Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Japan Travel

Japan Travel Information | Lonely Planet Destination Guide worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links : Explore Japan Japan Hyperbolic, kitty-cute, switched-on, serene. At a Glance Fast Facts WORLDGUIDE Introduction Background Info See Image Gallery Events Transport Money General RELATED Thorn Tree Forum Postcards Travel Links More Places Check out our other destinations: Within Japan Kyoto Nagoya Osaka Sapporo Tokyo View Map Click here Feature Attraction Iriomote-jima Dense jungle blankets much of Iriomote-jima, an island that could well qualify as Japan's last frontier. Trekking through the interior, you may find ... more Whether you end up taking photos of a reproduction Eiffel Tower, surfing an indoor wave, musing in a Zen temple, shacking up in a love hotel or kipping down in a capsule, you'll do best to come with an open mind and be prepared to be surprised. Somewhere between the elegant formality of Japanese manners and the candid, sometimes boisterous exchanges that take place over a few drinks, between the sanitised shopping malls and the unexpected rural festivals, everyone finds their own vision of Japan. When To Go Spring (March to May), with its clear skies and cherry blossoms, is probably the most celebrated Japanese season, but it's a holiday period for the Japanese and many of the more popular travel destinations tend to be flooded with domestic tourists. Autumn (September to November) is a great time to travel: the temperatures are pleasant, and the autumn colours in the countryside are fantastic. Mid-winter (December to February) can be bitterly cold, while the sticky summer months (June to August) can turn even the briefest excursion out of the air conditioning into a soup bath; on the plus side, major tourist attractions will generally be quieter at these times of the year. It's also worth considering peak holiday seasons when you plan your trip. Moving around and finding accommodation during New Year, Golden Week (late April to early May) and the midsummer O-Bon festival can be a real headache. Factoid Inking the King Japanese tattooing ( irezumi ) is often considered the world's best. The practice was banned under the Emperor Meiji, but revived after Prince George (later King George V) was tattooed, in 1881, by master tattooist Hori Chyo. SPONSORED LINKS Enquire Accomodation Reviews Find Lonely Planet author reviewed places to stay * Required Fields Country * Please select Argentina Australia Austria Belgium Brazil Canada China Cuba Czech Republic Denmark Egypt England Estonia Finland France Germany Hungary Iceland India Ireland Israel & the Palestinian Territories Italy Japan Malaysia Mexico Morocco Netherlands New Zealand Poland Portugal Russia Scotland South Africa South Korea Spain Sweden Taiwan Thailand Turkey USA United Arab Emirates Vietnam City * Please select Travel Services · Flights · Hostels · Hotels · Travel Insurance More Services › Disclaimer: We've tried to make theinformation on this web site as accurate as possible, but it isprovided 'as is' and we accept no responsibility for any loss, injuryor inconvenience sustained by anyone resulting from this information.You should verify critical information (like visas, health and safety,customs and transportation) with the relevant authorities before youtravel. text & images © lonely planet 2005 about us | privacy | feedback | advertising FAQs worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links

