Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Vacation Rental

New Zealand Travel, Accommodation, Tours, Vacation, Rental Car - Experience New Zealand Travel Agent NZ Time: Thu 29 Dec 2005, 11:50AM » EXPERIENCE NEW ZEALAND TRAVEL LTD since 1999 NEW ZEALAND ACCOMMODATION New Zealand Vacation Services Need help to plan or book your: New Zealand Vacation New Zealand Tour New Zealand Accommodation New Zealand Motorhome Or prefer to arrange your own: New Zealand Rental Car New Zealand Ferry Bookings New Zealand Flights New Zealand Travel Insurance New Zealand Information New Zealand Activities New Zealand Restaurants New Zealand Books New Zealand Photo Gallery New Zealand Maps More Information: New Zealand Statistics New Zealand Climate Guide New Zealand Driving Guide Currency and Shopping Telephones and Language Important Dates Company Information About Experience New Zealand Meet the ENZ Team Feedback Forms Customer Comments More Information: FAQs ENZTL Internships Travel Links Experience NZ Travel Ltd travel@experiencenz.com Level 8, AMP Chambers 187 Featherston St Wellington 6001 New Zealand PO Box 23049 Cable Car Lane Wellington Tel. +64 (4) 473 4470* Fax. +64 (4) 473 4471 *Office hours are 9:00a.m. to 5:30p.m. NZ time is currently: 11:50AM (Thursday) Site Search experiencenz.com www How better to plan your New Zealand vacation than with a New Zealand travel agent who can create a personalised itinerary tailored to your needs? Whether it be a Luxury New Zealand vacation or an all out New Zealand adventure, we can create the perfect holiday for you. Alternatively, you may like to travel as part of a guided New Zealand tour , or if you are seeking the independence that a New Zealand motorhome or New Zealand rental car provides, we can find the best match for you. Three GREAT ways to experience one GREAT country. Which travel style suits you best? 1. A Personalised New Zealand Itinerary We're matchmakers. We will work with you to put together a personalised itinerary that meets your individual travel needs. From luxurious seclusion to all out adventure, we have the first-hand knowledge to recommend the best of what New Zealand has to offer. » Contact Us -- 2. A Guided New Zealand Tour We recognise that some people prefer to travel in a group, or to be personally guided. The New Zealand tours and personal guides we recommend each strive to offer exciting and unique experiences not always available to the casual visitor. We also organise personalised group tours and special interest tours for groups of ten or more. Important Note: December Specials — discounts available now 3. A New Zealand Motorhome or Campervan A motorhome or campervan holiday provides you with the opportunity to freely explore the wonders of New Zealand with your transport and accomodation all-in-one. We recommend three quality New Zealand Campervan companies : Britz , Pacific Horizon , Maui and Kea . WHAT OUR CUSTOMERS SAY ABOUT THEIR NEW ZEALAND VACATION Helen,You are absolutely marvelous, and I will send all our friends to you in the future. I can't thank you enough for all the work you have done for us. You are obviously swamped, ... more Liz Schilling, USA, December 2004 Denise, Well, we have finally settled back here in the UK. Its time to put pen to paper and try to sum up our experience. We are absolutely sure that had we tried to organise a ... more Jon and Yvonne Ham, UK, September 2005 Denise was exceptional in the planning and execution of our trip to the South Island of New Zealand. Her recommendations were intelligent and well thought out to reflect our objectives ... more Ron and Susan, USA, November 2005 » Customer comments WHAT OUR CUSTOMERS COME TO NEW ZEALAND TO SEE » New Zealand photo gallery Planning to travel to New Zealand? Please make use of our unique New Zealand Accommodation Guide . This is not an advertising directory but is instead a current list of the properties that consistently exceed the expectations of our clients . Feature property Name: Okareka Lake House Region: Rotorua Tariff: NZ$2,227.00 per night Search by region for recommended accommodation Northland — Bay of Islands Auckland — Waiheke Island Coromandel Rotorua Waikato — Waitomo Caves Taupo Gisborne Hawkes Bay — Napier Wairarapa — Martinborough — Greytown Wellington Nelson — Abel Tasman — Golden Bay Marlborough — Picton — Blenheim — Kaikoura West Coast — Fox and Franz Josef Glaciers — Hokitika Canterbury — Akaroa — Hanmer Springs Christchurch Mt Cook — Lake Tekapo Queenstown Wanaka Fiordland — Milford Sounds — Te Anau Dunedin Southland — Invercargill Travel Affiliations Great journeys are created from great experiences - our mission is to provide you with a complete itinerary of wonderful experiences within our beautiful country - Aotearoa New Zealand TourWriter | New Zealand Luxury Accommodation | New Zealand Accommodation | New Zealand Travel Insurance North Island | Auckland Accommodation | Coromandel Accommodation | Rotorua Accommodation | Wellington Accommodation | Northland Accommodation | Bay of Plenty Accommodation | Waikato Accommodation | Gisborne Accommodation | Ruapehu Accommodation | Taupo Accommodation | Hawkes Bay Accommodation | Horowhenua Accommodation | Wairarapa Accommodation South Island | Fiordland Accommodation | West Coast Accommodation | Canterbury Accommodation | Christchurch Accommodation | Nelson Accommodation | Marlborough Accommodation | Wanaka Accommodation | Mt Cook Accommodation | Queenstown Accommodation | Central Otago Accommodation | Southland Accommodation | Dunedin Accommodation ©1999-2005 Experience New Zealand Travel Ltd Scenic photographs © Focus New Zealand Photo Library Designed by Kudos web design There is a Javascript error. » More information

