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Travel Information of Vietnam Travel Information of Vietnam Map of Vietnam (50 KB) General Information | Climate & Weather Conditions | People and Culture Local Customs | Currency | Things to Know | Visas & Passport | Customs Regulations Travel to the Country | Travel within the Country | Sightseeing | Dining and Drinking Entertainment | Useful Phrases 1. GENERAL INFORMATION Vietnam borders with China in the north, Laos and Kampuchea in the West, and the Pacific Ocean in the east. Its lies in the centre of South-East Asia. Vietnam's territory stretches from Lung Cu village (Ha Tuyen province) in the north to Rach Tau hamlet (Minh Hai province) in the south. It is a S-shaped pennisula, with thousands of off-shore islands and archipelagoes; the biggest of which are the Hoang SA (Paracel) and Truong Sa (Spratly) Archipelagoes. Vietnam's mainland covers 331,689 square kilometres . According to archaeological discoveries made at Do Mountain, it is believed that life in Vietnam began as far back as 300,000 years ago. Officially, the history of Vietnam stretches back 4,000 years when it was founded by the Hung Kings. It was then named Van Lang. When speaking upon the history of Vietnam, it is important to note the large role played by the French in Vietnam. It began in 1858, when the French took over Danang in southern Vietnam. Over time, more and more territory was won over by the French. It wasn't until 1954, when the French surrendered to to the Viet Minh, ending the French Indochina War, that the French colonial control in Vietnam ended. The immediate image in the minds of most people at the mention of Vietnam is that of the war fought against the United States some twenty years ago. Most people think of the country only in terms of the American conflict in Indochina. The war ended nearly twenty years ago, and today, despite lingering signs of past American involvement, the situation in Vietnam is markedly different. People have finally begun to look at the country from another perspective, now that travelers and tourists from the West are being welcomed into what was once a forbidden country. It may take a bit more effort and tenacity to plan an excursion into Vietnam than it would for another Southeast Asian country, but Vietnam has much to offer in terms of culture and sights. Top 2. WEATHER CONDITIONS The weather in the southern part of Vietnam is tropical. It is monsoonal in the north, bringing a hot, rainy season from mid-May to mid-September and a warm, dry season from mid-October to mid-March. Occasional typhoons from May to January bring extensive flooding to the middle regions of Vietnam. Top 3. PEOPLE AND CULTURE The vast majority of the population is Vietnamese with minute percentages of Chinese. The Viet culture originated on the delta of the Red River and the Ma River where the Viet people cultivated paddy fields. They led a simple farming life in small villages, usually living around a communal house. Today the people living in the countryside follow this lifestyle. The Viet people are influenced by Confucianism, in particular the principle of respect for their elders. In spite of the immense suffering of the Vietnamese and the somewhat ruined state of the country, they are generally warm and friendly, and surprisingly, the Vietnamese bear little if any resentment or bitterness toward Americans. Children in the streets will commonly greet visitors with the name Lien Xo, which means Russian, but they will easily be corrected if you respond, "Hello!" or "Good morning" and explain you are an American, European or Australian, etc. Ethnic Groups: The country is predominantly 85-90% Vietnamese, 3% Chinese, ethnic minorities include Muong, Thai, Meo, Khmer, Man, Cham, and other mountain tribes. Languages: Vietnamese is the official language; French, Chinese, English, Khmer and tribal dialects (Mon-Khmer and Malayo-Polynesian) are also spoken. Religion: Buddhist, Confucian, Taoist, Roman Catholic, indigenous beliefs, Islamic and Protestant. Top 4. LOCAL CUSTOMS Be firm, yet diplomatic when dealing with officials who will often be very rigid. In the case of misunderstanding, patience is the best policy. Small gifts such as cigarette lighters, pens, foreign cigarettes, liquor, perfume and even shampoo are greatly appreciated by anyone you wish to make friends with in Vietnam. Out of politeness, always ask permission before taking photos of people. The same rule of thumb also applies to photos taken in places of worship. Permission will almost always be granted. A gentle handshake is the most appropriate manner of greeting. Be