France Travel Guide 2

France Travel Guide - information and advice France Travel Guide Information and Advice France Map | Paris Pictures | Paris Travel Guide France Travel Guide 2 - Attractions exodus specialises in “The different holiday”, offering the widest selection of walking, adventure, cycling, mountain biking, wildlife, cultural and winter holidays, and overland journeys across all seven continents! Homepage | France Tours | Brochure Request France Travel Guide, climate: Best: March-June, Sept, early-Oct for sightseeing. Jan-March for wintersports. Worst: July, Aug. The country is packed with foreign and local tourists, while many services - even museums and restaurants - are closed. Dec-Feb can be bitterly cold in mountain areas and in the north including Paris. Length of stay: Minimum worthwhile travel, not incl. flights: Paris and île de France [a short excursion] - 4 days. Weekend trips to just Paris are good too. Recommended: At least 2 weeks to take in Paris, and some country/mountain/beach activities, but you'll need months to discover how diverse the country's attractions are. France Festivals guide: Apart from Bastille Day and Assumption of the Virgin Mary [Aug 15th], which are celebrated nationwide, there are regional folk festivals and arts festivals, as well as Catholic events throughout the country, especially around July. Most of the events involve food, wine and extreme dyspepsia. Jan. 1st: Grand Parade Paris , twinned event with London for New Year celebrations . Massive and colourful. Feb-March : Mardi Gras Nice [ more info and picture ], one of the biggest and the most original carnival s in the world, a two week event with colourful parades, street parties, fireworks, and monster illuminations. mid May: Cannes Film Festival - No need to be a celebrity to enjoy Europe's high profile film fiesta. Loads of public screenings are available, as well as a small chance of bumping into stars. No better place for people watching. mid May/mid Oct: Gypsy Festival [Saintes-Maries-de-la-Mer in Provence], a gypsy gathering; historic, unique and kaleidoscopic. June: International Music Festival [Strasbourg in Alsace, the North], contemporary music. July 14th: Bastille Day [nationwide], France's biggest street festival, with parties, parades and fireworks to remember the French Revolution. July: Tour de France , a three-week cycling race for 3,500km [2000 miles] over the country [route changes annually]. The world's most famous French sporting event. mid July-mid Aug: Festival d'Avignon [Avignon]- a dynamic and diverse Arts festival, boasting over 50 official productions and many more fringes. F or classical music, try Festival International d'Art Lyrique in Aix-en-Provence in July, too. early Aug: Festival Interceltique [Lorient in Brittany], a worthy folk event [Celtic music and culture]. Oct: Jazz Festival [Nancy ], one of the country's best jazz events. For some precise dates see: European Festivals or Arts Festiva ls . Cuisine Guide: Traditional French cuisine of the protein-covered-with-rich sauce kind has been top of the gastronomic world since Romans travelled there to eat wild boar with cranberries in 34AD. But it's finally out of fashion - too heavy, too fattening, too taste-limited, but... [ more info and picture ] Shopping Guide: Pricewise France is not so brilliant due to the €uro's strength, but French style and taste is still irresistible. If designer labels are not your thing, try French eccentricity at smaller boutiques in trendy areas, or cheap chic stuff at flea-markets. Bargain shopping for any French products at huge malls in places such as Calais or Lille is very popular [with mainly British travellers]. Visiting local open-air food markets for regional cheese, pastries and wine, especially in Provence, is a fun way to make lunch. France Star Rating: Monuments ***** Shopping and souvenirs **** Walkability **** Food Quality and Variety **** Value for Money *** Hotel Prices and Value ** Beaches **** Wildlife ** Landscape ***** Local People ** Architecture **** Safety **** Nightlife and Clubbing **** Health Problems none Museums ***** Why Travel to France? The language is one of the most beautiful things about the country so let's forgive the French for being very sniffy about it. Style, culture, architecture, food, wine and fashion all exist in multiple layers of excellence , with Paris in particular capturing and displaying these assets to great advantage. This, the largest country in Europe, has an incredible diversity of soaring landscapes, gorgeous villages, world-famous resorts and spectacular romantic escapes. On top of that, French love anything to do with bodies, so there is no better place for fulfilling your physical dreams, whether it's paragliding off the Alps, boating through the Dordogne or stuffing yourself with foie gras and a bottle of Pouilly-Fuissé. Downside: - Traffic. Not only are French car drivers notoriously aggressive, inconsiderate and occasionally dangerous , but being a convenient transit thoroughfare for North-South Europe road deliveries means that many French roads suffer terminal truck overdose. - Endless, sudden, disruptive strikes. - Petty crime wherever groups of tourists congregate . - The Riviera is mostly crammed with the filthy rich these days. - Locals attitudes to foreign travellers could be improved, particularly in Paris. Activities Guide: Walking/Climbing: With more than 60,000 km [37,500 miles]of well-marked long-distance footpaths to travel on, France is a superb walking country [ more info and picture ] . Also see Walking Tours - France. Cycling: the most French of activities; t he first modern bike was French! France has 28,000km of marked cycle routes, as well as good city and town cycle lanes [ more info and picture ]. Camping : Plenty of choice of places and facilities from basic campsites to luxury holiday parks throughout the country, especially along west coast beaches [ more info and picture ]. Efficient, stress-free and perfect for the family. Skiing: France is one of world's finest and most popular destinations for both downhill and cross-country skiing [ more info and picture ]. Caving: The limestone caves along Spanish border or the Southwest are ideal. Golfing: There are over 500 golf courses in the country [ more info and picture ], with several world-class ones. Relatively inexpensive and uncrowded. Hangliding & paragliding: The Hautes-Alpes of Provence, the Pyrenees [ more info and picture ] and Corsica are considered to be best places to hang loose. Rafting /canoeing: rental boats and organised excursions are available just about everywhere by the water in summertime [ more info and picture ]. The gorges in the Pyrenees, the Alpes and the Massif Central are particularly suited for more adventurous travellers [ more info and picture ]. Swimming/sunbathing: From Normandy to Corsica there's no shortage of swimming spots in the summer. [ more info and picture ]. Sailing: The Atlantic coast has solid winds and good ports to visit unless you are silly rich and want to park your yacht in Cannes. Diving/snorkelling: Available in Corsica. Surfing: often good waves along the Atlantic coast, such as Biarritz, Anglet and Hossegor. Wind/Kitesurfing is most popular on the western Mediterranean coast. Many rivers as well as on lakes such as Lac d'Annecy and Lake Geneva have leisure centres offering a wide rage of watersports. Fishing: Available on rivers and lakes with permits. Try Brittany for carp fishing, River Loire and Brittany/ Normandy for trout and salmon, but the best and most scenic rivers for salmon fishing are in the western Pyrenees. Get a licence at the local tourist office. Sea-fishing, including night-fishing, is popular and available at most seaside resorts. Horse riding: widespread but particularly favoured in Burgandy and the Camargue at the Rhône Delta [in Provence], a nature reserve famous for its indigenous horses. Another horse friendly area is the north; Parc International de la Canche in Le Touquet has 112km of forest riding routes and 26km of beach trails. River/Canal Cruises: A large and sophisticated network of canals and rivers can take you all over the country in peace and quiet, and you still see the sights, but you don't have to book a room ahead or...[ more info and picture ]. France Tours Tour operators offering tours to France can be found in our listings here: France Tours Map of Europe For links to Tourist Offices, Embassies, Cheap Air Tickets, Currency Converter, Climate, Language advice, other online Travel Guides and more, visit Bugbog Travel Directory Visas: EU citizens do not need visas, nor do many other country's residents - including USA, Canada, Australia, New Zealand, and Israel for visits up to 90 days. Electricity: Electric sockets are 230v and take 2 round pin plugs. Safety: Relatively safe but always use common sense. Pickpockets operate on many metro and train lines, around tourist sights and along the Cote d'Azur. Cars travelling with foreign number plates are also popular targets for theft, ranging from smash 'n' grab by motorcycle while in motion, 'Mister your wheel it look funny' trickery, and regular parked break-ins. Always hide luggage, especially valuables, and park in a conspicuous area if possible. See Travel Safety. Language: Nowadays more locals understand English, but do not expect them to speak it, even if they are in service. If you can throw together a few words it will help when travelling in most places in France, except possibly Paris, where city dwellers are notoriously sniffy about their gorgeous language being tortured by foreigners. Do, at least try to say 'Bonjour Madame/monsieur' when you enter a small shop and 'Au revoir' when you leave, this will show that you have some appreciation of their culture, even if you don't speak any other French. If you plan to travel France you may find these other Bugbog guides useful: UK Travel Guide Spain Travel Guide Italy Travel Guide Germany Travel Guide Austria Travel Guide Belgium Travel Guide Portugal Travel Guide Czech Republic Travel Travel Pictures | Destination Finder | Exotic Places | World Festivals | World Wonders | Safari Wildlife | Beaches | Top of Page European Places | Walking Tours | Travel Health | Travel Safety | Travel Directory | English Speaking Places | Tours Gap Year | Site Map | Travel Guide Homepage | Contact | Press | Advertising | Legal | Maps | Travelogue © 2000-2005 Bugbog

Disney Vacation Club Mouse

Magical Mountain - Disney Vacation Club News | Columns | Travel | Forums | Emporium Disney Company News Disney Travel Center Magical Disney Forums Disney World Columns Theme Parks & Water Parks Disney World Resorts Disney World Dining Disney World Reviews Disney World Photos Downtown Disney Disney Cruise Line Disney Vacation Club Mouse | Tunes™ Podcast New Products Apparel Art of Disney Books Disney At Home Movies Music Disney iTunes Disney Pins Prints/Posters Theme Park Products Disney Auctions Disney Movie Reviews Disney Company Stock Magical Mountain Gear Countdown Clock Gear Mouse | Tunes™ Gear Enter Arrival Date 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 05 06 Enter Departure Date 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 05 06 Magical Mountain Toolbar Magical Countdown Clock Countdown Clock Member Area About Us Magical Mountain News Syndicated Content Scrapbook Advertising Contests Emporium Policies Privacy Policy Terms of Use Contact Us Disney Vacation Club Become part of the magic by owning a part of Disney through Disney's time-share, The Disney Vacation Club. Lastest DVC Resale Properties: Beach Club--150 Points--$12,750.00 Old Key West--230 Points--$16,560.00 Old Key West--84 Points--$4,200.00 Old Key West--62 Points--$5,208.00 Saratoga Springs--200 Points--$15,600.00 Boardwalk--100 Points--$8,400.00 Boardwalk--150 Points--$12,750.00 Old Key West--210 Points--$15,960.00 Beach Club--120 Points--$10,200.00 Beach Club--320 Points--$26,200.00 View All DVC Resale Properties So what is The Disney Vacation Club? Well it basically is Disney's versionof a time share. There are a number of benefits to joining the DVC. First, the value of the pointsthat you purchase will never change. The same value you receive today, will be thesame value you receive in 30 years. While the cost of staying at a Disney hotelrises by 5-10% per year, this is a great hedge against inflation.You also receive discounts on your Unlimited Magic Passes, discounts at Pleasure Islandand Disney Water Parks as well as 10% off merchandise at Disney Stores nationwide. The Vacation Point System When you become a Disney Vacation Club member, you purchase a real estate interestin the club. This real estate interest entitles you to an annual allotment of vacationclub points. The larger the real estate interest purchased, the more pointsyou are alloted. The minimum purchase amount of points allowed for purchase iscurrently 150. Your Home Resort You also have