Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Europe Travel

Europe Travel: Destination guides, hotels and news at TripSpot.com Back to Home General Guides Destination Guides City Guides (48) State Guides (50) International Business Travel Specialty Travel Deal Finders Best Fares Travel Auctions Cruise Bargains Hotel Bargains Last-Minute Bargains U.S. Airlines Int'l Airlines Airports Frequent Flyer Rental Cars Road Trips Road Warnings Rail & Subway Buses & Shuttles Cruises Packing Tips Hotels Bed & Breakfasts Resorts Vacation Rentals Camping Hostels Spas Sports/Recreation Arts/History Outdoors Dining Cyber Cafs Maps Languages Weather Photo Galleries Travel Headlines Travel Magazines Travel Sections Travel Agents About TripSpot Free Newsletter -- Link to TripSpot Helpful Tips Suggest a Site Advertising Info Contact Us Free Newsletter Enter your e-mail address below: -- Back to HomePage Search Site Free Newsletter -- Link to Site City Guides Anchorage Atlanta Austin Baltimore Boston Charlotte Chicago Cincinnati Cleveland Columbus Dallas Denver Detroit Ft. Lauderdale Hartford Honolulu Houston Indianapolis Jacksonville Kansas City Las Vegas Los Angeles Memphis Miami Milwaukee Minneapolis Montreal Nashville New Orleans New York Oklahoma City Orlando Philadelphia Phoenix Pittsburgh Portland Raleigh Sacramento San Antonio San Diego San Francisco San Jose Seattle St.Louis Tampa Toronto Vancouver Wash. D.C. State Guides AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY StartSpot Network BookSpot.com CinemaSpot.com EmploymentSpot.com GenealogySpot.com GovSpot.com HeadlineSpot.com HomeworkSpot.com LibrarySpot.com MuseumSpot.com TripSpot.com Europe Countries | City Guides | Specialty Travel | Hotel and Dining Guides | News Destination Guides European Visits - Magazine about traveling. Lonely Planet - Maps and descriptions of every country. Rick Steves - Europe Through the Back Door. Trotty - Tourism links for many countries. VisitEurope.com - Guides include events and activities. World Travel Guide - Comprehensive information. Countries Austria Czech Republic Finland France Germany Greece Hungary Ireland Italy Norway Poland Russia Spain Sweden Switzerland United Kingdom City Guides Cityvox - Profiles of 24 cities. Fodor's - Guides for dozens of European cities. TravelPage.com - City guides and home pages. Specialty Travel BUG Europe - Backpackers Ultimate Guide to Europe. Eurotrip.com - Backpacking and student travel. GORP - Adventure and vacation ideas. Hotel and Dining Guides ASE.net | HotelWorld | restaurantsOMH.com News HeadlineSpot: Europe News Advertisement More to Explore TripSpot Articles Lists Questions & Answers Destination Ideas City Guides State Guides Bargains Deal Finders Best Fares Hotel Bargains Last-Minute Bargains Related Spots GourmetSpot.com MuseumSpot.com ShoppingSpot.com Back to Home Page Find more useful resources in popular areas of the StartSpot Network ... Today's Headlines Bestselling Books Online Museums State Government Jobs by State Click and Give Genealogy How-To International News Recipes Dictionaries Libraries Maps -- © 1997-2005, StartSpot Mediaworks, Inc. Advertising Information | Privacy Policy | Contact Us

Cruise Vacation Planner Click

Europe Vacation, Europe Travel, Luxury Cruises in Europe, Europe Tours and Europe Hotel Guide Europe Vacation, Europe Travel, Luxury Cruises in Europe, Europe Tours Europe Vacation Guide: Romantic Europe Tours and Honeymoons Europe Luxury Vacations, Travel, Tours and Cruise Consultants Call 1 800 330 8820 to book your European Vacation, Tour or Cruise. Other Places in Europe Albania Andorra Austria Vacations Belarus Belgium Vacations Bosnia-Herzegovina Bulgaria Croatia Vacations Czech Republic Denmark Vacations England Vacations Estonia Finland Vacations France Vacations Georgia Germany Vacations Greece Vacations Hungary Vacations Iceland Ireland Vacations Italy Vacations Latvia Liechtenstein Lithuania Luxembourg Vacations Macedonia Monaco Vacations Netherlands Vacations Norway Vacations Poland Vacations Portugal Vacations Romania Vacations Russia Vacations Slovakia Slovenia Spain Vacations Sweden Vacations Switzerland Vacations Turkey Vacations Ukraine United Kingdom Vacations Wales Vacations Luxury Cruise Guides Luxury Cruises World Luxury Cruises European River Cruises Europe Cruises Mediterranean Guide Travel Agent Career Opportunities Europe Vacation, Travel and Luxury Cruise Guides In this section you will find great Europe luxury resorts and hotels . All-inclusive European vacations for every country. We also specialize Romantic European river cruises . You'll find fabulous h oneymoon destinations in the guide. Europe luxury y achting vacations. Europe cruises , Europe Ski Vacations . Europe g uided & escorted tours ---Plus tons of enjoyable maps , virtual tours and streaming videos---You will find everything here