Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Japan Travel

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Ring Home # Make 100s of thousands of new friends today, FREE! Japan Zone Features: Chat Room | Quizzes | Games | E-cards Street Fashion Our latest poll: "What's the best way to spend New Year in Japan?" Thursday, 29th December 2005 Today's Japan News | Japan Weather | Japan Stocks | Currency Converter | The latest posts on our Japan Forum Join Japan Zone Friends in December - Win a DVD! - Join Now Everyone who joins Japan Zone Friends between now and December 31st will be entered to win a DVD! It's FREE to join, so why not? Welcome to the bizarre world of an American mannequin family who have recently moved toJapan, and cause quite an uproar. Fashionably hip and gut-splitting funny, this feature was first shown on the Japanese late-night show Vermillion Pleasure Night and now has a cult following. Available from ADV Films (the largest producer/distributor for Japanese anime) from December 20 on DVD. Official website Watch a classic clip, "Lady Tutor": High quality | Low quality (Quick Time) The Latest -- Japan Zone is the only site that brings you regular news and gossip in English from the Japanese entertainment world. Noriko's Fashion Choice Talento Kato Noriko (32) is to get married on New Year's Day, according to her agency yesterday. The lucky man is Wakatsuki Yoshio (43), a creative director in the fashion world. The fax announcement of the engagement caught the media by surprise as the two have only been going out since the spring, though they've been living together for the last couple of months. They have known each other for several years, and met when Kato took a break from showbusiness to study in Paris in 2000. Wakatsuki was working on the Paris Collection at the time. • Rock band Mr. Children finished up their first nationwide "dome tour" with a show last night at Tokyo Dome. They played to 45,000 fans, bringing the tour total to about 390,000. Vocalist Sakurai Kazutoshi (35), who battled with serious illness in 2003 that saw the band take a 6-month hiatus, said 2005 was the best year ever. • Kabuki actor Onoe Matsusuke died of cancer at a Tokyo hospital on Monday. He was 59. • A survey has shown that people are pretty evenly divided about whether national broadcaster NHK should take legal action against those who refuse to pay their license fee. The number of those refusing to pay has increased to over a million following a series of scandals involving NHK employees. December 28, 2005 Recent Headlines • Noriko's Fashion Choice (December 28) • All Eyes on Women Skaters (December 27) • Ryoko Polishing Her Bridal Skills (December 26) • Boyz of Summer? (December 24) More news available on our News page . (powered by Movable Type 3.15 ) Syndicate this site Content Picks Planning a trip to Japan? ROYALTY : With the marriage of Princess Sayako, the Imperial Family lost one of its members. Will one of her nieces ever ascend to the imperial throne? CULTURE : Aromatherapy may be all the rage these days, but kodo , the art of incense, has been around for centuries and is one of the three major Japanese traditional arts. ROMANCE : Are you looking for a partner in Japan ? We have some useful background info and a list of resources to help you on your way. TOURS : Try our selection of half-day and one-day tours in Japan's most popular destinations SIGHTSEEING GUIDES : Browse our extensive sightseeing guide to the whole country, with information on all the major sights. Tokyo Kyoto Hokkaido Kyushu Mt. Fuji Osaka/Kobe Okinawa More... ELECTRONIC DICTIONARIES A must-have item for any student of Japanese or trip to Japan is a pocket dictionary.In our JapanStore, we have chosen some of the best ones around. From the reasonablypriced to the multi-featured, you're sure to find one that suits your study, businessor travel needs. Find out more... 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Vacation Rental Properties To

Vacation Condo Rentals - Vacation Rental Property www.CondoRentHelp.com Important Disclaimer Policy - read beforecontinuing Vacation Rental Properties To see our current rentals, continue down this page: Renters Owners/Advertisers To see what rentals (condo, house, villa, etc.)are listed, continue to scroll down this page then select a state from the following list or click here If you are a property owner with an existing listing, click here If you own a vacation property (condo, house, villa, etc.) and want to advertise with us, click here If you want to know why you should advertise with us, click here If you want to see if you qualify for our FREE introductory listing, click here To contact us, click here To see a list of frequently asked questions (FAQ), Click here To locate a listing by property number, enter the # and press the 'submit' button, Use the map to pick a state to see the vacation condo or other rental properties available Most Popular Rental States California Colorado Florida Hawaii North Carolina South Carolina Virginia Most Popular Rental States California Colorado Florida Hawaii North Carolina South Carolina Virginia Top rental cities Destin, Florida Disney Area, Florida Indian Rocks Beach, Florida Marco Island, Florida New Smyrna Beach, Florida Panama City Beach, Florida Sanibel Island, Florida Hilton Head Island, South Carolina Myrtle Beach, South Carolina Virginia Beach, Virginia CondoRentHelp.com handles condo, house, townhouse, and villa vacation rentals but specializes in condo rental properties.

