France Travel

France Vacation, France Luxury Tours, Hotels, Cruises, France Travel Guide Luxury France Vacation, France Tours, Hotels, Cruises, Travel Romantic France Tours and Honeymoons France Vacations, Travel, Tours and Cruise Consultants France Luxury Vacation :Call 1 800 330 8820 to book your tour or cruise. Open Everyday! France Vacations Bordeaux Vacations Cannes Vacations Dijon Vacations French Riviera Vacations Monaco Vacations Nice Vacations Nyons Vacations Paris Vacations Provence Vacations Rhone Valley Vacations St. Paul/Vence River Cruise Vacations Other Places in Europe Albania Andorra Austria Belarus Belgium Bosnia-Herzegovina Bulgaria Croatia Czech Republic Denmark England Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Macedonia Monaco Netherlands Norway Poland Portugal Romania Russia Slovakia Slovenia Spain Sweden Switzerland Turkey Ukraine United Kingdom Wales Mediterranean Guide The Sophisticated Traveler's France Vacations, Tours and Cruises Travel Guide In this section you will find everything you need to research, plan and purchase your France vacation. Our award winning destination guides contain thousands of listings that includes hotels and resorts , the best luxury hotels & resorts , and luxury villas and vacation homes for couples and families . We feature the best activities, restaurants, attractions, romantic getaways and shopping for all of the vacation destinations in France. We feature the very best luxury tours and vacation packages , and exciting Skiing and active vacations . L uxurious barge and river vacations , exotic train vacations . Economical tours . In addition, to help you decide, we have all the cruise lines vacations in Europe , all the itineraries and options, and a staff of Master Cruise Specialists ready to assist you . We also provide cultural travel experiences, personal enrichment travel, exclusive boutique vacation destinations and exotic France vacations, designed specifically for the sophisticated traveler. You will find everything you need for your France vacation except the sunscreen. There are many terrific reasons for a France vacation. Whether a first-time traveler or a confirmed francophile, we invite you to come see France our way, a country known for its rich cultural heritage, historic landmarks and tradition of art de vivre. France is bordered by four seas, each one different, with its own unique resorts and particular ambiance. There are two main choices for a France beach vacation: the West with its never-ending stretches of sandy beaches, and the Mediterranean , bathed warm sunshine, spectacular resorts, luxurious harbors, and extravagant yachts. At the crossroads of the Continent, France offers unique insights into Europe's history, remarkably "illustrated" by mysterious prehistoric caves and Celtic monoliths, sober Roman ruins and medieval fortresses, and elegant Renaissance and Art Deco monuments. Whatever your interest on your France vacation, we can get you there quickly, comfortably and efficiently by high-speed trains--the world's most extensive network-quality roadways and frequent flights to dozens of cities throughout the country. If you missed the New Year's Eve celebrations in Paris-the Eiffel Tower's glorious fireworks display or the festive Ferris Wheels extravaganza on the Champs-Elyses ---no need for regrets. The fun in Paris and France has just begun. The keystone event is the Injoyable Pique-Nique on Bastille Day (July 14). We will save you a seat to what surely will be the world's largest picnic held from north to south on France's national holiday, along the 576-mile long Medienne Verte, a straight line of more than 10,000 indigenous sapling trees. France vacation to Nice , Saint-Tropez, Le Lavandou or Hyeres in the azure Mediterranean are areas of spectacular beauty and enjoyment; take advantage of the warmth and tremendous charm of this popular coastline and its sunny beaches. You can dive into the warm water, hop on a windsurfing board, speed off water-skiing and slip into the Mediterranean spirit. At night the atmosphere of celebration permeates the air with excitement. The food is incredible on a France vacation, even in the cafes, ice cream parlors or restaurants. There's a string of plush resorts stretch along the Catalan coastline - Barcarare Saint-Cyprien, Collioure with its immense charm. The yacht harbors are bristling with sleek vessels made only to pleasure yourself on. France vacation in Paris is one of the top vacation spots in the world, fine French cuisine, tasty French wines, rare art, museums, and the latest fashions and shows. Select exactly the components you want in your France vacation. You choose your hotel, room category -from sea views to suites-, rental car, private transfers and customized sightseeing tours. We do it all! Our Virtuoso Travel and Cruise Consultants will create the France vacation you have always dreamed of. Why Should You Use our Virtuoso France Luxury Vacation, Travel and Cruise Specialists ? We are Virtuoso, "Specialists in the Art of Travel". Described by Conde Nast Traveler as "one of the finest agencies...a reliable indicator of experience, knowledge, and industry clout." We are recommended by the Discovery Travel Channel, the Today Show, Conde Nast Traveler, Forbes Magazine, ESPN TV, Fine Living TV, Neiman Marcus Awards Program and National Geographic. Our Virtuoso France Vacation Specialists offer exclusive insider connections and industry expertise on luxury vacations- along with the guidance and know-how you require to make educated travel choices. We are very innovative, add valuable solutions that consistently exceed our customers expectations, and strive to always provide the ultimate travel experience on you France vacation. Book Your France Vacation Submit planner to our France Specialists Client Testimonials about our services Search Your Vacation, Tour or Cruise France Overview France History France Culture France Geography France Practical Info France Luxury Accommodations France Luxury Hotels & Resorts Paris Luxury Hotels & Resorts France Virtuoso Luxury Hotels France Hotels French Luxury Villas Europe Luxury Hotels European Hotels & Villas France & Europe Luxury Tour Vacations France Luxury Tours Economical France Tours France Active Vacations France Ski Vacations France Barge Vacations Central Eastern & Western England & Ireland Tours Scandinavia & Russia Tour Portugal & Spain Tours Escape to Europe Cruises Italy Luxury Tours Europe Train Vacations Europe River Cruises Eastern Europe Packages Europe Bike Vacations Europe Active Vacations Europe Luxury Cruises Western Europe Cruises European River Cruises Luxury Cruises World Luxury Cruises Our Exclusive Specials Helpful Travel Links Other Helpful Travel Links Instant Passports in 24 hours Travelex Luxury Travel Insurance CSA Luxury Travel Insurance Travel Guard Insurance Travel Safety Expert Current Travel Warnings Travel Agent Career Opportunities Bookmark this page Full Service France Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your France vacation with our full service Virtuoso Travel Consultants. We are recommended, authorized France Vacation Specialists, and can arrange every little detail to make sure you have a wonderful, carefree experience at no extra charge! You may call our Virtuoso France Vacation Specialists, but first, we'd really appreciate it if you complete our "France Vacation Planner" so we have all your requirements beforehand and are prepared to present you with all your options and up-to-the-minute specials. Thank you very much! Call 1-415-446 5252 to book your France vacation . Full Service, France Tour Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your France tour vacation with our full service Virtuoso Tour Specialists. We can arrange every little detail of your France tour vacation, including air, and pre-tour and post-tour arrangements to make sure you have a wonderful, carefree vacation experience at no extra charge! When you complete our "Luxury France Tour Vacation Planner" our Virtuoso--France Specialists will promptly call you, provide you with their direct toll free telephone number, all your options, and up-to-the-minute specials . Call 1-415-446 5252 to book your France tour vacation . Full Service, France Luxury Cruise Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your France luxury cruise vacation with our full service Virtuoso France Luxury Cruise Specialists. We can arrange every little detail of your France cruise vacation, including air, excursions, and pre-cruise and post-cruise arrangements, to make sure you have a wonderful, carefree vacation experience at no extra charge! When you complete our " France luxury Cruise Vacation Planner" our Virtuoso--France Specialists will promptly call you, provide you with their direct toll free telephone number, all your options, and up-to-the-minute specials . Call 1-415-446 5252 to book your France luxury cruise . 