Russia Travel Q&A -

Google Directory - Regional > Europe > Russia > Travel and Tourism Directory Help Search only in Travel and Tourism Search the Web Travel and Tourism Regional > Europe > Russia > Travel and Tourism Go to Directory Home Categories Kaliningrad (10) Lodging (30) Moscow (70) Murmansk (2) Parks (4) Saint Petersburg (191) Samara (6) Sochi (3) Transportation (21) Travel Guides (8) Travel Services (74) Travelogues (6) Vladivostok (11) Related Category: Regional > Europe > Travel and Tourism (592) Web Pages View in Google PageRank order Viewing in alphabetical order About.com: Russia for Visitors - http://gorussia.about.com/cs/russia/ Information about Europe's largest country and its most frequent visited cities - Moscow and St. Petersburg. Allexperts Russia Travel Q&A - http://www.allexperts.com/getExpert.asp?Category=154 Veteran travellers answer in detail all one-on-one questions about tourism in Moscow, St.Petersburg, and the rest of Russia, for free. Alpha-Omega Travel - http://www.alpha-omega.ru Assisting with travel arrangements to Moscow, throughout Russia and the CIS. EWP - http://www.ewpnet.com/russia.htm Mountain guiding and trekking in the Caucasus including Elbrus, Kamchatka, Sayan Mountains of Tuva, Pamir and Tien Shan. Map publication and distribution. EYE Vista Travel - http://www.eyevista.ru Travel bureau. Express visas to Russia. Firmata Travel Agency - http://travel.org/firmata Specializing in tours, river and lake cruises, all hotel arrangements, and obtaining visas for trips to St.Petersburg, Moscow and surrounding areas. Guide to Russia - http://www.themoscowtimes.com/travel_guide.html Answers traveler's practical questions on travel to Russia. iExplore: Russia - http://www.iexplore.com/res/d.jhtml?destination=Russia&type=Travel+and+Trips Information about Russia for tourists: where to go, transportation, culture. Individual and Guided Trans-Sib Tours - http://studyrussian.com/trans-siberian.html Moscow-Bejing by train on the Trans-Siberian route. Russian language courses. Lucky Tour Travel - http://www.luckytour.com Custom tours in Vladivostok and Eastern Russia: Trans-Siberian adventure tours, city tours, rafting and angling. Travel tips and online booking. Pilgrim Tours - http://www.pilgrimtours.org Mt. Elbrus climbing, adventure travel, excursions, guide services in Russia. Trans-Siberia Travel - http://www.trans-siberia.com Information, pictures and advice about traveling on the Trans-Siberian Railway and the countries that it passes through. Travel Centre - http://www.travelcentre.com.au Information on visiting Russia at the right price. Trans Siberian and Trans Mongolian Railways including stopovers with homestay, Russian Homestay in Moscow, St.Petersburg and other major Russian cities. Travel Russia - http://www.travel-russia.com Discover Russia with guided tours, excursions, festivals, cruises, circuits, theme tours. Truck Driving In Russia - http://uk.geocities.com/vincentcoventon/index.html Driving a heavy goods vehicle to, from and around Russia, Ukraine and the former Soviet Union. Some photos, hints and tips for those about to go truck driving in the former USSR. Ural-mountains Travel - http://www.geocities.com/yosemite/rapids/7260/index.html Travel to Bashkiria, the Ural-Mountains, see the National Park, Stoneage paintings in the Yangan-Tash Cave. Languages: English, German. WaytoRussia.net - http://www.waytorussia.net/ Offers information about the country, covering major destinations in Russia. Offers travel services. Where Russia - http://www.whererussia.com/ A national portal for foreign tourists and businessmen as well as everyone who is interested in visiting Russia, first of all Moscow and St. Petersburg. Help build the largest human-edited directory on the web. Submit a Site - Open Directory Project - Become an Editor Modified by Google - ©2004 Google Advertise with Us - Jobs, Press, Cool Stuff...

