Italy Travel

Italy Travel Tips Book Online or call (800) 682-3333 Europe Asia Americas Caribbean Mediterranean Pacific Cruises Home Hotels Find a Vacation Specials Contact Us Italy & Sicily Spain & Portugal Britain & Ireland France Belgium & Holland Central Europe Scandinavia Greece River Cruises China & Japan Southeast Asia Thailand India South America Brazil Peru Costa Rica Bahamas Caribbean & Mexico Bahamas Cancun Riviera Maya Punta Cana Jamaica Greece & Turkey Israel Egypt Morocco Australia & New Zealand Tahiti China & Japan Southeast Asia Sea Cruises River Cruises Italy & Switzerland Travel Tips Climate / Clothing Language Code of Conduct Currency Holidays Travel Insurance Car Regulations Luggage Local Emergency/Phone Health Precautions Passports and Visas Driving Electricity Shopping Tipping Venice Transfers Departure Tax Papal Audiences Climate /Clothing Italy : Spring and Fall: 55 - 75F; Summer: 70 - 85F; Winter: 40 - 55F. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather coat. On the cruises, informal dress is the general rule but there may be some occasions were formal dress is required. Some religious sites may require modest dress to enter (no shorts or sleeveless tops). Italy Average Temperatures: www.gate1travel.com/italy-travel/weather/italy-weather.htm . Switzerland : The Alps cause many climatic variations throughout Switzerland. In the higher Alpine regions temperatures tend to be low, while the lower land of the northern area has higher temperatures and warm summers. Switzerland Average Temperatures: www.gate1travel.com/italy-travel/weather/switzerland-weather.htm . Language Italy : Italian is the local language. Limited English is generally spoken as well. Switzerland : German, French, Italian, and Raeto-Romance are the official languages, but English is widely spoken. Passports and Visas Italy : Passport required. Visa not required for tourist or business stays up to 90 days. Switzerland : Passport required. Visa not required for tourism/study stay of less than 90 days. For more information, please see www.gate1travel.com/visas.htm . Currency Italy : Euro Switzerland : The Swiss Franc Tipping Italy : This is a matter of personal discretion. Tips are appreciated and expected for good service in restaurants and other places. Although restaurant bills often include a service charge, this amount is not typically for the waiters/staff. A typical tip is approximately 10%. Switzerland : A service charge is included in all hotel, restaurant, cafe, bar, taxi and hairdressing services by law; further gratuities are not usually required. For specific guidelines, please refer to www.gate1travel.com/tipping.htm Electricity Italy & Switzerland : The voltage used is 220 volts. *Note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. Shopping Italy : Shops are generally open from 9 a.m. to 1 p.m. and from 3:30 to 7:30 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. Prices are reasonable and the quality of goods is very high. Department stores such as La Rinascente, Coin, Upim, and Standa are found in many Italian cities and towns. Things to buy: Clothes for men & women (dresses, shoes, gloves, silk ties, shirts); lacework, jewelry, leather goods (handbags, cases, boxes, luggage), ceramics, gold and silver items, alabaster; woodwork, straw, embroidery, glass and crystal ware. It is advisable to carry merchandise purchased with you in order to avoid any inconvenience. All major credit cards are honored in Italy. A proof of purchase (receipt) must be kept. Switzerland : Special purchases include embroidery and linen, Bernese woodcarving, chocolate, cheese, Swiss army knives and luxury handmade clocks and watches. Shopping hours usually run Mon-Fri 8 a.m.-12 p.m. and 1:30 -6:30 p.m., Sat 8 a.m.-12 p.m. and 1:30-4 p.m. Most shops are closed on Monday mornings. Health Precautions Italy & Switzerland : No inoculations are necessary when arriving in Italy or Switzerland from the U.S. but you should consult with your health care provider before traveling. To prevent "Montezuma's Revenge," avoid the tap water, including raw fruits and vegetables washed in tap water. Your stomach may still become upset due to the change in diet. Bring anti-diarrhea medicine just in case.