Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Central America Travel Books

Mexico and Central America Travel Books - Mexico/Central America for Visitors Archives  You are here: About > Travel > Mexico / Central America for Visitors Travel Go Mexico Essentials Packing List for Travelers to Mexico Health Information Mexico / C. America Safety Considerations Travel Books Mexico and Central America Tourism Offices Mexico/ Central America Articles & Resources Mexico Mexico City Acapulco, Mexico Cancun Yucatan Baja Los Cabos Puerto Vallarta Other Places Photos of Mexico Belize, Central America Costa Rica El Salvador Guatemala Honduras Nicaragua Panama Forums Help FREE Newsletter Sign Up Now for the Mexico / Central America for Visitors newsletter! See Online Courses   Search Mexico / Central America for Visitors October 15, 2003 Mexico/Central America for Visitors Blog Archives « October 06, 2003 | Main | October 16, 2003 » Mexico and Central America Travel Books There are many travel guidebooks devoted to Mexico and to Central America. Here is my recommended list of 6 top travel books which should prove to be valuable aids for many visitors to this area of the world. 09:08 AM # Display Latest Headlines Read Archives Advertisement Most Popular Mexican Music La Paz, Mexico Quinceanera Packing List Tijuana, Mexico What's Hot Buying Real Estate in Mexico Puerto Vallarta Cozumel, Mexico Whale Watching Fishing In Mexico Related Topics California for Visitors South America for Visitors Caribbean for Visitors Mexican Cuisine        Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Buying Real Estate in Mexico Puerto Vallarta Cozumel, Mexico Whale Watching Fishing In Mexico Headlines Top 6 Travel Books for Mexico and Central America There are many travel guidebooks devoted to Mexico and to... Health Information for Visitors to Mexico and Central America This article provides a summary of the more important health... Safety Considerations for Travelers to Mexico and Central America Travel to Mexico and Central America is not significantly less... Acapulco, Mexico Once a favorite destination of honeymooners, celebrities and the...

Orlando Vacation Packages and

The Orlando Vacation Store - Discounted Disney, Universal & Sea World Vacation Packages Bookmark this site! Call Toll Free: 1-866-882-4720 Home | Faq | Contact Us | About Us | Testimonials | My Reservation | Espaol We are the #1 Seller of Orlando Vacation Packages and everyday we provide our guests with the Best Orlando Hotels & Park Tickets Deal Discounted Disney, Universal Studios & Sea World Vacation Packages Search for great deals now: Check In: Select Dec 2005 Jan 2006 Feb 2006 Mar 2006 Apr 2006 May 2006 Jun 2006 Jul 2006 Aug 2006 Sep 2006 Oct 2006 Nov 2006 Dec 2006 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Check Out: Select Dec 2005 Jan 2006 Feb 2006 Mar 2006 Apr 2006 May 2006 Jun 2006 Jul 2006 Aug 2006 Sep 2006 Oct 2006 Nov 2006 Dec 2006 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Members of your party: Adults Juniors Children Infants 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 (21 & Over) (10 to 20) (3 to 9) (Under 3) Rooms: 1 2 3 4 5 6 Shop With Confidence: Best Package Price Guarantee 24 Hours no Cancellation Fee Sign-up to receive our free Orlando Insider email newsletter with news, tips and special offers Sign me up To Unsubscribe Click Here Privacy Statement: Your email address will not be sold or shared with another party General info about Orlando theme parks, Disney, Universal & Sea World park hours, etc. Theme Park Info Park Hours Our Hotels Area Map Go General Information and tips to better plan your Orlando Vacation Resort Preview Offers Save an additional 50% to 70% over our already discounted prices. Just give the resort 90 minutes of your time and save on your Orlando Vacation. You can even stay at a 5 Star Resort for the price of a regular hotel room! We are a Local Travel Company At The Orlando Vacation Store , we hand pick the best Orlando hotels according to quality, location and features, and negotiate the best possible wholesaler rate. The result is a comprehensive list of hotels in the Disney, Universal and Sea World area at great prices. Then We combine our Orlando Hotels wholesaler rates with volume theme park tickets discounts, to offer packages at better prices than anyone else. Thats why we offer a Best Package Price Guarantee and 24 hours no cancellation fee policy, all with a superb local customer service. Additionally, many of our hotels offer free breakfast and / or transportation to the Disney, Universal and Sea World theme parks, for even greater savings and convenience. Also, your Disney, Universal or Sea World theme park tickets will be waiting at the hotels front desk before your arrival, so no long lines at the parks to purchase tickets, more time to enjoy the attractions. Another reason to choose The Orlando Vacation Store Why Us? - 24 Hours no cancellation fee policy. Learn More - Best Package Price Guarantee. Learn More - 128-bit secure transaction Server by GeoTrust Florida Seller of Travel Lic. No ST-35794 Home | Faq | Contact Us | About Us | Testimonials | Theme Parks - Dinner shows info & park hours | Area map | Our Orlando hotels | View Reservation | Espaol Additional information about Orlando Vacation Packages: Orlando Vacation | Florida Vacations | Orlando Theme Park Vacations | Disney World Vacation Packages The Orlando Vacation Store 2003-2006. Specializing in Disney World, Universal Studios and Sea World Vacation Packages. All brands are Registered by their respective owners. Not affiliated with the Disney World, Universal Escape or Anheiser-Busch Companies. Revised:22 December, 2005