the benefit of being able to reserve at your home resort upto 11 months in advance of your check out date. Your home resort is the resort atwhich you purchased your interest ( Old Key West , Beach Club Villas , Boardwalk Villas , Vero Beach, Saratoga Springs , Hilton Head Islandand Villas at Wilderness Lodge ). You can reserve up to 7 months in advance at any other Disney Vacation Club location. For more information on a DVC Home Resort please click here to view Shontell Crawford's column about the ins and outs of theDisney Vacation Club. Member Getaways Another perk of being a Disney Vacation Club member is Member Getaways.Through Member Getaways, you can exchange your reserved Disney Vacation Club Resortaccommodations for over 300 fantastic destinations around the world, including selectpremier hotels at the Walt Disney World Resort and Walt Disney World Cruiseline. The member getaways include Internationalresort exchanges, Unites States resort exchanges, World Passport Collection, Concierge Collection,The Disney Collection, and The Adventure Collection. Disney Vacation Club by Resale Want to get a good deal on a DVC Resale? Click here to view Disney Vacation Clubproperties that are for resale by our affiliate partner, DVC By Resale. DVC By Resale is owned by Shontell Crawford, a licensed real estate broker dealing primarily with DVC property. Disney Vacation Club 2005 Annual Dues The following is a listing of per-point annual dues for 2005 Disney Vacation Club properties: Beach Club Villas - $4.26 Boardwalk Villas - $4.41 Hilton Head - $4.03 Old Key West - $3.86 Saratoga Springs Resort & Spa - $3.82 Villas at Wilderness Lodge - $4.35 Vero Beach - $4.86 Discuss the Disney Vacation Club in our Magical Forums Home - News - Columns - Travel - Forums - Emporium - Photos - Contact Us © 2002-2005 Magical Mountain, LLC. All Rights Reserved. The Magical Mountain™ website is a hobbyist/enthusiast website for the fans of The Disney Company.Magical Mountain™ is not affiliated with, authorized or endorsed by, or in any way officially connected with, The Walt Disney Company, Disney Enterprises, Inc., or any of their affiliates. Some images are © The Walt Disney Company. No part of this site may be reproduced without permission. Love Bug (Special Edition) Mickey And The Gang: Classic Stories ... 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Chicago Vacation Packages -

Chicago Vacation Packages - United States in Illinois at Respond Vacations A business referral community with over 2.5 million members My Account | Advertise directory.respond.com | matching.respond.com | referrals.respond.com Chicago Vacation Packages - United States Secure Form Get Matched to Top Local Travel Agents in Chicago Complete these questions and get a customized, timely response from prescreened and member referred Travel Agents serving Chicago that are interested in working with you. You choose the Travel Agent that best meets your needs. No Cost. 1) Which state in the United States would you like to visit? 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Cheap Travel

Expedia.co.uk Travel Book cheap flights, travel, hotels & package holidays Expedia.co.uk Skip Navigation HOME DEALS FLIGHTS HOTELS CARS HOLIDAYS ATTRACTIONS INSURANCE EUROSTAR GUIDES MAPS CORPORATE TRAVEL Welcome - Already a member? Sign in Site Map My Trips My Profile Customer Support Get ideas for your next trip Top 10 Hip Hotels World Cup 2006 Help with Booking Please call 0870 050 0808 Expedia email Best Deals Direct Email Address More info Traveller Tools Bookmark Expedia Arrivals/Departures Flight Timetables Currency Converter World Guide Weather Health & Safety CREATE YOUR PERFECT TRIP Flight Only Hotel Only Car Only Flight + Hotel Flight + Hotel + Car Flight + Car Tailor-make and save! Departing from: Destination: Pick up from: Depart: Pick up: Check-in: Morning Midday Evening Anytime 00:00 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 Check-out: Going to: Going to: Car class: No Preference Mini-car Economy Compact Midsize Standard Full Size Premium Luxury Return: Drop-off: Morning Midday Evening Anytime 00:00 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 Adults: (12-64) 0 1 2 3 4 5 6 0 1 2 3 4 5 6 Seniors: (65+) 0 1 2 3 4 5 6 Children: (0-11) 0 1 2 3 4 5 Please Note: All drivers must have held a full licence for at least one year and be 25 or older. If the driver is over 65, please call Expedia.co.uk on (0870) 050 0808 Specify ages of children at time of travel. Discounts may be offered to children of certain ages. Child 1: -?- 7 8 9 10 11 Child 2: -?- 7 8 9 10 11 Child 3: -?- 7 8 9 10 11 Child 4: -?- 7 8 9 10 11 Child 5: -?- 7 8 9 10 11 Child 6: -?- 7 8 9 10 11 More flight search options: Premium classes, one way trips, multiple destinations... More hotel search options: Hotel details, multiple rooms... More car search options: Need any special equipment? More flight + hotel search options: Multiple rooms, more destinations... More flight + car search options: More destinations... More flight + hotel + car search options: More destinations... January Sale now on! -- City Breaks from £112 Winter Sun from £111 Ski Deals from £173 Family Holidays from £133 -- Family Deals from £133 Last Minute from £102 World Cup from £199 Discover the World London departures Description from Destination Hotel Holiday Rome £44 £158 North America £34 £342 Caribbean £47 £537 Eastern Europe £42 £109 Far East £23 £435 Mediterranean £35 £116 UK & Ireland £35 £89 from --New York flights £253 Explore World Heritage sites Visit the Great Barrier Reef, the Pyramids of Egypt and more... Regional Departures London departures Holidays from Birmingham £148 Manchester £113 Scotland £111 flights | hotels | hotel chains | holidays | car hire | about expedia.co.uk | site map | affiliates | advertising | jobs | privacy policy | terms of use | international sites | ©2005, Expedia, Inc. All rights reserved travel , and travel guides . preferred partners Expedia, Inc., not responsible for content on external Web sites. Travel US | Travel CA | Voyages CA | Voyages FR | Reisen DE | Reis NL | Viaggio IT | Hotels.com | Travel AU Holidays that include air travel, which you arrange on Expedia.co.uk  are ATOL Protected by the Civil Aviation Authority under ATOL number 5788. ATOL protection extends primarily to customers who book and pay in the United Kingdom. For all pre-arranged holidays bought from Expedia.co.uk, Expedia, Inc acts as an authorised travel agent .