very discrete about giving anything to beggars frequently encountered in Ho Chi Minh City. If anyone is seen giving handouts to a beggar, he or she may end up being pursued by a mob of other beggars. This does not help create a good image for foreigners; it gives them instead the reputation of being easy to hit up for money. Beware of pickpockets. Keep your ID and passport in a safe place and carry only photocopies of those items. Remove your shoes before entering Buddhist pagodas. Small donations placed in the boxes found in temples are appreciated. It is acceptable to keep your shoes on within Chinese pagodas. Never let the soles of your feet face other people or any sacred monument, such as a statue of Buddha. Top 5. CURRENCY The Dong (D) is the official currency in Vietnam. Exchange rate is approximatley 1 USD = 15,000 Dong (Sep 01) Bank notes currently in circulation are in denominations of 100 / 200 / 500 / 1,000 / 2,000 / 5,000 / 10,000 / 20,000 and 50,000 Dong Notes under 200 Dong have little value and are rarely used. The U.S. dollar is more or less a second currency in Vietnam. Other foreign currencies are not readily accepted. A large supply of US$1, US$5 and US$10 are almost essential for tipping, for small expenses and for hotel bills. U.S. money is so common that change will frequently be given in dollars. You may bring in an unlimited amount of foreign currency as long as it is declared on the forms provided by customs officers. Foreign currency can be exchanged for dong at your hotel or at the State Bank of Vietnam. Top 6. THINGS TO KNOW Population: About 78 Million People Capital: Hanoi Flag: The flag of Vietman is red with a large yellow five-pointed star in the center. Shop Hours: Shops run from 7 or 8am to 11 or 11:30pm. Some are open from 1 or 2pm to 4 or 5pm. Bank Hours: Most banks are opened from 7am or 8am to 11am or 11:30am Some are open from 1pm or 2pm to 4pm or 5pm. Holidays January 1 Solar New Year's Day January/February Tet (Tet Nguyen Dan). The most important Vietnamese annual festival. This marks the new lunar year and the advent of spring. This is a three-day holiday, usually at the end of January or the beginning of February (according to the solar calendar) February 3 Anniversary of the Foundation of the Communist Party of Vietnam April 30 Liberation Day, the day on which Saigon (Ho Chi Minh City) fell to Hanoi in 1975. This holiday is commemorated nationwide. May 1 Labour Day May 19 Birthday of President Ho Chi Minh September 2 National Day of Vietnam Time: +7:00, Vietnam is 11 hours ahead of Eastern Standard Time and 14 hours ahead of Pacific Standard Time. Tipping: Tipping is not customary in Vietnam, but it is enormously appreciated. A 5-10% tip for a meal is a very small amount of money, but to the average Vietnamese, it could easily equal a day's wages. Avoid tipping too much, as it will set a precedent for others. Restaurants: Government-run restaurants catering to tourists add a 10% service charge to the bill. Porters: Porters, if they are available, can be tipped with American coins. Hotel maids: Government-run hotels catering to tourists charge an automatic 10% service fee. Taxis: Generous tips are not necessary. A small gratuity, however, is expected by cab drivers. Top 7. VISAS AND PASSPORT Passports and visas are required for entry into Vietnam. The best place to obtain a visa for Vietnam is Bangkok. The visa will specify where you will be arriving and where you will be leaving, in addition to how long you can stay. Formerly, tours had to be booked to obtain a visa, but this is no longer the situation. Potential visitors to Vietnam must fill out three applications for entry and exit visas, accompanied by three passport photos 4cm x 6cm. One of the applications must be sent to the most convenient diplomatic or consular mission of the Socialist Republic of Vietnam. The other two applications/photos are carried with you and handed in at the first point of entry. If you require Asia Travel to assist you in the application, please send an email with the following information to:asiatrav@asiatravel.com: Surname and first name Date and place of birth Nationality Present place of residence Profession Time and point of entry and exit Some Embassies of the Socialist Republic of Vietnam: Australia 6 Timbarra Crescent O'Malley ACT 2603 Tel (062) 866059 France 62, rue Boileau 75016 Paris Tel 4524-5063 or 4527-6255 Mexico Sierra Ventana 255 11000 Mexico, DF Tel 540-1612 Thailand 83/1 Wireless Road Bankok Tel (02) 251-7201 United Kingdom 12-14 Victoria Road London W8 5RD Tel 937-1912 Top 8. CUSTOMS REGULATIONS Duty-Free Items Visitors may