Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

TRAVEL GUIDE Czech History

CzechSite Prague Travel Guide FIX UP YOUR TRIP Book Your Hotel Book Your Apartment Book Your Car Take a Guided Tour Let's Go Outdoor Get a Free Map Get a Guide Book Find the Connection Improve Your Czech Message Board TRAVEL GUIDE Czech History Famous Czechs Visas and Embassies General Information Getting There Getting Around Architecture and Sights Chateaux and Castles Music, Film, Theater Museums and Galleries Pubs and Restaurants Sport Activities Banks and Money Post, Phone, Internet Laundry Medical Care Shopping Around DISCOVER PRAGUE Photo Album Virtual Reality Tour PRAGUE EVERYDAY This Season News Get Daily News Weather Forecast Exchange Rates GENEALOGY Find Your Roots BUSINESS GUIDE Relocate To Czech Hello from Prague! It is night, Wednesday, December 28 in Prague andall Czech people named Bohumila are celebrating their name day. ALFONS MUCHA Exhibition Brotherhood of the Slavs is presented in The House of the Golden Ring till January 8. Find more in This Season News BOOK YOUR APARTMENT Book reasonable apartment for you in Prague through our new service introduced this spring. Find more in Book Your Apartment IMPRESE Rudolfinum Gallery presents exhibition Imprese till January 8. Do not miss it! Find more in This Season News KAREL SLENGER Trade Fair Palace presents Modern Art by Karel Slenger till January 15. Find more in This Season News DAY OF SKIING Let's go out to Krkonose mountains for one day skiing with us. Find more in Let's Go Outdoor SMS GATE Does your Czech friend have a cellular phone? Send him or her a message. Try our SMS Gate CLASSICAL MUSIC Municipal and Rudolfinum concert halls present classical music concerts almost daily. Find more and get the tickets online ABOUT THIS SITE This nonprofit travel guide for your trip to Prague and Czech Republic is located in San Francisco and is updated from Prague daily since 1996. Find more about this site . CHRISTMAS TIME Day is short in Prague, weather is cold and there is huge Christmas tree on Old Town Square. It is wonderful time for walking around this romantic city. Sometimes it might be rainy or snowy, good opportunity to go inside some gallery or exhibition hall. At night you could visit an opera, listen some classical music concert or see some black light theater performance. Enjoy Christmas time in Prague. THE BEST RESTAURANTS Check out the best place for your dinner in our large addressbook of the best Czech restaurants. Find more in Pubs and Restaurants YOUR NEAREST EMBASSY Find your nearest embassy in our large database of Czech missions abroad. Find more in Visas and Embassies NAME DAY SEARCH Do you have a Czech friend? Find out her or his nameday. Try our Name Day Search © CzechSite, San Francisco, Prague, 1996-2005. All Rights Reserved. Contact Webmaster Online accommodation (hotel, hostel), car rental, guided tour reservation, photo album, virtual reality.

Travel insurance home Cover

Travel insurance, cheap holiday travel insurance quotes from RAC Skip navigation and go to main content Home Contact us My RAC Sitemap Breakdown cover Car buying Car care Insurance Learn to drive Loans & leasing Motorcycle services Personal injury RAC world Travel services Windscreens Home > Insurance > Travel Travel insurance home Cover options and information Frequently asked questions Full policy wording Summary of cover Areas of cover Leisure activities Winter sports For an instant quote or for more information call free on 0800 051 4543 Mon-Fri 8am-10pm,Sat 8am-6pm,Sun 10am-4pm Calls may be recorded/monitored Travel insurance With RAC Direct Travel Insurance, you can relax knowing that help is just a phone call away. 24 hour Worldwide Medical Emergency Assistance Service Comprehensive cover with wide range of options Choice of annual multi-trip and single trip cover Free UK Breakdown cover through RAC Rescue to help you get to and from the airport or ferry in the UK. Travel advice with the RAC Travel Assistant helpline service Annual travel from just £42.82 a year Single Trip cover from just £14.98 for 4 days (Prices based on individual with no medical conditions, aged 30 with European cover and no optional covers) Prices correct as at November 2005 and based on individuals with nomedical conditions, aged 30 with European cover and no optional covers For an instant quote or for more information call free on 0800 051 4543 Mon-Fri 8am-10pm,Sat 8am-6pm,Sun 10am-4pm Calls may be recorded/monitored For our joint protection and training purposes calls may be recorded and/or monitored. RAC Direct Insurance is a trading name of London and Edinburgh Insurance Company Limited. Registered in England No. 924430. Registered Office: 8 Surrey Street, Norwich, NR1 3NG. Member of the Aviva Group. Authorised and regulated by the Financial Services Authority. www.rac.co.uk Bookmark this page A to Z listing | Site map | Compliance statement | Privacy policy | Terms & conditions © 2005 RAC Motoring Services - an RAC plc company www.rac.co.uk