Cruise Vacation Travel Cruises

Better Your Chances for a Safe Cruise Vacation  You are here: About > Travel > Cruises > Cruise Planning > Better Your Chances for a Safe Cruise Vacation Travel Cruises Essentials Planning Your First Cruise Cruise Travel Packing List Choosing a Caribbean Cruise Destination How To Get a Passport How to Choose a Cabin on a Cruise Ship Articles & Resources Cruise Lines Cruise Destinations Cruise Photo Album Cruise Planning Cruise Reviews Cruise Cams Cruise Glossary Cruise News Getting There Lifestyle - Theme Cruises Cruise Activities Travel Gear and Gadgets Cruise Jobs More Cruise Resources Buyer's Guide Before You Buy Top Picks European Cruise Guidebooks Cruise Guidebooks - General Information Alaska Travel Guide Books Product Reviews Forums Help FREE Newsletter Sign Up Now for the Cruises newsletter! See Online Courses   Search Cruises Stay up to date! Email to a friend Print this page Most Popular Cruise Packing List Carnival Cruise Line Reviews Choosing a Cruise Ship Cabin Planning Your First Cruise Cruise Jobs What's Hot Carnival Conquest Review HAL Norfolk Cruises Alaska Cruise Itineraries Radisson Seven Seas Mariner Crown Princess 2006 Debut Related Topics Caribbean for Visitors Europe for Visitors Honeymoons / Romantic Getaways Senior Travel Travel with Kids Better Your Chances for a Safe Cruise Vacation From Linda Garrison , Your Guide to Cruises . FREE Newsletter. Sign Up Now! Things to Do to Avoid Being a Crime Victim A cruise ship is one of the safest places you can take a vacation. However, in today's world, that is not saying much! No one sets out to become a crime victim, but it can happen to anyone. There are steps you can take to lower your risk of being a crime statistic when you travel. Before You Leave Home Make copies of your passport, driver's license, credit cards, wallet contents, and travel documents (plane tickets, etc). You also should make a copy of the credit card "lost or stolen" notification phone numbers to include with this package. Leave one set of copies at home with a trusted friend or family member, and take the other set with you, packed separately from the originals. Many cruise ships will hold your passport to expedite clearing the ship in foreign ports. Therefore, I always make a couple of extra copies of my passport to use to take ashore. Buy an under-the-clothing money bag and use it. These can be quite comfortable, and will thwart "cut and run" thieves who have been known to cut purse straps or waist packs right off their victims. Packing Your Luggage Don't rush out and buy expensive luggage. Plain-looking luggage is less likely to be a target. Some thieves might equate expensive luggage with expensive contents. Make a list of everything you have put in your luggage, and take pictures of it while packing in case of loss. Don't pack medications, eyeglasses, and valuables in your checked luggage. (Better yet, don't take valuables like expensive jewelry with you on the cruise.) Although you need to put external (and internal) tags on your luggage, don't list your full home address on the outside. This is a signal to expert thieves that you won't be home for a week! You really don't want to advertise to everyone at the airport where you live. Although you don't want expensive luggage, you do want luggage that will not pop open at an inopportune time. I've seen all sorts of baggage contents (including some "unmentionables") come out on the luggage carousels at the airport, and always felt sorry for the owners whose bags had come open. Consider using an extra band, airport plastic wrap, or duct tape to help secure your bags. You can buy self-locking plastic tags from travel or home improvement stores for about a dollar. These work well on zippered bags. In Your Cabin When you first get to your cabin, check the bathroom and closet while the cabin door is still open. While a ship is in port, many more people have access to it than you might imagine. Being cautious never hurt anyone. In addition, sometimes the locks on cruise ship cabins are not changed as often as hotel locks. Don't leave valuables lying around in your cabin. Put your wallet and valuables in the cabin's safe or the purser's safe. Be sure to use ALL the locks on the door when you are asleep. Don't open the door to strangers. Protect your cabin key and cabin number. On the Ship Although cruise ships are relatively safe, common sense is needed even at sea. Stay in the public areas, and remember that a cruise ship and its crew and passengers are like a small city, not like your family. If you are cruising with your children, set rules just like at home. Establish curfews for your teenagers, and caution them to not accompany crew members to non-public areas. Don't give your children "the run of the ship" while you are in the club, show, or casino. While In Port If you are going to be a crime victim while on a cruise, it is most likely to occur when you are ashore. Most crimes committed against cruise passengers are those of opportunity. I wear an under-the-clothing bag for my money and credit cards. While in Europe on a cruise vacation, there were at least three men on our cruise whose pockets were picked. Two men had their wallets in their back pocket--the worst place to carry it! One of these men was in the elevator of our pre-cruise Barcelona hotel, and another was waiting to cross the street at a busy intersection. The third man was on a crowded subway in Rome, and had his wallet in his front pants pocket. All three of these crimes could have been avoided. I once had my purse stolen while on business in Washington, D. C. I left it on the back of my chair while dining. I now know to hold it in my lap. I was very glad that I had recorded all of my credit card numbers (and notification phone numbers) in a place other than my purse. I was able to quickly notify the credit card companies and my bank, even though the theft occurred at night. You can't put your camera inside your clothing and have it ready to snap that special picture. Don't put it in a backpack, unless you wear it in front! I have a small camera bag that I can attach to a belt. If you want to carry it in a waist pack, put the strap through your belt loops. These tips are all common sense. Use them to make your next cruise vacation a safe one! Page 2 > > More on Having a Safe Cruise Vacation > > 1 2 3 Next        Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Carnival Conquest Review HAL Norfolk Cruises Alaska Cruise Itineraries Radisson Seven Seas Mariner Crown Princess 2006 Debut