Cruise Vacations Family Cruises

CruiseDirect | Family Cruise Vacations Site Shortcuts Home _________________ Deal Finder Last Minute Cruises Group Cruises Special Cruise Offers Top Ten Cruises Online Exclusives _________________ Port Excursions Ship Activities _________________ Accessories Apparel Books Insurance Luggage Currency Converter _________________ About Us Cust Service Questions Price Guarantee Privacy Review Trip Security _________________ CRUISE SEARCH Destination: Any destination Africa Alaska Australia Bahamas Baltic Sea Bermuda Canada/New England Caribbean Caribbean - Eastern Caribbean - Southern Caribbean - Western Costa Rica Cruise To Nowhere Europe Europe - Northern Europe - Western Far East Greek Isles Hawaii Mediterranean Mexico New York New Zealand Orient Pacific Coastal Pacific Northwest Panama Canal Red Sea South America South Pacific Southeast Asia Tahiti Transatlantic Transcanal Transpacific World Cruise Embarking Between: to: Length of Cruise: Any cruise length 1-2 Nights 3-6 Nights 7-9 Nights 10-14 Nights Over 14 Nights Cruise Line: Any cruise line Carnival Cruise Lines Celebrity Cruises Costa Cruise Lines Cruise West Crystal Cruises Cunard Line Ltd. Disney Cruise Line Holland America Line MSC Italian Cruises Norwegian Cruise Line Oceania Cruises Orient Cruise Lines P&O Cruises Princess Cruises Radisson Seven Seas Royal Caribbean Seabourn Cruise Line Silversea Cruises Viking River Cruises Windjammer Cruises Windstar Cruises Departure Port: Any port Acapulco, Mexico Adelaide, AUS Alexandria, EGY Amsterdam, NL Anchorage, Alaska Antigua, WI Antwerp, Belgium Aruba, NA Auckland, NZ Avignon, France Baltimore, MD Bangkok, TH Barcelona, Spain Basel, CH Bayonne, NJ Beijing, China Bergen, Norway Bordeaux, France Boston, MA Barbados, WI Bourgogne, France Brisbane, AUS Budapest, HUN Buenos Aires, ARG Cairns, AUS Caldera, CR Cape Town, SA Charleston, SC Christchurch, NZ Civitavecchia, ITA Colon, Panama Columbia Glacier, AK Copenhagen, DNK Cozumel, MX Curacao, NA Darwin, AUS Dover, England Dubai, UAE Durban, South Africa Ensenada, Mexico Fort Lauderdale, FL Freeport, Bahamas Fremantle, AUS Galveston, Texas Genoa, Italy Gran Canaria, Canary Islands Great Bahama Bank Grenada, WI Guadeloupe Hamburg, Germany Harwich, England Ho Chi Minh, VNM Honfleur, France Hong Kong, China Honolulu, Hawaii Houston, Texas Istanbul, Turkey Jacksonville, FL Juneau, Alaska Ketchikan, Alaska Kiel, Germany Kobe, Japan La Paz, Mexico Laem Chabang, TH Lima, Peru Lautoka, Fiji Leith/Edinburgh, SCT Lisbon, Portugal London, England Long Beach, CA Los Angeles, CA Lyttelton, NZ Madeira, Portugal Magdeburg, DEU Malaga, Spain Manaus, Brazil Marseille, France Melbourne, AUS Miami, Florida Mobile, Alabama Mombasa, Kenya Monte Carlo, MCO Montevideo, URY Montreal, Quebec Moscow,Russia Mumbai, India Mykonos, Greece Nassau, Bahamas New Orleans, LA New York, NY Nice, France Norfolk, Virginia Nuremberg, DEU Osaka, Japan Oslo, Norway Palm Beach, FL Palma de Mallorca, ESP Panama City, PAN Paris, France Perth, AUS Philadelphia, PA Piraeus, GRC Port Canaveral, FL Port Louis, MUS Port Said, Egypt Puntarenas, CR Quebec City, QC Reykjavik, ISL Rio de Janeiro, BRA Rouen, France Safaga, Egypt San Diego, CA San Francisco, CA San Jose, CR San Juan, PR Santiago, CHL Santos, Brazil Savona, ITA Seattle, WA Seward, Alaska Shanghai, China Singapore, SGP Southampton, UK St. Lucia St. Maarten, NA St. Martin, FWI St. Petersburg, RUS St. Thoma, USVI Stockholm, Sweden Sydney, Australia Tahiti, FP Tampa, Florida Tenerife, Canary Islands Tianjin, China Tilbury, England Tokyo, Japan Tortola, VGB Ushuaia, ARG Valletta, Malta Vancouver, BC Vancouver IS, CAN Venice, Italy Vienna, Austria Villefranche, FR W Palm Beach, FL Whittier, Alaska Wuhan, China Yokohama, Japan Deal Finder Departure Ports Group Cruises Last Minute Cruise Top Ten Bargains Online Exclusives Special