Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Germany Travel

Germany Travel Pictures | Germany Travel Photos Germany Travel resources, links and information for Germany. Click on the thumbnails to read stories and see travel pictures. Book your hotel Book a hotel in Germany Book a hostel Book Youth hostels in Germany Fly your way! Book your flight to Germany online - saving 40% or more! Other countries: Andorra Austria Bulgaria Czech Republic Denmark Estonia Finland France Greece Hungary Italy Liechtenstein Lithuania Malta Monaco Norway Poland Portugal Romania Russia Spain Sweden Switzerland The Netherlands Turkey United Kingdom Vatican City Germany occupies an important place in the heart of Europe - it shares borders with more countries than anywhere else in the continent. Its turbulent past is still present. Stories and pictures: East Side Gallery Berlin Landshut Reichstag Brandenburger Tor Potsdamer Platz Alexanderplatz Useful travel links: Book your hotel in Germany Weather Lonely Planet German Railways 360° city Panoramas Travelogues for Germany Currency exchange Many more links on Germany ! Suggest a site Go directly to: Africa Asia Europe North America Oceania South America Join our mailinglist: If you want to be updated about developments at Around the World in 80 Clicks, subscribe! Your E-mail address: Travel Forum Join others in discussions on Europe Also on this site: read and sign the guestbook send us your suggestions ! send this site to a friend read about the background of this site publications on this site meet new friends for travel, dating or just fun! Around the World in 80 Clicks All rights reserved - www.traveladventures.org - 1999-2005 Share your comments

Family Vacation Ideas Winter

Holiday Season: Family Vacation Ideas  You are here: About > Travel > Travel with Kids Travel Travel with Kids Essentials Family Vacation Ideas Winter and Spring Break All-Inclusive Resorts Ten Latest Family Travel Deals Family Resorts: top places; photos Articles & Resources Family Travel: What's Hot Top Vacation Spots VT, ME, NH, CT, MA, NY, PA Mexico Family Vacations Caribbean Vacations More Beach Vacations Florida Family Vacations Resorts with Water Park More Family Resorts Fun Places for Kids Disney Vacations Family Cruises Babies;Teens;Single Parents Lots More Destinations Family Travel TIPS, GAMES Buyer's Guide TAKE ALONG: Christmas books Christmas flicks Activity Kits more CHRISTMAS GIFT IDEAS Forums Help FREE Newsletter Sign Up Now for the Travel with Kids newsletter! See Online Courses   Search Travel with Kids Holiday Season: Family Vacation Ideas Travel with Kids Blog « New at The Atlantis | Main | Holiday Packages » From Teresa Plowright , Your Guide to Travel with Kids . FREE Newsletter. Sign Up Now! November 19, 2005 Holiday Season: Family Vacation Ideas Nickelodeon Family Suites by Holiday Inn in Orlando has an amazing amount of fun on-site: two waterparks; Sponge-Bob and other Nick characters; pool games and nightly entertainment designed by Nickelodeon. Not surprisingly, extra fun is planned for the Holiday Season. Click to read details about seasonal parades, parties, shows, and sliming. (You can also click to learn more about Nick Hotel .) lots more Holiday Season ideas continued below... Nickelodeon Family Suites by Holiday Inn: Holiday Season --This information has been provided by Nickelodeon Family Suites by Holiday Inn -- It's the first Holiday Season for NickHotel-- but the property has already won an award as Best Holiday Inn in North America" and visitors can expect major fun over the holidays. The season continues through Jan. 8, celebrating Christmas, Hanukkah and Kwanzaa with holiday entertainment. SpongeBobs Christmas Wish : SpongeBob SquarePants discovers the magic in an interactive musical, in which guests dive down to Bikini Bottom to uncover the origins of the very first undersea Christmas. Lots of jokes and sing-alongs. Holiday theming : all the usual fun shows get a holiday flavor, especially the live shows in the Studio Nick (theater. Santa Claus joins SpongeBob throughout December, meeting kids each weekday evening. special viewings of A Rugrats Chanukah . Holiday Menus : Christmas Eve, Christmas Day, New Years Eve and New Years Day. New Year's Eve: The Official Last Sliming of 2005 : two lucky guests get the last slime of the year, followed of course by The Official First Sliming of 2006 . Also on New Year's Eve: dive-in movies from 7:00pm to midnight; DJ at the Lagoon Pool from 8:00pm; for younger guests, Cosmo and Wanda countdown to the New Year in Fairyland. Click to see more about Holiday Events at Nickhotel, and also seasonal deals . Rates for the Season best deals are available for advance bookings for weekday stays: $125/night, forselect dates in Nov. and Dec. 2005, Jan and Feb. 2006 non-advance purchase rates start at $184 midweek Friday and Saturday rates begin at $249 and $199 for November and December with some blackout dates book early to get the best rates Find out more -- and see photos -- about " Nick Hotel ". Email to a Friend Display Latest Headlines | | | Read Archives powered by Movable Type Advertisement Most Popular Charades -How To Play Charades Family Vacation Spots The Atlantis Resort Great Places to See Santa Disney Christmas Magic Kingdom What's Hot Grand Floridian Chinese New Year - 2006 Poconos Great Wolf Lodge photo Dog Friendly Hotels, inns, lodges -- find dog-friendly vacat... Kwanzaa Related Topics Florida for Visitors New England for Visitors Theme Parks Hotels / Resorts / Inns Parenting of K-6 Children        Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Grand Floridian Chinese New Year - 2006 Poconos Great Wolf Lodge photo Dog Friendly Hotels, inns, lodges -- find dog-friendly vacat... Kwanzaa Headlines Bunch of family travel deals Latest deals added include a January Travel Special at the... First Nights! "First Night" events celebrate New Year's with family-friendly festivities-- and... Top Family Travel Trends in 2005 It's that time of year... to pause the mad dash... Bookmark the NORAD Tracks Santa site! It's not a family trip, but it's certainly a trip...