import 200 cigarettes, 50 cigars or 250g of tobacco, 1 liter of wine, 1 liter of liquor and an unlimited amount of film. Commercial goods and items of high value being taken out of Vietnam require export permits from the Customs Service. Antiques may be confiscated permanently. No local currency may be taken out of the country. The Customs Service Headquarters 21 Ton Duc Thang St. Ho Chi Minh City Tel 90095 Top 9. TRAVEL TO THE COUNTRY Airports Noi Bai International Airport H anoi Tan Son Nhat Airport Ho Chi Minh City Fares are significantly lower for those flying to Ho Chi Minh City. Although flights are available from the capitals of most Southeast Asian countries as well as from Sydney and Melbourne, the best place is from Bangkok as visas are easiest to obtain there. Airlines Vietnam Airlines (International) 116-118 Nguyen Hue Blvd. Ho Chi Minh City Tel (08) 292118 Vietnam Airlines (Domestic) 27b Nguyen Dinh Chieu St. Ho Chi Minh City Tel (08) 299980 Air France Dong Khoi and Le Loi St. (Caravelle Hotel) Ho Chi Minh City Tel (08) 241278 Aeroflot 4H Le Loi St. Ho Chi Minh City Tel (08) 93489 Thai Airways 116 Nguyen Hue Blvd. Ho Chi Minh City Tel (08) 292118 Philippine Airlines Ho Chi Minh City Tel (08) 292200 MAS 116 Nguyen Hue Blvd. Ho Chi Minh City Tel (08) 30695 Trains There are currently no train lines running between Vietnam and its neighboring countries. Buses Traveling by road from Cambodia is a slow and expensive alternative to flying. It is highly advisable that travelers fly in instead. Ships and Ferries There are no official passenger services. Travelers may be able to ride on a cargo ship to Ho Chi Minh City, Danang or Haiphong from Hong Kong, Japan, Thailand, Singapore and France. Check with the local shipping and travel agencies for rates and availability. A ferry service runs from Cambodia to Chau Doc in the Mekong Delta. Top 10. TRAVEL WITHIN THE COUNTRY Cars Car rentals are currently not in existence. Cabs, which are unmarked cars without meters, can typically be rented for the day for US$30 to US$40. Trains The Vietnamese railway system runs from Ho Chi Minh City to Hanoi along the coast and links with Haiphong and the regions further north. Odd-numbered trains travel South, and even-numbered trains travel north. The fastest trains take at least 36 hours from Ho Chi Minh City to Hanoi. Reservations should be made a day or more in advance. The major setback to the railways is that tourists are charged many times more than Vietnamese people in the form of an outrageously high surcharge. For long distance traveling, it is best to fly. Buses The bus system runs almost everywhere within the country, with stations built around the country dividing the territory into regions. Buses tend to be slow and unreliable. Top 11. SIGHTSEEING Ho Chi Minh City This is the largest city in Vietnam. It is the industrial, commercial and cultural center of the country. The central city area is still called Saigon. WAR CRIME MUSEUM This museum exhibit crimes committed by the Americans during the war. Photographs of the famous My Lai massacre, human embryos, genetically deformed babies and innocent civilians being tortured can be seen on display. An array of US armored vehicles, artillery pieces, bombs and infantry weapons are displayed in the courtyard. You can also see a guillotine used by the French to de itate troublemakers in the riots of the 1920s and a model of the famous tiger cages used by the South Vietnamese to house VC prisoners on Con Son island. The War Crime Museum basically reveals a different side of the stories about wars - the innocent victims of modern warfare. HISTORICAL MUSEUM Built in 1929 by the Societe des Etudes Indochinioses, it was formerly named Blanchard dels Brosse. A big statute of President HoChiMinh stands in the main lounge of the museum. The museum has an excellent collection of artifacts illustrating the primitive age, bronze age, the Tran dynasty and the Le Dynasty. Take a look at the array of musical instrument especially the special monocord of the one string musical instruments. There are many valuable relics taken from Cambodia's Angkor Wat. REUNIFICATION PALACE In 1868, the Norodom Palace (original name) was built for the French Governor-General of Indochina. A striking modern architecture was built when the original buildings were damaged by bombs. Rebuilt in 1962, it comprises of a ground floor, 3 main floors, two mezzanines and a terrace for helicopter landing. The palace includes many tastefully decorated rooms such as the reception room, the cabinet reference room, the study rooms, the credentials presentation room and the banquet room. It