Taiwan travel service providers.

U.S. Commercial Service Taiwan: Travel Facilitation BUYUSA.GOV -- U.S. Commercial Service Taiwan Local time: 06:39 AM Business Service Providers Start Accounting and Auditing Building and Construction Services Car Rental Conference Equipment and Facilitation Hotels and Meeting Facilities Human Resources Legal Services Market Research Office Rental Patent and Trademark Law Services Real Estate Services Relocation services Security and Personal Safety Trade Show and Exhibition Services Translation and Interpretation Transportation, Freight Forwarder and Storage Services Travel Facilitation Travel Facilitation Airtrade Express Ltd. Contact: Linda Cheng 12F, No. 92, Fu Hsing North Road, Taipei 104, Taiwan Phone: 886-2-2775-2640 Fax: 886-2-2776-9925 Email: linda@ N0SPAM. airtrade.com.tw Web: http://www.airtrade.com.tw Established in January 1989, Airtrade Express has been successfully offering travel services to our customers, corporate clients and individuals, in Taiwan. Including overseas staff, we now have more than 30 employees, compared to only 5 in 1989. As one of the leading travel agencies in Taiwan, Airtrade acts as a co-organizer in helping hundreds of business groups each year to attend various international exhibitions held worldwide, such as CeShow, Comdex Fall, APRA, InterBike, NAB, Las Vegas Hardware Show, etc. We provide a wide range of travel services including visa applications, flight scheduling, hotel accommodations, transportation arrangements, and many other services. Airtrade Express is the hallmark of Taiwan travel service providers. Home How We Help U.S. Companies How We Help Taiwanese Companies Doing Business in Taiwan Major Projects in Taiwan Business Service Providers Useful Links Internship Opportunities About Us Contact Us Asia Now Travel & Tourism Team Website Our Worldwide Sites Other Asian Markets Export.gov Trade Portal 中文 Search! Printable version © 2001-2005 All rights reserved Privacy Policy Disclaimer