TRAVEL GUIDE Czech History

CzechSite Prague Travel Guide FIX UP YOUR TRIP Book Your Hotel Book Your Apartment Book Your Car Take a Guided Tour Let's Go Outdoor Get a Free Map Get a Guide Book Find the Connection Improve Your Czech Message Board TRAVEL GUIDE Czech History Famous Czechs Visas and Embassies General Information Getting There Getting Around Architecture and Sights Chateaux and Castles Music, Film, Theater Museums and Galleries Pubs and Restaurants Sport Activities Banks and Money Post, Phone, Internet Laundry Medical Care Shopping Around DISCOVER PRAGUE Photo Album Virtual Reality Tour PRAGUE EVERYDAY This Season News Get Daily News Weather Forecast Exchange Rates GENEALOGY Find Your Roots BUSINESS GUIDE Relocate To Czech Hello from Prague! It is night, Wednesday, December 28 in Prague andall Czech people named Bohumila are celebrating their name day. ALFONS MUCHA Exhibition Brotherhood of the Slavs is presented in The House of the Golden Ring till January 8. Find more in This Season News BOOK YOUR APARTMENT Book reasonable apartment for you in Prague through our new service introduced this spring. Find more in Book Your Apartment IMPRESE Rudolfinum Gallery presents exhibition Imprese till January 8. Do not miss it! Find more in This Season News KAREL SLENGER Trade Fair Palace presents Modern Art by Karel Slenger till January 15. Find more in This Season News DAY OF SKIING Let's go out to Krkonose mountains for one day skiing with us. Find more in Let's Go Outdoor SMS GATE Does your Czech friend have a cellular phone? Send him or her a message. Try our SMS Gate CLASSICAL MUSIC Municipal and Rudolfinum concert halls present classical music concerts almost daily. Find more and get the tickets online ABOUT THIS SITE This nonprofit travel guide for your trip to Prague and Czech Republic is located in San Francisco and is updated from Prague daily since 1996. Find more about this site . CHRISTMAS TIME Day is short in Prague, weather is cold and there is huge Christmas tree on Old Town Square. It is wonderful time for walking around this romantic city. Sometimes it might be rainy or snowy, good opportunity to go inside some gallery or exhibition hall. At night you could visit an opera, listen some classical music concert or see some black light theater performance. Enjoy Christmas time in Prague. THE BEST RESTAURANTS Check out the best place for your dinner in our large addressbook of the best Czech restaurants. Find more in Pubs and Restaurants YOUR NEAREST EMBASSY Find your nearest embassy in our large database of Czech missions abroad. Find more in Visas and Embassies NAME DAY SEARCH Do you have a Czech friend? Find out her or his nameday. Try our Name Day Search © CzechSite, San Francisco, Prague, 1996-2005. All Rights Reserved. Contact Webmaster Online accommodation (hotel, hostel), car rental, guided tour reservation, photo album, virtual reality.

Europe Travel

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Germany travel newsletter today!

Travel to Germanys Historic Cities Free German Travel Newsletter! Enter your email to subscribe to the Historic Highlights of Germany travel newsletter today! HTML Text AOL Travel to Germanys Historic Cities Travel to the Historic Highlights of Germany, 13 cities chosen for their special charm, architectural brilliance and historic character. Our cities have banded together to provide a single point of contact to help you plan your travel to Germany. How to use our site Click on Cities to learn more about our charming towns what to do, what to see, and where to stay. Learn about history, culture, food and wine, attractions, excursions, activities, events and the general region. In Interests , find out about German art, literature, music, religion, architecture and history and to learn which cities to visit to match your travel preferences. Click on Plan a Trip for tips on hotels and travel packages you can use as building blocks to prepare your own personal itinerary within Germany. Our new Personal Planning Guide lets you assemble a booklet with information you choose from our cities. Our planning wizard helps you create a kit you can use as you plan your travel in Germany. Visit our cities In the Historic Highlights of Germany, youll travel in the footsteps of emperors and kings, bishops and scholars, and generals and presidents who changed the face of Germany, Europe and the world. Youll travel to cities where seamen and merchants built the power of the Hanseatic League. Marvel at our architecture. Freiburgs cathedral with its 381-foot tower ranks among the masterworks of Gothic architecture. Wrzburgs baroque Residenz took 24 years to build. In Augsburg, rococo grew so prevalent that it became known as the Augsburg style. Walk amid gothic-renaissance Heidelberg Castle, Wrzburgs massive baroque Residenz and Potsdams Sanssouci Palace, the 18th-century retreat of Frederick the Great. Or travel to Mnster, the land of 100 moated castles. Trace the roots of Martin Luther and the Protestant faithand spend the night in Luthers former monastery. Walk through Roman ruins, medieval town centers, and thriving marketplaces. Taste history, too. Enjoy wine and seaside specialties in restaurants founded by captains nearly 500 years agoand with reserved tables where todays skippers carry on the tradition. Our vintners and brew masters will take pride in your pleasure. One of our monasteries has been brewing since the 11th century, and we can even serve you wine from your birth year. Travel to our cities, where history lives! © 2003 Historic Highlights of Germany, info@historicgermany.com Map of Germany click on the city icons to get more information Inbounds in Historic Germany: The Soccer Games The 13 cities of Historic Highlights of Germany are quite close* to the stadiums of the World Championships and even closer to Germanys rich history.... more... Featured Travel Packages: Germany's Architectural Treasures Special Travel Values German Christmas Markets Proud Travel Partners Lufthansa German Rail German National Tourist Office Gemuetlichkeit Travel Letter for Germany, Austria, Switzerland & the New Europe