Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

France Travel

France Vacations & Tourism, France Hotels, France Attractions - Yahoo! Travel Primary Navigation Overview | Hotels | Things to do | Restaurants | Map | Flights | Cars | Deals | FareChase France: Search Travel Travel > Guides > Europe > France Email this page Print France Vacations, Tourism, Hotels View larger map of France Top Cities in France Paris Nice Bordeaux St. Tropez Cannes Aix-en-Provence Lyon Chamonix Marseille Toulouse Strasbourg Lille Annecy Lourdes Montpellier Biarritz See all cities in France View larger image One of the best ways to get to know France is to visit a local market. Strolling among the stalls on Boulevard Richard Lenoir in Paris one morning, we watched as finicky chefs picked through crates of Brittany mussels and truck drivers recharged themselves with tiny cups of strong coffee. A little girl helped her mother arrange bouquets of fresh flowers. A … Read More Popular France Hotels Paris Best Western Hotel L'Horset Opera Westin Paris Hotel Chambiges Elysees Ritz Paris Hotel de Crillon Nice Hotel la Perouse Tulip Inn Nice Brice Hotel Negresco Regence Hotel Hotel West-End Bordeaux Libertel Hotel Claret Hotel Majestic Mercure Chateau Chartrons Best Western Grand Hotel Francais Les Sources de Caudalie St. Tropez Hotel des Lices Byblos Saint Tropez Villa Saint-Elme Ermitage Hotel Hotel Le Yaca Cannes Hotel Martinez Splendid Hotel Cannes Hotel Canberra Hotel Regina Noga Hilton Cannes Aix-en-Provence Hotel Aquabella Chateau de la Pioline Le Pigonnet Hotel Ibis Hotel Grand Hotel Mercure Roi Rene Lyon La Tour Rose Sofitel Lyon Bellecour Hotel Alize Villa Florentine Boscolo Grand Hotel Chamonix Grands Montets Club Med Chamonix Le Hameau Albert I Hotel Mont-Blanc Prieure Hotel Related Information Popular Attractions in France Arc de Triomphe Eiffel Tower Musee du Louvre Promenade des Anglais Basilique du Sacre-Coeur Musee d'Orsay Cathedrale Notre-Dame de Paris Abbaye Saint-Victor Beaubourg - Centre Georges Pompidou Musee Rodin Popular Hotels in France Hotel Martinez Best Western Hotel L'Horset Opera Westin Paris La Tour Rose Hotel Chambiges Elysees Splendid Hotel Cannes Ritz Paris Hotel de Crillon Hotel des Lices Best Western Left Bank Saint Germain Popular Cities in France Paris Nice Bordeaux St. Tropez Cannes Aix-en-Provence Lyon Chamonix Marseille Toulouse Yahoo! Travel: Your best choice for cheap airline tickets and other great deals! Help get your favorite places listed on Yahoo! Travel: suggest a hotel or suggest an attraction .

