Air Travel Consumer Report

Aviation Consumer Protection Home Page Español/Spanish Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information New Horizons Information for the Air Traveler with a Disability Printer-friendly version (in Microsoft Word format) CONTENTS Introduction Planning Your Trip The New Traveling Environment Getting Advance Information About the Aircraft When Advance Notice Can Be Required When Attendants Can Be Required At The Airport Airport Accessibility Moving Through the Airport Passenger Information Security Screening Medical Certificates Communicable Diseases Getting On And Off The Plane The Safety Briefing Handling of Mobility Aids and Assistive Devices Boarding and Deplaning On The Plane Aircraft Accessibility Seat Assignments Service Animals In-Cabin Service Charges for Accommodations Prohibited Personnel Training Compliance Procedures Introduction For years, access to the nation’s air travel system for persons with disabilitieswas an area of substantial dissatisfaction, with both passengers and theairline industry recognizing the need for major improvement.In 1986 Congress passed the Air CarrierAccess Act, requiring the Department of Transportation (DOT) to develop newregulations which ensure that persons with disabilities will be treated withoutdiscrimination in a way consistent with the safe carriage of allpassengers. These regulations werepublished in March 1990 and have been amended several times since then. The DOT regulations, referred to here as the Air Carrier Access rules, represent amajor stride forward in improving air travel for persons withdisabilities.The rules clearly explainthe responsibilities of the traveler, the carriers, the airport operators, andcontractors, who collectively make up the system which moves over one millionpassengers per day. The Air Carrier Access Act was amended effectiveApril 5, 2000, to cover foreign air carriers.The rules that implement the ACAA will be amended to reflect thatchange. TheAir Carrier Access rules are designed to minimize the special problems thattravelers with disabilities face as they negotiate their way through thenation’s complex air travel system from origin to destination. This is achieved: By recognizing that the physical barriersencountered by passengers with disabilities can frequently be overcome byemploying simple changes in layout and technology. By adopting the principle that manydifficulties confronting passengers with hearing or vision impairments will berelieved if they are provided access to the same information that is availableto all other passengers. Through training of all air travel personnelwho come in day-to-day contact with persons with disabilities, to understandtheir needs and how they can be accommodated quickly, safely, and with dignity. Thisguide is designed to offer travelers with disabilities a brief butauthoritative source of information about the Air Carrier Access rules: theaccommodations, facilities, and services that are now required to beavailable. It also describes featuresrequired by other regulations designed to make air travel more accessible. Theguide is structured in much the same sequence as a passenger would plan for atrip: the circumstances he or she must consider prior to traveling, what willbe encountered at the airport, and what to expect in the transitions fromairport to airplane, on the plane, and then airplane to airport. Top of document Planning Your Trip The New Traveling Environment THE AIR CARRIER ACCESS RULES SWEEP aside many restrictionsthat formerly discriminated against passengers with disabilities: A carrier may not refuse transportation to apassenger solely on the basis of a disability. Air carriers may not limit the number ofindividuals with disabilities on a particular flight. All trip information that is made availableto other passengers also must be made available to passengers withdisabilities. Carriers must provide passage to anindividual who has a disability that may affect his or her appearance orinvoluntary behavior, even if this disability may offend, annoy, or be aninconvenience to crew-members or other passengers. There are a few exceptions: The carrier may refuse transportation if theindividual with a disability would endanger the health or safety of otherpassengers, or transporting the person would be a violation of FAA safetyrules. The carrier may refuse transportation ifthere are no lifts, boarding chairs or other devices available which can beadapted to enplane the passenger.Airline personnel are not required to carry a mobility-impaired personon or off the aircraft by hand, i.e. to directly pick up the passenger's bodyin the arms of one or more airline staffers and carry the individual up or downstairs. Lifts or similar devices arecurrently required for nearly all flights on aircraft with 19 or more seats atairports with 10,000 or more annual enplanements. There are special rules about persons withcertain disabilities or communicable diseases.These rules are covered in the chapter entitled “ At the Airport .” The carrier may refuse transportation if itis unable to seat the passenger without violating the FAA Exit Row Seatingrules. See the chapter “ On the Plane .” There are new procedures for resolving disputes: All carriers are now required to have aComplaints Resolution Official (CRO) immediately available (even if by phone)to resolve disagreements which may arise between the carrier and passengerswith disabilities. Travelers who disagree with a carrier’s actionstoward them can pursue the issue with the carrier’s CRO on the spot. A carrier that refuses transportation to anyperson based on a disability must provide a written statement to that personwithin 10 calendar days, stating the basis for the refusal.The statement must include, whereapplicable, the basis for the carrier’s opinion that transporting the personcould be harmful to the safety of the flight. If the passenger is still not satisfied, he or she may pursue DOT enforcement action. Getting Advance Information About the Aircraft Travelerswith disabilities must be provided information upon request concerningfacilities and services available to them.When feasible this information will pertain to the specific aircraftscheduled for a specific flight. Suchinformation includes: Any limitations concerning the ability of theaircraft to accommodate an individual with a disability (the carrier shallprovide this information to any passenger who states that he or she uses awheelchair for boarding, even if the passenger does not explicitly request theinformation); The location of seats (if any) with movableaisle armrests and any seats which the carrier does not make available to anindividual with a disability (e.g., exit rows); Any limitations on the availability ofstorage facilities in the cabin or in the cargo bay for mobility aids or otherequipment commonly used by an individual with a disability; Whether the aircraft has an accessible lavatory. Normally,advance information about the aircraft will be requested by phone.Any carrier that provides telephone servicefor the purpose of making reservations or offering general information mustprovide comparable services for hearing-impaired individuals, utilizingtelecommunications devices for the deaf (TDDs), or text telephones (TTs).The TTs shall be available during the samehours that the general public has access to regular phone service.The response time to answer calls on the TTline shall also be equivalent to the response time available to the generalpublic. Charges for the call, if any, shall be the same as charges made to thegeneral public. When Advance Notice Can Be Required Airlinesmay not require passengers with disabilities to provide advance notice of theirintent to travel or of their disability except as provided below.Nonetheless, letting the airline know inadvance how they can help you will generally result in a smoother trip. Carriersmay require up to 48 hours advance notice and one hour advance check-in from aperson with a disability who wishes to receive any of the following services: Transportation for an electric wheelchair onan aircraft with fewer than 60 seats; Provision by the carrier of hazardousmaterials packaging for the battery of a wheelchair or other assistive device; Accommodations for 10 or more passengers withdisabilities who travel as a group; Provision of an on-board wheelchair on anaircraft that does not have an accessible lavatory for persons who can use aninaccessible lavatory but need an on-board chair to do so. Anairline that uses a “block seating” approach to provide special seating forpassengers with disabilities is free to require 24 hours advance notice forsuch accommodations. See the “Seating”section later in this booklet. Carriersare not required to provide the following services or equipment, but shouldthey choose to provide them, they may require 48 hours advance notice and a onehour advance check-in: Medical oxygen for use on board the aircraft; Carriage of an incubator; Hook-up for a respirator to the aircraft'selectrical supply; Accommodations for a passenger who musttravel on a stretcher. Carriersmay impose reasonable, non­discriminatory charges for these optionalservices. Wherea service is required by the rule, the airline must ensure that it is providedif appropriate notice has been given and the service requested is available onthat particular flight. If a passengerdoes not meet advance notice or check-in requirements, carriers must make areasonable effort to accommodate the requested service, providing this does notdelay the flight. Ifa passenger with a disability provides the required notice but is required tofly on another carrier (for example, if the flight is cancelled), the originalcarrier must, to the maximum extent feasible, provide assistance to the secondcarrier in furnishing the accommodation requested by the individual. Itmust be recognized that even when a passenger has requested information inadvance on the accessibility features of the scheduled aircraft, carriers sometimeshave to substitute a different aircraft at the last minute for safety,mechanical or other reasons. Thesubstitute aircraft may not be as fully accessible—a condition that may prevailuntil the retirement