also has a basement with a network of tunnels connecting to the telecom centre and war room and one of the longest tunnels which stretch all the way to the Revolutionary Museum. The grounds outside contain one of the first tanks to burst through the gates of the palace to signify the end of the Vietnam War as well as the fighter plane which dropped further bombs towards the end of the war. Independence Palace was renamed the Unification Palace to denote the spirit and strong will for national independence and reunification Ben Thanh Market The Ben Thanh Market, formerly the main railway terminal, is the largest of the markets scattered throughout the city. A wide variety of goods are available, from imported electronics to imported perfumes. Notre Dame Cathedral This Catholic church was constructed in 1883 and is located near the Tu Do (Dong Khoi) Street, the former red-light district. Presidential Palace This building is now called the Reunification Hall. The center was built as a modern administration center and is where the war and the American involvement in Vietnam ended in April 1975, with tanks invading the compound. Guided tours will take visitors through the various rooms within the complex. Cholon Ho Chi Minh City's Chinatown. Sights include the Binh Tay Market, the An Quang Pagoda (District 5) and the scenic Thien Hau Temple. Vinh Nghiem Pagoda A modern Japanese-style Buddhist temple, easily one of the largest and most impressive in Ho Chi Minh City. Tay Ninh Cu Chi Tunnels An extensive network of nearly 200 miles (322mi) of Viet Cong tunnels used in the French Indochina war and American war. The tunnels have complete facilities, from kitchens to printing presses and even street signs, all of which were used to aid the NLF (National Liberation Front) military. Tours involve a description of the tunnels, after which tourists are allowed to crawl about the maze. Located in Tay Ninh (suburb of Ho Chi Minh City), 24 miles (39km) northwest of central Ho Chi Minh City. CAO DAI TEMPLE Cao Daism seeks to create the ultimate religion by fusing Buddhist, Taoist, Confucianist and Catholic beliefs into a synthesis of its own. Witness the solemn ceremony of the unique religion - Caodaism at Caodai Holly See at its noon tide prayer service with followers dressed in red, blue, yellow and white robes. There is the divine eye above the altar, the religion's official symbol. The temple has nine levels which signify the nine steps to heaven, each level marked by a pair of multicoloured dragons. MEKONG DELTA One of the world's largest delta, the Delta Region is formed by the various tributaries of the mighty Mekong River which begins its journey to the sea in Tibet and winds its way for 4500 km through China, Burma, Laos, Thailand, Cambodia and Southern Vietnam. The vietnamese name for the Mekong is Cuu Long which means "nine dragons" and this is represented by the nine exit points of the Mekong River as it flows into the sea. The land of the Mekong Delta is renowned for its richness. Known as Vietnam's breadbasket, it produces enough rice to feed the entire country with a sizeable surplus leftover. Take a sampan ride that meanders through small villages and experience the simple lives of the Mekong people Vung Tau Beach Located at the mouth of the Saigon River is the popular Vung Tau beach resort. Pineapple Beach is probably the most pleasant, with its villas and generally tranquil atmosphere. The temples are a definite must-see. The Niet Ban Tinh Xa is the largest temple in Vietnam. Tourist accommodations are available at the Hoa Binh Hotel, as well as the Thang Loi, Thang Thai and Tho Nguyet. Nha Trang The central region near Nha Trang features some of the most beautiful beaches in Asia. The ocean waters are transparent, and the sands immaculate, attracting more and more visitors in recent times. Tours cover the Cham Ponagar complex, the north tower of which was built in 817 A.D. Ruins of the long-deceased Champa still stand as a testament to this once prominent kingdom. Dalat The mountain resort among the Central Highlands has scenic surroundings as well as remnants of the French colonial era. The Ethnic Minority Museum is certainly worth visiting for those interested in the costumes, gongs, ornaments and other artifacts collected by locals from the Lam Dong province. As another point of interest, there is even an old abandoned nuclear power plant. Danang City Known as Tourane under the French, Danang is a seaport of endless stretches of unspoiled sandy beach midway between Ha Noi to the north and Ho Chi Minh City to the South. The city was also the center of civilization of the