Air Travel Consumer Report

Aviation Consumer Protection Home Page Español/Spanish Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information New Horizons Information for the Air Traveler with a Disability Printer-friendly version (in Microsoft Word format) CONTENTS Introduction Planning Your Trip The New Traveling Environment Getting Advance Information About the Aircraft When Advance Notice Can Be Required When Attendants Can Be Required At The Airport Airport Accessibility Moving Through the Airport Passenger Information Security Screening Medical Certificates Communicable Diseases Getting On And Off The Plane The Safety Briefing Handling of Mobility Aids and Assistive Devices Boarding and Deplaning On The Plane Aircraft Accessibility Seat Assignments Service Animals In-Cabin Service Charges for Accommodations Prohibited Personnel Training Compliance Procedures Introduction For years, access to the nation’s air travel system for persons with disabilitieswas an area of substantial dissatisfaction, with both passengers and theairline industry recognizing the need for major improvement.In 1986 Congress passed the Air CarrierAccess Act, requiring the Department of Transportation (DOT) to develop newregulations which ensure that persons with disabilities will be treated withoutdiscrimination in a way consistent with the safe carriage of allpassengers. These regulations werepublished in March 1990 and have been amended several times since then. The DOT regulations, referred to here as the Air Carrier Access rules, represent amajor stride forward in improving air travel for persons withdisabilities.The rules clearly explainthe responsibilities of the traveler, the carriers, the airport operators, andcontractors, who collectively make up the system which moves over one millionpassengers per day. The Air Carrier Access Act was amended effectiveApril 5, 2000, to cover foreign air carriers.The rules that implement the ACAA will be amended to reflect thatchange. TheAir Carrier Access rules are designed to minimize the special problems thattravelers with disabilities face as they negotiate their way through thenation’s complex air travel system from origin to destination. This is achieved: By recognizing that the physical barriersencountered by passengers with disabilities can frequently be overcome byemploying simple changes in layout and technology. By adopting the principle that manydifficulties confronting passengers with hearing or vision impairments will berelieved if they are provided access to the same information that is availableto all other passengers. Through training of all air travel personnelwho come in day-to-day contact with persons with disabilities, to understandtheir needs and how they can be accommodated quickly, safely, and with dignity. Thisguide is designed to offer travelers with disabilities a brief butauthoritative source of information about the Air Carrier Access rules: theaccommodations, facilities, and services that are now required to beavailable. It also describes featuresrequired by other regulations designed to make air travel more accessible. Theguide is structured in much the same sequence as a passenger would plan for atrip: the circumstances he or she must consider prior to traveling, what willbe encountered at the airport, and what to expect in the transitions fromairport to airplane, on the plane, and then airplane to airport. Top of document Planning Your Trip The New Traveling Environment THE AIR CARRIER ACCESS RULES SWEEP aside many restrictionsthat formerly discriminated against passengers with disabilities: A carrier may not refuse transportation to apassenger solely on the basis of a disability. Air carriers may not limit the number ofindividuals with disabilities on a particular flight. All trip information that is made availableto other passengers also must be made available to passengers withdisabilities. Carriers must provide passage to anindividual who has a disability that may affect his or her appearance orinvoluntary behavior, even if this disability may offend, annoy, or be aninconvenience to crew-members or other passengers. There are a few exceptions: The carrier may refuse transportation if theindividual with a disability would endanger the health or safety of otherpassengers, or transporting the person would be a violation of FAA safetyrules. The carrier may refuse transportation ifthere are no lifts, boarding chairs or other devices available which can beadapted to enplane the passenger.Airline personnel are not required to carry a mobility-impaired personon or off the aircraft by hand, i.e. to directly pick up the passenger's bodyin the arms of one or more airline staffers and carry the individual up or downstairs. Lifts or similar devices arecurrently required for nearly all flights on aircraft with 19 or more seats atairports with 10,000 or more annual enplanements. There are special rules about persons withcertain disabilities or communicable diseases.These rules are covered in the chapter entitled “ At the Airport .” The carrier may refuse transportation if itis unable to seat the passenger without violating the FAA Exit Row Seatingrules. See the chapter “ On the Plane .” There are new procedures for resolving disputes: All carriers are now required to have aComplaints Resolution Official (CRO) immediately available (even if by phone)to resolve disagreements which may arise between the carrier and passengerswith disabilities. Travelers who disagree with a carrier’s actionstoward them can pursue the issue with the carrier’s CRO on the spot. A carrier that refuses transportation to anyperson based on a disability must provide a written statement to that personwithin 10 calendar days, stating the basis for the refusal.The statement must include, whereapplicable, the basis for the carrier’s opinion that transporting the personcould be harmful to the safety of the flight. If the passenger is still not satisfied, he or she may pursue DOT enforcement action. Getting Advance Information About the Aircraft Travelerswith disabilities must be provided information upon request concerningfacilities and services available to them.When feasible this information will pertain to the specific aircraftscheduled for a specific flight. Suchinformation includes: Any limitations concerning the ability of theaircraft to accommodate an individual with a disability (the carrier shallprovide this information to any passenger who states that he or she uses awheelchair for boarding, even if the passenger does not explicitly request theinformation); The location of seats (if any) with movableaisle armrests and any seats which the carrier does not make available to anindividual with a disability (e.g., exit rows); Any limitations on the availability ofstorage facilities in the cabin or in the cargo bay for mobility aids or otherequipment commonly used by an individual with a disability; Whether the aircraft has an accessible lavatory. Normally,advance information about the aircraft will be requested by phone.Any carrier that provides telephone servicefor the purpose of making reservations or offering general information mustprovide comparable services for hearing-impaired individuals, utilizingtelecommunications devices for the deaf (TDDs), or text telephones (TTs).The TTs shall be available during the samehours that the general public has access to regular phone service.The response time to answer calls on the TTline shall also be equivalent to the response time available to the generalpublic. Charges for the call, if any, shall be the same as charges made to thegeneral public. When Advance Notice Can Be Required Airlinesmay not require passengers with disabilities to provide advance notice of theirintent to travel or of their disability except as provided below.Nonetheless, letting