*For the latest overseas travel health information, call the Center for Disease Control's traveler's hotline at 404-332-4559. Or visit their web site at www.cdc.gov Conservation/Code of Conduct Italy : The social structure is heavily influenced by the Roman Catholic church and, generally speaking, family ties are stronger than in most other countries in Western Europe. Normal social courtesies should be observed. Dress is casual in most places, though beachwear should be confined to the beach. Conservative clothes are expected when visiting religious buildings and smaller, traditional communities. Formal wear is usually indicated on invitations. Smoking is prohibited in some public buildings, transport and cinemas. Visitors are warned to take precautions against theft, particularly in the major cities. Switzerland : Avoid red roses; never give chrysanthemums or white asters as they are considered funeral flowers. Informal wear is widely acceptable. First-class restaurants, hotel dining rooms and important social occasions may warrant jackets and ties. Black tie is usually specified when required. It is customary to give unwrapped flowers to the hostess when invited for a meal. Luggage *Gate 1 tour packages allow one piece of luggage per person, plus carry-on bag. Additional baggage will be subject to handling charges of up to $100 per piece. As Gate 1 will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. If you luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. See www.gate1travel.com/destinations/luggage.htm for Important Baggage Information for U.S. Travelers. Departure Tax Italy & Switzerland : There are currently no departure taxes in Italy or Switzerland, please see www.gate1travel.com/Destinations/departure_tax.htm for more information. Travel Insurance We strongly recommend the purchase of travel insurance as additional security in the case of cancellation or interruption of travel plans, lost or damaged luggage, travel delays, illness, or accident. Keep all boarding passes, ticket copies and receipts for expenses paid during your trip if it later becomes necessary to file a claim. Local Emergency Phone # Italy : ambulance/medical: 118 fire, disasters: 115 police & general emergency: 112 Switzerland : general emergency: 112 Holidays Italy : January 1 New Year's Day January 6 Epiphany Mar 28 Easter Monday April 25 Liberation Day May 1 Labor Day June 2 Anniversary of the Republic August 15 Assumption of the Virgin November 1 All Saints Day November 7 World War 1 Victory Anniversary Day December 8 Immaculate Conception December 25 Christmas Day December 26 St Stephens Day *Note : In addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include: Turin/Genoa/Florence: Jun 24 (St John the Baptist) Milan: Dec 7 (St Ambrose) Siena: Jul 2 and Aug 16, Palio horserace Venice: Apr 25 (St Mark) Bologna: Oct 4 (St Petronius) Naples: Sep 19 (St Gennaro) Bari: Dec 6 (St Nicholas) Palermo: Jul 15 (St Rosalia) Rome: Jun 29 (St Peter) Trieste: Nov 3. Switzerland : Public Holidays: January 1 New Year's Day January 2 Berchtolds Day Mar 25* Good Friday Mar 28* Easter Monday May 5* Ascension May 15* Whit Monday Aug 1 National Day Nov 1 All Saints Day Nov 7 World War 1 Victory Anniversary Day Dec 8 Immaculate Conception Dec 25 Christmas Day Dec 26 St Stephens Day *Note : (a) *These holidays may not be observed in certain cantons. (b) There are additional regional holidays which are observed in certain cantons only. Driving Italy : Traffic drives on the right. There are more than 185,500 miles of roads in Italy, including over 3700 miles of motorway (autostrada) which link all parts of the country. Tolls are charged at varying distances and scales, except for the SalernoReggio Calabria, PalermoCatania and PalermoMazara Del Vallo stretches which are toll-free. Secondary roads are also excellent and require no tolls. Road signs are international. Many petrol stations are closed 12 -3 p.m. Visitors are advised to check locally about exact opening times. Switzerland : Traffic drives on the right. Road quality is generally good. Many mountain roads are winding and narrow, and often closed in heavy winter conditions; otherwise chains and snow tires may be necessary. Rail is often more efficient than driving. Car Regulations Italy : Driving licenses and other traffic documents valid in other countries are recognized in Italy. Distances are indicated in kilometer ( 1 km = 0.621 miles). An international insurance certificate is required for citizens from non-EC countries.The wearing of seat belts in front and rear seats is obligatory. An appropriate harness system is obligatory for children from 2 to 12 years of age. Gasoline : Almost all the service stations in the country are equipped with pumps for lead-free (95 octane) and diesel fuel. The fuel distribution network for gas-propelled vehicles is reasonably developed (ask for information at the Automobile Club d'Italia offices). Service stations are open from 7 am to 12:30 pm and from 3 pm to 7:30 pm. Service is guaranteed 24 hours a day on the motorways. Automatic pumps, which accept 10,000 and 50,000 lire banknotes, function in the evenings and at night. Carrying gasoline in gas cans is prohibited. Traffic Tips : On highways (autostrade) no U-turns are permitted and stopping is permitted only in emergency parking areas or parking lanes. The Italian Highway Code follows the Geneva Convention and Italy uses international road signs. Driving is on the right, passing on the left. Violators of the highway code are fined; serious violations may also be punished by imprisonment. In cities and towns, the speed limit is 50 km/hr. Papal Audiences, Vatican City General audiences with His Holiness are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dark or subdued colors are requested. Men are asked to wear a tie and jacket. Return to the Italy brochure More TravelInformation Email This Page to a Friend © 2005 Gate 1 Travel Home | About Us | Travel Agent | Free Brochure | Help | Site Map | (800) 682-3333 Read our privacy policy . Contact Us . 