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European Vacation (1985) Reviewed

National Lampoon's European Vacation (1985) . Review Archive: # | A-C | D-F | G-I | J-L | M-O | P-R | S-U | V-Z | Viewer Ratings | Main WARNER BROS. MOVIE INFO Director: Amy Heckerling Cast: Chevy Chase , Beverly D'Angelo, Dana Hill, Jason Lively Screenplay: John Hughes, Robert Klane Tagline: For over two thousand years, Europe has survived many great disasters. Now for the real test. Chevy Chase & his family are coming from America! MPAA: Rated PG-13. DVD DETAILS Presentation: Widescreen 1.85:1/16x9 Audio: English Monoraul French Monoraul Subtitles: English, French, Spanish, Portuguese Closed-captioned Runtime: 94 min. Price: $19.98 Release Date: 4/2/2002 Bonus: • Audio Commentary With Actor Chevy Chase • Theatrical Trailer PURCHASE • DVD Search Products: EQUIPMENT Sony 36" WEGA KV-36FS12 Monitor; Sony DA333ES Processor/Receiver; Panasonic CV-50 DVD Player using component outputs; Michael Green Revolution Cinema 6i Speakers (all five); Sony SA-WM40 Subwoofer. RELATED REVIEWS National Lampoon's European Vacation (1985) Reviewed by Colin Jacobson If you look at a short list of Chevy Chases hit films, youll indeed discover its a very short list. Itd include 1980s Caddyshack , 1983s National Lampoons Vacation , and 1985s Fletch . Interestingly, Chase went on to appear in sequels to all three of these. He was the only original castmember of Caddyshack to come back for its flop 1988 sequel, and he also returned for 1989s Fletch Lives . Neither of those franchises made it past a second iteration, though it appears that Kevin Smiths leading a third Fletch flick that wont star Chase. His most enduring chain is definitely Vacation , which has so far offered three sequels. None of these enjoyed the success or fan popularity of the original. First out of the hopper came 1985s National Lampoons European Vacation . European Vacation assumes you saw the original flick, as it provides very little exposition to establish the characters. At the very start of the film, we re-encounter the Griswald family from the first movie: father Clark (Chase), mother Ellen (Beverly DAngelo), and teen children Audrey (Dana Hill) and Rusty (Jason Lively). They appear on a TV game show called Pig in a Poke where they win the grand prize: an all-expenses-paid two-week trek across Europe. And theres your plot! Essentially, European features no real storyline; it just plops the Griswalds in Europe as an excuse to show them encounter various wacky scenarios. They begin in London and then move to Paris, Germany and Rome before they finally come home. The closest thing to a plot relates to Clarks continued obsessiveness; he wants to complete a happily family vacation no matter what the cost. However, European s Clark lacks the same drive and fervor found in the first film. Sure, he expresses his intent to get his own way and move forward despite many setbacks - and persistent disinterest from his family - but these elements felt lackluster and forced. In Vacation , Chase made Clark a man possessed, but this one did little more than pay lip service to that original attitude. That lackadaisical tone spread to the whole movie. For the most part, European seemed to exist just to be a sequel. The first film had some spark and originality, but European felt obvious and forced. Really, Clarks obsession influenced and united the original movie as he worked toward a nervous breakdown as various societal elements ruined his big family trip. In the sequel, Clark essentially becomes little more than the ugly American. Very few of the problems occur due to external forces; Clark causes most of them, as he seems more and more like a bumbling fool. Despite the lack of focus, European had some entertaining moments. The satirical view of British politeness could be mildly funny, and a case of mistaken identity in Germany also generates a few laughs. However, most of the humor really didnt go anywhere. The gags didnt seem overtly bad for the most part, but they just fell flat. Part of the problem related to the acting. As noted, Chase came across with little of the spark or energy he displayed in the first flick, and that left a big hole at the center. DAngelo was adequate but left without much to do, while the kids created substantial concerns. We found neither of the original actors; Anthony Michael Hall played Rusty the first time, while Dana Barron portrayed Audrey. (Apparently the filmmakers wanted to keep the kids the same age for all the Vacation flicks even as Clark and Ellen aged.) Lively appeared too goofy and grating, and I actively disliked Hill. Honestly, I never could stand her, and her presence remained emotive and fussy. With that dumpling face, she looked like a Cabbage Patch Kid come to life, and her acting followed suit, as she seemed broad and whiny. Frankly, European Vacation wasnt an unpleasant experience, but it appeared bland and unmemorable. The movie rambled through its 94 minutes with little spark or excitement, and some weak acting from the main cast didnt help matters. Ive seen many crummier films than European Vacation , but I still thought this one was lackluster and only sporadically entertaining. Casting note: as I watched European , I marveled at how good DAngelo looked for her age. As it happens, I didnt need to marvel; she was only 30 at the time! Surprisingly, Hill was less than a decade younger than DAngelo; only Chase - who was well into his forties in 1985 - actually could have sired the girl. The DVD Grades: Picture B / Audio B / Bonus C National Lampoons European Vacation appears in an aspect ratio of approximately 1.85:1 on this single-sided, single-layered DVD; the image has been enhanced for 16X9 televisions. The picture showed a few signs of age, but overall I thought it looked very good. Sharpness consistently appeared solid. One or two wider shots came across as a little soft, but they werent a major issue. The vast majority of the movie seemed crisp and well defined. Jagged edges and moir effects caused no issues, and I saw no signs of edge enhancement. In regard to print flaws, some mild grain caused to most noticeable problem, as it reared its head to a moderate degree during the first half of the film. Most of the second part seemed pretty clean, however, and other defects appeared fairly insubstantial. The film offered a few nicks and occasional speckles, but these didnt provide any significant concerns. Colors usually looked quite good. They seemed generally clear and accurate, with some vivid and bright tones as display. On a few