of the last of the aircraft that were in service beforethe implementation of the Air Carrier Access rules. When Attendants Can Be Required Carriersmay require the following individuals to be accompaniedby an attendant: A person traveling on a stretcher or in anincubator (for flights where such service is offered); A person who, because of a mental disability,is unable to comprehend or respond appropriately to safety instructions fromcarrier personnel; A person with a mobility impairment so severethat the individual is unable to assist in his or her own evacuation from theaircraft; A person who has both severe hearing andsevere vision impairments which prevent him or her from receiving and acting onnecessary instructions from carrier personnel when evacuating the aircraftduring an emergency. Thecarrier and the passenger may disagree about the applicability of one of thesecriteria. In such cases, the airlinecan require the passenger to travel with an attendant, contrary to thepassenger’s assurances that he or she can travel alone. However, the carriercannot charge for the transportation of the attendant. Theairline can choose an attendant in a number of ways.It could designate an-off duty employee who happened to betraveling on the same flight to act as the attendant.The carrier or the passenger with a disability could seek avolunteer from among other passengers on the flight to act as the attendant.The carrier could provide a free ticket toan attendant of the passenger's choice for that flight segment.In the end, however, a carrier is notrequired to find or furnish an attendant. Theattendant would not be required to provide personal service to the passengerwith a disability other than to provide assistance in the event of an emergencyevacuation. This is in contrast to thecase of the passenger that usually travels accompanied by a personal attendant,who would provide the passenger whatever service he or she requests. Ifthere is not a seat available on the flight for an attendant, and as a result aperson with a disability holding a confirmed reservation is denied travel onthe flight, the passenger with a disability is eligible for denied boardingcompensation. Forpurposes of determining whether a seat is available for an attendant, theattendant shall be deemed to have checked in at the same time as the personwith the disability. Top of document At The Airport Airport Accessibility UNTIL A FEW YEARS AGO, ONLY THOSE AIRPORT facilitiesdesigned, constructed, or renovated by or for a recipient of federal funds hadto comply with federal accessibility standards.Even at federally-assisted airports, not all facilities andactivities were required to be accessible.Examples are privately-owned ground transportation and concessionsselling goods or services to the public.As a result of the Air Carrier Access rules, and the Americans withDisabilities Act of 1990 (ADA) and implementing regulations, theseprivately-owned facilities must also be made accessible. Ingeneral, airports under construction or being refurbished must comply with theADA Accessibility Guidelines (ADAAG) and other regulations governingaccessibility in accordance with a timetable established in the ADA.The ADAAGs can be found at http://www.access-board.gov/adaag/html/adaag.htm .Note in particular section 10.4,“Airports.” Thus, while there are stillmany changes to be made, the accessibility of most airports is improving.With few exceptions, the following servicesshould be available in all air carrier terminals within the next few years: Accessible parking near the terminal; Signs indicating accessible parking and theeasiest access from those spaces to the terminal; Accessible medical aid facilities andtravelers aid stations; Accessible restrooms; Accessible drinking fountains; Accessible ticketing systems at primary farecollection areas; Amplified telephones and text telephones(TTs) for use by persons with hearing and speech impairments (there must be atleast one TT in each terminal in a clearly marked accessible location); Accessible baggage check-in and retrieval areas; Jet bridges and mobile lounges that areaccessible (at airports that have such facilities); Level entry boarding ramps, lifts or othermeans of assisting an individual with a disability on and off an aircraft; Information systems using visual words,letters or symbols with lighting and color coding, and systems for providinginformation orally; Signs indicating the location of specific facilitiesand services. Moving Through the Airport Tomake travel easier for an individual with a disability, major airports will berequired to make the following services accessible under new rules being putinto effect in the next several years: Shuttle vehicles, owned or operated byairports, transporting people between parking lots and terminal buildings; People movers and moving walkways within andbetween terminals and gates. Allcarrier facilities must currently include one accessible route from an airportentrance to ticket counters, boarding locations and baggage handlingareas. These routes must minimize anyextra distance that wheelchair users must travel compared to other passengersto reach these facilities. Outbound andinbound baggage facilities must provide efficient baggage handling forindividuals with a disability, and these facilities must be designed andoperated so as to be accessible. Theremust be appropriate signs to indicate the location of accessible services. Carrierscannot restrict the movements of persons with disabilities in terminals orrequire them to remain in a holding area or other location while awaitingtransportation and other assistance. Curbside baggage check-in (available only fordomestic flights) may be helpful to passengers with a disability. Passenger Information Carriers must ensure that individuals withdisabilities, including those with vision and hearing impairments, have timelyaccess to the same information provided to other passengers,including (but notlimited to) information on: ticketing; scheduled departure times and gates; change of gate assignments; status of flight delays; schedule changes; flight check-in; checking and claiming of luggage. This information must bemade available upon request. A crewmember is not required to interrupt his or her immediate safety duties tosupply such information. A copy of the Air Carrier Access rules must be madeavailable by carriers for inspection upon request at each airport. As previously noted, any carrier that providestelephone service for the purpose of making reservations or offering generalinformation shall also provide TT service.This service for people with speech and hearing impairments must beavailable during the same hours that the general public has access to regularphone service, with equivalent response times and charges. Security Screening An individual with a disability must undergo thesame security screening as any other member of the traveling public. If an individual with a disability is able to passthrough the security system without activating it, the person shall not besubject to special screening procedures.Security personnel are free to examine an assistive device that theybelieve is capable of concealing a weapon or other prohibited item.If an individual with a disability is notable to pass through the system without activating it, the person will besubject to further screening in the same manner as any other passengeractivating the system. Security screening personnel at some airports mayemploy a hand-held device that will allow them to complete the screeningwithout having to physically search the individual.If this method is still unable to clear the individual and aphysical search becomes necessary, then at the passenger’s request, the searchmust be done in private. If the passenger requests a private screening in atimely manner, the carrier must provide it in time for the passenger to boardthe aircraft. Such private screeningswill not be required, however, to a greater extent or for any different reasonthan for other passengers. However,they may take more time. Medical Certificates A medical certificate is a written statement fromthe passenger’s physician saying that the passenger is capable of completingthe flight safely without requiring extraordinary medical care. A disability is not sufficient grounds for a carrierto request a medical certificate.Carriers shall not require passengers to present a medical certificateunless the person: Is on a stretcher or in an incubator (where such service is offered); Needs medical oxygen during flight (where such service is offered); Has a medical condition which causes thecarrier to have reasonable doubt that the individual can complete the flightsafely, without requiring extraordinary medical assistance during the flight;or Has a communicable disease or infection thathas been determined by federal public health authorities to be generallytransmittable during flight. If the medical certificateis necessitated by a communicable disease (see next section), it must say thatthe disease or infection will not be communicable to other persons during thenormal course of flight, or it shall state any conditions or precautions thatwould have to be observed to prevent transmission of the disease or infectionto others. Carriers cannot mandate separate treatment for anindividual with a disability except for reasons of safety or to prevent thespread of a communicable disease or infection. Communicable Diseases As part of their responsibility to their passengers,air carriers try to prevent the spread of infection or a communicable diseaseon board an aircraft. If a person whoseeks passage has an infection or disease that would be transmittable duringthe normal course of a flight, and that has been deemed so by a federal publichealth authority knowledgeable about the disease or infection, then the carriermay: Refuse to provide transportation to the person; Require the person to provide a medical certificatestating that the disease at its current stage would not be transmittable duringthe normal course of flight, or describing measures which would preventtransmission during flight; Impose on the person a condition orrequirement not imposed on other passengers (e.g., wearing