travel Specialists Tel: 020 7420 7305 City Breaks - Hotels - Luxury - Cruising - Incentive & Business - Activity - Exciting Offers - Brochure Welcome to Fregata Travel , your comprehensive resource for travel and holidays to Central & Eastern Europe, and the UK's number one specialist for over 50 years. Click here to see what the press have to say about us... Escorted Tours in Eastern Europe Choose from a selection of escorted tours in Eastern Europe, that offer a unique opportunity to witness this fascinating region. More... Hotel Only Book your hotel anywhere in Central and Eastern Europe, along with optional extras like excursions, show tickets, and guided tours. More... City Breaks in Eastern Europe We have superb value on city breaks all over Central and Eastern Europe, both with low cost airlines and with BA and other national carriers. More... Exciting Offers Indulge in a last-minute weekend break in Eastern Europe to include a concert or a sports event. More... Luxury Breaks in Eastern Europe Stay in a real castle or a grand country house and get unrivalled value for money. Pamper yourself with the superb facilities. More... Spa Breaks in Eastern Europe Take a week off and spend your time taking care of your body at one of many superb thermal spas, around Eastern Europe. More... Austria Belarus Bulgaria Czech Rep. Estonia Germany Hungary Latvia Lithuania Poland Romania Russia Slovakia Ukraine Book Your Airport Lounge Book Your Airport Parking Book Your UK Airport Hotel Book Travel Insurance City Guides - About Us - Contact Us - Order a Brochure - Useful Links - Exciting Offers See our terms and conditions Eastern Europe Holidays with Fregata Travel Ltd., The Eastern Europe holiday specialists. Book city breaks to all eastern European cities, including Budapest, Prague, Tallinn and Moscow. Book escorted tours that suit the needs of all tastes, from cultural tours to activity holidays, spa breaks in Hungary, Czech Republic and Poland. We have river cruises along the Danube, the Elbe, and river cruises that take you from Moscow to St. Petersburg via Novgorod and some wonderful scenery along the way. Fregata Travel tour operators are a division of Commodore International Ltd. and are bonded with ABTA as tour operators under number W3442, ATOL 1607 and with IATA for your peace of mind. The air holidays and flights show are ATOL Protected by the Civil Aviation Authority. our ATOL number is ATOL 1607. ATOL Protection extends primarily to customers who book and pay in the United kingdom . Click the ATOL logo if you wish to find out more .

Cruise Vacation: Call 1-

Windstar Cruises, Windstar Cruise Vacations: Windstar Cruises Guide Windstar Cruises Vacations: Windstar Cruises Information Site Index Windstar Cruises Vacation Guide; Romantic Windstar Cruises Virtuoso, Windstar Cruises Vacation Specialists Windstar Cruise Vacation: Call 1- 800 330 8820 to book. Windstar Cruises Destinations WindStar Caribbean Cruises WindStar The Americas Cruises WindStar Europe Cruises WindStar Greek Isles Cruises WindStar Trans Atlantic Cruises Windstar Cruises Luxury Cruise Vacations Windstar Cruises - A Unique Concept In Cruising "Pioneering Line Celebrates 15th Anniversary" Sailing under the banner of its appropriate tag line "180 From Ordinary," Windstar Cruises was created in the mid-1980''s with the vision to offer an alternative to the typical cruise or resort vacation. The Windstar Cruises passenger sees the world from a romantic sailing ship with luxurious accommodations, a casual yet elegant atmosphere, and exquisite service and cuisine. Well known for cruising off the beaten path, throughout 2002 Windstar Cruises celbrated our 15th year of sailing to exotic locales and hidden harbors that larger ships cannot access. These stately vessels turn heads from the Mediterranean to the Caribbean to the Far East. The Windstar Cruise Ships In late 1986, the first commercial sailing vessel built in 60 years slipped out of a French dry-dock in Le Havre. Although the towering sails echoed a bygone era of explorers, the msy Wind Star, with its sleek lines and computerized controls, was revolutionary in concept and design. Windstar''s ships are officially masted-sail-yachts (msy), but the designation belies the vessels unique rigging. Unfurling in two minutes at the push of a button, billowing white sails reach to the sky. All functions are operated from the bridge by computer micro-chips and navigational devices. The unusual "open-bridge" operation allows guests to drop by and acquaint themselves with the veteran captains and officers who demonstrate the ship''s intriguing capabilities to modern day explorers. The 148-passenger Wind Star was joined by sister ships the msy Wind Song in 1987, and msy Wind Spirit in 1988. A new era in luxury cruising was now being pioneered by Windstar Cruises. Nearly a decade later in 1998, the 308-passenger msy Wind Surf was acquired by Windstar. Sailing originally as Club Med I, the Wind Surf was built in 1990 in the same shipyard to strikingly similar specifications as her sister ships, making her a perfect match for the four fleet family. Windstar Cruises Shipboard Life Windstar''s unique concept of sailing has lead the cruise industry in the luxury small ship, casual attire, and alternative dining arenas. Pioneering and refining these concepts has earned Windstar an excellent reputation and market niche, winning the allegiance of a new generation of contemporary cruise