Travel Guide

Enjoy Illinois: Illinois Bureau of Tourism Official Website Rod R. Blagojevich, Governor Jack Lavin, Director Illinois Department of Commerce and Economic Opportunity ¿Hablas Español? Tourism Professionals Meet in Illinois Sports Illinois Team Illinois (Motorcoach) Related Links YOU GOTTA SEE THIS! Looking for the unconventional adventure? See our state’s unique surprises. Discover Offbeat Illinois >> E-Newsletter Subscribe for free and keep up to date on Illinois' seasonal travel tips. Take a look at the latest e-newsletter or view the archives . International Tourism If you are visiting from outside the U.S., please click here to plan your trip. The Soul of Illinois Explore the state's proud African-American heritage with help from the Soul of Illinois Web site. Check out our new Biking , Golf and History sites, loaded with exciting 3-Day Getaway ideas, special events and resources. -- Winter Sports Illinois is a snowy outdoor playground. Here you can ski at one of the Midwest's top resorts, join an exciting eagle-watching expedition and hike among ice falls in a scenic state park. Winter Delights The City of Chicago offers special themed weekend hotel packages from January 6-February 26 that provide unique travel experiences ranging from a night at the opera to cookingclasses for kids. The Legacy of Lincoln Celebrate the life and times of one of America's greatest leaders at the dazzling new Abraham Lincoln Presidential Library and Museum in Springfield. Then set out on your own tour of historic Lincoln sites in Central Illinois. Dinosaur Discovery Jane the dinosaur is the star of the show at Rockford's Burpee Museum of Natural History. Find out why she's one of the 10 most important dinosaur discoveries of the last century. Photo Credits: Getaways: Peoria CVB, Feature 2: : Galena CVB, Feature 3: City of Chicago/Peter J. Schulz Choose an activity Accommodations Attractions Dining Events NightLife Outdoors/Recreation Shopping Sports Travel Packages Group Tours Team Illinois has all the resources you’ll need to plan an exciting group tour to Illinois. Meetings & Conventions Professional help from Meet in Illinois will make your next meeting or convention a roaring success. Sports Illinois Sporting organizations will score with the state's premier facilities and event planning services.

Travel

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Austria Travel Guide @

Austria Travel Guide @ TravelNotes.org Car Hire Cruises Flights Hotels Tours Vacations About Travel Notes™ Destinations Budget Travel Feedback Search Travel Forums Travel Writers Africa Asia Caribbean Europe Middle East North America South America Oceania Austria Austria Travel Guide @ TravelNotes.org About Austria , Austrian Cities , Austrian Culture , Austrian Media , Austrian Tourism , Budget Accommodation in Austria , Map of Austria , Regional Austria . Round The World Flights - Free TravelNotes e-mail Flag of Austria Austria , sterreich in German, is an Alpine country; once you get out of Vienna. Local Currency Convert your currency into euro . Buy a Map of Austria Countries neighbouring Austria are: Hungary , Slovakia , Czech Republic , Germany , Switzerland , Liechtenstein , Italy and Slovenia . National Anthem of Austria. Food Travel Fiction Health Kids Bios Humor Mags Software Gifts Tech Business Other Your Ad Here Travel Notes Mailing List News Headlines World News Directory of newspapers and news sources from around the world. Hotel City Search : Hotels in Austria Find and Book a Hotel in Austria Hotels in Austria by City : Graz , Innsbruck , Kirchberg in Tirol , Linz , Salzburg , Vienna . About Austria The Danube runs across the north of the country, from Passau through Linz and Vienna and out towards Bratislava. The rest of the country is very mountainous, especially in the south and west. Of Austria's numerous lakes, two of them form borders with her neighbours. In the west, Lake Constance, or Bodensee, is shared with Germany and Switzerland , while the Neusiedlersee, south-east of Vienna, adjoins Hungary in the east. Austria's Bodensee town is Bregenz, in Voralberg, and the region is popular with cyclists in the summer; crossing between Germany and Switzerland. There's also some cycle activity around the Neusiedlersee -- Fert, in Hungarian. The area makes a great escape from the capital in the summer, and it's also a bird sanctuary. Austrian Tourism Enter Austria : Getting to Austria, and other information for tourists. Regional Austria Austrian Regions : Austria is divided into nine provinces. Austrian Cities Austrian Cities : The main attractions for visitors to Austria. Austrian Culture Austrian Culture : Austria's illustrious history leaves a lot of memories behind. Uncover the delights of former glory. The official language of Austria is German , although many people speak English. Learn German in Vienna : Alpha Sprachinstitut is a private language school specialised in German as a foreign language for visitors to Vienna. Austrian Media Austrian News : News from Austria. A selection of Austrian news resources online. Europe Travel Forum : From Albania to Vatican City, Scandinavia to the Mediterranean, Europe is culturally eclectic and full of lavish history. Join us in the travel forums if you have a question about Europe or would like to share your experiences about travelling or living in Europe. The Internet TravelNotes.org Travel Through The Back Door: Germany and Austria Flight Tickets : Save money on Round The World flight tickets. Travel News : Get the inside scoop with the latest travel features and tips. Past Articles . Airlines & Airports : This travel article points you to airlines and the three letter airport codes with links to their websites. Cyber Cafes : The Internet Caf Guide. Travel Guides : Travel guides are a Godsend and a tremendous amount of research has gone into them; but which one is best for you? Weather Outlook Car Hire Cruises Flights Hostels Tours Vacations Destinations Budget Travel Feedback Meta-Travel Travel Forums Travel Writers Africa Asia Caribbean Europe Middle East North America South America Oceania Travel Directory : Europe : Austria Travel Guide -- Submit to Travel Notes | Advertise on TravelNotes.org | Favourite Destinations | Magun'sCompass | Travel Articles | Writers | | Airlines | Airports | Car Hire | Cruises | Flights | Hotels | Online Reservations | Vacation Rentals | | Casinos | Olympics | World Cup | General Disclaimer | Meta-Travel | Search Resources | | TravelNotes is a Trademark of TravelNotes.org | Travel Notes Blog | Add URL | Add to Favorites The URL for this page is: http://www.travelnotes.org/Europe/austria.htm

ORLANDO VACATION #5805 -

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Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]