except the sunscreen. Europe-Travel We provide vacation accommodations in British and Irish castles, quaint village inns, classic country houses, French chateaux, Italian villas, German inns, Spanish paradors, Portuguese pousadas, Scandinavian country houses, and many more small, charming hotels throughout Europe. Travelwizard.com offers custom, premium class, personalized, Europe luxury travel related services, exclusive boutique vacation destinations and exotic tours designed specifically for the sophisticated traveler . Central Eastern & Western Europe Packages England-Ireland Vacation & Tour Packages France Vacation & Tour Packages Italy Vacation & Tour Packages Scandinavia & Russia Tour Packages Portugal Tour Packages Greece Luxury Tours Spain & Morocco Tour Packages Imagine people watching at a sidewalk cafe, viewing the world's most famous pieces of art or visiting historic sites like Vatican City, Big Ben, the Eiffel Tower or the Acropolis. We've been customizing European vacation itineraries for discriminating travelers for more than 20 years. European Villas, former European palaces, elegant European hotels and yachts are part of Europe's unique accommodations that provide the perfect base for exploring the character of Europe. Select exactly the components you want in your vacation. You choose your hotel, room category -from sea views to suites-, rental car, private transfers and customized European sightseeing tours. We do it all! Our Virtuoso European Travel and Cruise Consultants will create the European Vacation you have always dreamed of. Why Should You Use our Virtuoso Europe Luxury Vacation, Travel and Cruise Specialists ? We are Specialists in the Art of Travel. Described by Conde Nast Traveler as "one of the finest agencies...a reliable indicator of experience, knowledge, and industry clout." We are recommended by the Discovery Travel Channel, the Today Show, Conde Nast Traveler, Forbes Magazine, The Wall Street Journal, Fine Living TV, and the Neiman Marcus Awards Program. All of us at Travelwizard.com have a sincere passion for travel. We throughly enjoy our work, the exciting places we explore, the wonderful people we meet, and would be thrilled to share this passion with you! Europe vacations are by far the most popular for a number of reasons. The diversity of the European cultures, incredible history, romantic settings, fine cuisine, excellent yachting, water sports, skiing resorts, mountain climbing, bicycling tours, winery tours, you name it, Europe has it all! Vacationing in Europe is a great way to experience many countries, meet interesting people, try their wonderful cuisine, and see some of the finest art in the world. A paradise of sun, sea, rivers, mountains and lakes. A land of historic treasures from the world's ten greatest civilizations. The Mediterranean, Aegean, and the Black Seas, the French Riviera, the Italian Riviera all beckon you. Europe is a must! Travelwizard.com was picked by the NBC Today Show to orchestrate the perfect honeymoon destination for their "Throws a Wedding" show. We are very proud that the Today Show turned to Travelwizard.com to find the perfect honeymoon. Travelwizard.com's renowned South Pacific specialists designed the perfect honeymoon to Turtle Island, in Fiji that was chosen for the NBC Today Show. Click here for Europe Hotels and Luxury Villas Europe vacation destinations requires minimal planning, but offers a spectacular experience! A European vacation is perfectly suited for all lifestyles. Whether you want a romantic European vacation, a natural or adventurous experience by day, sleep in a luxurious hotel by night, racing along the Autobahn, taking wine tasting classes in Bordeaux or cooking classes in Tuscany, you'll find it all in Europe! Europe vacation cruising and Europe yachting and barge trips are becoming extremely popular, and a great way for families to enjoy Europe at its finest. Advance planning Europe vacation will save time and money; make a short list of places you want to see and activities you hope to undertake. Do a little research with this site and its links to the sites of individual countries. Apply for a passport if you don't have one. The process is not difficult. Details are found in the Planning Your Trip section for U.S. passports. When you know where you want to go, how much time you have and how much you can spend, consult with one of our travel consultants, especially if it's your first international trip. He or she can speed your planning, give you good ideas, and book your entire vacation. Consider buying travel packages for ease of purchase and to save money. These range from basic air-car-hotel packages for independent travelers to group tours and cruises. On a Europe vacation you don't have to worry about language. English is widely spoken far beyond Britain and Ireland. On much of the