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Plan a ski vacation  You are here: About > Sports > Skiing Sports Skiing Essentials Ski Resort A to Z Snow Reports Plan a Ski Trip Ski Equipment Learn to Ski Articles & Resources Beginning Skier Downhill Skier Cross Country Skier Snow Reports/Weather Ski Resorts Ski Vacation Gear Guide Picks FAQ's Ski Fitness Mountain Cams and Pictures Competitive skiing Latest News Specialized Skiing Expert Skiing Forums Help FREE Newsletter Sign Up Now for the Skiing newsletter! See Online Courses   Search Skiing Plan a ski vacation Skiing Blog « Mammoth Mountain California on Christmas Day | Main | Top Ski Schools » From Apply Now , Your Guide to Skiing . FREE Newsletter. Sign Up Now! December 27, 2004 Plan a ski vacation When its time to make a few turns you're going to need all the information to plan a good trip. Start planning today . Think about a few days in Whistler, a weekend in Taos or a month at Vail. I'm getting lightheaded just thinking about it. Email to a Friend Display Latest Headlines | | | Read Archives powered by Movable Type Advertisement Most Popular Ski clothing Ski tips Ski schools Ski pants Ski Resort Index What's Hot Winterplace Mt. Holly Las Vegas Ski Area Ski Windham Paoli Peaks Related Topics Snowboarding Adventure Travel Surfing / Bodyboarding Sports Medicine Weather        Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Winterplace Mt. Holly Las Vegas Ski Area Ski Windham Paoli Peaks Headlines Killington Resort to Re-Open Saturday for the 2005-06 Ski and Snowboard Season The Killington Resort in Vermont will Open this Saturday... Free Ski Deals - Discount Ski Deals Find the best free ski deals and best discount... Breckenridge in Colorado - Ski Season Opened Nov 11 Strap on your skis, brush off your board and dig... Top 10 Ski Schools Take lessons from the top instructors at the top...