Europe Travel

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Cruise Vacations Panama Canal

Hawaii Cruises,Hawaiian Islands,South Pacific Cruises,Hawaii CruisingVacations. Welcome to Cruiseweb.com Save Time! Save Money! Call 1-800-377-9383 Book Online ! Search Online ! . Receive E- mail specials! Home Free Quote Discount Cruises Book Online Search Online Cruise Lines Cruise Destinations About Cruise Web Group Cruises Business Meetings Incentive Awards Privacy Policy Questions? Call us: 1-800-377-9383 Cruise Lines: Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Line Crystal Lines Holland America Line Norwegian Cruise Line Orient Lines Princess Cruises Radisson Seven Seas Royal Caribbean Seabourn Cruise Line Silversea Cruises Windstar Cruises Cruise Destinations: Africa Cruises Alaska Cruises Alaska Cruisetours Antarctica Cruises Asia/Orient Cruises Australia/New Zealand Bahamas Cruises Bermuda Cruises Caribbean Cruises Canada/New England Europe Cruisetours Greek Isles Cruises Hawaii/South Pacific Mediterranean Cruises Mexico Cruises Cruises from New York Northern Europe/Baltic Orlando Cruise Vacations Panama Canal Cruises South America Cruises Orlando and Cruise Vacation Packages Seven night Orlando Theme Park/Disney packages include a three or four or fivenight cruise,accompaniedby a four or three or two night (pre- or post-cruise) Orlando/Disney resortstay with theme parktickets. Discover some of central Florida's many attractions, such as Sea World of Florida, Kennedy Space Center, Cypress Gardens and Busch Gardens with its many amusement rides and fascinating animal exhibits. Preview an Orlando and Cruise Vacation Packages with one of ourpreferred cruiseline: Carnival Cruise Lines Pricing &Information? Ourcruise specialists will save you Time and Money! Guaranteed Lowest Price! * - The CruiseWeb guarantees its quoted price will match or beat the cruiseline's lowestavailable price available directly to the public at the time ofbooking. [* complete details ] Privacy guaranteed: we do not sell or give your information to third parties. Complete the brief form below and a cruise specialist will contact you: First Name * : * Required Fields Last Name * : Email * : Daytime Phone * : Evening Phone * : Optional Fields: Destinations: No Preference Africa/India Alaska Alaska Cruisetours Antarctica Asia/Orient Australia/New Zealand Bahamas Bermuda Canada/New England Caribbean Europe Europe Cruisetours French Polynesia/Tahiti Hawaii/South Pacific Mexico/Mexican Riviera Orient & Asia Panama Canal South America Cruise duration: No Preference 1-7 Night 8-14 Night 15 Night or longer Stateroom Type: No Preference Grand Suite w/ Balcony Suite w/ Balcony Mini Suite w/ Balcony Oceanview Double w/ Balcony Oceanview Stateroom Interior Stateroom Departure Date: Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2004 2005 2006 Comments: Yes, I want to receive free "CruiseDeals!" emailspecial offers fromThe Cruise Web. The Cruise Web (sm) is an Official Travel Agency for the Cruise Industry. Cruise Help: 1-800-377-9383 : Mon-Fri 8am-9pm, Sat9am-5pm, Sun 10am-5pm (EST) E-mail / Fax: 1-240-487-0154 / Phone: 1-240-487-0155 Address: 8100 Corporate Drive; Suite 300; Landover, MD 20785-2256 |  CRUISEWEB.COM |  Special Offers | Book Online 24/7 | Search Online 24/7 | Free Quote: Lowest PriceGuaranteed!* |  © 1995 The Cruise Web, Incorporated