Continent it is the most widely spoken second language; most people working in tourism will speak English. Families with young children will find a warm welcome in Europe. Book Your Europe Vacation Submit a vacation planner to our Europe Travel Specialists Client Testimonials about our services Search Your Vacation, Tour or Cruise Luxury Europe Accommodations Europe Luxury Hotels European Hotels European Luxury Villas Europe Luxury Tours Virtuoso Scandinavia Luxury Vacation Virtuoso Europe Luxury Vacation Central Eastern & Western England & Ireland Tours Ireland Luxury Tours Monaco Luxury Tours Scandinavia Luxury Tours Russia Luxury Tours Greece Luxury Tours Portugal Tour Packages Spain & Morocco Tour Packages Escape to Europe Cruises France Luxury Tours Italy Luxury Tours Europe Train Vacations Europe River Cruises Eastern Europe Packages Europe Bike Vacations Europe Ski Vacations Europe Active Vacations Moderatly Priced Europe Tours England & Ireland Tours France Vacations Italy Tours Central & Eastern Europe Tours European River Cruises Europe Luxury Cruises Royal Caribbean Europe Cruises NCL Europe Cruises Crystal Cruises Northern Europe Virtuoso Luxury European Cruises Western Europe Cruises European River Cruises Luxury Cruises World Luxury Cruises Helpful Travel Links Other Helpful Travel Links Instant Passports in 24 hours Travelex Luxury Travel Insurance CSA Luxury Travel Insurance Travel Guard Insurance Travel Safety Expert Current Travel Warnings Travel Agent Career Opportunities Bookmark this page Full Service Luxury Europe Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your luxury vacation with our full service Virtuoso Travel Consultants. We are recommended, authorized Virtuoso Vacation Specialists, and can arrange every little detail to make sure you have a wonderful, carefree cruise experience at no extra charge! You may call our Virtuoso Vacation Specialists, but first, we'd really appreciate it if you complete our "Luxury Vacation Planner" so we have all your requirements beforehand and are prepared to present you with all your options and up-to-the-minute specials. Thank you very much! Call 1- 800 -330 -8820 to book your Europe vacation . Full Service, Worldwide Luxury Europe Tour Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your luxury tour vacation with our full service Virtuoso Luxury Tour Consultants. We can arrange every little detail of your tour vacation, including air, and pre-tour and post-tour arrangements to make sure you have a wonderful, carefree vacation experience at no extra charge! When you complete our "Luxury Tour Vacation Planner" our Europe Specialists will promptly call you, provide you with their direct toll free telephone number, all your options, and up-to-the-minute specials . Call 1- 800 -330 -8820 to book your Europe tour vacation . Full Service, Luxury Europe Cruise Vacation Planner Click here to save money, time and stress planning, making reservations, or booking your luxury cruise vacation with our full service Virtuoso Luxury Cruise Consultants. We can arrange every little detail of your cruise vacation, including air, excursions, and pre-cruise and post-cruise arrangements, to make sure you have a wonderful, carefree vacation experience at no extra charge! When you complete our " Luxury Cruise Vacation Planner" our Virtuoso--Specialists will promptly call you, provide you with their direct toll free telephone number, all your options, and up-to-the-minute specials . Call 1- 800 -330 -8820 to book your Europe luxury cruise . 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Switzerland Travel

Switzerland, Switzerland Travel Advice, Ski Switzerland, Skiing in Switzerland, Swiss Ski Resorts, Swiss, Switzerland Information,Jungfrau, Verbier, Saas Fee and more Swiss Skiing, Ski Europe, Poll Thai Resorts, Poll France Resorts, free travel newsletter About Activelifestyle | Contact | Activelifestyle total solutions package Snow reports Search Activelifestyle Select from list Partner hotels Brochures on-line Alpine routes Alpine ski maps EU golf maps TH golf maps UK Ski tours Golf video Ski video FREE Newsletter Snow Sports Gear SkiGear SkiJackets SnowboardBoots Ski Switzerland, Europe's spotless land of lakes and mountains. If skiing in Europe is your dream or if you do it frequently, skiing in Switzerland is a wise destination choice. World class ski resorts are all over Switzerland. World class ski lifts and mountain transportation will safely and comfortably get you into ski country, and some of the best hotels and restaurants in Europe will see to your comfort in Switzerland. Wining and dining in Switzerland are excellent activities and the Swiss kitchen, although underrated is certainly one of the best. Select from the resorts featured here-we will be adding more soon. Information for Travel in Switzerland Zermatt.com Saas Fee