Offers Cruise Sweepstakes Carnival Celebrity Crystal Disney Holland America Norwegian Princess Royal Caribbean Windstar Africa Alaska Asia Australia/N.Z. Bahamas Bermuda Canada/N.E. Caribbean Europe Hawaii Mexico Panama Canal South America South Pacific Western U.S. Family Cruises Golf Cruises Honeymoon Cruises Shore Excursions Onboard Accessories Logo Wear Books & Maps Luggage Travel Insurance Currency Converter Live Chat Email Questions? Member Login Get Specials via email! Home > Family Cruise Vacations Family Cruises Tired of long car rides, crowded amusements parks, unpredictable weather, and bored children? With a dizzying assortment of activities, both onboard and onshore, a cruise has something to offer for each member of your family: spas for Mom, golf for Dad, movies, games, and swimming for the kids (to name only a few possibilities). To help you plan your next family cruise vacation, we’ve provided our top picks for family cruises, as well as a sampling of activities and services offered by the major cruise lines. Family Cruise Activities & Services: Carnival | Celebrity | Crystal | Disney | Holland America | Norwegian | Princess | Royal Caribbean FEATURED FAMILY CRUISES Feb 5, 2006 Mexico 8 days Norwegian Norwegian Star Los Angeles, CA $459 * Mar 9, 2006 Bahamas 3 days Disney Disney Wonder Port Canaveral, FL $668 * Mar 9, 2006 Caribbean, West 4 days Carnival Holiday Mobile, AL $329 * Mar 19, 2006 Bahamas 4 days Carnival Fantasy Port Canaveral, FL $409 * Apr 17, 2006 Mexico 4 days Royal Caribbean Monarch of Seas Los Angeles, CA $354 * Apr 22, 2006 Caribbean, East 7 days Royal Caribbean Navigator of Seas Miami, FL $964 * Apr 29, 2006 Caribbean, East 7 days Carnival Carnival Glory Port Canaveral, FL $639 * May 4, 2006 Bahamas 3 days Disney Disney Wonder Port Canaveral, FL $668 * May 27, 2006 Bermuda 7 days Royal Caribbean Empress of the Seas Philadelphia, PA $899 * Dec 7, 2006 Caribbean, East 10 days Norwegian Norwegian Dawn New York, NY $629 * 10 Cruises Found 1-10 | Show All FAMILY CRUISE WIZARD Sail Date: Select month All January February March April May June July August September October November December 2006 2007 2008 Destination: Select destination All Africa Alaska Bahamas Bermuda Canada Caribbean - All - Eastern - Southern - Western Europe - All - Mediterranean - Northern - Western Far East Hawaii Mexico New England New Zealand Panama Canal South America South Pacific - All - Australia/N.Z. - Tahiti Southeast Asia Transatlantic Transcanal Transpacific Western U.S. World Cruise Cruiseline: Select cruiseline All Carnival Celebrity Costa Cruise West Crystal Cunard Disney Holland America MSC Italian Norwegian Oceania Orient Princess Radisson Seven Seas Royal Caribbean Seabourn Silversea Viking River Windjammer Windstar CARNIVAL FAMILY CRUISES: ACTIVITIES & SERVICES Air/Sea rate (same or less for full-fare psngrs.) Babysitting** Cartoons Cribs available*** Daily papers Dancing classes (some ships) Escorted shore tours (some ships) Games/contests Ice cream bar/party Kids’ dining menus Movies Parties Ping Pong Pool—kids only (some ships) Quad/family cabins Teen center/disco (some ships) Teen counselors (seasonal) Video games Volleyball (some ships) Youth counselors Youth center/playroom (seasonal) back to top of page CELEBRITY FAMILY CRUISES: ACTIVITIES & SERVICES Arts/crafts classes Babysitting** Basketball (some ships) Beach parties (some ships) Cartoons Cribs available*** Daily papers (seasonal) Dancing classes Games/contests History/geography lessons (some ships) Ice cream bar/party Kids’ dining menus Movies Parties Ping Pong Pool—kids only (some ships) Quad/family cabins Teen center/disco (some ships) Teen counselors (seasonal) Video games Volleyball (some ships) Youth counselors Youth center/playroom (seasonal) back to top of page CRYSTAL FAMILY CRUISES: ACTIVITIES & SERVICES Air/Sea rate (same or less for full-fare psngrs.) Arts/crafts classes (seasonal) Babysitting** Basketball (seasonal) Bridge tours (seasonal) Cartoons Cribs available*** Daily papers (seasonal) Dancing classes (seasonal) Games/contests (seasonal) Ice cream bar/party Movies Parties (seasonal) Ping Pong (seasonal) Quad/family cabins (no four-berth cabins, some triples) Teen center/disco (some ships) Teen counselors (seasonal) Video games (seasonal) Youth counselors Youth center/playroom (seasonal) back to top of page DISNEY FAMILY CRUISES: ACTIVITIES & SERVICES Air/Sea rate (same or less for full-fare psngrs.) Babysitting** Basketball Beach parties Cribs available*** Daily papers Dancing classes Escorted shore tours Games/contests Ice cream bar/party Kids’ dining menus Movies Parties Ping Pong Pool—kids only Quad/family cabins Snorkeling Teen center/disco Teen counselors Video games Volleyball Youth counselors Youth center/playroom back to top of page HOLLAND AMERICA FAMILY CRUISES: ACTIVITIES & SERVICES Air/Sea rate (same or less for full-fare psngrs.) Arts/crafts classes Babysitting** Basketball Beach parties Bridge tours Cartoons (seasonal) Cribs available*** Daily papers Dancing classes Escorted shore tours (some ships) Foreign language classes (some ships; seasonal) Games/contests History/geography lessons (some ships) Ice cream bar/party Kids’ dining menus Movies Parties Ping Pong Pool—kids only (some ships) Quad/family cabins Teen center/disco Teen counselors Video games Volleyball back to top of page NORWEGIAN FAMILY CRUISES: ACTIVITIES & SERVICES Air/Sea rate (same or less for full-fare psngrs.) Arts/crafts classes (some ships) Basketball (some ships) Beach parties (some ships) Bridge tours (some ships) Cartoons (some ships) Cribs available*** Daily papers (some ships) Dancing classes (some ships; seasonal) Escorted shore tours (some ships) Games/contests (some ships) Ice cream bar/party (some ships) Kids’ dining menus Movies (some ships) Parties (some ships) Ping Pong Quad/family cabins Snorkeling (some ships) Teen center/disco (some ships/seasonal) Teen counselors (seasonal) Video games Youth counselors (some ships) Youth center/playroom (seasonal back to top of page PRINCESS FAMILY CRUISES: ACTIVITIES & SERVICES Air/Sea rate (same or less for full-fare psngrs.) Arts/crafts classes (seasonal) Basketball (some ships) Beach parties Bridge tours Cartoons Cribs available*** (some ships) Daily papers (seasonal) Dancing classes (seasonal) Games/contests (seasonal) History/geography lessons (some ships Ice cream bar/party (seasonal) Kids’ dining menus Movies (seasonal) Parties (seasonal) Ping Pong Pool—kids only (some ships) Quad/family cabins (some ships) Teen center/disco (some ships) Teen counselors (seasonal) Video games Volleyball (some ships) Youth counselors (seasonal) back to top of page ROYAL CARIBBEAN FAMILY CRUISES: ACTIVITIES & SERVICES Arts/crafts classes Babysitting** (seasonal) Basketball (some ships) Beach parties (some ships) Bridge tours (some ships) Cartoons Cribs available*** Daily papers Escorted shore tours Games/contests Kids’ dining menus Parties Quad/family cabins Teen center/disco Teen counselors Video games Youth counselors Youth center/playroom back to featured cruises | back to top of page **Where available, babysitting is arranged onboard, and not guaranteed. ***Where available, cribs are arranged for at time of booking. About Us | Security | Privacy | News | Affiliates | Travel Agents ©2002-2003 CruiseDirect, Inc. All rights reserved. CruiseDirect Terms of use | Privacy Policy Featured offers are for select dates only, are subject to availability, and are based on double occupancy. Your exact price depends on time of actual booking. All prices are in $US. To convert into other currencies, please see our currency converter . CruiseDirect, Inc. is not responsible for content on external Web sites.