a mask). If the individual has acontagious disease but presents a medical certificate describing conditions orprecautions that would prevent the transmission of the disease during theflight, the carrier shall provide transportation unless it is not feasible toact upon the conditions set forth in the certificate to prevent transmission ofthe disease. Top of document Getting On And Off The Plane The Safety Briefing FAA REGULATIONS REQUIRE THAT carrierpersonnel provide a safety briefing toall passengers before takeoff. Thisbriefing is for the passengers’ own safety and is intended for that purposeonly. Carrier personnel may offer an individual briefingto a person whose disability precludeshim or her from receiving the information presented in the generalbriefing. The individual briefing mustbe provided as inconspicuously and discretely as possible.Most carriers choose to offer this briefingbefore other passengers board the flight if the passenger with a disabilitychooses to pre-board the flight. Acarrier can present the special briefing at any time before takeoff that doesnot interfere with other safety duties. Carriers may not ‘quiz’ the individual about thematerial presented in the briefing, except to the same degree they quiz allpassengers about the general briefing.A carrier cannot take any adverse action against the passenger on thebasis that, in the carrier’s opinion, the passenger did not understand thesafety briefing. Safety briefings presented to passengers on videoscreens must have an open caption or an insert for a sign language interpreter,unless this would interfere with the video or would not be large enough to beseen. This requirement takes effect asold videos are replaced in the normal course of business. Handling of Mobility Aids and Assistive Devices To the extent consistent with various FAA safetyregulations, passengers may bring on board and use ventilators and respirators,powered by non-spillable batteries.Assistive devices brought into the cabin by an individual with adisability shall not count toward a limit on carry-on items. Persons using canes and other assistive devices maystow these items on board the aircraft, consistent with safety regulations.Carriers shall permit passengers to stow wheelchairs or component parts of amobility device under seats, or in overhead compartments. Carriers must permit one folding wheelchair to bestowed in a cabin closet, or other approved priority storage area, if theaircraft has such areas and stowage can be accomplished in accordance with FAAsafety regulations. If the passengerusing it pre-boards, stowage of the wheelchair takes priority over the carry-onitems brought on by other passengers enplaning at the same airport (includingpassengers in another cabin, such as First Class), but not over items ofpassengers who boarded at previous stops. When stowed in the cargo compartment, wheelchairsand other assistive devices must be given priority over cargo and baggage, andmust be among the first items unloaded.Mobility aids shall be returned to the owner as close as possible to thedoor of the aircraft (consistent with DOT hazardous materials regulations) orat the baggage claim area, in accordance with whatever request was made by thepassenger before boarding. If the priority storage accorded to mobility aidsprevents another passenger’s baggage from being carried, the carrier shall makeits best efforts to ensure the other baggage arrives within four hours. On certain aircraft, some assistive devices willhave to be disassembled in order to be transported (e.g., electric wheelchairs,other devices too large to fit in the cabin or in the cargo hold in onepiece). When assistive devices aredisassembled, carriers are obligated to return them to passengers in thecondition that the carrier received them (e.g., assembled). Carriersmust transport battery-powered wheelchairs, except where cargo compartment sizeor aircraft airworthiness considerations do not permit doing so.Electric wheelchairs must be treated inaccordance with both DOT regulations for handling hazardous materials, and DOTAir Carrier Access regulations, which differentiate between spillable andnon-spillable batteries: Spillable Batteries. If the chair is poweredby a spillable battery, the battery must be removed unless the wheelchair canbe loaded, stored, secured, and unloaded always in an upright position.When it is possible to load, store, secure,and unload with the wheelchair always in an upright position and the battery issecurely attached to the wheelchair, the carrier may not remove the batteryfrom the chair. Nonspillable Batteries . It is never necessaryunder the DOT hazardous materials regulations to remove a battery that ismarked as nonspillable from a wheelchair before stowing it.DOT issued rules that require newnon-spillable batteries to be marked as such effective September 1995. The carrier may remove a battery that is not marked as nonspillable from themobility aid if it cannot be loaded, stored, secured and unloaded always in anupright position. An across-the-boardassumption that all batteries are spillable is not consistent with the AirCarrier Access rules. A nonspillable battery may be removed where it appears to be damaged and leakageof battery fluid is possible. Other provisions concerning electric wheelchairs: The battery of a wheelchair may not be drained. When DOT hazardous materials regulationsrequire detaching the battery from the wheelchair, the carrier shall uponrequest provide packaging for the battery that will meet safety requirements. Carriers may not charge for packagingwheelchair batteries. Carriers may require passengers with electricwheelchairs to check in one hour before flight time. If a passenger checks in less than one hourbefore flight time, the carrier shall make a reasonable effort to carry his orher wheelchair unless this would delay the flight. Carriers must allow passengers to providewritten instructions concerning the disassembly and assembly of theirwheelchairs. Carriers may not require apassenger with a disability to sign a waiver of liability for damage or loss ofwheelchairs or other assistive devices.The carrier may make note of any pre-existing defect to the device. On domestic trips, airlines are permitted to limittheir liability for loss, damage or delay to checked baggage to $2,500 perpassenger. This limit does not apply towheelchairs or other assistive devices, however. When an assistive device is lost or destroyed on a domestic trip,the criterion for calculating the compensation is the original purchase priceof the device. This expanded liability for assistive devices doesnot extend to international trips, where the Warsaw Convention applies.For most international trips (including thedomestic portions of an international trip) the current liability isapproximately $9.07 per pound for checked baggage and $400 per passenger forunchecked baggage, including assistive devices. [1] Boarding and Deplaning Properly trained service personnel who areknowledgeable on how to assist individuals with a disability in boarding andexiting must be available if needed.Equipment used for assisting passengers must be kept in good workingcondition. Boarding and exiting most medium and large-size jet aircraft is almost always by way of level boarding ramps or mobile lounges, which must be accessible. If ramps or mobile lounges are not used, then on most flights using aircraft with 19 or more seats a lifting device (other than a device used for freight) must be provided to assist persons with limited mobility safely on and off the aircraft. On flights on smaller aircraft, passengers with mobility impairments are generally carried up and down the aircraft’s boarding stairs using a "boarding chair." Airlines are not permitted to hand-carry passengers on and off aircraft, i.e., to directly pick a passenger’s body in the arms of airline personnel. In order to provide some personal assistance andextra time, the air carrier may offer a passenger with a disability, or anypassenger that may be in need of assistance, the opportunity to pre-board theaircraft. The passenger has the optionto accept or decline the offer. On connecting flights, the delivering carrier isresponsible for providing assistance to the individual with a disability inreaching his or her connecting flight. Carriers cannot leave a pas­senger unattended formore than 30 minutes in a ground wheelchair, boarding chair, or other device inwhich the passenger is not independently mobile. Top of document On The Plane Aircraft Accessibility PRIOR TO THE ENACTMENT OF THE AIR CarrierAccess Act of 1986, accessibility requirements for aircraft were verylimited. The rules implementing thatlaw require that new aircraft delivered after April 1992 have the followingaccessibility features: For aircraft with 30 or more passenger seats: At least one half of the armrests on aisle seats shall be movable to facilitate transferring passengers from on‑board wheelchairs to the aisle seat; Carriers shall establish procedures to ensure that individuals with disabilities can readily obtain seating in rows with movable aisle armrests; An aisle seat is not required to have a movable armrest if not feasible or if a person with a disability would be precluded from sitting there by FAA safety rules (e.g., an exit row). For aircraft with 100 or more seats: Priority space in the cabin shall be provided for stowage of at least one passenger’s folding wheelchair. (This rule also applies to aircraft of smaller size, if there is a closet large enough to accommodate a folding wheelchair.) For aircraft with more than one aisle: At least one accessible lavatory (with door locks, call buttons, grab bars, and lever faucets) shall be available which will have sufficient room to allow a passenger using an on-board wheelchair to enter, maneuver, and use the facilities with the same degree of privacy as other passengers. Aircraft with more than 60 seats must have anoperable on-board wheelchair if There is an accessible lavatory, or A passenger provides advance notice that he or she can use an inaccessible lavatory but needs an on-board chair to reach it, even if the aircraft predated the rule and has not been refurbished (see below). An aircraft