Champa Kingdom, a kingdom which flourished In the area as early as the 2nd century A.D. Appealing stone sculptures (from the 4th-14th centuries) of Vishnu , Shiva and other Gods of this Kingdom can still be found in the Cham museum located in the center of the city Towards the coast south of Danang are five large hills known as the Marble Mountain. Mysterious caves within the mountains shelter altars delicated to Buddha, Bodhisattvas and The different genies arising from the popular beliefs of the area's inhabitants. With its own international and domestic airport, Danang provides an ideal stopover based for excursions to the ancient town of Hoi An, the imperial city of Hue and My Son-site of the Ruins from the Cham civilization. Cham Ruins For those interested in seeing all that these fifteen towers have to offer, plan on spending a minimum of one day. These towers are located at My Son in the Duy Xuyen district. Cham Museum The Cham Museum built in 1915, expanded in 1935 , completed in 1936, is in a lovely setting And has large, open well lighted rooms with around 296 statues and artifacts of the Cham People dated back to the 7th century. Marble Mountains Consisting of five limestone peaks, about five (8km) miles south of town. They can be explored by following the paths leading to the peaks. Non Nuoc Beach China Beach, one the most wonderful beaches of Vietnam , was once an in country rest and Recreation centre for the US military during the Vietnam War. Hoi An Ancient Town Forty-five minutes by land south-east of Da Nang is the ancient town of Hoi An, which was one of the most important trading ports in Southeast Asia for merchants from China, Japan and afar for a couple of centuries ago. Originally a seaport in the Champa Kingdom, by the 15th century It had become a coastal town under the Tran dynasty. Also served as the hub of East-West c ultural exchange, Hoi An's ancient past is superbly preserved in its fascinating temples, pagoda, shop houses and home which make up the town's old quarter. Walking in the streets of this ancient town, one can observe the influence of the architecture, Sculpture and decorative styles of China and Japan and the skill of former Vietnamese architects Who have absorbed their influences and created something similar yet somehow uniquely different. HUE Hue, the imperial city, the citadel-city of Phu Xuan was originally built up during the end of 17th Century and became a political capital as well as the Imperial City of Nguyen Dynasty from 1802 till 2nd September 1945 when the Communist Party, leaded by President Ho Chi Minh had declared the Independent of the Nation and took over the power from the defeated Japanese Governor. Nowadays, this small & poetical city of 280.000 habitants becomes one of the main tourism site of Vietnam destination by its splendid tombs of the Nguyen emperors, several notable pagodas especially the Thien Mu Pagoda, the remains of Citadel as well as the romantic Perfume River where a cruise tour with Hue music performance in the moonlight was always provided since long time ago. Normally, visiting Hue within a day is a bit rush but still enough time to cover the main attractive sites such as The Citadel, The museum of antique, the tombs of Khai Dinh and Tu Duc emperors and a 02 hours cruise with stop over at Thien Mu pagoda. Citadel & Forbidden City This forbidden city of 10km. perimeter has 4 main entrance gates and well defended by kilometers of rampart was built in 1804 by the first emperor Nguyen Anh on a site chosen by geomancers and look likes a Chinese forbidden city in Beijin. Some parts of this forbidden city were totally destroyed during the war where now are under reconstruction providing UNESCO & Japanese non-government associations' fund. Lucky thing is most of the main area such as the citadel (the Imperial Enclosure), Flag Tower were remain intact where received hundred of visitors daily. The Museum of Antique (Imperial museum) This beautiful hall which house the Imperial Museum was built in 1845. The most precious artefacts were lost during the war (1954-1973) and the liberation day (1975) but ceramics, furniture and royal relics are remain until the present time. Khai Dinh Emperor's Tomb This is the final monument of the Nguyen Dynasty. The complex features ceiling murals, frescoes and a dragon staircase. Located on the slopes of the Chau E Mountain, six miles (10km) south of town. It takes almost 10 years (1920-1931) to finish this grandiose concrete tomb which is completely unlike the others tombs where there was a mixture of typical Vietnamese & French colonial architecture. After climbing 36 