the airline know inadvance how they can help you will generally result in a smoother trip. Carriersmay require up to 48 hours advance notice and one hour advance check-in from aperson with a disability who wishes to receive any of the following services: Transportation for an electric wheelchair onan aircraft with fewer than 60 seats; Provision by the carrier of hazardousmaterials packaging for the battery of a wheelchair or other assistive device; Accommodations for 10 or more passengers withdisabilities who travel as a group; Provision of an on-board wheelchair on anaircraft that does not have an accessible lavatory for persons who can use aninaccessible lavatory but need an on-board chair to do so. Anairline that uses a “block seating” approach to provide special seating forpassengers with disabilities is free to require 24 hours advance notice forsuch accommodations. See the “Seating”section later in this booklet. Carriersare not required to provide the following services or equipment, but shouldthey choose to provide them, they may require 48 hours advance notice and a onehour advance check-in: Medical oxygen for use on board the aircraft; Carriage of an incubator; Hook-up for a respirator to the aircraft'selectrical supply; Accommodations for a passenger who musttravel on a stretcher. Carriersmay impose reasonable, non­discriminatory charges for these optionalservices. Wherea service is required by the rule, the airline must ensure that it is providedif appropriate notice has been given and the service requested is available onthat particular flight. If a passengerdoes not meet advance notice or check-in requirements, carriers must make areasonable effort to accommodate the requested service, providing this does notdelay the flight. Ifa passenger with a disability provides the required notice but is required tofly on another carrier (for example, if the flight is cancelled), the originalcarrier must, to the maximum extent feasible, provide assistance to the secondcarrier in furnishing the accommodation requested by the individual. Itmust be recognized that even when a passenger has requested information inadvance on the accessibility features of the scheduled aircraft, carriers sometimeshave to substitute a different aircraft at the last minute for safety,mechanical or other reasons. Thesubstitute aircraft may not be as fully accessible—a condition that may prevailuntil the retirement of the last of the aircraft that were in service beforethe implementation of the Air Carrier Access rules. When Attendants Can Be Required Carriersmay require the following individuals to be accompaniedby an attendant: A person traveling on a stretcher or in anincubator (for flights where such service is offered); A person who, because of a mental disability,is unable to comprehend or respond appropriately to safety instructions fromcarrier personnel; A person with a mobility impairment so severethat the individual is unable to assist in his or her own evacuation from theaircraft; A person who has both severe hearing andsevere vision impairments which prevent him or her from receiving and acting onnecessary instructions from carrier personnel when evacuating the aircraftduring an emergency. Thecarrier and the passenger may disagree about the applicability of one of thesecriteria. In such cases, the airlinecan require the passenger to travel with an attendant, contrary to thepassenger’s assurances that he or she can travel alone. However, the carriercannot charge for the transportation of the attendant. Theairline can choose an attendant in a number of ways.It could designate an-off duty employee who happened to betraveling on the same flight to act as the attendant.The carrier or the passenger with a disability could seek avolunteer from among other passengers on the flight to act as the attendant.The carrier could provide a free ticket toan attendant of the passenger's choice for that flight segment.In the end, however, a carrier is notrequired to find or furnish an attendant. Theattendant would not be required to provide personal service to the passengerwith a disability other than to provide assistance in the event of an emergencyevacuation. This is in contrast to thecase of the passenger that usually travels accompanied by a personal attendant,who would provide the passenger whatever service he or she requests. Ifthere is not a seat available on the flight for an attendant, and as a result aperson with a disability holding a confirmed reservation is denied travel onthe flight, the passenger with a disability is eligible for denied boardingcompensation. Forpurposes of determining whether a seat is available for an attendant, theattendant shall be deemed to have checked in at the same time as the personwith the disability. Top of document At The Airport Airport Accessibility UNTIL A FEW YEARS AGO, ONLY THOSE AIRPORT facilitiesdesigned, constructed, or renovated by or for a recipient of federal funds hadto comply with federal accessibility standards.Even at federally-assisted airports, not all facilities andactivities were required to be accessible.Examples are privately-owned ground transportation and concessionsselling goods or services to the public.As a result of the Air Carrier Access rules, and the Americans withDisabilities Act of 1990 (ADA) and implementing regulations, theseprivately-owned facilities must also be made accessible. Ingeneral, airports under construction or being refurbished must comply with theADA Accessibility Guidelines (ADAAG) and other regulations governingaccessibility in accordance with a timetable established in the ADA.The ADAAGs can be found at http://www.access-board.gov/adaag/html/adaag.htm .Note in particular section 10.4,“Airports.” Thus, while there are stillmany changes to be made, the accessibility of most airports is improving.With few exceptions, the following servicesshould be available in all air carrier terminals within the next few years: Accessible parking near the terminal; Signs indicating accessible parking and theeasiest access from those spaces to the terminal; Accessible medical aid facilities andtravelers aid stations; Accessible restrooms; Accessible drinking fountains; Accessible ticketing systems at primary farecollection areas; Amplified telephones and text telephones(TTs) for use by persons with hearing and speech impairments (there must be atleast one TT in each terminal in a clearly marked accessible location); Accessible baggage check-in and retrieval areas; Jet bridges and mobile lounges that areaccessible (at airports that have such facilities); Level entry boarding ramps, lifts or othermeans of assisting an individual with a disability on and off an aircraft; Information systems using visual words,letters or symbols with lighting and color coding, and systems for providinginformation orally; Signs indicating the location of specific facilitiesand services. Moving Through the Airport Tomake travel easier for an individual with a disability, major airports will berequired to make the following services accessible under new rules being putinto effect in the next several years: Shuttle vehicles, owned or operated byairports, transporting people between parking lots and terminal buildings; People movers and moving walkways within andbetween terminals and gates. Allcarrier facilities must currently include one accessible route from an airportentrance to ticket counters, boarding locations and baggage handlingareas. These routes must minimize anyextra distance that wheelchair users must travel compared to other passengersto reach these facilities. Outbound andinbound baggage facilities must provide efficient baggage handling forindividuals with a disability, and these facilities must be designed andoperated so as to be accessible. Theremust be