Europe Travel
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Ski Vacation Gear Guide
Plan a ski vacation You are here: About > Sports > Skiing Sports Skiing Essentials Ski Resort A to Z Snow Reports Plan a Ski Trip Ski Equipment Learn to Ski Articles & Resources Beginning Skier Downhill Skier Cross Country Skier Snow Reports/Weather Ski Resorts Ski Vacation Gear Guide Picks FAQ's Ski Fitness Mountain Cams and Pictures Competitive skiing Latest News Specialized Skiing Expert Skiing Forums Help FREE Newsletter Sign Up Now for the Skiing newsletter! See Online Courses Search Skiing Plan a ski vacation Skiing Blog « Mammoth Mountain California on Christmas Day | Main | Top Ski Schools » From Apply Now , Your Guide to Skiing . FREE Newsletter. Sign Up Now! December 27, 2004 Plan a ski vacation When its time to make a few turns you're going to need all the information to plan a good trip. Start planning today . Think about a few days in Whistler, a weekend in Taos or a month at Vail. I'm getting lightheaded just thinking about it. Email to a Friend Display Latest Headlines | | | Read Archives powered by Movable Type Advertisement Most Popular Ski clothing Ski tips Ski schools Ski pants Ski Resort Index What's Hot Winterplace Mt. Holly Las Vegas Ski Area Ski Windham Paoli Peaks Related Topics Snowboarding Adventure Travel Surfing / Bodyboarding Sports Medicine Weather Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Winterplace Mt. Holly Las Vegas Ski Area Ski Windham Paoli Peaks Headlines Killington Resort to Re-Open Saturday for the 2005-06 Ski and Snowboard Season The Killington Resort in Vermont will Open this Saturday... Free Ski Deals - Discount Ski Deals Find the best free ski deals and best discount... Breckenridge in Colorado - Ski Season Opened Nov 11 Strap on your skis, brush off your board and dig... Top 10 Ski Schools Take lessons from the top instructors at the top...
Central America Travel |
Central America - Travel Stories from Around the World - BootsnAll.com Home | Ask an Insider | Members Forum Plane Tickets | Youth Hostels | RTW Guide About Us | Advertising | Search | RSS | Staff First Time Visitor? Travel Stories Africa - Travel Stories from Africa Asia - Travel Stories from Asia Middle East - Travel Stories from the Middle East Europe - Travel Stories from Europe North America - Travel Stories from North America Central America - Travel Stories from Central America South America - Travel Stories from South America Pacific - Travel Stories from the Pacific and Australasia Travelogues - Travelogues from around the world Central American Travel Stories Below you will find stories written by travellers on their experiences in Central America. If you would like to submit your own stories for this region, click here . Belize | Costa Rica | Dominican Republic | El Salvador | Guatemala | Honduras | Jamaica | Nicaragua | Panama | Puerto Rico Belize Relax, Mon Matt Scott quickly adapts to the easy-going pace of Caye Caulker - both above and below the water. Diving Adventure in Belize Seasickness, wild waves and an overflowing toilet weren't going to keep Kristin Piljay from diving in Belize's blue waters. PepperOni, Island Style A Washington state man sells off three pizza joints and stateside life to open shop in a bamboo-covered trailer in Belize. Belize & Tikal, Guatemala Justin Bryant tackles wildlife, forests, scary restaurants and rickety bars, but why worry, man? It's Belize. Dreadlocks & Voodoo Jack Simpson, Jr honeymoons in Belize where he experiences dark caves and voodoo rituals. No tigers though. Living the Life of Raleigh Recounting horror stories from the foreign bush is just part of the Raleigh International experience. Costa Rica Pura Vida en Costa Rica Whatever your taste, you can find it in Costa Rica. Lee Abbamonte promises that you will want to return time and again. The Legend of La Mona Did a half-woman half-monkey, with a hysterical laugh, prey on Andrew Black's sanity? Costa Rican Beach Bum Buddha People can touch your life, even if you know them only for a short while. Shawn Cooley reflects on the people that touch the life of a traveler. Seven Days in Costa Rica Traversing through the rainforests next to an active volcano, David Alan Robinson makes the most of his seven days in Costa Rica. Don't Miss the Boat Costa Rica is considered one of the most ecologically abundant areas in the hemisphere, writes Judy Wolf. It has distractions and attractions galore - beaches, surfing, nesting sea turtles, cloud forests, active volcanoes, rivers and more. La Catarata Rebecca Bowe and her friends put their clothes back on and made their way back up the path feeling exhausted and full of wonder. Touch the Wire After 2 years of highs and lows Brandon Dane's hand got pried off the high-voltage line of life. He can't wait to clutch on again. La Fortuna Fiesta A spring break with a difference, Catharine Wells traveled to Costa Rica to see Volcan Arenal. Instead she arrived in time for a local festival. Tico's Rampage (or, The Shortcut) The story of Craig Guillot's right leg dashes on a mad horse through Costa Rica. Los Chiles , Costa Rica Many different ways to travel on this river, in varying degrees of comfort. Puntarenas , Costa Rica Taking the bus from Puntarenas to Nicaragua and back. Dominican Republic The Missing Piece of the Puzzle The hidden mountain village of Los