steps passing by rows of elephants, horses, civil & military mandarin you will be reached the main building where a full original artefacts are displayed to the public. Tu Duc Emperor's Tomb The most impressive of the tombs and pagodas at Hue. Located at the tributaries of the Perfume River, seven miles (11km) south of Hue, this complex has beautiful architecture, intricate decor and military statues. This majestic and serene tomb with lake view, grove of pines, temples, living house area is the most expensive tomb which was completely terminated after 5 years by thousands of labor-worker (1863-1868) for this intellectual-poet emperor. Minh Mang Emperor's Tomb The most impressive of the tombs and pagodas at Hue. Located at the tributaries of the Perfume River, seven miles (11km) south of Hue, this complex has beautiful architecture, intricate decor and military statues. Thien Mu Pagoda & Perfume River Cruise Unlike the typical boat used to provide in the past the present Hue cruise is providing a motorized boat which carry a 2 hours cruise along Perfume River including a 30 min stop over Thien Mu pagoda. This pagoda located on the hillock overlooking the Perfume River, built in 1844 by Thieu Tri emperor, 21m-high octagonal tower with seven-storey is one of the most famous structures in all over the country and become an unofficial symbol of Hue until now. Hanoi One Pillar Pagoda Built in the 11th century, this pagoda sits on a stone pillar in the middle of a pond. This is one of the more unusual structures in Vietnam. Lenin Park (Thong Nhat Park) Built over a former marsh, this park surrounds a large lake containing a statue of Lenin, often the object of jokes among the locals. The park itself is quite beautiful. Tran Nhan Tong Street. National Preserve of Cuc Phuong This national park is one of the last tropical primeval forest reserves on Earth. There are 64 species of fauna and thousands of species of flora, many of which are extinct everywhere else in the world. Bizarre and fascinating species of animals from flying lizards to monkeys dwell within the park's 61,000 acres. Caves and grottoes, where various artifacts have been discovered, are located in the mountains within. Ha Nam Ninh Province. It is located approximately 62 miles (100 Km.) southwest of Hanoi. Thu Le Park Located northwest of Hanoi in the Thu Le village. Haiphong Cat Ba This island is the largest in the Cat Ba archipelago. It is potentially one of the major beach destinations in Southeast Asia. This region has beautiful beaches and pristine waters. Within the mountains are caves and grottos. Located 36 miles (58km) east of Haiphong. Halong Bay One of Vietnam's most beautiful areas, Halong Bay has fascinating limestone formations, coves for nighttime excursions, sheer cliffs, grottoes, arches and scores of small islets. Top 12. DINING AND DRINKING Vietnamese food varies from region to region. Almost 500 traditional dishes have been recorded! Rice and noodles are staple foods, served with nearly all meals. The most popular dishes are nema rn (spring rolls), bn thang (noodles with sliced pork, eggs, shredded chicken and shrimp), shellfish steamed with ginger and sea crabs fried with salt. Among common ingredients used are: shark fin, duck, pork paste, fish, spices, fruits, vegetables, crab meat, lobster and oysters. Imported beer is available in Vietnam, although a number of domestic beers are brewed. Rice wine is very popular, and there are many brands available. There is a variety of fruit wines such as apricot, orange or lemon. Soft drinks are processed from the many varieties of tropical fruits available. Water from the tap should be avoided, even though it has already been filtered and sterilized at 10C. If you must drink it, boil the water first. Top 13. ENTERTAINMENT Vietnam is not the place to go for the latest in nightspots, but a number of large hotels have nightclubs and dance halls. Bars are fairly easy to find, even in smaller hotels. Try asking the locals for the current popular spots. Top 14. EMERGENCY NUMBERS Police: 03 Ho Chi Minh City Police Station 161 Nguyen Du, Quan 1 Tel 99398 or 97107 Open from 8am-11am and 1pm-4pm Hanoi Police Office for the Registration of Foreign Visitors 63 Tran Hung Dao, Hanoi All visitors must register with the police within 48 hours of arrival. If you are on a tour, this should have been taken care of (but check anyway). Fire Department: 08 First Aid: 05 International Dialing Access: Available at major tourist hotels and post offices Country Code: 84 City Codes: Hanoi: 04 / Ho Chi Minh: 08 When calling from within the same city, delete the city code from the number. When calling to another city from within Vietnam, use the entire city code. When calling from outside Vietnam, delete the first digit (0) from the city code. Top 16. USEFUL PHRASES Greetings - Chao ong (ba) How are you? - Ong (ba) co khoe khong? Fine, thanks - Cam on rat tot My name is ... - Tn ti l ... I don't understand - Ti khng hi Restaruant - nh hng Telephone - din thoai Hotel - khch san Top Asia Travel || Vietnam Hotels & Resorts