occasions, they came across as a bit heavy, especially when we saw colored lighting, but as a whole, I thought the hues were solid. Black levels appeared reasonably deep and dense, while shadow detail appeared a bit muddy at times, but for the most part, the low-light sequences remained fairly clean. Overall, European Vacation demonstrated some modest issues, but I felt it offered a pleasing image as a whole. Also fairly good was the monaural soundtrack of European Vacation . Speech occasionally came across as somewhat thin and flat, but the lines lacked any edginess and they showed no problems related to intelligibility. Effects also seemed somewhat tinny, but they retained acceptable fidelity and clarity, and they demonstrated no issues related to distortion. Music sounded quite strong, as the songs and score were bright and rich. They featured surprisingly positive bass response and seemed pretty dynamic considering their age. I heard a little hiss and hum at times, but those concerns werent excessive. Overall, I found the track to seem very nice for its period and the restrictions of the monaural format. European Vacation doesnt provide many extras, but we do find one substantial one. In addition to the films theatrical trailer , we get an audio commentary from actor Chevy Chase. He offers a running, screen-specific track, but dont expect much. For the most part, Chase does little more than offer general comments about how much he liked the cast and he tells us when he thinks somethings funny. We learn a few modestly interesting comments, such as which pieces of wardrobe Chase still owns, and at one point he indicates that he previously thought European was a bad movie but this screening changed his mind. Chases commentary isnt a total loss, but it provides little concrete information and features sporadic remarks with many gaps. At least he actually criticizes the film a few times, as he tells us his opinion of how Rusty was depicted. Ive heard worse commentaries, but this was still a rather dull piece. I felt the same about National Lampoons European Vacation as a film. It had a few decent moments and remained watchable for the most part, but it seemed fairly bland and uninvolving as a whole. The DVD offered moderately flawed but generally solid picture and sound plus a fairly flat audio commentary. Fans of the Vacation series should be happy with this release, but those less forgiving will probably prefer to stick with the original film alone. Viewer Film Ratings: 3.7878 Stars Number of Votes: 33 20 1 3 3 6 View Averages for all rated titles.

Travel Insurance Special annual

Travel insurance, cheap annual travel insurance uk Car Travel Home Life Student Possessions Mortgages Pet Motor Landlords Roadside Bicycle -- Rented Accommodation Home Emergency -- Advice Mortgages Life Insurance Pensions Protection Investing Tax Planning University Commercial Insurance Sport Charities Student Schemes Claims Advice and Information Client Portfolio Retrieve a Car Insurance Quote Retrieve a Home Insurance Quote Branch Locator Contact Telephone Numbers E-Mail a Query Corporate Information Security Current Vacancies -- Current Vacancies Holiday High quality cover. Annual Travel Insurance Special annual cover for frequent travellers with a maximum of 42 days per trip. Skiing Insurance Specialist ski insurance / snow boarding travel insurance. Extreme Activity Cover yourself with our specialist policies. School Group Travel Protect your group with our specialist policy. Long Term Holiday For single trips of up to 2 years. Backpacker Travel Insurance Cover yourself with our specialist policy. Study Abroad For UK students travelling to study overseas. Gap Year Affordable cover for your year out. International Students Studying in the UK Medical cover for international students studying in the UK. Language School Designed to give you peace of mind that, while you are learning English in the UK, you have the cover you need should the worst happen. -- The details you have provided will be used by Endsleigh to send you the information you have requested. We may wish to contact you by post, email or telephone. By providing your contact details when completing an online quotation you are consenting to be contacted about that quotation. We may also wish to use your details to let you know about other products and services offered by this company and other companies in the Endsleigh Group, full details available on request, and carefully selected third parties. By providing your contact details you are consenting to be contacted for such marketing purposes. You can contact us on: 0800 028 3571 or use 'Phone me', we'll call you back Phone me Find your nearest Endsleigh Branch Contact Telephone Numbers We now have more functionality to make dealing with us on-line even easier. Helpful Claims Advice Policy Documents and Information Get A Holiday Insurance Quote Policy Documents and Information Use our online holiday insurance quote engine and see if we can save you money on your holiday insurance. Travel Insurance news and stories. Travel Insurance Industry News Endsleigh Media Centre Search Home Contact Site Map A-Z Privacy Policy Terms & Conditions ecommerce site design

Travel Advice UK Embassies

Foreign & Commonwealth Office Home Most popular sections... Careers with the FCO Country Profiles FCO Strategy Foreign Embassies in the UK Latest News Links Travel Advice UK Embassies Overseas UKVisas i-uk.com The purpose of the FCO is to work for UK interests in a safe, just and prosperous world. We do this with some 16,000 staff, based in the UK and our overseas network of over 200 diplomatic offices. ANNIVERSARY OF INDIAN OCEAN TSUNAMI – MESSAGE FROM JACK STRAW(26/12/05) 'I would like to express the government's, and my own, sympathy to those who have suffered bereavement, injury or trauma due to the terrible events of Boxing Day 2004', said Jack Straw, in a statement issued on the anniversary of the Indian Ocean tsunami. More... 'THE CENTRAL ROLE THAT MUSLIMS PLAY IN THIS COUNTRY' - STRAW, LAUNCH OF HAJJ 2006(20/12/05) 'I believe that there is a shared sense of community in Britain', said Jack Straw, at the launch of the seventh Hajj Delegation. Mr Straw said that the Hajj 'highlights the extent to which we in Britain live in a truly multi-cultural multi-religious society' and is 'a symbol of the central role which Muslims play in the life of this country.' More... Travel Advice: Read the latest updates by country. Photos: See the updated photo library of FCO Ministers. Video: Watch the latest 'Know Before You Go' TV advertisement. BOXING DAY 2004 TSUNAMI ANNIVERSARY Our tsunami section has a large amount of information regarding the Boxing Day 2004 tsunami, including help for bereaved families and assistance for people thinking of visiting the area. The Foreign Secretary made a statement on 26 December, marking the anniversary of the Tsunami . EU BUDGET PLANS IN DETAIL The UK Presidency has published revised proposals on the Financial Perspectives 2007 - 2013, which have been agreed following the European Council meeting on 15-16 December. For more information visit the UK Presidency of the EU 2005 website. UK Trade & Investment - The Government organisation helping international businesses realise their potential. UKvisas - Delivering a modern visa service. Number Ten website. - The website of the Prime Minister, Tony Blair. -- Main switchboard/ General enquiries: 020 7008 1500 Services for Britons Overseas: 020 7008 0210 (office hours only) Travel advice: 0845 850 2829 (BT-4p per min, other networks vary) Visa enquiries: 020 7008 8438

Air Travel Consumer Report