vacationers, one-third of whom are first-time cruisers. Teak decking, rich wood interiors, an attentive service staff, intimate surroundings, eclectic artwork, exceptional signature cuisine featuring both light and vegetarian menu selections, and an extensive wine list are some of the extraordinary elements which have become synonymous with Windstar. Features unique to the Wind Surf include 31 deluxe suites, a Business/Internet Center, The Bistro, and the 10,000 square foot WindSpa offering a full array of spa treatments, consultative, health and fitness programs. Windstar Cruises Passengers are cradled in comfort as all staterooms and suites offer ocean views, sitting area, TV, VCR, CD player, safe, mini-bar/refrigerator, international direct- dial phones, bathroom with toiletries, hair dryer, plush robes, and plenty of closet space. The library on board stocks an array of international newspapers, books and games, as well as a multi-media selection of more than 500 video titles and compact discs available for complimentary check-out. Carrying just 148 to 308 guests, Windstar cruise ships exude a private yacht-like atmosphere creating camaraderie and lasting friendships between fellow sailors. Every day aboard Windstar brings the promise of new horizons and harbors to explore. Windstar Cruises Destinations and Activities Newly announced destinations for 2003 include Northern Europe, Baltic, Malta and Tunisia. New itineraries complement tried and true Windstar favorites such as the Greek and Turkish Isles, Mediterranean, Caribbean, Virgin Islands, French Polynesia and Trans-Atlantic crossings. An interesting mix of shore excursions and complimentary water sports activities are available at each destination. Passengers may find themselves slicing through Caribbean waters aboard an actual America''s Cup racing yacht, or exploring archaeological ruins in Greece, the "Cradle of Civilization." Water buffs can enjoy complimentary water-skiing, windsurfing, snorkeling, kayaking and "banana" boat rides from the ship''s aft Water Sports Platform. Windstar's cruise vacations offer a sea-side window on the world, combining the refinement of a luxury hotel with a moveable feast of cultural experiences. Seattle-based Windstar Cruises operates the 308-passenger Wind Surf and 148- passenger Wind Star and Wind Spirit. The three sailing yachts cruise to over 47 countries worldwide offering an affordable luxury vacation. Note: The Crystal Cruise prices listed in this guide are published fares - we often have cruise specials at substantially lower rates. Please use our "Cruise Vacation Planner" and our agents will tell you about all available specials. We are a member of Virtuoso - Specialists in the Art of Travel. Described by Conde Nast Traveler as "a network of the finest agencies...a reliable indicator of experience, knowledge, and industry clout." We are recommended by the Discovery Travel Channel, the Today Show, Conde Nast Traveler, ESPN TV, Fine Living TV, and Neiman Marcus Awards Program and National Geographic. During this time of price volatility in the travel and cruise industry, please be advised the pricing can fluctuate within the same day. All of our promotions are subject to change without notice. As a result, prices will not be guaranteed until you make a deposit. Click here to book your Windstar Cruise Vacation Click here to submit a vacation planner to our Virtuoso Travel Specialists Client Testimonials Search Your Vacation, Tour or Cruise Windstar Cruises Cruise Information The Windstar Fleet Wind Spirit & Wind Star Wind Surf Windstar Dining Experience A Typical Day Aboard WindSpa Other Helpful Travel Links Helpful Cruise Info Contact Us Full Service Luxury WindStar Cruise Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your luxury WindStar vacation with our full service Virtuoso Travel Consultants. We are recommended, authorized Virtuoso Travel Consultants, and can arrange every little detail to make sure you have a wonderful, carefree cruise experience at no extra charge! You may call our Virtuoso Travel Consultants, but first, we'd really appreciate it if you complete our "Luxury WindStar Cruise Vacation Planner" so we have all your requirements beforehand and are prepared to present you with all your options and up-to-the-minute specials. Thank you very much! Call 1- 800 -330 -8820 to book your luxury vacation . Full Service, Worldwide Luxury Tour Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your luxury tour vacation with our full service Virtuoso Luxury Tour Consultants. We can arrange every little detail of your tour vacation, including air, and pre-tour and post-tour arrangements to make sure you have a wonderful, carefree vacation experience at no extra charge! When you complete our "Luxury Tour Vacation Planner" our Virtuoso--Travel Consultants will promptly call you, provide you with their direct toll free telephone number, all your options, and up-to-the-minute specials . Call 1- 800 -330 -8820 to book your luxury tour vacation . 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All of our promotions are subject to change without notice. As a result, Windstar Cruises prices will not be guaranteed until booked. State of California seller of travel License # 2061139-40 We are on the Better Business Bureau Honor Roll. Travel Agent Career Opportunities Contact Information Advertise with Travel Wizard 1998 TravelWizard.Com, Windstar Cruises Vacation Dept. All rights reserved.