Spain Travel

Spain Travel Information | Lonely Planet Destination Guide worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links : Explore Spain Spain The Spanish passion for living is deliciously contagious. At a Glance Fast Facts WORLDGUIDE Introduction Background Info See Image Gallery Events Transport Money General RELATED Thorn Tree Forum Postcards Travel Links More Places Check out our other destinations: Within Spain Alicante Andalucia Balearic Islands Barcelona Gibraltar Granada Ibiza Madrid Malaga Mallorca Murcia San Sebastián Seville Valencia View Map Click here Feature Attraction Alcázar Let your imagination run wild with Rapunzel towers, turrets topped with slate witches' hats and a deeeeep moat. Visiting this castle, the inspiration ... more Once away from the holiday costas, you could only be in Spain. In the cities, narrow twisting old streets suddenly open out to views of daring modern architecture, while spit-and-sawdust bars serving wine from the barrel rub shoulders with blaring, glaring discos. Travel is easy, accommodation plentiful, the climate benign, the people relaxed, the beaches long and sandy, the food and drink easy to come by and full of regional variety. More than 50 million foreigners a year visit Spain, yet you can also travel for days and hear nothing but Spanish. When To Go Spain can be enjoyable any time of year.The ideal months to visit are May, June andSeptember (plus April and October in thesouth). At these times you can rely on good-to-excellent weather, yet avoid the extreme heat - and the main crush ofSpanish and foreign tourists - of July andAugust. But there's decent weather in some partsof Spain virtually year round. Winter alongthe southern and southeastern Mediterraneancoasts is mild, while in the height ofsummer you can retreat to the northwest, tobeaches or high mountains anywhere to escapeexcessive heat.The best festivals are mostly concentratedbetween Semana Santa (the week leading up to Easter Sunday) and Septemberto October. Factoid Pablo Ruiz? Spaniards have three names: a given name ( nombre ), and two surnames ( apellidos ). The first surname is the persons' father's first surname, the second is the mother's first surname. So Picasso's full name was Pablo Ruiz Picasso. SPONSORED LINKS Enquire Accomodation Reviews Find Lonely Planet author reviewed places to stay * Required Fields Country * Please select Argentina Australia Austria Belgium Brazil Canada China Cuba Czech Republic Denmark Egypt England Estonia Finland France Germany Hungary Iceland India Ireland Israel & the Palestinian Territories Italy Japan Malaysia Mexico Morocco Netherlands New Zealand Poland Portugal Russia Scotland South Africa South Korea Spain Sweden Taiwan Thailand Turkey USA United Arab Emirates Vietnam City * Please select Travel Services · Flights · Hostels · Hotels · Travel Insurance More Services › On the Road Read an Iberian road tale. Drive there › Disclaimer: We've tried to make theinformation on this web site as accurate as possible, but it isprovided 'as is' and we accept no responsibility for any loss, injuryor inconvenience sustained by anyone resulting from this information.You should verify critical information (like visas, health and safety,customs and transportation) with the relevant authorities before youtravel. text & images © lonely planet 2005 about us | privacy | feedback | advertising FAQs worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links

Hotel Travel