delivered beforeApril 1992 does not have to be made accessible until its interior isrefurbished. At that time the relevantaccessibility features shall be added. Airplanes in the commercial fleet have their seatsreplaced under different schedules depending on the carrier.At the time when all seats are beingreplaced on an aircraft with 30 or more passenger seats,half of the aisle seatsmust be equipped with movable aisle armrests.This shall be done on smaller aircraft to the extent it is not inconsistentwith structural, weight, balance, operational or interior configurationlimitations. Similarly, all aircraft undergoing replacement ofcabin interior elements or lavatories must meet the accessibility requirementsfor the affected features, including cabin storage space for a folding wheelchair,and an on-board wheelchair if there is an accessible lavatory (unlessprohibited by structural, weight, balance, or configuration limitations). Seat Assignments An individual with a disability cannot be requiredto sit in a particular seat or be excluded from any seat, exceptas provided by FAA safety rules, such as theFAA Exit Row Seating rule. For safetyreasons, that rule limits seating in exit rows to those persons with the mostpotential to be able to operate the emergency exit and help in an aircraftevacuation. The carrier cannot denytransport, but may deny specific seats to travelers who are less than age 15 orlack the capacity to act without an adult, or who lack suf­­ficient mobility,strength, dexterity, vision, hearing, speech, reading or comprehensionabilities to perform emergency evacuation functions.The carrier may also deny specific seats to persons with acondition or responsibilities, such as caring for small children, that mightprevent the person from performing emergency evacuation functions, or causeharm to themselves in doing so. A traveler with a disability may also be denied certain seats if: The passenger’s involuntary behavior is suchthat it could compromise safety of the flight and the safety problem can bemitigated to an acceptable degree by assigning the passenger a specific seatrather than refusing service; The seat desired cannot accommodate guide dogs or service animals. In each instance, carriers are obligated to offer alternative seat locations. Service Animals Carriers must permit dog guides or other serviceanimals with appropriate identification to accompany an individual with adisability on a flight. Identificationmay include cards or other documentation, presence of a harness or markings ona harness, tags, or the credible verbal assurance of the passenger using theanimal. If carriers provide special information topassengers concerning the transportation of animals outside the continentalUnited States, they must provide such information to all passengers withanimals on such flights, not simply to passengers with disabilities who aretraveling with service animals. Carriers must permit a service animal to accompany atraveler with a disability to any seat in which the person sits, unless theanimal obstructs an aisle or other area that must remain clear in order tofacilitate an emergency evacuation, in which case the passenger will beassigned another seat. In-Cabin Service Air carrier personnel shall assist a passenger with a disability to: Move to and from seats as a part of theboarding and exiting process; Open packages and identify food (assistancewith actual eating is not required); Use an on-board wheelchair when available toenable the passenger to move to and from the lavatory; Move to and from the lavatory, in the case ofa semi-ambulatory person (as long as this does not require lifting or carryingby the airline employee); Load and retrieve carry-on items, includingmobility aids and other assistive devices stowed on board the aircraft. Carrier personnel are notrequired to provide assistance inside the lavatory or at the passenger’s seatwith elimination functions. The carrierpersonnel are also not required to perform medical services for an individualwith a disability. Charges for Accommodations Prohibited Carriers cannot impose charges for providingfacilities, equipment, or services to an individual with a disability that arerequired by DOT's Air Carrier Access regulations.They may charge for optional services, however, such as oxygenand accommodation of stretchers. Personnel Training Carriers must provide training on passengers withdisabilities for all personnel who deal with the traveling public.This training shall be appropriate to theduties of each employee and will be designed to help the employee understandthe special needs of these travelers, and how they can be accommodated quickly,safely, and with dignity. The trainingmust familiarize employees with: The Department of Transportation’s rules onthe provision of air service to an individual with a disability; The carrier’s procedures for providingtransportation to persons with disabilities, including the proper and safeoperation of any equipment used to accommodate such persons; How to respond appropriately to persons withdifferent dis­abilities, including persons with mobility, sensory, mental, andemotional disabilities. Top of document Compliance Procedures EACH CARRIER MUST HAVE AT LEAST oneComplaints Resolution Official (CRO) available at each airport during times ofscheduled carrier operations. The CROcan be made available by telephone. Any passenger having a complaint of allegedviolations of the Air Carrier Access rules is entitled to communicate with aCRO, who has authority to resolve complaints on behalf of the carrier. If a CRO receives a complaint before the action ofcarrier personnel has resulted in violation of the Air Carrier Access rules,the CRO must take or direct other carrier personnel to take action to ensurecompliance with the rule. The CRO,however, does not have authority to countermand a safety-based decision made bythe pilot-in-command of an aircraft. If the CRO agrees with the passenger that aviolation of the rule occurred, he must provide the passenger a writtenstatement summarizing the facts and what steps if any, the carrier proposes totake in response to the violation. If the CRO determines that no violation hasoccurred, he must provide the passenger a written statement summarizing thefacts and reasons for the decision or conclusion. The written statement must inform the interestedparty of his or her right to pursue DOT enforcement action if the passenger isstill not satisfied with the response.If possible, the written statement by the CRO must be given to thepassenger at the airport; otherwise, it shall be sent to the passenger within10 days of the incident. Carriers shall establish a procedure for resolvingwritten complaints alleging violations of any Air Carrier Access ruleprovision. If a passenger chooses tofile a written complaint, the complaint should note whether the passengercontacted the CRO at the time of the alleged violation, including the CRO’sname and the date of contact, if available.It should include any written response received from the CRO.A carrier shall not be required to respondto a complaint postmarked more than 45 days after the date of an allegedviolation. A carrier must respond to a written complaint within30 days after receiving it. Theresponse must state the airline’s position on the alleged violation, and mayalso state whether and why no violation occurred, or what the airline plans todo about the problem. The carrier mustalso inform the passenger of his or her right to pursue DOT enforcement action. Any person believing that a carrier has violated anyprovision of the rule may contact the following office for assistance: Department of Transportation Aviation Consumer Protection Division, C-75 400 Seventh Street, S.W. Washington, D.C. 20590 E-mail: airconsumer@ost.dot.gov [1] As with any passengerbaggage, this limit may be increased through Excess Valuation coveragepurchased through the individual airline.The passenger should also check his or her homeowners or rentersinsurance to determine whether it provides additional coverage. Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information Additional information may be obtained by contacting airconsumer@ost.dot.gov . Office of Aviation Enforcement and Proceedings 400 Seventh Street, SW, Room 4107 Washington, DC 20590 http://airconsumer.ost.dot.gov

European Vacation(1985) see larger

Amazon.com: National Lampoon European Vacation(1985): Video Your Store Video See All 32 Product Categories   Your Account | Cart | Wish List | Help | advanced search | browse genres | top sellers | new & future releases | kids & family | movie showtimes | today's deals | used videos Search Amazon.com VHS Used Videos DVD DVD & VHS Movie Showtimes Web Search This item is not eligible for Amazon Prime, but over a million other items are. Join Amazon Prime today. Already a member? Sign in . VIDEO INFORMATION Explore This Video buying info technical information editorial reviews customer reviews RATE THIS VIDEO I dislike it I love it! 1 2 3 4 5 Edit your ratings Favorite Magazines! Subscribe to entertainment magazines today. Visit the DVD Store National Lampoon's Vacation (20th Anniversary Special Edition) DVD ~ Chevy Chase 46 used & new from $0.97 Have one to sell? National Lampoon European Vacation(1985) see larger picture Availability: Usually ships in 1-2 business days 46 used & new from $0.97 Edition: See more product details Customers who viewed this videoalso viewed: National Lampoon's Vacation 4-Pack VHS ~ Chevy Chase Explore Similar Items : 1 in Video , 8 in DVD , and 3 in Music Product Details Director: Amy Heckerling Format: Closed-captioned, Color, NTSC Rated: Studio: Warner Home Video Video Release Date: July 28, 1998 VHS Features: NTSC format ( US and Canada only. This VHS will probably NOT be viewable in other countries. Read more about VHS formats .) Closed-captioned, Color, NTSC From IMDb: Quotes & Trivia ASIN: 0790734605 Other Formats: DVD widescreen Average Customer Review: Based on 57 reviews. Write a review . Amazon.com Sales Rank: Today: #6,530 in Video Yesterday: #3,618 in Video Editorial Reviews Amazon.com After winning a tour package in a game show, the bickering Griswald family carve a trail of destruction through England (where they knock over Stonehenge), France, Germany, and Italy. Somehow Ellen (Bevery D'Angelo), the mom, gets kidnapped by gangsters, leading to a car chase that reunites the family, despite their differences. It's hard to believe that National Lampoon's European Vacation is only the second of the Vacation movies; it has the exhausted pallor of the last of a long series of sequels, drained of all zest or original ideas. The charmless smirk of Chevy Chase, mechanical in its idiocy, hangs over European Vacation like a death mask. It's hard to believe that this hack was once the funny and sexy hero of Foul Play . D'Angelo keeps her chin up and gives the movie whatever class it may have; she deserves better. --Bret Fetzer --This text refers to the DVD edition. Spotlight Reviews (What's this?) Write an online review and share your thoughts with other customers. 