Aviation Consumer Protection Home Page Español/Spanish Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information New Horizons Information for the Air Traveler with a Disability Printer-friendly version (in Microsoft Word format) CONTENTS Introduction Planning Your Trip The New Traveling Environment Getting Advance Information About the Aircraft When Advance Notice Can Be Required When Attendants Can Be Required At The Airport Airport Accessibility Moving Through the Airport Passenger Information Security Screening Medical Certificates Communicable Diseases Getting On And Off The Plane The Safety Briefing Handling of Mobility Aids and Assistive Devices Boarding and Deplaning On The Plane Aircraft Accessibility Seat Assignments Service Animals In-Cabin Service Charges for Accommodations Prohibited Personnel Training Compliance Procedures Introduction For years, access to the nation’s air travel system for persons with disabilitieswas an area of substantial dissatisfaction, with both passengers and theairline industry recognizing the need for major improvement.In 1986 Congress passed the Air CarrierAccess Act, requiring the Department of Transportation (DOT) to develop newregulations which ensure that persons with disabilities will be treated withoutdiscrimination in a way consistent with the safe carriage of allpassengers. These regulations werepublished in March 1990 and have been amended several times since then. The DOT regulations, referred to here as the Air Carrier Access rules, represent amajor stride forward in improving air travel for persons withdisabilities.The rules clearly explainthe responsibilities of the traveler, the carriers, the airport operators, andcontractors, who collectively make up the system which moves over one millionpassengers per day. The Air Carrier Access Act was amended effectiveApril 5, 2000, to cover foreign air carriers.The rules that implement the ACAA will be amended to reflect thatchange. TheAir Carrier Access rules are designed to minimize the special problems thattravelers with disabilities face as they negotiate their way through thenation’s complex air travel system from origin to destination. This is achieved: By recognizing that the physical barriersencountered by passengers with disabilities can frequently be overcome byemploying simple changes in layout and technology. By adopting the principle that manydifficulties confronting passengers with hearing or vision impairments will berelieved if they are provided access to the same information that is availableto all other passengers. Through training of all air travel personnelwho come in day-to-day contact with persons with disabilities, to understandtheir needs and how they can be accommodated quickly, safely, and with dignity. Thisguide is designed to offer travelers with disabilities a brief butauthoritative source of information about the Air Carrier Access rules: theaccommodations, facilities, and services that are now required to beavailable. It also describes featuresrequired by other regulations designed to make air travel more accessible. Theguide is structured in much the same sequence as a passenger would plan for atrip: the circumstances he or she must consider prior to traveling, what willbe encountered at the airport, and what to expect in the transitions fromairport to airplane, on the plane, and then airplane to airport. Top of document Planning Your Trip The New Traveling Environment THE AIR CARRIER ACCESS RULES SWEEP aside many restrictionsthat formerly discriminated against passengers with disabilities: A carrier may not refuse transportation to apassenger solely on the basis of a disability. Air carriers may not limit the number ofindividuals with disabilities on a particular flight. All trip information that is made availableto other passengers also must be made available to passengers withdisabilities. Carriers must provide passage to anindividual who has a disability that may affect his or her appearance orinvoluntary behavior, even if this disability may offend, annoy, or be aninconvenience to crew-members or other passengers. There are a few exceptions: The carrier may refuse transportation if theindividual with a disability would endanger the health or safety of otherpassengers, or transporting the person would be a violation of FAA safetyrules. The carrier may refuse transportation ifthere are no lifts, boarding chairs or other devices available which can beadapted to enplane the passenger.Airline personnel are not required to carry a mobility-impaired personon or off the aircraft by hand, i.e. to directly pick up the passenger's bodyin the arms of one or more airline staffers and carry the individual up or downstairs. Lifts or similar devices arecurrently required for nearly all flights on aircraft with 19 or more seats atairports with 10,000 or more annual enplanements. There are special rules about persons withcertain disabilities or communicable diseases.These rules are covered in the chapter entitled “ At the Airport .” The carrier may refuse transportation if itis unable to seat the passenger without violating the FAA Exit Row Seatingrules. See the chapter “ On the Plane .” There are new procedures for resolving disputes: All carriers are now required to have aComplaints Resolution Official (CRO) immediately available (even if by phone)to resolve disagreements which may arise between the carrier and passengerswith disabilities. Travelers who disagree with a carrier’s actionstoward them can pursue the issue with the carrier’s CRO on the spot. A carrier that refuses transportation to anyperson based on a disability must provide a written statement to that personwithin 10 calendar days, stating the basis for the refusal.The statement must include, whereapplicable, the basis for the carrier’s opinion that transporting the personcould be harmful to the safety of the flight. If the passenger is still not satisfied, he or she may pursue DOT enforcement action. Getting Advance Information About the Aircraft Travelerswith disabilities must be provided information upon request concerningfacilities and services available to them.When feasible this information will pertain to the specific aircraftscheduled for a specific flight. Suchinformation includes: Any limitations concerning the ability of theaircraft to accommodate an individual with a disability (the carrier shallprovide this information to any passenger who states that he or she uses awheelchair for boarding, even if the passenger does not explicitly request theinformation); The location of seats (if any) with movableaisle armrests and any seats which the carrier does not make available to anindividual with a disability (e.g., exit rows); Any limitations on the availability ofstorage facilities in the cabin or in the cargo bay for mobility aids or otherequipment commonly used by an individual with a disability; Whether the aircraft has an accessible lavatory. Normally,advance information about the aircraft will be requested by phone.Any carrier that provides telephone servicefor the purpose of making reservations or offering general information mustprovide comparable services for hearing-impaired individuals, utilizingtelecommunications devices for the deaf (TDDs), or text telephones (TTs).The TTs shall be available during the samehours that the general public has access to regular phone service.The response time to answer calls on the TTline shall also be equivalent to the response time available to the generalpublic. Charges for the call, if any, shall be the same as charges made to thegeneral public. When Advance Notice Can Be Required Airlinesmay not require passengers with disabilities to provide advance notice of theirintent to travel or of their disability except as provided below.Nonetheless, letting the airline know inadvance how they can help you will generally result in a smoother trip. Carriersmay require up to 48 