Central America Travel

Adventure Travel with the Green Tortoise Bus Company Reservations & General Info Trips, Dates & Prices Links, Photos & Chat Boards Green Tortoise Hostels Company Info Search Home Page & Site Info Hello! The menu links at top will not work because you either have Style Sheets turned off in your preferences, or you are using a very old web browser version. Please move around the site by using the site directory at the bottom of this page. Please consider upgrading to a more recent version of your browser if necessary. - GT Webmaster The above menus will not work because you have Javascript turned off. Please use the site directory page or Adventures & Destinations clickable map to move around the site. plus, check out our brand new Gold Coast Loop ! About us Featured Adventure Trips Subscribe to our newsletter Request a print catalog Featured trip: Burning Man Festival -- Sign our Guest Map ... show us where you're from! new! Site map Chat room new! -- Green Tortoise Adventure Travel began over 30 years ago, with one sturdy bus and the realization that beautiful places, great food, and sociable people were the only essentials for gratifying travel experiences. Since then, over 500,000 people have traveled with us, including many repeat riders from all over the world. Enjoy the beauty, excitement, and inspiration of North and Central America aboard our " stretch-out-and-sleep " coaches. Our sleeper coaches are unique, with names and lots of character. Our happy passengers sleep lying down on converted platforms and bunk beds. In the morning, we arrive somewhere incredible! By day we swim, explore caves, climb mountains, raft downstream, stand under waterfalls, walk through forests, build camp-fires, visit towns, meet people, or just plain take it easy. You're welcome to join the adventure, friends and fun. The settings are the best national parks, beaches, deserts, forests, hot springs, mountains, and waterfalls. There's nothing else like the Green Tortoise—even a short ride on the Green Tortoise is a vacation . . . the longer trips will become lifelong memories. Above: "...What Now?" Black Rock Desert, NV. ©1997 Mike K . Used by permission. Arches Nat'l Park photo: ©2000 Sacha Schrier. Used by permission. We occasionally send out information about new trips, specials and other information by email to people who request it, via our newsletter group on YahooGroups. To receive these newsletters, you can subscribe to our YahooGroups list by submitting your email address here: You can also subscribe by simply sending a blank email to GreenTortoiseNewsletter-subscribe@yahoogroups.com , then reply to the confirmation email they send. Your email address will be kept completely confidential and only used for our periodic mailings. It will not ever be sold or given away, in accordance with YahooGroups' privacy policy . (Note: If you have a Hotmail account, you need to add GreenTortoiseNewsletter@yahoogroups.com to your Mailing Lists on your Options screen in Hotmail so the newsletters don't go into your Junk Mail folder.) About our catalog... Our full-color catalog contains the same information as this website. If you would like to order a free copy or have one sent to a friend, please use our online catalog request form or call us . Don't trust computers! Your intrepid webmaster does his best to keep our website updated with the most current information available - but in this ever-changing world in which we live in, you can never be too sure. All information on this website is subject to change without notice - please call us to confirm anything you read here before you make travel plans based on it! Even a short ride on the Green Tortoise is a vacation, and the longer adventures will become life-long memories. As we like to say, the Green Tortoise is Back to top Site map Terms and conditions Reservations/general info: tortoise greentortoise.com Technical/internet-related issues: webmaster greentortoise.com ©2003 Green Tortoise Adventure Travel Adventure Travel home - text-only version Hello! You are seeing the site directory below because you either have Javascript and Style Sheets turned off in your preferences, or you are using a very old web browser version (probably either Internet Explorer 3, or Netscape 4.74 or earlier.) You can continue to use the site like this if you wish, but please consider either turning these features on if they are off, or downloading more up-to-date web browser versions. Site Directory Reservations & General Info How to Make A Reservation This is it! Before you reserve How to make your reservation Reservation form Cancellations, credit card policy & fee, general copy of release Cancellantion policy Credit card policy General release form (html or PDF) Yes, we do Charters ! Charter information and online quote request form Traveling by Tortoise : about our food and sleeper coaches About our food About our sleeper coaches Why NOT Green Tortoise Is our style of travel for you? Read me! Frequently asked questions Our Frequent Crawler club : repeat riders get free trips Children riding the Tortoise: Our policies and advice on child passengers Our policy on children Thoughts about traveling on Green Tortoise with a young child, by a parent of a young Tortoise traveler Directions to our office, departure points and hostels Our Address, phone number and email Directions to our San Francisco Office and Hostel, and to our San Francisco bus departures Directions to our Seattle hostel Trips, Dates & Prices All Trip dates and fares listed by Trip name All Trip dates and fares month-by-month listing of departure dates Adventures & Destinations clickable map Alaskan Expedition Alaska Loop Burning Man Festival Best Of The West Canyons Of The West Cross Country Northern Crossing eastbound Cross Country Northern Dream westbound Cross Country Southern Crossing eastbound Cross Country Southern Dream westbound Death Valley National Park Hostel Hopper round-trip shuttle to LA, Las Vegas, Yosemite, and San Francisco -- Mardi Gras National Parks Loop Northeast Loop Northern Pioneer Northwest Loop Pacific Trek Southeast Loop Southwest Loop Western Trail Yosemite National Park Three day Yosemite trips (June thru October) Two day weekend trips (April thru September) Baja Beach Daze / Whale Watching Baja Beach Daze 9 or 15 day adventure trips Baja Beach Whale Watching adventure trip Baja Beach "Fly In" trip Costa Rica (Costa Rica Loop / Costa-Nica / Panama Carnaval) Costa Rica Loop adventure trip Costa Rica/Nicaragua Loop adventure trip Carnaval trip: Costa Rica/Panama Gold Coast Loop Maya Dream Weeks : Yucatan Explorer, Caribbean Cruiser, Jungle Boogie, La Ruta Maya, Tropical Trek, and The Whole Enchilada Maya Trail Pyramids & Playas new! Southern Migration San Francisco to Cancun Check out our current Featured Adventure Trips Last Minute Specials Tell us what you thought! Links, Photos & Chat Boards Fellow Travelers : other sites about Green Tortoise, by passengers and friends Our online Photo Gallery Link to us! free link graphics and text for your web pages Pleased to meetcha! Meet our drivers, naturalists and office staff Meet our drivers Meet our naturalists Meet our office staff Friends Of The Tortoise: Other links of interest to Green Tortoise travelers Tortoise2Tortoise A community bulletin board Tortoise Tales Now it's your turn to talk! Our GuestMap : show us where you're from, and meet our other website visitors! new! Hostels Green Tortoise San Francisco Guesthouse home page Green Tortoise Seattle Hostel home page Online Booking information reserve your hostel bed from our website Company Info Green Tortoise Adventure Travel 494 Broadway San Francisco, CA 94133 USA US (outside SF Bay area) and Canada: 1-800-TORTOISE (1-800-867-8647) Bay Area & Worldwide: 415-956-7500 email: tortoise greentortoise com Website & technical issues only: webmaster greentortoise com San Francisco Hostel: 415-834-1000 Email: hostel greentortoise com Seattle Green Tortoise Hostel : 1-888-4-A-Hostel Email: info greentortoise net Employment Opportunities with our company Join a legend! 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Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]