18 of 18 people found the following review helpful: NOT the original theatrical version! , September 19, 2003 Reviewer: T. D. Charlton "alltheothernamesaretaken" (CA United States)- See all my reviews This is NOT the original version!!! I'm very disappointed that Amazon.com didn't disclose this information. Scenes are missing and parts are dubbed over. Funny parts are still funny but it's just not the same. I feel duped. --This text refers to the DVD edition Was this review helpful to you? ( Report this ) 3 of 4 people found the following review helpful: ANOTHER FUN TRIP!!!! , September 21, 2004 Reviewer: A. R SCOTT "Alesha Scott" (Houston, Texas)- See all my reviews YEP! THIS IS ANOTHER TRIP WITH THE GRISWOLDS. I LIKE THIS MOVIE IT IS FUNNY I LIKED IT. THE GRISWOLDS DECIDED TO GO TO EUROPE AND THEY HAVE ANOTHER ADVENTUROUS AND HILARIOUS TRIP. I THOUGHT THIS WAS A FUNNY MOVIE. I WOULD RECOMMEND THIS MOVIE TO ANYONE WHO LIKES THE VACATION MOVIES OR CHEVY CHASE. I THOUGHT THIS ONE WAS JUST AS FUNNY AS THE FIRST ONE AND STILL DELIVERS A LOT OF FUN AND A LOT OF LAUGHS. --This text refers to the DVD edition Was this review helpful to you? ( Report this ) All Customer Reviews Average Customer Review: Write an online review and share your thoughts with other customers. 0 of 3 people found the following review helpful: great , September 13, 2005 Reviewer: Stacy Wagner - See all my reviews the transaction itself was very quick and the product came to me in new perfect condition. --This text refers to the DVD edition Was this review helpful to you? ( Report this ) 2 of 2 people found the following review helpful: Not on par with the original, but pretty close! , April 19, 2005 Reviewer: Britt Gillette "www.thedvdreport.com" (Chesapeake, VA USA)- See all my reviews Chevy Chase and Beverly D'Angelo return as Clark and Ellen Griswold in National Lampoon's European Vacation, sequel to the original Vacation movie and precursor to the holiday classic Christmas Vacation. Like the other films, this edition contains different cast members to play the roles of Griswold children Audrey (Dana Hill) and Rusty (Jason Lively). The only Vacation movie that doesn't feature Cousin Eddie (Randy Quaid), European Vacation is nevertheless one hilarious movie. It's an old school comedy like they just don't make anymore... When the Griswold family appears on the hit TV game show, Pig In A Poke, they inadvertently beat a superior family and win an all-expenses paid trip to Europe. As usual, Clark is giddy about the wonderful trip of family bonding which he dreams his family will enjoy. But Audrey is mortified at the prospect of leaving her boyfriend behind. Nevertheless, the Griswolds hop on a plane bound for Europe. Right off the bat, Clark's dream vacation begins to experience shortcomings. The first hotel the family stays in is a half-star dump with a community bathroom, and Clark gets stuck on a circular roadway where he endlessly passes by Big Ben and Parliament. A couple of brilliant guest appearances are turned in by Eric Idle (of Monty Python fame) who plays the role of a zealously friendly biker. In one of the funniest scenes in the film, Clark smashes into the biker, who apologizes to Clark while hobbling away from the wreck and who springs a bloody leak from his wrist that he passes off as a mere "flesh wound". When Clark hits another motorist, he and the family are given the man's bumper as a souvenir to take home to America. As the Griswold clan makes their way across mainland Europe, especially in France and Germany, they encounter various pitfalls and cultural misunderstandings. Rusty causes a dog to jump to its death from the heights of the Eiffel Tower, and Clark instigates a riot in a small Bavarian township. One of the more memorable one-liners from the film is when Audrey tells Clark that in Germany "sex" means "six," so while searching for his relatives who live in apartment six, he greets some surprised residents with the tagline, "Hello, my family and I are looking for sex!" When the stress becomes unbearable, the vacation inevitably drives each of the family members in a different direction, but everyone is quickly brought back together when Ellen is kidnapped by a pair of petty criminals who want to get their hands on the family vacation fund. Clark must come to the rescue and save, not only his wife, but the family's entire vacation experience as well... A great comedy that contributes to the overall quality of the National Lampoon's Vacation films, European Vacation is a fun, family-oriented film. Those who enjoyed the exploits of Clark Griswold in the more recent Christmas Vacation or Vegas Vacation films will find it well worth their while to go back see this movie which many people have forgotten about. This is an utterly hilarious film in its own right, and clearly earns its designation as a must-see film... The DVD Report --This text refers to the DVD edition Was this review helpful to you? ( Report this ) Great Comedy , April 17, 2005 Reviewer: John Livermore "buster_trader" (Bethesda, MD, USA)- See all my reviews Not as good as "... Vegas Vacation" and "... Vacation" but it is still very good! --This text refers to the DVD edition Was this review helpful to you? ( Report this ) 2 of 3 people found the following review helpful: just as side splitting as N. L. Vacation , February 25, 2005 Reviewer: DSG "DSG" (Franklin, Wisconsin)- See all my reviews don't have much to say about this one. was lauging too hard at this one. it's just such a hilarious follow up to National Lampoon's Vacation. see this movie if you like Chevy Chase. so glad I have this on dvd. it too will be watched time and time again --This text refers to the DVD edition Was this review helpful to you? ( Report this ) See all 57 customer reviews... So You'd Like To... know my favorite movies! :by worlddream , Student, Good Taste in Many things See Great Movies From the '80s :by ALF , Prognosticator of prognosticators enjoy funny books and movies :by Humor Book Addict , avid viewer and reader Listmania! 20 Movies That Keep Gen-Xers Laughing Over And Over Again :A list by Bryan Ma , A Gen-X'er 'Funniest Movies on this side of the Nut-House' :A list by homedoggy49 , Student All Time Best Comedies Available :A list by Eric Leonard , Lifelong movie fan Browse for VIDEO in: Amazon.com Outlet > Video Outlet > Comedy Amazon.com Outlet > Video Outlet > Deals Under $12 VHS > Genres > Comedy > By Theme > Nothing Goes Right VHS > Genres > Comedy > General VHS > Genres > Comedy > Slapstick VHS > Genres > Comedy > Parody & Spoof VHS > Directors > ( H ) > Heckerling, Amy VHS > Today's Deals in Video > Comedy VHS > Today's Deals in Video > Deals Under $12 VHS > Genres > Comedy > Parody & Spoof > General • I have seen this video, and I want to review it. • tell a friend about this item . • Write a So You'd Like to... guide . • Check Purchase Circles . For more information about "European Vacation," visit the Internet Movie Database (IMDb) Suggestion Box Your comments can help make our site better for everyone. If you've found something incorrect, broken, or frustrating on this page, let us know so that we can improve it. Please note that we are unable to respond directly to suggestions made via this form. If you need help with an order, please contact Customer Service . Please mark as many of the following boxes that apply: Product information is missing important details. Product information is incorrect.Propose corrections using our Online Catalog Update Form . The page contains typographical errors. The page takes too long to load. The page has a software bug in it. Content violates Amazon.com's policy on offensive language . Product offered violates Amazon.com's policy on items that can be listed for sale. Comments or Examples: Examples: Missing information such as dimensions and model number, typos, inaccuracies, etc. Where's My Stuff? • Track your recent orders . • View or change your orders in Your Account . Shipping & Returns • See our shipping rates & policies . • Return an item (here's our Returns Policy ). Need Help? • Forgot your password? Click here . • Redeem or buy a gift certificate. • Visit our Help department . Search VHS Used Video DVD DVD & VHS Movie Showtimes All Products for Turn your past video purchases into $$$ Learn more about selling at Amazon.com today! Top of Page Advanced Search | Browse Genres | Top Sellers | New & Future Releases Kids & Family | Movie Showtimes | Bargain Outlet | Used Videos Amazon.com Home | Directory of All Stores Our International Sites: Canada | United Kingdom | Germany | Japan | France  | China Help | Shopping Cart | Your Account | Sell Items | 1-Click Settings Investor Relations | Press Releases | Careers Conditions of Use | Privacy Notice © 1995-2005, Amazon.com, Inc. or its affiliates

Orlando Vacation Rentals Sign