Air Travel on Orbitz

Purchasing Air Travel on Orbitz Welcome to Orbitz. Sign in | Register now Air Travel Airline Travel US Airways America West Airlines Northwest Airlines Airline Travel-Related Links Orbitz Discount Travel Directory Cheap Airline Tickets Business Travel Travel Deals Related Travel Links Purchasing Air Travel on Orbitz Orbitz is the place to take care of all your air travel needs. We've partnered with major airlines, such as US Airways, Northwest and United, to bring you the most low rates and Web-only specials on airline travel. Our fast, easy-to-use site searches through more than 450 airlines to find the air travel you want at a price you can afford. Plus, you'll enjoy 24/7 access to our Traveler Care experts, for superb customer service along with big travel savings. On Orbitz, booking air travel is a breeze. That's the ticket To purchase air travel on Orbitz, simply follow these easy steps. Use our flight-search engine, the Orbot, located on the right-hand side of the home page. Enter your departure and arrival cities, preferred travel dates and number of passengers. Click the orange "search" button. The Orbot searches more than 2 billion airfares to find the best options that match your search criteria. The results are displayed in an easy-to-read Matrix. In the Matrix, click an airline, price or number of stops to sort the air travel results below. Once you've selected the flight you want, enter all the required fields on the Traveler Information page. Then book your ticket. We'll send a confirmation of your airline travel itinerary to your e-mail address, and pass your frequent-flier account information on to the airline. Now taking requests On Orbitz, air travel passengers can request special in-flight services long before they board the plane. If you'd prefer to eat a vegetarian meal, get seated in bulkhead, or receive some other service, enter those personal flight preferences in My Stuff before purchasing your airline travel ticket. We'll pass your requests to the airline, which will make every effort to accommodate them. Those air travel preferences will be saved under "My Stuff," so you won't have to re-enter the information for future bookings. Central intelligence Once you've booked your air travel, use Orbitz' Airport Intelligence to learn more about your departure and arrival airports. Discover pertinent and interesting information about the 40 largest airports in the United States -- everything from parking to check-in procedures, security updates to nearby rental-car locations. If you're wondering how far in advance of your airline travel you should arrive, see Airline Profiles in Travel Watch, listing suggested airline check-in times, rules on allowable carry-on items and much more. FYI that's A-OK Orbitz takes the surprise out of air travel with our free Traveler Care Alerts. When you purchase air travel on Orbitz, you're automatically enrolled to receive flight updates and news that might affect your travel. You can choose to have them sent to your e-mail, phone, PDA or pager. Plus, you can sign up family, friends and co-workers to receive the same travel updates. To air is human Give yourself a lift -- book your air travel on Orbitz today. You'll reap the benefits from our huge selection of airlines and flights, helpful online information and free Traveler Care. Best of all, Orbitz is where you'll find the most low airline travel fares on the Web. When it's time to buy air travel, it's time to shop with us. 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Germany Travel

German Travel  You are here: About > Homework Help > German Language > German Travel Homework Help German Language Essentials German Vocabulary German Word Games German Lessons German Grammar Guide Wort des Tages Articles & Resources Audio / Listening Vocabulary Culture Lessons Grammar Genealogy DVD Video TV Reading German Speaking German Writing German Jobs/Careers Games, Exercises German Travel Teaching German Translating German Buyer's Guide Before You Buy Top Picks DVDs and Videos in German German Dictionaries German Music CDs Product Reviews Forums Help FREE Newsletter Sign Up Now for the German Language newsletter! See Online Courses   Search German Language > German Travel German Travel Articles, information, and links about traveling to or in German-speaking countries. Subtopics Travel Web Links (37) Articles & Resources Sort By : Guide Picks | Alphabetical | Recent Course Newsletter: Travel German Planning a trip to Germany, Austria, or German Switzerland? This special Travel German course will help you prepare. You'll learn the essential German vocabulary and key phrases that will help you get more from your trip. Each week for six weeks you'll receive a new lesson. German for Travelers: The Basics An article on basic German travel vocabulary from your Guide. English-German Travel Glossary An annotated English-to-German travel lexicon from your Guide. Essential German - On One Page Don't have time to learn German? You know you need to know a few basics, but you're a busy person. Here's some help. A one-page phrasebook for people in a hurry. Fotogalerie - German Photo Gallery Take a virtual tour of Austria and Germany in our special photo gallery for German. Features scenic and cultural photographs of many places in German-speaking Europe. Driving Glossary: Traffic Signs If you're planning to drive in Europe you should make sure that you know what the traffic signs mean. Most European traffic signs are uniform throughout the continent and they usually communicate via symbols and graphics, but there are also situations where knowing German is important. With a self-scoring quiz. Euro & Money Glossary German-English The euro () and other money-related vocabulary. The euro went into circulation in Austria, Germany, and 10 other countries on January 1, 2002. German Menu/Dining Guide A menu and dining guide with words and expressions that are likely to be encountered on a typical menu ( die Speisekarte ) in Austria, Germany or Switzerland. Part of Lektion 13 - Essen und Trinken (German for Beginners). German Weather Glossary How to understand a weather forecast and talk about the weather... in German. Medical Vocabulary - English-German German words and phrases related to medical treatment, diseases and injuries. What to tell the German doctor or pharmacist when you're not feeling well. German for Beginners Our free online course is perfect for Europe-bound travelers who know little or no German, or those who need to brush up 0n a hurry. No book required and you can start any time.        Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot German Words of the Year 2005 (plus English) German First Names and Their Meanings 6 German Word of the Day - 23. Dezember German SMS 2 - Sources - Text Messaging auf Deutsch German Word of the Day - 22. Dezember Headlines German SMS - Text Messaging auf Deutsch German SMS, also known as text messaging, has been popular... German Words of the Year 2005 Each year in December the Gesellschaft fr deutsche Sprache (German... Christmas Lights in Germany: Weihnachtshuser It's common to see colorful Christmas lights and decorations on... Bauernregeln - German Folk Sayings The German word Bauernregel (f.) is variously defined as "country...