appropriate signs to indicate the location of accessible services. Carrierscannot restrict the movements of persons with disabilities in terminals orrequire them to remain in a holding area or other location while awaitingtransportation and other assistance. Curbside baggage check-in (available only fordomestic flights) may be helpful to passengers with a disability. Passenger Information Carriers must ensure that individuals withdisabilities, including those with vision and hearing impairments, have timelyaccess to the same information provided to other passengers,including (but notlimited to) information on: ticketing; scheduled departure times and gates; change of gate assignments; status of flight delays; schedule changes; flight check-in; checking and claiming of luggage. This information must bemade available upon request. A crewmember is not required to interrupt his or her immediate safety duties tosupply such information. A copy of the Air Carrier Access rules must be madeavailable by carriers for inspection upon request at each airport. As previously noted, any carrier that providestelephone service for the purpose of making reservations or offering generalinformation shall also provide TT service.This service for people with speech and hearing impairments must beavailable during the same hours that the general public has access to regularphone service, with equivalent response times and charges. Security Screening An individual with a disability must undergo thesame security screening as any other member of the traveling public. If an individual with a disability is able to passthrough the security system without activating it, the person shall not besubject to special screening procedures.Security personnel are free to examine an assistive device that theybelieve is capable of concealing a weapon or other prohibited item.If an individual with a disability is notable to pass through the system without activating it, the person will besubject to further screening in the same manner as any other passengeractivating the system. Security screening personnel at some airports mayemploy a hand-held device that will allow them to complete the screeningwithout having to physically search the individual.If this method is still unable to clear the individual and aphysical search becomes necessary, then at the passenger’s request, the searchmust be done in private. If the passenger requests a private screening in atimely manner, the carrier must provide it in time for the passenger to boardthe aircraft. Such private screeningswill not be required, however, to a greater extent or for any different reasonthan for other passengers. However,they may take more time. Medical Certificates A medical certificate is a written statement fromthe passenger’s physician saying that the passenger is capable of completingthe flight safely without requiring extraordinary medical care. A disability is not sufficient grounds for a carrierto request a medical certificate.Carriers shall not require passengers to present a medical certificateunless the person: Is on a stretcher or in an incubator (where such service is offered); Needs medical oxygen during flight (where such service is offered); Has a medical condition which causes thecarrier to have reasonable doubt that the individual can complete the flightsafely, without requiring extraordinary medical assistance during the flight;or Has a communicable disease or infection thathas been determined by federal public health authorities to be generallytransmittable during flight. If the medical certificateis necessitated by a communicable disease (see next section), it must say thatthe disease or infection will not be communicable to other persons during thenormal course of flight, or it shall state any conditions or precautions thatwould have to be observed to prevent transmission of the disease or infectionto others. Carriers cannot mandate separate treatment for anindividual with a disability except for reasons of safety or to prevent thespread of a communicable disease or infection. Communicable Diseases As part of their responsibility to their passengers,air carriers try to prevent the spread of infection or a communicable diseaseon board an aircraft. If a person whoseeks passage has an infection or disease that would be transmittable duringthe normal course of a flight, and that has been deemed so by a federal publichealth authority knowledgeable about the disease or infection, then the carriermay: Refuse to provide transportation to the person; Require the person to provide a medical certificatestating that the disease at its current stage would not be transmittable duringthe normal course of flight, or describing measures which would preventtransmission during flight; Impose on the person a condition orrequirement not imposed on other passengers (e.g., wearing a mask). If the individual has acontagious disease but presents a medical certificate describing conditions orprecautions that would prevent the transmission of the disease during theflight, the carrier shall provide transportation unless it is not feasible toact upon the conditions set forth in the certificate to prevent transmission ofthe disease. Top of document Getting On And Off The Plane The Safety Briefing FAA REGULATIONS REQUIRE THAT carrierpersonnel provide a safety briefing toall passengers before takeoff. Thisbriefing is for the passengers’ own safety and is intended for that purposeonly. Carrier personnel may offer an individual briefingto a person whose disability precludeshim or her from receiving the information presented in the generalbriefing. The individual briefing mustbe provided as inconspicuously and discretely as possible.Most carriers choose to offer this briefingbefore other passengers board the flight if the passenger with a disabilitychooses to pre-board the flight. Acarrier can present the special briefing at any time before takeoff that doesnot interfere with other safety duties. Carriers may not ‘quiz’ the individual about thematerial presented in the briefing, except to the same degree they quiz allpassengers about the general briefing.A carrier cannot take any adverse action against the passenger on thebasis that, in the carrier’s opinion, the passenger did not understand thesafety briefing. Safety briefings presented to passengers on videoscreens must have an open caption or an insert for a sign language interpreter,unless this would interfere with the video or would not be large enough to beseen. This requirement takes effect asold videos are replaced in the normal course of business. Handling of Mobility Aids and Assistive Devices To the extent consistent with various FAA safetyregulations, passengers may bring on board and use ventilators and respirators,powered by non-spillable batteries.Assistive devices brought into the cabin by an individual with adisability shall not count toward a limit on carry-on items. Persons using canes and other assistive devices maystow these items on board the aircraft, consistent with safety regulations.Carriers shall permit passengers to stow wheelchairs or component parts of amobility device under seats, or in overhead compartments. Carriers must permit one folding wheelchair to bestowed in a cabin closet, or other approved priority storage area, if theaircraft has such areas and stowage can be accomplished in accordance with FAAsafety regulations. If the passengerusing it pre-boards, stowage of the wheelchair takes priority over the carry-onitems brought on by other passengers enplaning at the same airport (includingpassengers in another cabin, such as First Class), but not over items ofpassengers who boarded at previous stops. When stowed in the cargo compartment, wheelchairsand other assistive devices must be given priority over cargo and