Mouse Pads Orlando Vacation Rentals - Kissimmee - Mouse Pads Orlando Vacation Rentals Reviews - TripAdvisor Mouse Pads Orlando Vacation Rentals Sign in • Sign up Home > United States > Florida > Kissimmee > Kissimmee specialty lodging > Mouse Pads Orlando Vacation Rentals Kissimmee tourism: Overview Hotels Flights Attractions Dining Deals Getaways Forums Maps, etc. Search (e.g., Boston hotels, Las Vegas, Paris art museum) Kissimmee Kissimmee Overview Kissimmee Hotels Mouse Pads Orlando Vacation Rentals All Kissimmee Hotels Flights to Kissimmee Kissimmee Deals Kissimmee Attractions Kissimmee Restaurants Kissimmee Forum Kissimmee Maps Kissimmee Discount Hotels Kissimmee Vacation Packages Free Newsletter Get deals, news and articles on Mouse Pads Orlando Vacation Rentals Plus weekend trip ideas from your hometown Mouse Pads Orlando Vacation Rentals Kissimmee e-mail this page to a friend Traveler Reviews Write a review . What was your experience with Mouse Pads Orlando Vacation Rentals? Tell others what's hot and what's not. Kissimmee Mouse Pads Orlando Vacation Rentals 7862 West Irlo Bronson Memorial Highway No 1 Kissimmee, Florida 34747 United States Deals on Nearby Kissimmee Specialty Lodging Sunlake Resort Florida Choice Vacation Homes Endless Summer Vacation Homes Mouse Pads Orlando Vacation Rentals Deals on Kissimmee Hotels Fairfield at Cypress Palms Baymont Inn & Suites Hampton Inn Orlando-Disney Maingate West Gaylord Palms Resort & Convention Center Comfort Suites Maingate East Bahama Bay Resort - Resort Quest Beachtree Villas Windsor Palms Resort Bahama Bay Resort Orlando Sunterra Resorts Polynesian Isles Tropical Palms Resort Emerald Island Resort Hapimag - Orlando Lake Berkley Resort Premier Vacation Homes Terra Verde Resort Oak Plantation Resort Holiday Villas Vacation Village at Parkway Comfort Suites Maingate Parkway International Resort Radisson Resort Parkway AmeriSuites Lake Buena Vista South Orange Lake Resort and Country Club Radisson Resort Worldgate Country Inn & Suites Orlando-Maingate at Calypso Cay Resort Summer Bay Resort La Quinta Inn & Suites Orlando Maingate Lake Marion Golf Resort Magic Tree Resort Orbit One Vacation Villas Magical Memories Villas Hampton Inn - Maingate East Super 8 Motel - Kissimmee Suites Fantasy World Club Villas Clarion Hotel Maingate Best Western Lakeside Holiday Inn Nikki Bird Quality Suites Maingate East Vacation Villas at Fantasy World W Irlo Bronson Hwy Holiday Inn Maingate West Days Inn West Of Walt Disney World Wyndham Palms Resort & Country Club Palms Hotel and Villas Best Western Maingate East Vacation Villas at Fantasy World Seralago Hotel and Suites Saratoga Resort Villas Grand Lake Resort Wellesley Inn Kissimmee/Lake Cecile Star Island Resort and Club Read more Kissimmee tourism Mouse Pads Orlando Vacation Rentals Compare rates with: 7862 West Irlo Bronson Memorial Highway No 1, Kissimmee, Florida 34747, United States Sponsored links * Hotel deal search: Mouse Pads Orlando Vacation Rentals Click here for best prices for Mouse Pads Orlando Vacation Rentals Mouse Pads Orlando Vacation Rentals : A new way to stay. Orlando.com Offering hundreds of great hotel and vacation rental opportunities. Mouse Pads Orlando Vacation Rentals : Hot Deals BookIt.com You Know What to Do. Mouse Pads Orlando Vacation Rentals : Book now and save big CheapTickets.com finds you low prices where you need to stay! Just click - you're there. Mouse Pads Orlando Vacation Rentals : Save on nearby hotels Expedia.com Don't just travel. Travel right! All results: View all 1,188 Kissimmee travel deals We're sorry We currently do not have any Web articles about Mouse Pads Orlando Vacation Rentals. If you know of a travel article about it, please let us know so we can post it here! Forums Get candid advice from real travelers! Title # of Replies Most Recent Reply "Elite Choice Homes" 4 replies 10:34 am, today "Road Construction near Windsor Palms" 12 replies 9:43 am, today "Florida Leisure Vacation Homes" 1 reply 6:27 pm, Dec 17, 2005 Go to the Kissimmee Forum Post a forums topic about Mouse Pads Orlando Vacation Rentals Share your travel savvy! Join a discussion... Title # of Replies Time/Date Posted "timeshare" no replies 12:47 pm, today "Rent a car?" no replies 2:34 pm, Dec 22, 2005 "Florida Leisure Vacation Homes" no replies 6:24 am, Dec 15, 2005 Browse Kissimmee discussions TripAdvisor Traveler Reviews Have you been to Mouse Pads Orlando Vacation Rentals? Be the first to write a user review and tell others about your experience! Research Other Kissimmee Hotels Mouse Pads Orlando Vacation Rentals not what you're looking for? Find out about other Kissimmee hotels , or check out Kissimmee hotel deals ! More Information on Travel in Florida Explore our site to find travel information and unbiased reviews on Kissimmee tourism , restaurants , attractions , maps and much more. Sponsored links * Hot deals: Kissimmee Orlando Vacation Villas Rent from a 100's of quality vacation villas in Orlando www.villadirect.com orlando vacation home luxurious vacation home good rates closest to disney world in florida www.fanfareproperties.com Kissimmee : Hotel Deals from $60 Don't just travel. Travel right! Expedia.com Kissimmee : Great Prices, Great Rooms We Know Hotels Inside And Out. View Maps, Photos, Rates. Book Now! hotels.com View all Kissimmee deals Free Newsletter Interested in Mouse Pads Orlando Vacation Rentals and Kissimmee ? We'll send you weekly updates with new articles, reviews and special deals. Just enter your e-mail address: Hotel owners: expand your listing About TripAdvisor TripAdvisor provides unbiased reviews, articles, recommendations and opinions on Mouse Pads Orlando Vacation Rentals , Kissimmee. Recommendations for hotels, resorts, inns, vacations, travel packages, travel guides and lots more! Visit TripAdvisor in another language: About Us | Membership | Site Map | Become an Affiliate | Top Cities | Hotel Reservations | Hotel Deals | TripAdvisor Gear Popular Hotels: 1 , 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10 , 11 , 12 , 13 , 14 , 15 , 16 , 17 , 18 , 19 , 20 , by city TripAdvisor Recommends: Las Vegas hotels , London hotels , Paris hotels , Rome hotels , New York City hotels , Chicago hotels , Orlando hotels © 2005 TripAdvisor, Inc. All rights reserved. TripAdvisor Terms of Use and Privacy Policy . * TripAdvisor, Inc. is not a booking agent and does not charge any service fees to users of our site... ( more ) TripAdvisor, Inc. is not responsible for content on external web sites.

Switzerland Travel Go Europe

Germany Austria Switzerland Travel Planning and Guides  You are here: About > Travel > Europe for Visitors > Germany Austria Switzerland Travel Go Europe Essentials European Vacation Planning Map Europe Travel 101 - Before you Go European Distances The Best of Europe European Photo Gallery Articles & Resources Europe Travel Planning What to do In Europe Lodging - Hotels and More European Travel Maps Sex and Nudism Travel Photography Transportation Benelux Countries France Germany Austria Switzerland Greece Italy and Malta Travel Info Scandinavian Travel Spain and Portugal United Kingdom and Ireland Buyer's Guide Before You Buy Top Picks Italy Travel Guidebooks Europe Travel Guidebooks German Travel Guidebooks Product Reviews Forums Help FREE Newsletter Sign Up Now for the Europe for Visitors newsletter! See Online Courses   Search Europe for Visitors > Germany Austria Switzerland Germany - Austria - Switzerland Travel Information Travel information on Germany, Austria and Swizerland. Travel guides and planners for cities and attractions in these central countries. Subtopics Austria (45) Switzerland Travel Guide (88) Germany Travel (354) Articles & Resources Sort By : Guide Picks | Alphabetical | Recent Swiss Map and Travel Essentials Switzerland in a Nutshell -- find essential information on traveling to Switzerland using our map and resources. Germany Map and Travel Essentials See a map of Germany showing the major cities and a list of the resources on this site for tourists planning a visit to Germany. Also links to a map of the German states and includes information on language, tipping, and weather. Austria Map and Travel Essentials Use our interactive map showing cities and rail lines to plan your trip to Austria. Then peruse the information you'll need before you go: currency, language, eating out, tipping, transportation, and weather.        Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Power Adapters Noord-Holland - Delights of North Holland Travel Visiting Pompeii Italy Guidebooks Naples - Getting There Headlines Antwerp Pictures Antwerp is a fashion and diamond center for Belgium and... Like to Travel Well? Follow the CIA! I really should have paid attention when the CIA came... Tapas from Cans? Ok, so you wander into one of Barcelona's most celebrated... North Holland: Noah's Ark Redux A pious north Holland businessman took out a 300 000...

South America Travel |

South America - Travel Stories from Around the World - BootsnAll.com Home | Ask an Insider | Members Forum Plane Tickets | Youth Hostels | RTW Guide About Us | Advertising | Search | RSS | Staff First Time Visitor? Travel Stories Africa - Travel Stories from Africa Asia - Travel Stories from Asia Middle East - Travel Stories from the Middle East Europe - Travel Stories from Europe North America - Travel Stories from North America Central America - Travel Stories from Central America South America - Travel Stories from South America Pacific - Travel Stories from the Pacific and Australasia Travelogues - Travelogues from around the world South American Travel Stories Below you will find stories written by travellers on their experiences in South America. If you would like to submit your own stories for this region, click here . Argentina | Bolivia | Brazil | Chile | Colombia | Ecuador | French Guiana | Guyana | Peru | Suriname | Uruguay | Venezuela | X-country Argentina Argentina: Yours Truly Ema Kant's whirwind tour of Argentina still leaves her breathless, long after she's returned home. Candy From a Baby The last place Erik Trinidad wanted to be during the Argentine recession was in a bank in Buenos Aires. But that is where he found himself, and where he left in some haste. An Unabashed Gluttony Tour Food is Joe Ehrlich's 'thing'. Good food at good prices, but you'll find out a few more things about Argentina along the way. Argentina, with a Kiss on the Cheek Of all the international countries Edward M. Uli had traveled to, his business trip to South America was the most interesting experience of all. The Church of Tango Cherie Magnus was a pilgrim drawn to the altar of Tango and she was thankful to have prayed at La Catedral. Buenos Aires: the calm before the riot Sylvia Seschel could