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Central America Travel

A backpacking travel guide to Asia & Central America ! A backpacking travel guide to Asia & Central America ! Passplanet is a free practical travel guide that offers the latest backpacking information about Asia & Central America : 15 countries & 230 places precisely covered plus surveys, photos, essay, etc. Free as a backpacker ! You will find in this free travel guide lots of tips and most of the budget info you need to prepare your trip to Asia &Central America on a shoestring ("before"), live your backpacking adventure in the best conditions ("during") and share your experience with other backpackers ("after") plus a photos gallery, a backpacking forum, surveys on the asian& Central American countries or localities in Asia & America (backpacker 's ratings), travelogues, an essay in French, links to other asian travel guidebook or related budget informationabout latin America etc. All in one convenient stop ! Go for it : backpack Asia & America with pass planet ! If you know what you are looking for in Asia or America, use the Search Form to find backpacking info. Otherwise, have a look at the backpacker's Index or let Passplanet be your free guidebook to Asia & America The original features of this free backpacking travel guide to Asia &America include : - Budget & practical travel information about asian & central american countries only. - Ratings of the localities by the backpackers themselves : more than 230 localities precisely covered in Asia& Central America in 15 countries. - What to do there & what you may not like while you backpack Asia &Central America - The cheapest budget accommodations (guesthouse or hostel on a shoestring ) for backpackers - The various transportations' options for easy backpacking - Travel information on how to save money - Lots of backpacker's photos in special sections - A guidebook with frequent updates But Passplanet will, hopefully, be more than a free backpacking travel guide toAsia & Central America. My ambition is to make it a place where backpackers can freely exchange the latest info from "on the road" of the asianand americas countries and communicate with each others. In the world of backpacking, information indeed changes with the blowing of the winds. But while a guidebook is out of date by the time it reaches the shelves, a web site can be updated daily. Pass planet will strive to keep the budget information about Asia andCentral America warm ! But to achieve the above, we need your help & support. Passplanet is not supposed to be a single backpacker's journey and travel guide. There are too many trips ahead. Asia,Central America and the world are too vast to be covered by one individual. Let's share ! Everyone is welcome to join the backpacking adventure and submit travel information ! Passplanet is looking for new backpackers, budget writers, partners and ideas on a shoestring. And Passplanet also counts on you for its promotion. If you find it useful, please give the direction to other backpackers. The more traffic, the more updated info in the future to backpack Asia &Central America ! Passplanet is also a place of exchange related to Asia and Central America. Beside all the forms which allow you to share your budget info about asian& american countries, experiences about a place, Passplanet also hosts a forum and a links section to other travel guide. You are welcome to submit your own travel web site in the latter and benefit from Passplanet's growing popularity in the world of backpacking on a shoestring. Together, let's keep Passplanet as free & independent as a backpacker so more and more people can use this free travel guide to backpack Asiaand Central America ! I wish you a good backpacking experience, on the site and around Asia &Central America ! Ben. Founder. START YOUR TRAVEL TRIP HOME - ASIA - China - HK & Macau - Thailand - Laos - Cambodia - Myanmar - Malaysia - Singapore - Indonesia C.A. - Guatemala - Honduras - Nicaragua - Costa Rica - Panama www.oasis-centre.com www.guidebienetre.com www.lebienetre.org Passplanet :a backpacking travel guide to Asia & Central America !