Orlando Vacation Home -

Florida, Orlando Vacation Rentals-1st Choice Vacation Rentals the #1 Online Vacation Rentals Website. Worldwide Vacation Rentals, Lodging Vacation Rentals, Homes Vacation Rentals, Cabins Vacation Rentals, Bed and Breakfast's, Hotels, Resorts, Inns, Villa Vacation Rentals, and Vacation Rental Properties United_States/Florida/Orlando Home Search New Rentals List Your Rental About Us NotePad My 1stChoice Customer Login Destinations United States Mexico Caribbean Europe Australia Africa South Pacific New Zealand Asia South America Central America Canada Activities Open NotePad Close NotePad About NotePad Customer Service Press Help - FAQ Web Development News Letters My Destinations My Specials You are Here United States Florida Orlando Orlando Categories > Condos 1-2 Bedrooms Homes 7 Bedrooms and up Condos 3-4 Bedrooms Investment Properties 4 Sale Homes 3 Bedrooms Luxury Homes Homes 4 Bedrooms Private Owners Homes 5 Bedrooms Resorts Inns Hotels and Motels Homes 6 Bedrooms Properties >> Orlando Vacation Home - Platinum Series 5 Star - 4... This Vacation Home was built in 2003. This home is luxurious, west facing, privatly l... Florida Spirit Guest Services : 407-396-4441 or Toll Free: 1-866-357-74 Calendar Max Bdrms: 4 Price/nt: $175 - $250 Some advantages 1st Choice has to Offer You as a Vacation Rental Manager/Owner: Exposure to 20,000 visitors a day Self manageable property page with quality tools and design that is easy to use Top in search engine rankings... Only $11-$25/month for this kind of exposure... "The site has been up for two weeks and already 5 bookings and 237 hits already. Fantastic exposure! Thanks for a great site!!" Peter Regla, Pine Arbor Retreat Yosemite, CA Do you have a vacation rental property you want to list on the internet? You should consider advertising with 1st Choice Vacation Rentals. Add Your Vacation Rental 1st Choice Testimonials 1st Choice Features Advertising Opportunities Featured Property of the Month.. Most Exquisite Vacation Homes in Florida! 1st Choice Voted Best of the Web Pick by Forbes.com. Join our 1st Choice Vacation Rentals Newsletter and get information on what's new with 1st Choice. Sign-Up Now! In the News Seven Great Tips for Making Your Vacation Photos Memorable IN THE NEWS: Wall Street Journal Instant Messages Are Popping Up All Overby Daniel NasawAcknowledging that instant messaging isn't just for gossiping teenagers anymore, companies increasingly are using new IM tools to promote products, boost productivi...... Full Story IN THE NEWS: New York Times RENTING A HOUSE WITH A CLICK OF A MOUSEBy Bob TedeshiRandy McNamara spent last spring in a protracted spin cycle of Internet irritation. Mr. McNamara, a salesman for a printing company in Phoenix, was hunting for a vaca...... Full Story Since 1994 1st Choice Remains a Leader in the Vacation Rental Industry! A pioneer and leader the online vacation rental industry since 1994, 1st Choice Vacation Rentals continues to lead the way in cost effective online advertising, marketing, and value added features for our customers.Reinve...... Full Story Home | About 1st Choice | Customer Service | Pricing Information | Help Press | Testimonials | Privacy Policy | Legal Notices | Site Map | Link Exchange © 1994 - 2005 1stChoice Internet | All Rights Reserved | Powered by 1stChoice Internet

Golf Vacation

san antonio golf courses, san antonio golf vacation packages, texas travel deals San Antonio Golf San Antonio’s Golf Headquarters. Your best golf destination for course listings, vacation and travel packages, golf tournaments, golfing deals, and advance tee times. San Antonio golf course reviews and news. Your Best Golf Destination! Click Here San Antonio Golf Packages with Advance tee times for 2006 Where to Play Golf in San Antonio Course Listings Public Championship Semi-Private Resorts Hot New Courses Private Clubs Military Executive Course Brownsville Specials Winter Texans San Antonio course details are now enhanced by : The Electronic Yardage Book with over 9,000 courses The Best Values For Your Family or Foursome Golf Packages - Where to Stay Guilt Free Golf San Antonio is Fiesta City USA! 2006 Calendar Off The Links Entertainment What's Happening in San Antonio? Lessons, Driving Ranges The Spin from the Catbird Latest News PGA Tour Golf Resort AS OF DECEMBER 8, 2005 Professional Club Fitting by Master Club Builder Doug Quirie Junior Golf San Antonio 2006 Tournaments Send details of your event to Golfhappy The San Antonio Express-News 2005 Golf Guide Texas Golf..... Austin Houston Golf Western GolfGulfCoast DFW E-mail: golfhappy Get Fit to Golf - Golf Swing & Fitness Training Clinic http://www.getfittogolf.com/ National and International Golf News Language Translations Off-sites Event Planning New Stuff Golf Links Fun Stuff San Antonio Weather Golf Instruction Fun Rules of Golf About San Antonio Golf Site updated Dec 27, 2005