hours advance notice and one hour advance check-in from aperson with a disability who wishes to receive any of the following services: Transportation for an electric wheelchair onan aircraft with fewer than 60 seats; Provision by the carrier of hazardousmaterials packaging for the battery of a wheelchair or other assistive device; Accommodations for 10 or more passengers withdisabilities who travel as a group; Provision of an on-board wheelchair on anaircraft that does not have an accessible lavatory for persons who can use aninaccessible lavatory but need an on-board chair to do so. Anairline that uses a “block seating” approach to provide special seating forpassengers with disabilities is free to require 24 hours advance notice forsuch accommodations. See the “Seating”section later in this booklet. Carriersare not required to provide the following services or equipment, but shouldthey choose to provide them, they may require 48 hours advance notice and a onehour advance check-in: Medical oxygen for use on board the aircraft; Carriage of an incubator; Hook-up for a respirator to the aircraft'selectrical supply; Accommodations for a passenger who musttravel on a stretcher. Carriersmay impose reasonable, non­discriminatory charges for these optionalservices. Wherea service is required by the rule, the airline must ensure that it is providedif appropriate notice has been given and the service requested is available onthat particular flight. If a passengerdoes not meet advance notice or check-in requirements, carriers must make areasonable effort to accommodate the requested service, providing this does notdelay the flight. Ifa passenger with a disability provides the required notice but is required tofly on another carrier (for example, if the flight is cancelled), the originalcarrier must, to the maximum extent feasible, provide assistance to the secondcarrier in furnishing the accommodation requested by the individual. Itmust be recognized that even when a passenger has requested information inadvance on the accessibility features of the scheduled aircraft, carriers sometimeshave to substitute a different aircraft at the last minute for safety,mechanical or other reasons. Thesubstitute aircraft may not be as fully accessible—a condition that may prevailuntil the retirement of the last of the aircraft that were in service beforethe implementation of the Air Carrier Access rules. When Attendants Can Be Required Carriersmay require the following individuals to be accompaniedby an attendant: A person traveling on a stretcher or in anincubator (for flights where such service is offered); A person who, because of a mental disability,is unable to comprehend or respond appropriately to safety instructions fromcarrier personnel; A person with a mobility impairment so severethat the individual is unable to assist in his or her own evacuation from theaircraft; A person who has both severe hearing andsevere vision impairments which prevent him or her from receiving and acting onnecessary instructions from carrier personnel when evacuating the aircraftduring an emergency. Thecarrier and the passenger may disagree about the applicability of one of thesecriteria. In such cases, the airlinecan require the passenger to travel with an attendant, contrary to thepassenger’s assurances that he or she can travel alone. However, the carriercannot charge for the transportation of the attendant. Theairline can choose an attendant in a number of ways.It could designate an-off duty employee who happened to betraveling on the same flight to act as the attendant.The carrier or the passenger with a disability could seek avolunteer from among other passengers on the flight to act as the attendant.The carrier could provide a free ticket toan attendant of the passenger's choice for that flight segment.In the end, however, a carrier is notrequired to find or furnish an attendant. Theattendant would not be required to provide personal service to the passengerwith a disability other than to provide assistance in the event of an emergencyevacuation. This is in contrast to thecase of the passenger that usually travels accompanied by a personal attendant,who would provide the passenger whatever service he or she requests. Ifthere is not a seat available on the flight for an attendant, and as a result aperson with a disability holding a confirmed reservation is denied travel onthe flight, the passenger with a disability is eligible for denied boardingcompensation. Forpurposes of determining whether a seat is available for an attendant, theattendant shall be deemed to have checked in at the same time as the personwith the disability. Top of document At The Airport Airport Accessibility UNTIL A FEW YEARS AGO, ONLY THOSE AIRPORT facilitiesdesigned, constructed, or renovated by or for a recipient of federal funds hadto comply with federal accessibility standards.Even at federally-assisted airports, not all facilities andactivities were required to be accessible.Examples are privately-owned ground transportation and concessionsselling goods or services to the public.As a result of the Air Carrier Access rules, and the Americans withDisabilities Act of 1990 (ADA) and implementing regulations, theseprivately-owned facilities must also be made accessible. Ingeneral, airports under construction or being refurbished must comply with theADA Accessibility Guidelines (ADAAG) and other regulations governingaccessibility in accordance with a timetable established in the ADA.The ADAAGs can be found at http://www.access-board.gov/adaag/html/adaag.htm .Note in particular section 10.4,“Airports.” Thus, while there are stillmany changes to be made, the accessibility of most airports is improving.With few exceptions, the following servicesshould be available in all air carrier terminals within the next few years: Accessible parking near the terminal; Signs indicating accessible parking and theeasiest access from those spaces to the terminal; Accessible medical aid facilities andtravelers aid stations; Accessible restrooms; Accessible drinking fountains; Accessible ticketing systems at primary farecollection areas; Amplified telephones and text telephones(TTs) for use by persons with hearing and speech impairments (there must be atleast one TT in each terminal in a clearly marked accessible location); Accessible baggage check-in and retrieval areas; Jet bridges and mobile lounges that areaccessible (at airports that have such facilities); Level entry boarding ramps, lifts or othermeans of assisting an individual with a disability on and off an aircraft; Information systems using visual words,letters or symbols with lighting and color coding, and systems for providinginformation orally; Signs indicating the location of specific facilitiesand services. Moving Through the Airport Tomake travel easier for an individual with a disability, major airports will berequired to make the following services accessible under new rules being putinto effect in the next several years: Shuttle vehicles, owned or operated byairports, transporting people between parking lots and terminal buildings; People movers and moving walkways within andbetween terminals and gates. Allcarrier facilities must currently include one accessible route from an airportentrance to ticket counters, boarding locations and baggage handlingareas. These routes must minimize anyextra distance that wheelchair users must travel compared to other passengersto reach these facilities. Outbound andinbound baggage facilities must provide efficient baggage handling forindividuals with a disability, and these facilities must be designed andoperated so as to be accessible. Theremust be appropriate signs to indicate the location of accessible services. Carrierscannot restrict the movements