Vacation Rental

New Zealand Travel, Accommodation, Tours, Vacation, Rental Car - Experience New Zealand Travel Agent NZ Time: Thu 29 Dec 2005, 11:50AM » EXPERIENCE NEW ZEALAND TRAVEL LTD since 1999 NEW ZEALAND ACCOMMODATION New Zealand Vacation Services Need help to plan or book your: New Zealand Vacation New Zealand Tour New Zealand Accommodation New Zealand Motorhome Or prefer to arrange your own: New Zealand Rental Car New Zealand Ferry Bookings New Zealand Flights New Zealand Travel Insurance New Zealand Information New Zealand Activities New Zealand Restaurants New Zealand Books New Zealand Photo Gallery New Zealand Maps More Information: New Zealand Statistics New Zealand Climate Guide New Zealand Driving Guide Currency and Shopping Telephones and Language Important Dates Company Information About Experience New Zealand Meet the ENZ Team Feedback Forms Customer Comments More Information: FAQs ENZTL Internships Travel Links Experience NZ Travel Ltd travel@experiencenz.com Level 8, AMP Chambers 187 Featherston St Wellington 6001 New Zealand PO Box 23049 Cable Car Lane Wellington Tel. +64 (4) 473 4470* Fax. +64 (4) 473 4471 *Office hours are 9:00a.m. to 5:30p.m. NZ time is currently: 11:50AM (Thursday) Site Search experiencenz.com www How better to plan your New Zealand vacation than with a New Zealand travel agent who can create a personalised itinerary tailored to your needs? Whether it be a Luxury New Zealand vacation or an all out New Zealand adventure, we can create the perfect holiday for you. Alternatively, you may like to travel as part of a guided New Zealand tour , or if you are seeking the independence that a New Zealand motorhome or New Zealand rental car provides, we can find the best match for you. Three GREAT ways to experience one GREAT country. Which travel style suits you best? 1. A Personalised New Zealand Itinerary We're matchmakers. We will work with you to put together a personalised itinerary that meets your individual travel needs. From luxurious seclusion to all out adventure, we have the first-hand knowledge to recommend the best of what New Zealand has to offer. » Contact Us -- 2. A Guided New Zealand Tour We recognise that some people prefer to travel in a group, or to be personally guided. The New Zealand tours and personal guides we recommend each strive to offer exciting and unique experiences not always available to the casual visitor. We also organise personalised group tours and special interest tours for groups of ten or more. Important Note: December Specials — discounts available now 3. A New Zealand Motorhome or Campervan A motorhome or campervan holiday provides you with the opportunity to freely explore the wonders of New Zealand with your transport and accomodation all-in-one. We recommend three quality New Zealand Campervan companies : Britz , Pacific Horizon , Maui and Kea . WHAT OUR CUSTOMERS SAY ABOUT THEIR NEW ZEALAND VACATION Helen,You are absolutely marvelous, and I will send all our friends to you in the future. I can't thank you enough for all the work you have done for us. You are obviously swamped, ... more Liz Schilling, USA, December 2004 Denise, Well, we have finally settled back here in the UK. Its time to put pen to paper and try to sum up our experience. We are absolutely sure that had we tried to organise a ... more Jon and Yvonne Ham, UK, September 2005 Denise was exceptional in the planning and execution of our trip to the South Island of New Zealand. Her recommendations were intelligent and well thought out to reflect our objectives ... more Ron and Susan, USA, November 2005 » Customer comments WHAT OUR CUSTOMERS COME TO NEW ZEALAND TO SEE » New Zealand photo gallery Planning to travel to New Zealand? Please make use of our unique New Zealand Accommodation Guide . This is not an advertising directory but is instead a current list of the properties that consistently exceed the expectations of our clients . Feature property Name: Okareka Lake House Region: Rotorua Tariff: NZ$2,227.00 per night Search by region for recommended accommodation Northland — Bay of Islands Auckland — Waiheke Island Coromandel Rotorua Waikato — Waitomo Caves Taupo Gisborne Hawkes Bay — Napier Wairarapa — Martinborough — Greytown Wellington Nelson — Abel Tasman — Golden Bay Marlborough — Picton — Blenheim — Kaikoura West Coast — Fox and Franz Josef Glaciers — Hokitika Canterbury — Akaroa — Hanmer Springs Christchurch Mt Cook — Lake Tekapo Queenstown Wanaka Fiordland — Milford Sounds — Te Anau Dunedin Southland — Invercargill Travel Affiliations Great journeys are created from great experiences - our mission is to provide you with a complete itinerary of wonderful experiences within our beautiful country - Aotearoa New Zealand TourWriter | New Zealand Luxury Accommodation | New Zealand Accommodation | New Zealand Travel Insurance North Island | Auckland Accommodation | Coromandel Accommodation | Rotorua Accommodation | Wellington Accommodation | Northland Accommodation | Bay of Plenty Accommodation | Waikato Accommodation | Gisborne Accommodation | Ruapehu Accommodation | Taupo Accommodation | Hawkes Bay Accommodation | Horowhenua Accommodation | Wairarapa Accommodation South Island | Fiordland Accommodation | West Coast Accommodation | Canterbury Accommodation | Christchurch Accommodation | Nelson Accommodation | Marlborough Accommodation | Wanaka Accommodation | Mt Cook Accommodation | Queenstown Accommodation | Central Otago Accommodation | Southland Accommodation | Dunedin Accommodation ©1999-2005 Experience New Zealand Travel Ltd Scenic photographs © Focus New Zealand Photo Library Designed by Kudos web design There is a Javascript error. » More information

Europe Travel

Auto Europe Travel Deals http://www.autoeurope.com/index.cfm?c=1700 Auto Europe offers great deals on car rental at over 4000 locations worldwide and on discount airfare to Europe. We also specialize in chauffeur drives, transfers, camper rentals and luxury car rentals. Added some test copy here rss@autoeurope.com Auto Europe International Car Rental http://www.autoeurope.com/index.cfm?c=1700 http://www.autoeurope.com/images/autoeurope-rss-logo.gif 31 144 Tue, 29 Nov 2005 20:55:36 GMT FREE Cell Phone Rental with any Online Booking! Call home from Europe, including France, Italy, Germany, Spain, Britain, Ireland and more! http://www.autoeurope.com/showspecial.cfm?specid=13&c=1700 FREE Cell Phone Rental with any Online Booking! Call home from Europe, including France, Italy, Germany, Spain, Britain, IrelandIf you book any car rental, airline ticket, or rail pass online with us by November 23, 2005, you will receive a free cell phone rental for the duration of your booking. 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