Austria Travel Guide: Vienna

Austria Travel Guide,Tourist Information,Student Visa,Austrian Embassy List,Vienna Hotel Accommodation,Schools,Colleges Austria Travel Guide: Vienna Discount Hotels, Vacation Deals, Holiday Packages, Cheap Accommodation, Tourism & Student Visa & Austrian Embassy Information Search our website Home Site Map Travel Visa Info Hotels Hostels Car Hire Jobs Schools Products Traveler's Guide Visa & Embassy Guide Accommodation Finder Budget Hostels Guide Cheap Hotels Guide Tours Worldwide Travel Books Travel Forum Study Abroad Programs School & College Guide Top 10 Language Schools Browse for Schools Art & Design Schools Boarding Schools Guide Business Schools Guide Colleges, Diploma Programs Computer Science & IT Schools Distance Learning Programs Language Schools Worldwide Schools & Programs for Children Technical Colleges Courses TESOL / TEFL Courses Guide Universities & Gradschools Student Forums Travel > Austria Travel Guide Austria Travel Guide (Austria Visa & Embassy Info) Full country name: Republic of Austria Population: 8.02 million Capital City: Vienna Languages: German, English, Turkish, Slovenian, Croatian Religion: 88% Roman Catholic, 6% Protestant Government: Federal Republic, Member of EU Time Zone: GMT/UTC +1 (Central European Time) Dialling Code: 43 Electricity: 230V, 50Hz Weights & measures: Metric Money & Costs: Currency: Euro Meals Budget: 4-8 Mid-range: 8-20 High: 20-30 Top: 30+ Accommodation: Budget: 10-40 Mid-range: 40-80 High: 80-200 Top: 200+ Geography: Austria is a landlocked coubtry located in Central Europe with many easily traversable Alpine passes and valleys; major river is the Danube; population is concentrated on eastern lowlands because of steep slopes, poor soils, and low temperatures elsewhere. Eight countries namely Italy, Switzerland, the Principality of Liechtenstein, Germany, the Czech Republic, Slovakia, Hungary and Slovenia form the Austrian border. Vienna is the capital of Austria that lies on the Danube River and is partly surrounded by the hills of the Vienna Woods (Wienerwald). Austria is divided into nine federal provinces (Bundeslnder): Vienna (Wien), Lower Austria (Niedersterreich), Upper Austria (Obersterreich), Salzburg (Salzburg), Carinthia (Krnten), Tyrol (Tirol), Vorarlberg (Vorarlberg), Styria (Steiermark) & Burgenland (Burgenland) Climate: Austria enjoys a moderate continental climate featuring four distinct seasons: spring, summer, autumn and winter. Summers are generally warm and pleasant with cool nights, Winters are sunny, with reliable and frequent snowfalls. The weather is changeable throughout the year. However, in summer rainfalls are usually heavy and of short duration only. Winters are rather cold in the North-East and can be lightened up by frequent and heavy warm & dry winds in some valleys in the Alps. Recommended clothing: European clothes according to season. Alpine wear for mountain resorts. Public Holidays: Jan 1 New Years Day. Jan 6 Epiphany. Apr 9 Good Friday. Apr 12 Easter Monday. May 1 Labour Day. May 20 Ascension