of persons with disabilities in terminals orrequire them to remain in a holding area or other location while awaitingtransportation and other assistance. Curbside baggage check-in (available only fordomestic flights) may be helpful to passengers with a disability. Passenger Information Carriers must ensure that individuals withdisabilities, including those with vision and hearing impairments, have timelyaccess to the same information provided to other passengers,including (but notlimited to) information on: ticketing; scheduled departure times and gates; change of gate assignments; status of flight delays; schedule changes; flight check-in; checking and claiming of luggage. This information must bemade available upon request. A crewmember is not required to interrupt his or her immediate safety duties tosupply such information. A copy of the Air Carrier Access rules must be madeavailable by carriers for inspection upon request at each airport. As previously noted, any carrier that providestelephone service for the purpose of making reservations or offering generalinformation shall also provide TT service.This service for people with speech and hearing impairments must beavailable during the same hours that the general public has access to regularphone service, with equivalent response times and charges. Security Screening An individual with a disability must undergo thesame security screening as any other member of the traveling public. If an individual with a disability is able to passthrough the security system without activating it, the person shall not besubject to special screening procedures.Security personnel are free to examine an assistive device that theybelieve is capable of concealing a weapon or other prohibited item.If an individual with a disability is notable to pass through the system without activating it, the person will besubject to further screening in the same manner as any other passengeractivating the system. Security screening personnel at some airports mayemploy a hand-held device that will allow them to complete the screeningwithout having to physically search the individual.If this method is still unable to clear the individual and aphysical search becomes necessary, then at the passenger’s request, the searchmust be done in private. If the passenger requests a private screening in atimely manner, the carrier must provide it in time for the passenger to boardthe aircraft. Such private screeningswill not be required, however, to a greater extent or for any different reasonthan for other passengers. However,they may take more time. Medical Certificates A medical certificate is a written statement fromthe passenger’s physician saying that the passenger is capable of completingthe flight safely without requiring extraordinary medical care. A disability is not sufficient grounds for a carrierto request a medical certificate.Carriers shall not require passengers to present a medical certificateunless the person: Is on a stretcher or in an incubator (where such service is offered); Needs medical oxygen during flight (where such service is offered); Has a medical condition which causes thecarrier to have reasonable doubt that the individual can complete the flightsafely, without requiring extraordinary medical assistance during the flight;or Has a communicable disease or infection thathas been determined by federal public health authorities to be generallytransmittable during flight. If the medical certificateis necessitated by a communicable disease (see next section), it must say thatthe disease or infection will not be communicable to other persons during thenormal course of flight, or it shall state any conditions or precautions thatwould have to be observed to prevent transmission of the disease or infectionto others. Carriers cannot mandate separate treatment for anindividual with a disability except for reasons of safety or to prevent thespread of a communicable disease or infection. Communicable Diseases As part of their responsibility to their passengers,air carriers try to prevent the spread of infection or a communicable diseaseon board an aircraft. If a person whoseeks passage has an infection or disease that would be transmittable duringthe normal course of a flight, and that has been deemed so by a federal publichealth authority knowledgeable about the disease or infection, then the carriermay: Refuse to provide transportation to the person; Require the person to provide a medical certificatestating that the disease at its current stage would not be transmittable duringthe normal course of flight, or describing measures which would preventtransmission during flight; Impose on the person a condition orrequirement not imposed on other passengers (e.g., wearing a mask). If the individual has acontagious disease but presents a medical certificate describing conditions orprecautions that would prevent the transmission of the disease during theflight, the carrier shall provide transportation unless it is not feasible toact upon the conditions set forth in the certificate to prevent transmission ofthe disease. Top of document Getting On And Off The Plane The Safety Briefing FAA REGULATIONS REQUIRE THAT carrierpersonnel provide a safety briefing toall passengers before takeoff. Thisbriefing is for the passengers’ own safety and is intended for that purposeonly. Carrier personnel may offer an individual briefingto a person whose disability precludeshim or her from receiving the information presented in the generalbriefing. The individual briefing mustbe provided as inconspicuously and discretely as possible.Most carriers choose to offer this briefingbefore other passengers board the flight if the passenger with a disabilitychooses to pre-board the flight. Acarrier can present the special briefing at any time before takeoff that doesnot interfere with other safety duties. Carriers may not ‘quiz’ the individual about thematerial presented in the briefing, except to the same degree they quiz allpassengers about the general briefing.A carrier cannot take any adverse action against the passenger on thebasis that, in the carrier’s opinion, the passenger did not understand thesafety briefing. Safety briefings presented to passengers on videoscreens must have an open caption or an insert for a sign language interpreter,unless this would interfere with the video or would not be large enough to beseen. This requirement takes effect asold videos are replaced in the normal course of business. Handling of Mobility Aids and Assistive Devices To the extent consistent with various FAA safetyregulations, passengers may bring on board and use ventilators and respirators,powered by non-spillable batteries.Assistive devices brought into the cabin by an individual with adisability shall not count toward a limit on carry-on items. Persons using canes and other assistive devices maystow these items on board the aircraft, consistent with safety regulations.Carriers shall permit passengers to stow wheelchairs or component parts of amobility device under seats, or in overhead compartments. Carriers must permit one folding wheelchair to bestowed in a cabin closet, or other approved priority storage area, if theaircraft has such areas and stowage can be accomplished in accordance with FAAsafety regulations. If the passengerusing it pre-boards, stowage of the wheelchair takes priority over the carry-onitems brought on by other passengers enplaning at the same airport (includingpassengers in another cabin, such as First Class), but not over items ofpassengers who boarded at previous stops. When stowed in the cargo compartment, wheelchairsand other assistive devices must be given priority over cargo and baggage, andmust be among the first items unloaded.Mobility aids shall