Italy Travel Tips Terms

Italy Tours, Italy Vacation, Italy tour, Italy Vacations, Italy Tour Operator Book Online or call (800) 682-3333 Europe Asia Americas Caribbean Mediterranean Pacific Cruises Home Hotels Find a Vacation Specials Contact Us Italy & Sicily Spain & Portugal Britain & Ireland France Belgium & Holland Central Europe Scandinavia Greece River Cruises China & Japan Southeast Asia Thailand India South America Brazil Peru Costa Rica Bahamas Caribbean & Mexico Bahamas Cancun Riviera Maya Punta Cana Jamaica Greece & Turkey Israel Egypt Morocco Australia & New Zealand Tahiti China & Japan Southeast Asia Sea Cruises River Cruises Italy Tours and Italy Vacations: Book an Italy tour with Gate 1 Travel, the premier provider of Italy vacations. We have Italy tours, travel packages, and Italy vacations to suit your travel time and budget. Italian vacations, honeymoon packages, group vacations, bus tours, flight, hotel and rail travel packages are several of the many Italy vacations possible. Travel to Italy with the best Italy vacations and Italy tour operator . Prices below include airline fuel surcharges but do not include airport taxes, fees and September 11th Security Fee which vary between $50 and $130 per person. Rail Tours Fly-Drive Tours Guided Tours Escorted Tours Private Car Tours Sea Cruises Italy Vacation Packages Tour Italy with these independent, budget flight and hotel Italian vacations. Rome Vacations 6 Days from $849 Wednesday departures: Apr - Oct '06 Venice Vacations 6 Days from $1089 Daily departures: Apr - Oct '06 Florence & Tuscany Vacations 6 Days from $989 Daily departures: Apr - Oct '06 Italy Rail Tours Tour Italy via rail with these independent vacations featuring budget flight, hotel and train tours. 7 Day Florence & Rome Tuesday departures: Apr - Oct '06 7 Day Florence & Rome Thursday departures: Apr - Oct '06 7 Day Venice & Rome Saturday departures: Apr - Oct '06 7 Day Venice & Rome Tuesday departures: Apr - Oct '06 7 Day Venice & Florence Thursday departures: Apr - Oct '06 7 Day Venice & Florence Saturday departures: Apr - Oct '06 8 Day Italy by Rail Venice, Florence, Rome: Sunday Apr - Oct '06 10 Day Italy by Rail Venice, Florence, Rome: Sunday Apr - Oct '06 Multi-city European Vacations Tour Europe with these independent vacations featuring budget flight and hotel. 8 Day London & Rome Wednesday departures: Apr - Oct '06 8 Day Paris & Rome Thursday departures: Apr - Oct '06 9 Day London, Paris & Rome Friday Departures: Apr - Oct '06 8 Day Rome & Barcelona Monday departures: Apr - Oct '06 Italy Car Rental & Flight Packages Self-drive Italy vacations including flight and car rental. Hotels may be added. 8 Day Italy Fly & Drive (Rome) 8 Day Italy Fly & Drive (Milan) Italy Guided Tour Packages Italy tours with affordable flight and hotel, which include sightseeing and locally based tour guides and hosts. 8 Day Tuscany BOOK EARLY & SAVE Montecatini 8 Day Rome with Florence & Pompeii BOOK EARLY & SAVE Tuesday departures: Apr - Oct '06 Italy Escorted Tour Packages Fully escorted, motor coach bus Italy tours including flights, hotels, transfers, transportation, meals and sightseeing. A professional English-speaking tour manager handles all of your needs throughout your tour of Italy, as you travel with a group. 8 Day Classic Italy BOOK EARLY & SAVE Venice, Florence, Rome 9 Day Classic Italy BOOK EARLY & SAVE Venice, Florence, Rome 9 Day Affordable Italy BOOK EARLY & SAVE Rome, Venice, Florence 10 Day Crown of Italy BOOK EARLY & SAVE Rome, Florence, Venice 11 Day Enchanting Italy BOOK EARLY & SAVE Venice, Florence, Rome, Sorrento (Sunday departures) 11 Day Enchanting Italy BOOK EARLY & SAVE Venice, Florence, Rome, Sorrento (Tuesday departures) 12 Day Enchanting Italy BOOK EARLY & SAVE Venice, Florence, Rome, Sorrento (Sunday departures) 12 Day Enchanting Italy BOOK EARLY & SAVE Venice, Florence, Rome, Sorrento (Tuesday departures) 12 Day Crown of Italy BOOK EARLY & SAVE Rome, Florence, Venice, Milan 13 Day Romantic Italy BOOK EARLY & SAVE Como, Venice, Florence, Rome, Sorrento 14 Day Romantic Italy BOOK EARLY & SAVE Como, Venice, Florence, Rome, Sorrento 15 Day Crown of Croatia and Venice Zagreb, Sarajevo, Dubrovnik, Split, Plitvice Lakes, Bled, Venice Italy Private Car Tour Packages Italy private car tours feature your own self-contained group of friends and/or family members. Your Gate 1 Travel consultant will help you design an Italy tour to suit your needs. Upon arrival, you will be met by your private English-speaking tour manager, who will accompany you throughout your tour of Italy. Custom Italy tours include flights, hotel accommodations and sightseeing. Majestic Italy Majestic Sicily Italy Sea Cruises Visit Italy on an all-inclusive cruise package. Mediterranean Cruise Packages Apr '06-Mar '07 Italy Aug '05-Mar '06 HOT DEALS: discounts on Italy tours 6 Day Rome from $549 7 Day Italy Rail Specials from $699 8 Day Rome & Florence from $729 8 Day Rome & Barcelona from $799 8 Day Rome with Florence & Pompeiifrom $859 Holiday Specials President's Day Spring Specials Mother's Day Specials Memorial Day Specials Summer Specials Labor Day Specials Thanksgiving Specials Christmas Markets New Year Specials -- Valentine's Day President's Day February Winter Break Rio Carnival March Spring Break Easter Vacation Specials Travel Extras Sightseeing & Transfers Rail Information Browse & Book Hotel Nights Protect your investment: Buy travel insurance Travel Tips & Tools Italy Travel Tips Terms & Conditions Passports & Visas The Comforts You Expect Map of Italy FAQ Click here for Italian religious articles & souvenirs Email This Page to a Friend © 2005 Gate 1 Travel Home | About Us | Travel Agent | Free Brochure | Help | Site Map | (800) 682-3333 Read our privacy policy . Contact Us . This site can be best viewed using Internet Explorer 4.0, or higher. The browser software can be downloaded, free of charge, from the Microsoft website at http://www.microsoft.com . All external sites will open in a new browser. Gate1travel.com does not endorse external sites.