Vacation Packages Christmas Flowers

Christmas Vacation Packages, Christmas Vacation Package, Family Vacations for Christmas, 2005 Christmas Vacation Packages Christmas Flowers | Christmas Decorations | Christmas Gifts | Christmas Greetings | Christmas Wallpapers : CHRISTMAS VACATION PACKAGE CHRISTMAS VACATION PACKAGE Christmas Holidays are a perfect time to relax and go out on that much awaited vacation with your near and dear ones. There are plenty of Christmas Vacation Packages to choose from and have a whale of a time with your beloveds. Below are listed some of the exotic Christmas Vacation Package ideas: Caribbean Vacation: Caribbean islands have a remarkable variety of places that will make you fall in love with the place again and again. The charming Caribbean with its white sandy beaches, fantastic sunsets and gregarious people is an ideal destination to relax and enjoy. Walt Disney World: Disney World is a heaven for fun loving people where they can participate in activities like tree-lighting, special parade, Very Merry Christmas Party and relive their childhood days once again. Far East: The mystical land of Orients has attracted the fancy of all and one since time immemorial with its rich cultural legacy and hot, tempting cuisines. You can plan out your Christmas Vacations at Goa in India, Malaysia, Indonesia situated in Indian Ocean and rejoice the time. Evergreen England: Picturesque England with its diverse landscape, stunning scenery, cultural heritage and warm people can be visited any time in the season. Spain: It is the third most popular destination in the world and boasts of amazing natural attractions. Barcelona, Salou, Alicante, Marbella , Benidorm, Bilbao, Nerja, Pamplona , Jerez, and Madrid are the preferred tourist cities in the country. The beaches ringed with sand, rock, seawater and abundant sunshine attracts millions of beachgoers. France: Regarded as one of the classics tourist destination, it offers striking mountain ranges, coastlines with rich cultural heritage with castles and places of interest like Eiffel Tower, Arc de Triomphe and cathedral of Notre-Dame. USA: USA, regarded as the melting pot of people from diverse backgrounds known for California sunsets, Vegas jackpots, and fast paced eclectic New York guarantees a lifetime of adventure. Greece: Wrapped in beautiful landscapes, lovely beaches, and vivid historical and mythological legacy it welcomes millions of tourists every year. The grand sports event of the world Olympics originated in this city, which is equally famous for its ancient sites like Parthenon on the Acropolis in Athens or the temple of Delphi. Australia: The beautiful continent located in southern India simply mesmerizes you with its inherent charisma. The city blends the European charm in its vibrant cities like Sydney, Melbourne, Perth, Brisbane and Adelaide. Its places of interest are Uluru, Kakadu National Park, Kangaroo Island, Pinnacles and Bungles. Germany: Offers a rich experience to the tourists in various aspects. The spectacular Alps, Rhine and Moselle valleys, Music festivals at Bayreuth and Munich draw many tourists. The German cities carrying the medieval charm Rothenburg ob der Tauber and Dinkelsbühl are other popular tourist destinations. Italy: Italy famous for its mystical cities like Rome, Venice, Florence and Pompeii is wonderful tourist destination for you. For the connoisseurs of art, the best place to visit the Colosseum, the Leaning Tower of Pisa and the Pantheon. The place offers incredible range of cuisines, which are rich with cream and meaty sauces. Denmark: Also known, as gateway to Scandinavia it is an enchanting land with picturesque villages and towns, historic castles and monuments, and a coastline, which varies delightfully from broad sandy beaches to small coves and gentle fjords. Hungary: A lovely country brimming with natural beauty and culture offers attractive tourist destinations Budapest, Buda, Pest, The Danube, Visegrad and Lake Balaton. South Africa: The country offers wide array of tours, safaris, accommodation and attractions to the tourists. South Africa has topography range from arid bushland, sandy beaches, tropical wetlands to mountain ranges. SEND QUICK CARDS