be returned to the owner as close as possible to thedoor of the aircraft (consistent with DOT hazardous materials regulations) orat the baggage claim area, in accordance with whatever request was made by thepassenger before boarding. If the priority storage accorded to mobility aidsprevents another passenger’s baggage from being carried, the carrier shall makeits best efforts to ensure the other baggage arrives within four hours. On certain aircraft, some assistive devices willhave to be disassembled in order to be transported (e.g., electric wheelchairs,other devices too large to fit in the cabin or in the cargo hold in onepiece). When assistive devices aredisassembled, carriers are obligated to return them to passengers in thecondition that the carrier received them (e.g., assembled). Carriersmust transport battery-powered wheelchairs, except where cargo compartment sizeor aircraft airworthiness considerations do not permit doing so.Electric wheelchairs must be treated inaccordance with both DOT regulations for handling hazardous materials, and DOTAir Carrier Access regulations, which differentiate between spillable andnon-spillable batteries: Spillable Batteries. If the chair is poweredby a spillable battery, the battery must be removed unless the wheelchair canbe loaded, stored, secured, and unloaded always in an upright position.When it is possible to load, store, secure,and unload with the wheelchair always in an upright position and the battery issecurely attached to the wheelchair, the carrier may not remove the batteryfrom the chair. Nonspillable Batteries . It is never necessaryunder the DOT hazardous materials regulations to remove a battery that ismarked as nonspillable from a wheelchair before stowing it.DOT issued rules that require newnon-spillable batteries to be marked as such effective September 1995. The carrier may remove a battery that is not marked as nonspillable from themobility aid if it cannot be loaded, stored, secured and unloaded always in anupright position. An across-the-boardassumption that all batteries are spillable is not consistent with the AirCarrier Access rules. A nonspillable battery may be removed where it appears to be damaged and leakageof battery fluid is possible. Other provisions concerning electric wheelchairs: The battery of a wheelchair may not be drained. When DOT hazardous materials regulationsrequire detaching the battery from the wheelchair, the carrier shall uponrequest provide packaging for the battery that will meet safety requirements. Carriers may not charge for packagingwheelchair batteries. Carriers may require passengers with electricwheelchairs to check in one hour before flight time. If a passenger checks in less than one hourbefore flight time, the carrier shall make a reasonable effort to carry his orher wheelchair unless this would delay the flight. Carriers must allow passengers to providewritten instructions concerning the disassembly and assembly of theirwheelchairs. Carriers may not require apassenger with a disability to sign a waiver of liability for damage or loss ofwheelchairs or other assistive devices.The carrier may make note of any pre-existing defect to the device. On domestic trips, airlines are permitted to limittheir liability for loss, damage or delay to checked baggage to $2,500 perpassenger. This limit does not apply towheelchairs or other assistive devices, however. When an assistive device is lost or destroyed on a domestic trip,the criterion for calculating the compensation is the original purchase priceof the device. This expanded liability for assistive devices doesnot extend to international trips, where the Warsaw Convention applies.For most international trips (including thedomestic portions of an international trip) the current liability isapproximately $9.07 per pound for checked baggage and $400 per passenger forunchecked baggage, including assistive devices. [1] Boarding and Deplaning Properly trained service personnel who areknowledgeable on how to assist individuals with a disability in boarding andexiting must be available if needed.Equipment used for assisting passengers must be kept in good workingcondition. Boarding and exiting most medium and large-size jet aircraft is almost always by way of level boarding ramps or mobile lounges, which must be accessible. If ramps or mobile lounges are not used, then on most flights using aircraft with 19 or more seats a lifting device (other than a device used for freight) must be provided to assist persons with limited mobility safely on and off the aircraft. On flights on smaller aircraft, passengers with mobility impairments are generally carried up and down the aircraft’s boarding stairs using a "boarding chair." Airlines are not permitted to hand-carry passengers on and off aircraft, i.e., to directly pick a passenger’s body in the arms of airline personnel. In order to provide some personal assistance andextra time, the air carrier may offer a passenger with a disability, or anypassenger that may be in need of assistance, the opportunity to pre-board theaircraft. The passenger has the optionto accept or decline the offer. On connecting flights, the delivering carrier isresponsible for providing assistance to the individual with a disability inreaching his or her connecting flight. Carriers cannot leave a pas­senger unattended formore than 30 minutes in a ground wheelchair, boarding chair, or other device inwhich the passenger is not independently mobile. Top of document On The Plane Aircraft Accessibility PRIOR TO THE ENACTMENT OF THE AIR CarrierAccess Act of 1986, accessibility requirements for aircraft were verylimited. The rules implementing thatlaw require that new aircraft delivered after April 1992 have the followingaccessibility features: For aircraft with 30 or more passenger seats: At least one half of the armrests on aisle seats shall be movable to facilitate transferring passengers from on‑board wheelchairs to the aisle seat; Carriers shall establish procedures to ensure that individuals with disabilities can readily obtain seating in rows with movable aisle armrests; An aisle seat is not required to have a movable armrest if not feasible or if a person with a disability would be precluded from sitting there by FAA safety rules (e.g., an exit row). For aircraft with 100 or more seats: Priority space in the cabin shall be provided for stowage of at least one passenger’s folding wheelchair. (This rule also applies to aircraft of smaller size, if there is a closet large enough to accommodate a folding wheelchair.) For aircraft with more than one aisle: At least one accessible lavatory (with door locks, call buttons, grab bars, and lever faucets) shall be available which will have sufficient room to allow a passenger using an on-board wheelchair to enter, maneuver, and use the facilities with the same degree of privacy as other passengers. Aircraft with more than 60 seats must have anoperable on-board wheelchair if There is an accessible lavatory, or A passenger provides advance notice that he or she can use an inaccessible lavatory but needs an on-board chair to reach it, even if the aircraft predated the rule and has not been refurbished (see below). An aircraft delivered beforeApril 1992 does not have to be made accessible until its interior isrefurbished. At that time the relevantaccessibility features shall be added. Airplanes in the commercial fleet have their seatsreplaced under different schedules depending on the carrier.At the time when all seats are beingreplaced on an aircraft with 30 or more passenger seats,half of the aisle seatsmust be equipped with movable aisle armrests.This shall be done on smaller aircraft to the extent it is not inconsistentwith structural, weight, balance, operational or interior