Château d'Oex Les Diablerets Leysin Villars Engelberg Luzern Verbier Switzerland.com Andermatt Crans-Montana Veysonnaz Adelboden Gstaad - Saanenland Davos St. Moritz Jungfrau Region.com Grindelwald Interlaken Lauterbrunnen Mürren Wengen Activelifestyle "news you can use" Advertise here pay per result Pay per click, per request or per month, change when you want, full reporting actone@activelifestyle.com Hotels in central Courmayeur Request here for great prices, great locations, and fast, friendly service Link to ME form with hotel list Activelifestyle "news you can use" Property Paradise? Invest for income or to live in Thailand. Paradise is yours. www.thailandpropertytimes.com Got something to say? Say it to a global audience. 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Cheap Travel

Tim Leffel's Cheapest Destinations Tim Leffel's Cheapest Destinations Places where a fistful of dollars will pay for weeks of hotels, train rides, and meals. « More Reasons Not to Take a Cruise | Main | A Home Abroad vs. A Home at Home » November 22, 2005 "Cheap" Travel is Relative If you're not convinced that your choice of destination will have the biggest impact on your travel budget, mosey on over to the New York Times' Cheap Sleep article. It's a nice rundown on hip and stylish places that won't cost you as much as a night at the Four Seasons, but for anyone who has traveled to any of The World's Cheapest Destinations , $114 a night for a hotel with a shared bath seems downright warped. Other bargains in the article include a $107 hotel in Paris and a $124 hotel in L.A. with "Moroccan dcor." I won't go into what you can get for that amount of money in Morocco itself. Or how you could get a penthouse suite and all three meals for that price in most of Indonesia. But trust me when I say the price of a "bargain" room in these cities is near the top end of the scale in a few hundred other cities around the globe. I can attest to the fact that anything under $200 a night is definitely a deal in Manhattan, however--I was just there last week. The three of us stayed at Radio City Apartments , right off Times Square. Convenient location, a clean 2-bed room bigger than the one at the W I had last time, a kitchenette, and only $155 a night. (Plus loads of taxes, including a $3 Javitz Center tax. Funny, didn't realize I was there for a convention...) Of course meals cost a bundle, the subway's up to $2, we shared a cab from Newark Airport for $60, my inlaws got two drinks at a hotel bar for $18, going to the top of the Empire State Building is $14, yada yada yada. Before you know it, you've spent an amount of money that would last you weeks in other spots on the globe. But it's a great city, so you suck it up and keep opening the wallet. As New Yorkers will tell you though, the city is not without its deals. My daughter screamed with joy when she saw the carousel in Central Park. It put a big smile on my face too when I saw that it was only $1.25 a ride. Walking through the park was free of course, and beautiful at this time of year, with the leaves still changing colors. Speaking of free, perhaps the greatest bargain of all is the ride on the Staten Island Ferry. We timed it perfectly and saw the city from the water as the sun was going down, then the Statue of Liberty at sunset and when the torch is lit for the evening. I used to live up there and have seen it all before, but it's still magical. Posted by Tim Leffel at November 22, 2005 03:26 PM RSS Feed Forbes Best of the Web Buy The Book Untitled Document The Worlds Cheapest Destinations provides a capsule overview of 21 great travel bargains, with cost information for lodging, restaurant meals, local transportation, and attractions, including what you can get for a buck or less in each country. From the Great Pyramids to the Taj Mahal to some of the best snorkeling and diving spots on Earth, this book will show you where to have a fantastic experience without spending a fantastic fortune. Free Excerpt From The Book (PDF file - requires Adobe Acrobat Reader) Buy the Book Links Cheapest Destinations Web Site Destination Articles Search Search this site: Recent Entries A Home Abroad vs. A Home at Home "Cheap" Travel is Relative More Reasons Not to Take a Cruise U.S. Survey - Our Airlines Suck Responsible Tourism - Your Job Too (Relaxed) Travel Is Good for Your Health Charities Block Famine-Relief Savings Do Your Homework Before You Travel Yo, What About Guatemala? Money for Travel - a Matter of Priorities Archives November 2005 October 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005 December 2004 November 2004 October 2004 September 2004 August 2004 July 2004 June 2004 May 2004 April 2004 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Find Other Blogs Popdex Blogarama BlogUniverse BlogWise Eatonweb Globe Of Blogs Powered by Movable Type 2.63