Spain Travel ] -

Madrid Spain Tourist & Hotels Guide. Cheap apartments, hostels, maps, tours and flamenco information. [ Madrid Hotels ] - [ Apartments ] - [ Hostels ] - [ Spain Travel ] - [ Food ] - [ Activities ] [ Transport ] - [ InfoMadrid ] - [ Daytrips ] - [ Learn Spanish ] - [ Others ] - [ About us ] Go Madrid is a Madrid, Spain city guide, created by an adopted "Madrileo", living in Spain's capital city since 1988. We offer tourist information on Madrid hotels, hostels, rental apartments, museums, flamenco, monuments, bullfights and much more. Please use the information links below or the search function at the foot of this page. Go Madrid Information [Madrid Hotels] All the information you need to facilitate your stay in Madrid. Details, photos, prices and online availability check. Cheap Hotels , Luxury Hotels , Central , In Quiet Locations , Hostels , Barajas airport hotels , Hotel shuttle service [Madrid Apartments] Self-catering options with apartments for all budgets and tastes, from 50 euros/night. More than 35 apartments in our database, with full information and availability. Cheap apartments , Apart-hotels , Apartamentos (Spanish) [Transport] How to get to Madrid from the airport, information on trains buses, taxis and Aerocity, the cheap hotel shuttle service. Everything you need to get around Madrid. Arriving , Madrid airport transport , Hotel shuttle service , Airport chauffeur service , Limousine tours & excursions [Activities] This section gives details on many things to do in Madrid, including typical Spanish flamenco shows, how to see a bullfight or the famous Real Madrid football club, recommendations to see historic buildings and sights, excursions, tours and even some tips for parents with children. Madrid tours , Flamenco Show , Flamenco Info , Bullfights & San Isidro , Walking tours , Museums , Monuments , Parks , Soccer / Football , See Real Madrid , Panoramic bus tour , Nightlife , Nightlife tours , Gay Madrid , Stag or Hen Weekends , Madrid with kids [Wining & Dining] Spanish food and the Mediterranean diet is not only healthy but truly tasty and enjoyable as well! Here we recommend some excellent restaurants and places for tapas and provide help with the menus with our dictionary. Madrid restaurants , Botin restaurant - the world's oldest!, Flamenco Restaurant , Tapas Bars , Spanish food dictionary [InfoMadrid] Practicalities for your visit to the city, with city and Metro maps, bank holidays, opening hours, tips for laptop users, average temperatures and much more. Madrid maps & Spain maps , Practical Information , Time & weather , History , Public holidays , Fiestas , Tourist Office [Daytrips] For longer stays, Madrid is the perfect base for trips to outlying towns. Many of these historic places can be reached in an hour or two and are well worth the visit. Excursions , Toledo, Segovia, El Escorial, Avila & more , Strawberry train to Aranjuez , Hoces del Rio Duraton [Spain Travel] A section on other areas of Spain, with accommodation options in Barcelona, Seville, Granada, etc. Some practical packing information is included, together with a recommendation to participate in our TravelSpain discussion group. Spain hotels , Spain hostels , Spain tours , Packing checklist , Currency converter , Travel Spain group [Learn Spanish] Free interactive Spanish classes and recommendations to learn Spanish in Madrid, for those who wish to improve their level and make their visit more participative. Courses in Spain , Online lessons , Level test , Word of the day , Lesson of the week , Spanish joke , Spanish sayings , Free brochure [Others] Bits and bobs that don't fit in any other section, but do check out our virtual cards from Madrid once you've been here, so you can be the envy of all your friends! Rent a cellphone , Postcards , News from Spain , Madrid quiz , Links , Link to us , About us , Sitemap , Tell your friends about us! , More info ... [ Barcelona ] If you're also going to Barcelona, try our new Barcelona city guide , which offers tourist information on cheap hotels, apartments, museums, monuments, practical information and much more. Go Barcelona! [ Toledo ] And finally, you may want to take the opportunity to visit Toledo , the city of 3 cultures. Check out Go-Toledo.com for hotels, walks around the city, excursions, monuments and more. [ Lisbon ] It may seem strange to include Lisbon on a site about Madrid, but a visit to Portugal is often a perfect complement to any stay in Spain and our new Lisbon guide provides excellent information for a visit to this historical and colonial city. Book a Hotel All the best Madrid hotels with full price and availability details. Instant booking confirmations and the best deals! Rent an Apartment Short stay holiday rentals with studios and 1, 2 and 3-bedroom apartments right in the historic centre near all the museums and sights. Prices and availability online. Take a Tour Professional guided city excursions and fully organised daytrips for every need. Go Madrid is a Madrid, Spain city guide with all the tourist information you need for your stay. We have several accommodation options, such as Madrid hotels, Madrid apartments, Madrid hostels, apart-hotels or airport hotels. Monuments and sights such as the Royal Palace, the Plaza Mayor, the Almudena Cathedral, Puerta del Sol and the city's many historic buildings and squares make this one of Europe's most attractive cities. The list of activities for tourists here is endless. Apart from the many city tours available, Go Madrid includes useful information on the nightlife, activities for children, museums, how to see Real Madrid, parks, day-trips to places like Toledo and Segovia, bullfights flamenco shows, walks and monuments. Wining and dining is no problem, because several interesting restaurants are listed, including the unmissable Corral de la Moreria flamenco restaurant, and our Spanish Food Dictionary or free online Spanish course can help you with the menus. On the purely informational side, you can consult several detailed Madrid maps, our currency converter, Madrid's public holidays and fiestas, its history, and extremely useful practicalities like what clothes to wear, how much and when to tip, time and weather information, clothes and customs, opening hours, location and climate. A section on Madrid transport is also included, with tips on how to get to the city from the airport, information about a cheap hotel shuttle service, the Metro, trains, buses and taxis. Madrid has no beach (it is approximately 350km from the nearest coast), but the city provides tourists and other visitors with a wide variety of things to do, making a visit to Spain's capital city a most enjoyable experience. We sincerely hope this website provides you with all the information necessary to make your stay in Madrid, Spain enjoyable, informative and interesting. And don't hesitate to contact us if you feel you need more help. Search Go Madrid : Recommended Websites about Spain: Spain & Portugal | Articles about Spain | TravelingInSpain.com | Villas | Apartments | Car Rental | City Hall | Real Madrid [ Madrid Hotels ] - [ Apartments ] - [ Hostels ] - [ Spain Travel ] - [ Food ] - [ Activities ] [ Transport ] - [ InfoMadrid ] - [ Daytrips ] - [ Learn Spanish ] - [ Others ] - [ About us ] GoMadrid.com. Calle Arganda, 41 - 5D. 28005 Madrid, Spain. E-mail: roger @ gomadrid.com About us - Privacy Policy Web Design: Warwick Internet Services