baggage, andmust be among the first items unloaded.Mobility aids shall be returned to the owner as close as possible to thedoor of the aircraft (consistent with DOT hazardous materials regulations) orat the baggage claim area, in accordance with whatever request was made by thepassenger before boarding. If the priority storage accorded to mobility aidsprevents another passenger’s baggage from being carried, the carrier shall makeits best efforts to ensure the other baggage arrives within four hours. On certain aircraft, some assistive devices willhave to be disassembled in order to be transported (e.g., electric wheelchairs,other devices too large to fit in the cabin or in the cargo hold in onepiece). When assistive devices aredisassembled, carriers are obligated to return them to passengers in thecondition that the carrier received them (e.g., assembled). Carriersmust transport battery-powered wheelchairs, except where cargo compartment sizeor aircraft airworthiness considerations do not permit doing so.Electric wheelchairs must be treated inaccordance with both DOT regulations for handling hazardous materials, and DOTAir Carrier Access regulations, which differentiate between spillable andnon-spillable batteries: Spillable Batteries. If the chair is poweredby a spillable battery, the battery must be removed unless the wheelchair canbe loaded, stored, secured, and unloaded always in an upright position.When it is possible to load, store, secure,and unload with the wheelchair always in an upright position and the battery issecurely attached to the wheelchair, the carrier may not remove the batteryfrom the chair. Nonspillable Batteries . It is never necessaryunder the DOT hazardous materials regulations to remove a battery that ismarked as nonspillable from a wheelchair before stowing it.DOT issued rules that require newnon-spillable batteries to be marked as such effective September 1995. The carrier may remove a battery that is not marked as nonspillable from themobility aid if it cannot be loaded, stored, secured and unloaded always in anupright position. An across-the-boardassumption that all batteries are spillable is not consistent with the AirCarrier Access rules. A nonspillable battery may be removed where it appears to be damaged and leakageof battery fluid is possible. Other provisions concerning electric wheelchairs: The battery of a wheelchair may not be drained. When DOT hazardous materials regulationsrequire detaching the battery from the wheelchair, the carrier shall uponrequest provide packaging for the battery that will meet safety requirements. Carriers may not charge for packagingwheelchair batteries. Carriers may require passengers with electricwheelchairs to check in one hour before flight time. If a passenger checks in less than one hourbefore flight time, the carrier shall make a reasonable effort to carry his orher wheelchair unless this would delay the flight. Carriers must allow passengers to providewritten instructions concerning the disassembly and assembly of theirwheelchairs. Carriers may not require apassenger with a disability to sign a waiver of liability for damage or loss ofwheelchairs or other assistive devices.The carrier may make note of any pre-existing defect to the device. On domestic trips, airlines are permitted to limittheir liability for loss, damage or delay to checked baggage to $2,500 perpassenger. This limit does not apply towheelchairs or other assistive devices, however. When an assistive device is lost or destroyed on a domestic trip,the criterion for calculating the compensation is the original purchase priceof the device. This expanded liability for assistive devices doesnot extend to international trips, where the Warsaw Convention applies.For most international trips (including thedomestic portions of an international trip) the current liability isapproximately $9.07 per pound for checked baggage and $400 per passenger forunchecked baggage, including assistive devices. [1] Boarding and Deplaning Properly trained service personnel who areknowledgeable on how to assist individuals with a disability in boarding andexiting must be available if needed.Equipment used for assisting passengers must be kept in good workingcondition. Boarding and exiting most medium and large-size jet aircraft is almost always by way of level boarding ramps or mobile lounges, which must be accessible. If ramps or mobile lounges are not used, then on most flights using aircraft with 19 or more seats a lifting device (other than a device used for freight) must be provided to assist persons with limited mobility safely on and off the aircraft. On flights on smaller aircraft, passengers with mobility impairments are generally carried up and down the aircraft’s boarding stairs using a "boarding chair." Airlines are not permitted to hand-carry passengers on and off aircraft, i.e., to directly pick a passenger’s body in the arms of airline personnel. In order to provide some personal assistance andextra time, the air carrier may offer a passenger with a disability, or anypassenger that may be in need of assistance, the opportunity to pre-board theaircraft. The passenger has the optionto accept or decline the offer. On connecting flights, the delivering carrier isresponsible for providing assistance to the individual with a disability inreaching his or her connecting flight. Carriers cannot leave a pas­senger unattended formore than 30 minutes in a ground wheelchair, boarding chair, or other device inwhich the passenger is not independently mobile. Top of document On The Plane Aircraft Accessibility PRIOR TO THE ENACTMENT OF THE AIR CarrierAccess Act of 1986, accessibility requirements for aircraft were verylimited. The rules implementing thatlaw require that new aircraft delivered after April 1992 have the followingaccessibility features: For aircraft with 30 or more passenger seats: At least one half of the armrests on aisle seats shall be movable to facilitate transferring passengers from on‑board wheelchairs to the aisle seat; Carriers shall establish procedures to ensure that individuals with disabilities can readily obtain seating in rows with movable aisle armrests; An aisle seat is not required to have a movable armrest if not feasible or if a person with a disability would be precluded from sitting there by FAA safety rules (e.g., an exit row). For aircraft with 100 or more seats: Priority space in the cabin shall be provided for stowage of at least one passenger’s folding wheelchair. (This rule also applies to aircraft of smaller size, if there is a closet large enough to accommodate a folding wheelchair.) For aircraft with more than one aisle: At least one accessible lavatory (with door locks, call buttons, grab bars, and lever faucets) shall be available which will have sufficient room to allow a passenger using an on-board wheelchair to enter, maneuver, and use the facilities with the same degree of privacy as other passengers. Aircraft with more than 60 seats must have anoperable on-board wheelchair if There is an accessible lavatory, or A passenger provides advance notice that he or she can use an inaccessible lavatory but needs an on-board chair to reach it, even if the aircraft predated the rule and has not been refurbished (see below). An aircraft delivered beforeApril 1992 does not have to be made accessible until its interior isrefurbished. At that time the relevantaccessibility features shall be added. Airplanes in the commercial fleet have their seatsreplaced under different schedules depending on the carrier.At the time when all seats are beingreplaced on an aircraft with 30 or more passenger seats,half of the aisle seatsmust be equipped with movable aisle armrests.This shall be done on smaller aircraft to the extent it is not inconsistentwith structural, weight, balance, operational