Quemados is poor, but those who come to know it see the beauty of the countryside and its people. El Salvador Biting the Bullet William Koplitz went to El Salvador to go surfing and was shot by thieves after being in the country for 24 hours. La Union , El Salvador Boat problems lead to a refreshing break on the island of Conchaquita. Guatemala Don't Worry, It's Straight Ahead, and Other Guatemalan Fibs NEW! Children run from her shrieking, she has to catch a ride on a dump drunk and Claire MacDonell still has another week in the mountains of Guatemala. I Will Survive: Early Morning in the Guatemalan Jungle with a Drag Queen The temples of Tikal are cause for awe and wonder. But Diana Reed found herself wondering about one of her fellow visitors to the ancient ruins. The Idiot's Guide to Good Transport in Guatemala Diana Espirito Santo navigates the scary, but rewarding, world of Guatemalan transportation. The Complete Rules of the Road for Driving in Guatemala Ken McCormick provides a basic set of rules for surviving (or not) Guatemala's notorious highways. Deconstructing Travels To Tikal Amongst the huge stone temples at Tikal, Shawn Cooley waxes philosophical. Fear (but no loathing) in Guatemala Explosions ripped Shannan Murphy out of an exhausted sleep. But she learned she had nothing to fear, but fear itself. Avoid being Ripped-off in Guatemala Maury Englander follows up his story of being robbed in Guatemala City with some tips to help you avoid the same fate. A Guatemalan (Sad) Story Maury Englander was distracted for just a second, but that's all it took for thieves to end his holiday in Guatemala. The First Great Maya City: El Mirador Don Parkinson's 20 mile hike through the jungle was rewarded the view from El Mirador, the largest of the ancient Mayan cities. ER in Guatemala The nightly turtle races were all the excitement the village of Monterrico was supposed to offer. Laurie Magree found a bit more than that after helping to save two locals attacked by a machete-wielding drunk. Volcano Pacaya Hiking a live volcano should be adventure enough, but throw in a few bandits and it's downright scary. Antigua: Home Sweet Home Semana Santa is one week when Antigua gets even more international visitors than usual. Through the Looking Glass... How I was rescued from the jungle by a Belizian fisherman, his son, and a dog named Red. Indigenous Markets in Guatemala Experience the fun of a local market, but don't forget to arrive early! Ascent to Pacaya Hike to the top of a live volcano in Guatemala. "Mundo Olmeca"...in Guatemala?! Guatemala is famous for being the heart of "Mundo Maya". So what's this about "Mundo Olmeca"? I am not as young as I used to be... Local Guat buses can take you to beautiful places, but you've gotta have the stomach for it. Rio Dulce , Guatemala The Hotel Backpackers is a great way to meet other travellers in Rio Dulce. Honduras Roatan: a Caribbean Island in Transition NEW! David Alan Robinson snoops around Roatan and witnesses another Caribbean island that is poised for development. A Bridge in The Bay Islands The Great Barrier Reef and the Red Sea pale in comparison to the quality of the Bay Islands of Roatan. Time may be running out, writes Lee Abbamonte, to see this unspoiled area. Don't wait. Bloody Football Today's football heroes are worshipped, but in an ancient time, they worshipped the gods with human sacrifice. Escape from Roatan Leaving Roatan, Honduras felt more like an escape than a departure for Diana Espirito Santo. Island Time Island Time - undetermined quantity of time just long enough to infuriate, confuse and befuddle a sick-stomached mainlander, writes Thomas Jones. Like a Fish to Air Roatan is reknown for diving, but it also forces Kristina Johnson to confront her fears. Utila - Hangover in Paradise A tequila hangover doesn't stop Malcolm Blakey from spending 2 weeks diving and eating on the island of Utila. Dead Pirates and Frozen Fish Battling a fever in Honduras, Christine Michaud uses the only thing at her disposal to cool down: a frozen fish. Jamaica Jammin' in Jamaica Shirley Camia witnessed both the beauty and tragedy of Jamaica's tourism and its people. Broken Space & Time in Jamaica It was just before turning back that the strangest series of events unfolded for Ajay Nityananda and his friend. Nicaragua Hippocrates Laughs Shawna Kenney goes to Central America to cure her friend's loneliness and finds another world in the process. Panama Counting the Hours on Contadora NEW! Troy White visited the only nude beach in Central America, called 'Swedish Girls Beach.' The problem was: there were no Swedish girls, just he and his friends. Casco Viejo NEW! Mike Heavers is awed by resilient, sensual, enticing Casco Vieja - epitomized by the daily struggle against poverty by its people. La Casa Grande What Chris Lele's search from the website blurb on Casa Grande led him to expect and what he found was different, even shocking. Puerto Rico A Tropical Independence Day: Giant Ferns, Aliens and City Folks Regardless of the fact that it sits on one of the Bermuda Trangle's corners, Elda P. Acevedo found El Yunque to be an extremely beautiful and possibly enchanted place. 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Air Travel Complaints Program
FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]
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