Air Travel Consumer Report

Aviation Consumer Protection Home Page Español/Spanish Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information Air Travel Service Problems How complaints are handled The Aviation Consumer Protection Division (ACPD) operates acomplaint handling system for consumers who experience air travelservice problems. Consumers with concerns about airline safetyshould call the Federal Aviation Administrationtoll-free at 1-800-255-1111. Consumers withconcerns about aviation security should register their comments with theTransportation Security Administration at www.tsa.gov/public/contactus . Consumers can call, write or e-mail the ACPD to register theirconcerns about airline service. You may call the ACPD 24 hourseach day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time. Letters ande-mails will be reviewed and acknowledged andwill be forwarded to an airline official for furtherconsideration. Our mailing address is: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 400 7th Street, S.W. Washington, D.C. 20590 Our e-mail address is airconsumer@dot.gov Whether you call, write or e-mail, please be brief and concisein the description of your problem and be sure to include thefollowing information: your name address daytime phone number (including area code) name of the airline or company about which you are complaining flight date flight number origin and destination cities of your trip. If you write, you should also include a copy of your airlineticket (not the original) and any correspondence you have alreadyexchanged with the company. If your complaintconcerns accessibility problems experienced by a passenger with a disability, oralleged discrimination based on race, color, national origin, sex, religion orancestry, please click here for information on where to file your complaint. If you determine from that document that yourcomplaint should be filed here with DOT’s Aviation Consumer ProtectionDivision, use the link in that page or your browser’s “Back” button toreturn to this page. If you are filing an accessibility or discriminationcomplaint with us, we have optional complaint forms for these two types ofcomplaints that you may download and/or print if you wish. Complaints of thistype may be filed on the appropriate form, or by letter or e-mail. Click here for additional information about filing a complaint about accessibility problemswith an airline that were experienced by a passenger with a disability. Clickhere for additional information about filing acomplaint about alleged discrimination by airlines based on race, color,national origin, sex, religion or ancestry. All complaints are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report . This report is distributed to the industry and made available to the news media and the general public so that consumers and air travel companies can compare the complaint records of individual airlines and tour operators. These complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection regulations. This system also serves as a basis for rulemaking, legislation and research. The Department of Transportation produces an annual Report to Congress summarizing complaints that air carriers receive about disability-related issues. Click here to see this report. The ACPD publishes a number of booklets and fact sheets on air travel consumer protection issues. Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information Additional information may be obtained by contacting airconsumer@dot.gov . Office of Aviation Enforcement and Proceedings 400 Seventh Street, SW, Room 4107 Washington, DC 20590 http://airconsumer.ost.dot.gov

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South America Travel

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Discover for yourself what others have found so enchanting about this amazing archipelago that has captivated the imagination of adventurers, biologists, ecologists and travelers for centuries. To find out more about Galapagos travel, click here . 2 spaces available – departing Dec 23rd aboard the Fragata. Prices starting at $1566 2 spaces available – departing Dec 20th aboard the Coral I (moon suite). Prices starting $2979 Read Newsletter » Adventure Travel Possiblities Costa Rica Tours click here » Travel to Costa Rica puts you in the heart of an ecotourism mecca. Costa Rica vacations are ideally suited for multisport adventures. Climb into the canopy and explore the jungle of Costa Rica before heading to the beach or visiting an active volcano. Plan your Costa Rica tour to include horseback riding, whitewater rafting, surfing, or searching for giant leatherback turtles. 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