not have timed her visit any better, just two days before the economic riots. However, that won't stop her from coming back to beautiful Buenos Aires. Buenos Aires: A Foodie's Paradise, but Hold the Crisis! Despite the impending financial crisis, Gerry Schwartz found Buenos Aires a city with great architecture, wide boulevards, and a love of food at all hours. Springtime in Patagonia: "Muy Bonita" Bariloche was a relaxing break from the stress of Buenos Aires and it remided Gerry Schwartz of a Swiss alpine town. Mendoza: Vino and the High Andes Do Mix Gerry Schwartz found a little slice of Italy in northwestern Argentina. On the Buses Long distance buses ar a great way to cover the vast distances of Argentina. It also gave Gerry Schwartz a great opportunity to chat with the locals. Blood on the Rocks Aconcagua is advertised as the highest trekking peak, but Robert Geier warns that it deserves much more respect than that. In Patagonia: Rio Gallagos Deep in Patagonia, it is possible to believe that time is diluted down to its raw form and the passing of the years occurs at a different pace. Solo Tango in Buenos Aires Cherie Magnus made a pilgrimage to BA to to experience the legendary dancers' dance. Glaciers Nat'l Park Crossing the continental ice at the end of April is a travesty in winter. Patagonia , Argentina Whale watching, sandboarding, penguins and porpoises. Patagonia has it all. Tilcara , Argentina It's not just the altitude that takes your breath away in this small village. Bolivia Bolivia's Day of the Sea NEW! A war with Chile claimed Bolivia's coastline 125 years ago, but that doesn't mean the people have forgotten their love of the sea - or hatred of Chile. Rediscovering a Lost World Rob Hawke makes the ultimate pilgrimage of nature, a journey to the heart of isolation, in Noel Kempff National Park, Bolivia. Bolivian Oblivion on the Mapiri Trail The part-trek, part-commando run of the Mapiri Trail is certain to amaze, enrage and exhaust even the most hardy of would-be Rambos, according to Ben Garside. The Witches' Market Walk the Witches' Market with Thomas Carroll in La Paz, Bolivia as he and his wife shop for some strange items. El Choro: Trekking in Bolivia The lush vegetation, ancient undisturbed architecture, countless waterfalls and extreme physical challenge made El Choro stick in Chris Douglas's mind as the most rewarding hiking experience he has ever had. Los Pistoleros Butch Cassidy and the Sundance Kid are Justin Pushman's favorite Bolivia guides, now if only they had told him to bring a jacket. Where's My Dealer? Probably on the same boat as the other gringos, but Justin Pushman would be just as happy to find a fish restaurant. On the Bolivian Trail of "Che" Juan Larranaga visited two small Bolivian towns that were significant in the life and death of Ernesto 'Che' Guevara. DEA & Macaws Jack Simpson Jr. traveled to Bolivia to see the Llanos de Mojos - the unfenced grasslands of cattle and cattlemen and vaqueros, and, sometimes, drug lords. Into the Lungs of Hell The silver mines of Potosi, central Bolivia are a place where men die weekly. Be sure to pay homage to the lord of the mine. Snapshots of Mamore, Bolivia Travelers resistant to mosquitoes and wasps, preferably non-vegetarian, are given a better chance of survival when when travelling on this river. Five Stars, Stolen Cars and Rainbows in the Mist After a night spent dancing and partying, what better way to see a La Paz sunrise than drive to the top of a mountain in a stolen car. The Faint of Heart Need Not Apply The La Paz-Coroico road, reportedly the most dangerous in Bolivia if not in South America. Brazil Bacchanalia NEW! There is no such thing as inhibition at Carnival in Bahias. In every direction, there are couples embracing, so that the smell of human and animal craving hangs in the air like a sweet gas. But it doesn't really matter. There is no reason to speak, nothing really to say. Favella Folly Martin Holloway believes he has his guardian angel to thank for getting him out of the Rio favella he naively wandered into. Easter Break in Brazil Bryan Lazerow and his wife took a spur-of-the-moment trip to the interior of Brazil for a ridiculously low price. The Heart of the Amazon Kim Tally and her father had an adventure of a lifetime, abandoning themselves to the magic and wonder of the Amazon. Specks of Sweetness in the Jungle When it comes to fruit, Wes Sander found the Amazon region of Brazil to be unmatched in quantity and variety. The Pantanal and the Transpantaneira The sounds of hundreds of birds, taking flight and landing, made the trip to the Pantanal worthwhile. Maybe this was the hint that Richard Remsberg should have quit while he was ahead. Off Season in a Beach Town Richard Remsberg discovers why renting a dune buggy to drive himself is not recommended on the hills and beaches of Canoa Quebrada. The Girls from Ipanema Rio during Carnaval is crammed with tourists from all over the world. Even so, Sheila Lamb and friends found some locals and had a wonderful experience. Shopping Like a Hoochie-Mama In the middle of a snow filled winter, Sheila Lamb found shopping for clothes for her impulse trip to Brazil very liberating. It Happened One Night A first glance and a few days on the Amazon have Philip Blazdell making hard choices of life and love. The Call of the Amazon Meghan Lambert finds herself in the untainted heart of the Amazon and receives a healing gift from the river. Galloping through the Mountains of Bahia On a horseride in Brazil, Meghan Lambert finds she could easily be a cowgirl, if only the theme music wasn't so depressing. Gemstones Galore Allan Taylor found Rio to be the gemstone capital of the world for the sheer quantity, variety and quality of the stones. Ilha Grande: low tech, low stress Cheryl Morris prefers Robinson Crusoe rather than Princess Cruises type of holidays. Brazil's Ilha Grande suited her perfectly. The Magic of Bahia Cheryl Morris found the African heart of Brazil with its own distinct spirit and rhythm. Women and Waterfalls In a land rife with poverty, violence and growing discontent, Stephanie Lemieux danced in the middle of a stream with a stranger who did not speak her language. Carnaval in Bahia Dan Newman experiences Carnaval away from the tourist crowds of Rio. Salvador's Carnaval is said to be the most authentic celebration in Brazil. Surely you must be joking, Mr Niemeyer Despite its wide deserted streets, its science fiction inspired architecture and its strange compartmentalised layout, Philip Blazdell couldn't help but bond with Brasilia - Brazil's capital. Non Stop Erotic Bingo Philip Blazdell visited Sao Paulo and was visually overcome by the sheer size of the locally named 'third greatest city in the world'. Rio de Janeiro After a year in Brazil and constant advice from his colleagues in the North East not to go to Rio, Philip Blazdell decided it was time. Axé Rio! (Party Rio!) Allen Rainey's head has cleared up enough for him to write about Rio's Carnaval - and to wonder when he's going back. Aboard the Floating Asylum Dreams of a relaxing cruise down the Amazon, from Manaus to Belem, turned out to be more of a nightmare. Tough Place; Tough Men Jack Simpson's journey to Brazil to look at property was made memorable more for the people he met than the countryside he saw. Brass Conflict at the Beach A brass band whipping up a hip-grinding samba? Well in Rio, yes. For as the local dictum goes, everything ends in samba. Suffer the Children If torture and murder be games, then the only people who play with Rio's street kids are the death squads, observes Craig Guillot. The Ghosts of Rio Rio's 'ghosts' aren't actually people who are dead. But they are invisible, even when they do die. Gringa in Sampa As Brazil's commercial capital, Sao Paulo can't compare to Rio for sights. However, there are plenty of alternative sightseeing opportunities if you know where to look. Manaus, a Jungle Within a Jungle Although surrounded by the Amazon jungle, Manaus is a bustling city, not some sleepy tropical village. Prohibition Town Blues On a trip to Natal, Brazil's northeast beach capital, election day means no drinking. The Secret Policeman's Whorehouse A boat up the Amazon is an excellent way of travelling and meeting people. Merely being there implies an adventurous spirit. Talkin' About a Revolution A trip to Belem, capital of the Brazilian state of Para to investigate the recent civil unrest. Rumble in the Jungle A shoddy bar the Brazilian jungle is no place for an Englishman as his team takes on the world champs of football. 500 Years of Brazil The irresistable pull of Brazil to those who have lived there, especially around the country's 500th anniversary. The Spirit of Carnaval A fail-proof technique for doing the samba and then applying it at Carnaval. So This is Carnaval Carnaval is many things to different people, but it has to be experienced. Thinking About the Past Slavery is very much a part of Brazil's history, even if it is a fading memory. What Is It About Brazil? Some things that make Brazil unique, both good and bad (but mostly good). The Blanket Express to Salvador Salvador has been described as "a Greek salad of cultures, a place of great spirituality". However, it also has a dark past that should never be forgotten. Chile On Andean Trout Allan Taylor found trout fishing in Chile tended to be a no-frills activity. Use of a rod is considered an idiosyncrasy of foreigners and an unnecessary luxury. El Teniente While wandering around Chile, Allan Taylor took advantage of the opportunity to visit the world's largest underground mine. Volcanoes Are My Friends Haydn Barlow climbed a mountain on a mission for snow. Perhaps he should have chosen one that was not an active volcano. Fiordland Cruise Allan Taylor explored Chile's wild west fiordland coast, a fascinating region of unique natural beauty, from the comfort of the Terra Australis. Angler's Kitchen Allan Taylor suggests ways you can always be sure of a hot meal while on the road, without worrying about voltage converters or replacement gas cylinders. Puerto Natales - Puerto Montt Nicky McLean describes the three days aboard the ferry running from Puerto Natales to Puerto Montt in southern Chile. A