NSBA Annual Conference - Hotel/Travel Info General Session Speakers TLN Executive Briefing Fellowship Gathering Danzberger Memorial Lecture Topical Program Tracks Focus on Education Lectures Spotlight Sessions Deeper Look Sessions Board Member Boot Camp Sessions for Board Support Professionals Special Sessions Early Bird Workshops Technology Site Visit CUBE Programming School Law Seminar Rural and Small District Forum Large District Workshop Conference Orientation Executive Job Fair Walk of Excellence Spouse Programming Golf Tournament 5K Run/Walk Administrators' Breakfast Networking Luncheons Human Relations Dinner National Affiliate Center 2006 List of Exhibitors (PDF) Floor Plan 2006 Online Booth Space Contract 2006 Rules & Regulations (PDF) 2006 Floor Plan 2006 Product Category Listing (PDF) 2006 List of Exhibitors (PDF) 2006 Exhibitor Prospectus (PDF) 2006 List of Exhibitors (PDF) Exhibitor Benefits Attendee Demographics Exhibitor Services Contact Exhibits Department Sponsorship Opportunities Hotel Info and Reservations Housing for Attendees Housing for Exhibitors Hotel Listing and Map Travel Arrangements Sightseeing Tours Topical Program Tracks Schedule At-a-Glance Register for the Conference Attendee Housing Exhibitor Housing Hotel rates and map Housing FAQs Hotel and travel information: the best choice of accommodations, savings on your trip to Chicago, and how to enjoy this captivating city. Housing: NSBA wants to ensure that the best rooms (see map and rates ) are available for Conference attendees. You must register to attend the Conference before your housing arrangements can be made. Here's how it works: Conference Registration: All registrants receive a confirmation ID# for use in reserving their rooms. The quickest way to receive a confirmation ID# is to register online and provide us with your e-mail address. Hotel reservations are accepted on a first-come, first-served basis, and must be made through the NSBA Housing Bureau . You must have a confirmation ID# to reserve housing. Reservations made directly through the hotel will not be guaranteed. You may register and reserve housing online, by phone, fax, or mail. But online is definitely the fastest way — and the best way to improve your choice of hotel rooms. Travel to Chicago: Once again, NSBA has named Association Travel Concepts (ATC) as the official travel agency for our 2006 Annual Conference. ATC has negotiated discounts with United, American Airlines, Avis, and Enterprise to bring you fares and rates lower than those available to the public. Chicago is our kind of town — and yours! The host for NSBA's 2006 Annual Conference is one of the most popular convention cities in America. Chicago is also a world-class tourist destination — a great reason to bring your family along with you. Dining and nightlife. Enjoy a deep-dish pizza, invented in Chicago, or a prime steak, perfected in Chicago. Explore the Loop (maybe via the elevated "L" train) and visit famous jazz clubs. You know the movie Chicago? See and hear what inspired it! Museums and more. Discover the Field Museum and Sue, the biggest T. rex ever found. Plus the Museum of Science and Industry. Not just one but two zoos. Museums of classical and modern art. The world's largest indoor aquarium. Architect Frank Lloyd Wright's studio and the Robie House he designed. And the splendid Botanic Gardens. This city really grows on you! Shopping and skyscrapers. Max out your credit cards on the Magnificent Mile, then visit the Navy Pier with its 150-foot Ferris wheel. Speaking of heights, try dining on the 95th floor of the Hancock Building or visiting the Skydeck of the Sears Tower — 110 stories up. The sky's the limit on fun in Chicago! Want more details? Visit the website of the Chicago Convention and Tourism Bureau . We'll also send you information about tours after you register for the Conference. In addition, special NSBA-sponsored tours will be offered. Click here for details. Suggestion: Mark your calendar now and plan to spend a few extra days in Chicago. You deserve it! Home | Contact Us | Privacy Policy | Site Map

Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]