Vacation Rentals.com is easy,

Vacation Rentals .com - #1 rated site for Vacation Homes, Beach Houses, Villa Rentals #1 Vacation Rentals Directory Beach Houses & Vacation Homes Contact Owners Direct... Home List Your Rental Help Home Owner Login About Us Disclaimer Owners : Listing on Vacation Rentals.com is easy, very cost effective and risk free for 30 days. Click on List Your Rental above and your rental will show up immediately. You will soon be contacted directly by interested renters. See our Testimonials . Renters : There is nothing to join , simply click on the location of your desired Vacation Rentals. Contact the Vacation Rental property owners directly, regarding availability and booking. Property owner contact information is provided on each listing. United States Vacation Rentals Alabama Alaska Arizona Arkansas California Colorado Connecticut DC Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Featured Vacation Rentals Pool villa in highly sought-after Hamilton's Reserve Orlando, Florida Only 7 minutes to DisneyWorld and a few minutes more to Universal and SeaWorld! See Our Past Featured Rentals Caribbean Vacation Rentals Anguilla Antigua Aruba Bahamas Barbados Bermuda Bonaire British Virgin Islands Cayman Islands Cuba Curacao Dominica Dominican Republic Grenada Guadeloupe Guyana Haiti Jamaica Martinique Montserrat Nevis Puerto Rico Roatan/Bay Islands Saba St Barthelemy St Eustatius St Kitts St Lucia St Martin/Maarten St Vincent Tobago Trinidad Turks and Caicos US Virgin Islands Venezuela European Vacation Rentals Austria Belgium Bulgaria Croatia Cyprus Czech Republic England Estonia France Germany Greece Hungary Iceland Ireland Italy Macedonia Maltese Islands Netherlands Norway Portugal Romania Russia Scotland Spain Sweden Switzerland Ukraine Wales Mexico Vacation Rentals Baja California Central Mexico Gulf Of Mexico Northern Mexico Pacific Coast Yucatan Canada Vacation Rentals Alberta British Columbia New Brunswick Newfoundland Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Other Great Destinations Central America Belize , Costa Rica , Honduras , Nicaragua , Panama South Pacific Australia , Cook Islands , Fiji , New Zealand , Tahiti South America Argentina , Brazil , Chile , Colombia , Falkland Islands , Paraguay , Peru , Uruguay Africa Egypt , Indian Ocean Islands , Kenya , Morocco , South Africa , Tanzania , Zambia Asia/Middle East India , Indonesia , Israel , Japan , Malaysia , Pakistan , Philippines , South Korea , Sri Lanka , Thailand , Turkey , United Arab Emirates Top Vacation Destinations Disney Area, Florida Destin, Florida Naples, Florida Panama City Beach, Florida Kissimmee, Florida Marco Island, Florida Daytona Beach, Florida Miami Beach, Florida Lake Tahoe, California San Diego, California Fort Myers Beach, Florida New Smyrna Beach, Florida Davenport, Florida Hilton Head Island, South Carolina Key Largo, Florida Orlando, Florida Poconos, Pennsylvania Fort Myers, Florida Palm Springs, California Marathon, Florida Bonita Springs, Florida Puerto Vallarta, Pacific Coast Islamorada, Florida St Augustine, Florida Siesta Key, Florida Seagrove Beach, Florida Cape Coral, Florida Bradenton, Florida Madeira Beach, Florida Clearwater Beach, Florida Fort Walton Beach, Florida Sarasota, Florida Puerto Rico, Caribbean Fort Lauderdale, Florida Palm Desert, California Playa del Carmen, Yucatan Scottsdale, Arizona Indian Rocks Beach, Florida Indian Shores, Florida Las Vegas, Nevada Cabo San Lucas, Baja California Myrtle Beach, South Carolina Sanibel Island, Florida St George Island, Florida Cocoa Beach, Florida Navarre Beach, Florida Kihei, Hawaii Cape San Blas, Florida Ocean City, New Jersey Paris, France VacationRentals.com is quickly becoming one of the largest and most useful specialized travel site on the internet for finding vacation rental homes. With its intelligent search engine, VacationRentals.com is the easiest place for travelers to find and rent unique vacation rentals including cabins, beach house, villas, bed and breakfasts and other vacation lodging. VacationRentals.com is the most efficient means for owners to promote their rental properties. ©1997-2005 VacationRentals.com LLC All Rights Reserved.



Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]




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