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Compare offers & book on line at hotel's web sites. About Veneto The Venetian Villas of the Brenta Riviera Between 1500 and 1700 some wealthy Venetian families asked the most illustrious architects and artists of the period to build their princely and spectacular summer residences..... Discover Venice with us! The Hotel Torino is situated in the heart of Venice, near the luxurious boutiques of Calle XXII Marzo and just a one minute's walk from the spectacular St. Mark's Square... Spectacular Garda, in the midst of nature and parks! A splendid land that softly slopes down to the waters of the most beautiful lake... Sweet Venice Whether you are strolling around Venice discovering its most famous and beautiful monuments... Treviso Guide Italy THINGS TO KNOW Getting there History and culture THINGS TO SEE Churches and Museums Places and charm THINGS TO TRY Eating and drinking Shopping Hotels and lodgings THINGS TO EXPERIENCE Events La Dolce Vita ITINERARIES Asolo and the pearls of the Marca Trevigiana The Prosecco Wine Route from Conegliano to Valdobbiadene Directories of Web Sites Treviso Italy Treviso Hotels Downloads Treviso Guide in PDF format "A very elegant medieval structure in a bizarre play with the clear waters which cross it, neither the destruction of wars nor the poor taste of humanity has managed to change it yet." Giovanni Comisso. Treviso is a city to discover on foot, its charm can be witnessed by passing under the arcades of its major streets or in the thousands of alleys that wind around in the medieval part, or by following the canals that cross and around the city. 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Getting there Just a short distance from Venice, Treviso is easy to reach with all transportation ... >>> History and culture The millenary story of the "Marca Gioiosa et Amorosa" ... >>> Churches and Museums From the Duomo to San Francesco to discover the masterpieces of Tommaso da Modena. .. >>> Places and charm The canals, squares and frescoed houses: loving Treviso means letting yourself wander in the labyrinth of its medieval streets to glimpse picture postcard views... >>> Eating and drinking Eating and drinking well is a real commandment in Treviso, the city is teeming with restaurants and wine bars which invite visitors to drop in... >>> Shopping Wandering around the shopping streets with jewelry shops, designers shops and art galleries... >>> Hotels and lodgings Treviso and its province offer a vast selection of hotels in all categories... >>> Events Music, sports, gastronomy and folklore mark Treviso's calendar of events... >>> La Dolce Vita Treviso is a lively and jolly city, it loves feasting and living well... >>> Asolo and the pearls of the Marca Trevigiana Discovering the treasures of Treviso's province: Asolo, Palladio's villas and World War I sites... >>> The Prosecco Wine Route from Conegliano to Valdobbiadene Vineyards and cottages, farming villages and historical cities: this road winds around through the hills of Prosecco, a gentle landscape which humans have shaped into one of the prettiest parts of Italy... >>> Photos courtesy of : Provincia di Treviso – Assessorato Turismo, Servizio Turismo More guides on: Region: Veneto Veneto Cities: Asiago & 7 Comuni Asolo Belluno & Dolomiti Venete Caorle & Bibione Cortina d'Ampezzo Garda Lake - Eastern side Jesolo & Eraclea Padua Riviera del Brenta Rovigo & Delta del Po Terme & Colli Euganei Venezia Verona Vicenza Click to view the map Servizi per le aziende Acquista la tua visibilità su Travel Plan Netplan Travel Network Travel Guides ItalyTravel Guides | VeniceTravel Guide | FlorenceTravel Guide | RomeTravel Guide | MilanTravel Guide | NaplesTravel Guide | Palermo Travel Guide | Taormina Travel Guide | SicilyTravel Guide | Cortina Travel Guide | VeronaTravel Guide | JesoloTravel Guide | Lucca & Garfagnana Travel Guide | Treviso Travel Guide | Ischia Travel Guide | Capri Travel Guide | Sorrento Travel Guide | Amalfi Travel Guide | More Italy Travel guides ... 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Venice Hotels | Cortina Hotels | Asolo Hotels | Hotel Golden Rome | Hotel San Niccolò - Chianti | Hotel Il Granduca Florence | Venice Travel Guide | Venice Booking Center | Venice Hotels Servizi per le aziende - Netplan Travel Network Links A1 A2 B1 C1 D1 E1 F1 G1 H1 H2 I1 I2 J1 K1 L1 M1 N1 O1 P1 Q1 R1 S1 T1 U1 V1 W1 X1 Y1 Z1 AA1 AB1 AC1 AD1 AE1 AF1 AG1 AH1 AI1 AJ1 AK1 AL1 AM1 AN1 AN2 AO1 AP1 AQ1 AR1 AS1 AT1 AU1 AV1 AW1 AX1 AY1 AZ1 BA1 BB1 Italy Travel Guide © 2004 Fatto da: Netplan

Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Golf Vacation

san antonio golf courses, san antonio golf vacation packages, texas travel deals San Antonio Golf San Antonio’s Golf Headquarters. Your best golf destination for course listings, vacation and travel packages, golf tournaments, golfing deals, and advance tee times. San Antonio golf course reviews and news. Your Best Golf Destination! Click Here San Antonio Golf Packages with Advance tee times for 2006 Where to Play Golf in San Antonio Course Listings Public Championship Semi-Private Resorts Hot New Courses Private Clubs Military Executive Course Brownsville Specials Winter Texans San Antonio course details are now enhanced by : The Electronic Yardage Book with over 9,000 courses The Best Values For Your Family or Foursome Golf Packages - Where to Stay Guilt Free Golf San Antonio is Fiesta City USA! 2006 Calendar Off The Links Entertainment What's Happening in San Antonio? Lessons, Driving Ranges The Spin from the Catbird Latest News PGA Tour Golf Resort AS OF DECEMBER 8, 2005 Professional Club Fitting by Master Club Builder Doug Quirie Junior Golf San Antonio 2006 Tournaments Send details of your event to Golfhappy The San Antonio Express-News 2005 Golf Guide Texas Golf..... Austin Houston Golf Western GolfGulfCoast DFW E-mail: golfhappy Get Fit to Golf - Golf Swing & Fitness Training Clinic http://www.getfittogolf.com/ National and International Golf News Language Translations Off-sites Event Planning New Stuff Golf Links Fun Stuff San Antonio Weather Golf Instruction Fun Rules of Golf About San Antonio Golf Site updated Dec 27, 2005

Switzerland Travel

Switzerland Travel Information | Lonely Planet Destination Guide worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links : Explore Switzerland Switzerland Leave the lederhosen at home and get in line with the stylish Swiss. At a Glance Fast Facts WORLDGUIDE Introduction Background Info See Image Gallery Events Transport Money RELATED Thorn Tree Forum Postcards Travel Links More Places Check out our other destinations: Within Switzerland Geneva Interlaken Zurich View Map Click here Feature Attraction Franches Montagnes Overlooked by most visitors, this pretty woodlands area in the Jura mountain chain has hiking trails and cross-country ski trails. Horse-riding is also ... more Switzerland may be neutral but it is certainly not flavourless. The fusion of German, French and Italian ingredients has formed a robust national culture, and the country's alpine landscapes have enough zing to reinvigorate the most jaded traveller. Goethe summed up Switzerland succinctly as a combination of 'the colossal and the well-ordered'. You can be sure that your trains and letters will be on time. The tidy, just-so precision of Swiss towns is tempered by the lofty splendour of the landscapes that surround them. Factoid You Fondue? Most of the world left fondue back in the 70s, but in Switzerland it's always in style. The classic fondue is bread dunked in Emmental and Gruyere cheeses mixed with white wine and flour - consumed, of course, on shag-pile carpet. SPONSORED LINKS Enquire Accomodation Reviews Find Lonely Planet author reviewed places to stay * Required Fields Country * Please select Argentina Australia Austria Belgium Brazil Canada China Cuba Czech Republic Denmark Egypt England Estonia Finland France Germany Hungary Iceland India Ireland Israel & the Palestinian Territories Italy Japan Malaysia Mexico Morocco Netherlands New Zealand Poland Portugal Russia Scotland South Africa South Korea Spain Sweden Taiwan Thailand Turkey USA United Arab Emirates Vietnam City * Please select Travel Services · Flights · Hostels · Hotels · Travel Insurance More Services › Disclaimer: We've tried to make theinformation on this web site as accurate as possible, but it isprovided 'as is' and we accept no responsibility for any loss, injuryor inconvenience sustained by anyone resulting from this information.You should verify critical information (like visas, health and safety,customs and transportation) with the relevant authorities before youtravel. text & images © lonely planet 2005 about us | privacy | feedback | advertising FAQs worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links