Day. May 31 Whit Monday. Jun 10 Corpus Christi. Aug 15 Assumption. Oct 26 National Day. Nov 1 All Saints Day. Dec 8 Immaculate Conception. Dec 25 Christmas Day. Dec 26 St Stephens Day. Study in Austria: Below are the latest German language schools, art schools, business schools & colleges to join our directory. Latest German schools & private colleges to join: Location ActiLingua Academy Vienna THESALCON Vienna deutschinstitut.at Vienna Alpha Sprachinstitut Austria Vienna Das ABC-Zentrum Vienna You are here: Travel Guide>Austria Tourist Information, Study Visa Links Products & Services Advertise on Learn4good Add your School / Institute Learn English, ESL Exercises Free Spanish Lessons,CDs Electronic Translators Translation Software Frequently Asked Questions Recommended Links Notice Boards Top Destinations New York London Paris Rome Tokyo Osaka San Francisco Hostels Europe © 2003-2005 Learn4good Net : A network of websites listing Schools, Job Opportunities & Accommodation About Us | FAQs | Our Website Policy | Contact us

ORLANDO VACATION #5805 -

Surfingthemag Message Boards: Free ORLANDO VACATION Action Sports Group Surfing | Snow | Skate | Bike | Powder | SG | Surfer | Canoe & Kayak | Climbing HOME MAG FEATURES NEWS PHOTO/VIDEO INTERACTIVE SURF SHOP CURRENT ISSUE ENTER TO WIN SUBSCRIBE GIVE A GIFT FRONTLINE WCT FRONTLINE WQS PROFILES AMATEUR CAMS/FORECAST PULSE PHOTO DEPT VIDEO REVIEWS SOUNDS MESSAGE BOARDS WALLPAPER BABE OF THE DAY CALENDAR COMMUNITY PHOTOS SURFING STORE TRAVEL REPORTS You are not logged in.[ Login ] Main Index Search New user Who's Online FAQ Calendar . Photos The SURFING Message Board Travel Previous Index Next Threaded Pages: 1 harris Shorebreak Status Reged: 11/12/05 Posts: 2 Free ORLANDO VACATION #5805 - 11/12/05 08:56 PM Edit Reply Quote Free ORLANDO VACATION Cool - free ORLANDO VACATION at LINK - start by entering your Zip Code to see if offer is in your area Post Extras: ken villella Unregistered Re: Free ORLANDO VACATION [Re: harris ] #5983 - 11/23/05 05:46 PM Edit Reply Quote 92649 Post Extras: asdfasdf Unregistered Re: Free ORLANDO VACATION [Re: ken villella ] #6326 - 12/23/05 02:27 AM Edit Reply Quote www.FancyAsian.Com. Post Extras: Anonymous Unregistered Re: Free ORLANDO VACATION [Re: harris ] #6327 - 12/23/05 02:29 AM Edit Reply Quote www.FancyAsian.Com Post Extras: Pages: 1 Previous Index Next Threaded Extra information 0 registered and 15 anonymous users are browsing this forum. Moderator: Surfing Admin , friscodisco Print Thread Forum Permissions You cannot start new topics You can reply to topics HTML is disabled UBBCode is enabled Rating: Thread views: 882 Rate this thread 1 star 2 star 3 star 4 star 5 star Jump to *The SURFING Message Board* ----- Open Discussion International SURFING Day Quiver Environmental News Travel Industry Spy SURFING Want Ads Contact Us Surfingthemag.com UBB.threads™ 6.4.1 Sign up for our free Newsletter Surf Offers Windsurf Billabong Surfing Wetsuits Rip Curl Surf Rusty Surfboards --

Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]