configurationlimitations. Similarly, all aircraft undergoing replacement ofcabin interior elements or lavatories must meet the accessibility requirementsfor the affected features, including cabin storage space for a folding wheelchair,and an on-board wheelchair if there is an accessible lavatory (unlessprohibited by structural, weight, balance, or configuration limitations). Seat Assignments An individual with a disability cannot be requiredto sit in a particular seat or be excluded from any seat, exceptas provided by FAA safety rules, such as theFAA Exit Row Seating rule. For safetyreasons, that rule limits seating in exit rows to those persons with the mostpotential to be able to operate the emergency exit and help in an aircraftevacuation. The carrier cannot denytransport, but may deny specific seats to travelers who are less than age 15 orlack the capacity to act without an adult, or who lack suf­­ficient mobility,strength, dexterity, vision, hearing, speech, reading or comprehensionabilities to perform emergency evacuation functions.The carrier may also deny specific seats to persons with acondition or responsibilities, such as caring for small children, that mightprevent the person from performing emergency evacuation functions, or causeharm to themselves in doing so. A traveler with a disability may also be denied certain seats if: The passenger’s involuntary behavior is suchthat it could compromise safety of the flight and the safety problem can bemitigated to an acceptable degree by assigning the passenger a specific seatrather than refusing service; The seat desired cannot accommodate guide dogs or service animals. In each instance, carriers are obligated to offer alternative seat locations. Service Animals Carriers must permit dog guides or other serviceanimals with appropriate identification to accompany an individual with adisability on a flight. Identificationmay include cards or other documentation, presence of a harness or markings ona harness, tags, or the credible verbal assurance of the passenger using theanimal. If carriers provide special information topassengers concerning the transportation of animals outside the continentalUnited States, they must provide such information to all passengers withanimals on such flights, not simply to passengers with disabilities who aretraveling with service animals. Carriers must permit a service animal to accompany atraveler with a disability to any seat in which the person sits, unless theanimal obstructs an aisle or other area that must remain clear in order tofacilitate an emergency evacuation, in which case the passenger will beassigned another seat. In-Cabin Service Air carrier personnel shall assist a passenger with a disability to: Move to and from seats as a part of theboarding and exiting process; Open packages and identify food (assistancewith actual eating is not required); Use an on-board wheelchair when available toenable the passenger to move to and from the lavatory; Move to and from the lavatory, in the case ofa semi-ambulatory person (as long as this does not require lifting or carryingby the airline employee); Load and retrieve carry-on items, includingmobility aids and other assistive devices stowed on board the aircraft. Carrier personnel are notrequired to provide assistance inside the lavatory or at the passenger’s seatwith elimination functions. The carrierpersonnel are also not required to perform medical services for an individualwith a disability. Charges for Accommodations Prohibited Carriers cannot impose charges for providingfacilities, equipment, or services to an individual with a disability that arerequired by DOT's Air Carrier Access regulations.They may charge for optional services, however, such as oxygenand accommodation of stretchers. Personnel Training Carriers must provide training on passengers withdisabilities for all personnel who deal with the traveling public.This training shall be appropriate to theduties of each employee and will be designed to help the employee understandthe special needs of these travelers, and how they can be accommodated quickly,safely, and with dignity. The trainingmust familiarize employees with: The Department of Transportation’s rules onthe provision of air service to an individual with a disability; The carrier’s procedures for providingtransportation to persons with disabilities, including the proper and safeoperation of any equipment used to accommodate such persons; How to respond appropriately to persons withdifferent dis­abilities, including persons with mobility, sensory, mental, andemotional disabilities. Top of document Compliance Procedures EACH CARRIER MUST HAVE AT LEAST oneComplaints Resolution Official (CRO) available at each airport during times ofscheduled carrier operations. The CROcan be made available by telephone. Any passenger having a complaint of allegedviolations of the Air Carrier Access rules is entitled to communicate with aCRO, who has authority to resolve complaints on behalf of the carrier. If a CRO receives a complaint before the action ofcarrier personnel has resulted in violation of the Air Carrier Access rules,the CRO must take or direct other carrier personnel to take action to ensurecompliance with the rule. The CRO,however, does not have authority to countermand a safety-based decision made bythe pilot-in-command of an aircraft. If the CRO agrees with the passenger that aviolation of the rule occurred, he must provide the passenger a writtenstatement summarizing the facts and what steps if any, the carrier proposes totake in response to the violation. If the CRO determines that no violation hasoccurred, he must provide the passenger a written statement summarizing thefacts and reasons for the decision or conclusion. The written statement must inform the interestedparty of his or her right to pursue DOT enforcement action if the passenger isstill not satisfied with the response.If possible, the written statement by the CRO must be given to thepassenger at the airport; otherwise, it shall be sent to the passenger within10 days of the incident. Carriers shall establish a procedure for resolvingwritten complaints alleging violations of any Air Carrier Access ruleprovision. If a passenger chooses tofile a written complaint, the complaint should note whether the passengercontacted the CRO at the time of the alleged violation, including the CRO’sname and the date of contact, if available.It should include any written response received from the CRO.A carrier shall not be required to respondto a complaint postmarked more than 45 days after the date of an allegedviolation. A carrier must respond to a written complaint within30 days after receiving it. Theresponse must state the airline’s position on the alleged violation, and mayalso state whether and why no violation occurred, or what the airline plans todo about the problem. The carrier mustalso inform the passenger of his or her right to pursue DOT enforcement action. Any person believing that a carrier has violated anyprovision of the rule may contact the following office for assistance: Department of Transportation Aviation Consumer Protection Division, C-75 400 Seventh Street, S.W. Washington, D.C. 20590 E-mail: airconsumer@ost.dot.gov [1] As with any passengerbaggage, this limit may be increased through Excess Valuation coveragepurchased through the individual airline.The passenger should also check his or her homeowners or rentersinsurance to determine whether it provides additional coverage. Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information Additional information may be obtained by contacting airconsumer@ost.dot.gov . Office of Aviation Enforcement and Proceedings 400 Seventh Street, SW, Room 4107 Washington, DC 20590 http://airconsumer.ost.dot.gov