or interior configurationlimitations. Similarly, all aircraft undergoing replacement ofcabin interior elements or lavatories must meet the accessibility requirementsfor the affected features, including cabin storage space for a folding wheelchair,and an on-board wheelchair if there is an accessible lavatory (unlessprohibited by structural, weight, balance, or configuration limitations). Seat Assignments An individual with a disability cannot be requiredto sit in a particular seat or be excluded from any seat, exceptas provided by FAA safety rules, such as theFAA Exit Row Seating rule. For safetyreasons, that rule limits seating in exit rows to those persons with the mostpotential to be able to operate the emergency exit and help in an aircraftevacuation. The carrier cannot denytransport, but may deny specific seats to travelers who are less than age 15 orlack the capacity to act without an adult, or who lack suf­­ficient mobility,strength, dexterity, vision, hearing, speech, reading or comprehensionabilities to perform emergency evacuation functions.The carrier may also deny specific seats to persons with acondition or responsibilities, such as caring for small children, that mightprevent the person from performing emergency evacuation functions, or causeharm to themselves in doing so. A traveler with a disability may also be denied certain seats if: The passenger’s involuntary behavior is suchthat it could compromise safety of the flight and the safety problem can bemitigated to an acceptable degree by assigning the passenger a specific seatrather than refusing service; The seat desired cannot accommodate guide dogs or service animals. In each instance, carriers are obligated to offer alternative seat locations. Service Animals Carriers must permit dog guides or other serviceanimals with appropriate identification to accompany an individual with adisability on a flight. Identificationmay include cards or other documentation, presence of a harness or markings ona harness, tags, or the credible verbal assurance of the passenger using theanimal. If carriers provide special information topassengers concerning the transportation of animals outside the continentalUnited States, they must provide such information to all passengers withanimals on such flights, not simply to passengers with disabilities who aretraveling with service animals. Carriers must permit a service animal to accompany atraveler with a disability to any seat in which the person sits, unless theanimal obstructs an aisle or other area that must remain clear in order tofacilitate an emergency evacuation, in which case the passenger will beassigned another seat. In-Cabin Service Air carrier personnel shall assist a passenger with a disability to: Move to and from seats as a part of theboarding and exiting process; Open packages and identify food (assistancewith actual eating is not required); Use an on-board wheelchair when available toenable the passenger to move to and from the lavatory; Move to and from the lavatory, in the case ofa semi-ambulatory person (as long as this does not require lifting or carryingby the airline employee); Load and retrieve carry-on items, includingmobility aids and other assistive devices stowed on board the aircraft. Carrier personnel are notrequired to provide assistance inside the lavatory or at the passenger’s seatwith elimination functions. The carrierpersonnel are also not required to perform medical services for an individualwith a disability. Charges for Accommodations Prohibited Carriers cannot impose charges for providingfacilities, equipment, or services to an individual with a disability that arerequired by DOT's Air Carrier Access regulations.They may charge for optional services, however, such as oxygenand accommodation of stretchers. Personnel Training Carriers must provide training on passengers withdisabilities for all personnel who deal with the traveling public.This training shall be appropriate to theduties of each employee and will be designed to help the employee understandthe special needs of these travelers, and how they can be accommodated quickly,safely, and with dignity. The trainingmust familiarize employees with: The Department of Transportation’s rules onthe provision of air service to an individual with a disability; The carrier’s procedures for providingtransportation to persons with disabilities, including the proper and safeoperation of any equipment used to accommodate such persons; How to respond appropriately to persons withdifferent dis­abilities, including persons with mobility, sensory, mental, andemotional disabilities. Top of document Compliance Procedures EACH CARRIER MUST HAVE AT LEAST oneComplaints Resolution Official (CRO) available at each airport during times ofscheduled carrier operations. The CROcan be made available by telephone. Any passenger having a complaint of allegedviolations of the Air Carrier Access rules is entitled to communicate with aCRO, who has authority to resolve complaints on behalf of the carrier. If a CRO receives a complaint before the action ofcarrier personnel has resulted in violation of the Air Carrier Access rules,the CRO must take or direct other carrier personnel to take action to ensurecompliance with the rule. The CRO,however, does not have authority to countermand a safety-based decision made bythe pilot-in-command of an aircraft. If the CRO agrees with the passenger that aviolation of the rule occurred, he must provide the passenger a writtenstatement summarizing the facts and what steps if any, the carrier proposes totake in response to the violation. If the CRO determines that no violation hasoccurred, he must provide the passenger a written statement summarizing thefacts and reasons for the decision or conclusion. The written statement must inform the interestedparty of his or her right to pursue DOT enforcement action if the passenger isstill not satisfied with the response.If possible, the written statement by the CRO must be given to thepassenger at the airport; otherwise, it shall be sent to the passenger within10 days of the incident. Carriers shall establish a procedure for resolvingwritten complaints alleging violations of any Air Carrier Access ruleprovision. If a passenger chooses tofile a written complaint, the complaint should note whether the passengercontacted the CRO at the time of the alleged violation, including the CRO’sname and the date of contact, if available.It should include any written response received from the CRO.A carrier shall not be required to respondto a complaint postmarked more than 45 days after the date of an allegedviolation. A carrier must respond to a written complaint within30 days after receiving it. Theresponse must state the airline’s position on the alleged violation, and mayalso state whether and why no violation occurred, or what the airline plans todo about the problem. The carrier mustalso inform the passenger of his or her right to pursue DOT enforcement action. Any person believing that a carrier has violated anyprovision of the rule may contact the following office for assistance: Department of Transportation Aviation Consumer Protection Division, C-75 400 Seventh Street, S.W. Washington, D.C. 20590 E-mail: airconsumer@ost.dot.gov [1] As with any passengerbaggage, this limit may be increased through Excess Valuation coveragepurchased through the individual airline.The passenger should also check his or her homeowners or rentersinsurance to determine whether it provides additional coverage. Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information Additional information may be obtained by contacting airconsumer@ost.dot.gov . Office of Aviation Enforcement and Proceedings 400 Seventh Street, SW, Room 4107 Washington, DC 20590 http://airconsumer.ost.dot.gov