France Travel and Vacation

August France Travel and Vacation Planner  You are here: About > Travel > France for Visitors > Things to Do in France > France Monthly Calendar > August France Travel and Vacation Planner Travel Go France Essentials New Year's Eve in Paris and France Worst of France 2005 Paris Travel Guide Top French Ski Resorts Best New Year's Eve Champagne Articles & Resources Destinations Trip Planning Transportation Interests & Situations Money, Safety & Issues Things to Do in France Where to Stay in France Staying Connected Blogs Picture Galleries Culture, Language & People Fun, Freebies & Quizes Relocating to France Nudism, Sex & Gay Travel D-Day & Historic Travel Buyer's Guide Before You Buy Top Picks Sites Selling French Products Before You Buy the Gift of Travel Gifts for the France Fanatic Product Reviews Forums Help FREE Newsletter Sign Up Now for the France for Visitors newsletter! See Online Courses   Search France for Visitors Stay up to date! Email to a friend Print this page Suggested Reading France in June France Travel in August Holidays and Events in France Related Blogs Dispatches from France Blog Paris Blog French Word-a-Day Blog La Coquette Blog Chroniques dune Fraise Nice Blog Rsidence Les Marronniers Provence Blog L'Oiseau Blog Chocolate and Zucchini Blog Forty Days in Paris Blog Most Popular "Naked City" Christmas in Paris Photo Tour Paris Sex District Top Paris Attractions Christmas in France What's Hot New Year's Eve in France Paris Gay Pride Parade Host A France-Themed Party Nice, France Photo Gallery Camping in France Related Topics Europe for Visitors French Language French Cuisine Honeymoons / Romantic Getaways Wine France Travel in August From Kelby Carr , Your Guide to France for Visitors . FREE Newsletter. Sign Up Now! Warm Weather, Vacation Attitude are Key Aspects August is normally a great vacation month, but in France (and especially in the north) it can be problematic. Most people get the month of August off in France, meaning you may find some shops are closed. Still, attractions are usually open and it can be a bit quieter than the rest of the year. The South of France tends to be quite packed this year, as many northerners head to the beaches. There is a festive, summer-vacation spirit here, and there are many festivals. Depending on your destination, the weather can be a bit too balmy, but it is surprisingly moderate in most of France. Weather The weather can be a bit extreme in August. There are major variations in climate depending on where you are in France, but here are some major cities: Paris : Average high temperature is 24 degrees celsius/75 degrees farenheit, and the average low is 13.9 celcius, 57 farenheit. Average rainfall is 55.2 millimeters, or 2.2 inches. Nice : Average high temperature is 26.7 degrees celsius/80 degrees farenheit, with the average low at 20 degrees celcius/68 degrees farenheit. Average rainfall is 31.6 millimeters, or 1.2 inches. Bordeaux : Average high temperature is 26.1 degrees celsius, 79 degrees farenheit, and the average low is 15 celcius/59 farenheit. Average rainfall is 59.1 millimeters, or 2.3 inches. Strasbourg : Average high temperature is 24 degrees celsius, or 75 degrees farenheit, and the average low is 14 celcius/55 farenheit. Average rainfall is 70.4 millimeters, or 2.8 inches. What to pack It can be challenging to pack for France, particularly if you will visit multiple cities. For the most part, this is a mild time of year. Be prepared for either hot days or cool nights, however. Your packing list should include: Sun screen Light clothes Flip flops Good walking shoes A bathing suit Get more ideas with my Packing Tips . Why to go in August Enjoy summer vacation the way the locals do The weather is warm All museums and attractions are open, usually with extended summertime hours There is a great vacation atmosphere Why not to visit France in August The closings! It can be a real letdown to find things shut down for vacations Airfare and lodging is expensive There can be some really hot days Events and festivals Bayonne Festival , which features bullfights, cow racing, dancing and a general festive atmosphere in this lovely Basque city near the Spanish border. Musique in Perigord , in Audrix, features young, up and coming musicians performing in the lovely Aquitaine countryside. Buzet Wine Festival Festival on the Champagne Route Cooking Festival in Pointe-à-Pitre Monte Carlo Internation Fireworks Festival