Miracle in Viña After a great encounter with a local in Chile, Gerry Schwartz took a chance for the price of a stamp and experienced a miracle in return. Me & Pinochet Circumstance can make for subtle revenge - even for Brad Newsham, an honest San Francisco cab driver who unwittingly gets back a little at Chile's Gen. Pinochet. Fishing Guide for Travellers Guide for backpackers who like the idea of catching a fish now and then whilst roaming the world, with emphasis on South America. Midwinter in Argentina and Chile There is much debate over who has the southernmost train station in the world. Colombia Romancing the Boy When she's spent more time at the mall than in the garden, what's Mica Campbell supposed to do when her boyfriend takes her to Colombia for a vacation? Transporte Publico Traveling by bus through Colombia, Mike Heavers is entertained by his surroundings - and the toilet. Time Off in Taganga Chris Vezey found Taganga, Colombia to be a strange place with odd people. Costa Loca Ivan Rothko ponders his risks being in idyllic, yet illusory, Santa Marta, Colombia. La Tres Equinas In the old walled city of the land of Escobar, Justin Pushman finds that ordering coke is as easy as ordering beer. Parque Tayrona The jungle might be closed for cleaning, but that won't stop Justin Pushman, if he can ignore the dealer in the hotel corner. Shed a Tear for Cartagena This Colombian city used to be a wonderful travel destination - not so now. Fred Perry compares and contrasts past and present. Colombia, Underwater Close encounters with a stingray, barracuda sightings and breathing from an air pocket in an underwater cave. Medellin, Colombia Considered by many to be the most dangerous city in the world, with drug lords and assassinations, but also home to a famous artist and a festival of flowers. Sleepless Sojourn On a small tropical isle, sleep doesn't come easy. But it's when the water runs out that the fun really starts! Manou A story about an intense love affair between two people in the Colombian town of Cartagena. More Than a Walk in Cartagena This Colombian town could be a compression of nearly everything you might have ever fancied about Latin America. Ecuador An Evolutionary Experience The islands that inspired Charles Darwin's theory of evolution inspries different thoughts and feelings for Aidan Doyle. South American Bus Veteran Justin Rydberg considered himself a veteran South American bus passenger and considered an 8 hour journey in Ecuador to be a piece of cake. He quickly learned each ride is unique for surprises. Slow Train to Market It's not often Richard Remsberg is up before the sun, but he found two very good reasons during his time in Ecuador. Ecuador by Bus If you need to get somewhere, anywhere, in Ecuador chances are it will be by bus. Fiona Maharg caught a glimpse of Ecuadorian life on these journeys. Quito: Blood, Guts and Pigeon-Shit-Splattered Peaks Quito, like other colonial cities in Latin America, was founded on blood. Dominic Hamilton found this reflected in the colonial art collections. Cactus of San Pedro Don't Try This at Home! In the village of Vilcabamba, Ecuador an impulse to stay an extra day turns into an unusual experience. New Year's in Ecuador All of the misfortunes and unhappiness of the "Año Viejo" go up in flames in the city of Cuenca. Not So Perfect in Paradise A trip to the Galapagos Islands leads to some interesting experiences. French Guiana Chasing Rainbows - French Guiana Once home to exiled French prisoners, visitors might now find Guiana the right side of safe and just the wrong side of decadent. Guyana By Smuggler's Boat From Guyana to Venezuela Adventure travel of a different kind on a smuggler's boat to Venezuela. Peru A Dying World Living on man-made islands that must be reproduced every day, those on the Islas Flotantes stuggle to combine their old way of life with the demands of the tourists. On The Inca Trail Follow Thomas Gayton as he strolls the Inca Trail - observing, partaking, thinking. A Walk in the Park Much to Phil Ganz's surprise, the Inca Trail proves to be the magical, mystical place everyone says it is. A Place Above The Clouds Nearing thirty years of age and having traveled extensively, Eric D. Lehman decided he wanted to go somewhere legendary, see a world wonder. What he saw brought him to tears. Devils That Do Good Thomas Carroll's goal was to see the 'inner vision' of his mind by attending a shamanic San Pedro ceremony. From Protest To Full-Scale Riot The Nazca people could feel Samantha Colburn's boredom and thought they would help out her and her friends. Stuck Between a Rock and a Hard Place Samantha Colburn and her friends arrived into Cusco filthy, flea-bitten, starving, thirsty and exhausted. But they were alive. Four-Day Trek on the Inca Trail Robyn Dwyer quailed in her squeaky new hiking boots and wondered if she was going to make it all the way to Machu Picchu. Traveler, Protect Your Money Learn how to spot counterfeit bills in Peru with Thomas Carroll and save yourself the hassle of funny money. When Wish You Wish Upon A Star, Altitude Sickness Will Flee Far The first shooting star Erik Trinidad ever saw happened to be while he was on the Inca Trail, and it granted his wish. Dollars or Sols? Changing money in Peru is a long, drawn out process. Justin Pushman used it as an opportunity to practice his Spanish, but he soon wished he'd kept his mouth shut. Nazca to Cusco The most direct route was fraught with kidnappings and robberies, but Justin Pushman was in the perfect condition for a two day Andean pass bus journey. He'd already drunk most of a bottle of dark rum. Finding the "Lost Treasure" of Tranquillity in Huanchaco Randell Lee appreciated and understood the true value of 'wasting time' and doing absolutely 'Nothing!' in the beach town of Huanchaco. Blow-outs, Buses and Booze Andrew Bruton reckons if you travel in South America you'll probably have an accident or two, but what's certain is that if it's not a fatal one, you'll absolutely love it. Amazon Boat Ride Ride a yo-yo with Justin Pushman from Iquitos, but be sure to bring out-of-date crackers and a hammock. Cock-a-Doodle Cusqueña Derek Carlisle's Peruvian host family shows him how to mark the end of the work week with a few beers and some cockfighting. Destination: Machu Picchu Derek Carlisle attempts to reach Machu Picchu the hard way after falling victim to a case of traveler's diarrhea. Butts, Blood and a Bloated Cow on a Peruvian Trek In a place of death Kari Frizzle had never felt so alive. Until, that is, she starting puking up neon green liquids. Walking the Fine Line Craig Guillot seems to run into protests everywhere he goes in Latin America, but this time one wrong move could cause all hell to break loose. Jungle Fever for Beginners Pondering the new wave of travellers who seek out extreme experiences, while living in the jungle with Peruvian Indians. The Inca Trail A four day climb to the Inca city of Machu Picchu, without the aid of a porter. Machu Picchu Making a childhood dream of visiting the ancient city in Peru come true. Unexpected Encounters on a High Altitude Tandem Tour Slow motion travel leads to many wonderful meetings in Peru and Bolivia. A Stylish French Restaurant in a tiny Peruvian village - Who would have thunk it? Fine French cuisine in the unlikeliest of places. A 'Shaman' Named Jesus An hour conversation about life and living with one of the most interesting people I've ever met. Rafting the Apurimac River The challenges of a 3 day white water rafting trip. Suriname Jungle Joy For Kate Comiskey, the jungle not only brings her some of the greatest joy she's ever experienced, it also brings her home. Uruguay Montevideo Devil Adam Carter dances with the devil after being taken under the wing of a mysterious Australian. Cops In Uruguay Discover how Erik R. Trinidad and his buddy avoided a hefty bribe for three on-the-road violations. Venezuela A Day on the River While canoeing a piranha-invested river in Venezuela, Denni Schnapp came face-to-face with the barrel of a gun. A Golden Christmas Spend Christmas in the small village of El Pauji in southeastern Venezuela. Chasing the Rainbow The Gran Sabana in Venezuela is in the grip of a latter day gold rush. Los Roques , Venezuela This lesser known archipelago is a natural paradise. X-Country Cruising Cape Horn and the Magellan Strait Sylvia Seschel enjoyed several days in ports of call around Cape Horn, including Montevideo, Ushuaia, Puerto Montt and Punta Arenas. Kite Tails from A Broad While sailing on a square rigged brigantine Tall Ship, Elain Genser managed to stage the first International TransPacific Kitemaking Competition. Home | Email BootsnAll | Become a Member | Top of page Travel Guides, Stories, Information, and Newsletters Africa Travel | Asia Travel | Australia & NZ Travel | Europe Travel | Middle East Travel | Round-the-World Travel | North America Travel | Central America Travel | South America Travel | Caribbean Travel | Pacific Islands Travel | Antarctica Travel | Odds'n'Ends | Travel Book Reviews | Insiders | Travel Blogs | Travel Newsletters Around the World Travel Around the World Tickets | Around the World Travel Guide | Cheap International Plane Tickets | Around the World Travel Tips Airport Parking Reservations Philadelphia Airport Parking | Newark Airport Parking | Oakland Airport Parking | San Diego Airport Parking | Phoenix Airport Parking BootsnAll World Adventure Travel Tanzania Safari | Viet Nam Tours | Thailand Tour | China Tours | New Zealand Adventure | Australia Tours Youth Hostels Europe Hostels | New York Hostels | Paris Hostels | London Hostels | Amsterdam Hostels Eurail Eurail Passes | Britrail Passes | Eurail Travel | Eurail Tips Book Tickets, Hostels, Hotels and more anywhere in the world Search for Hotels | Traveler's Toolkit | Plane Tickets | Rent Cars | Search Youth Hostels | Travel Insurance | Learn Languages | Backpacker Tours | Cheap Tickets | Cruise and Vacation Packages | Cheap Hotels | Cheap Vacation Rentals | World Music Downloads | Travel Bookstore BootsnAll Travel Community websites, blogs and About the Company Press Kit | Advertise with us | Internships | TripPlanner Affiliate Partners | Link to Us | Join Us! | Privacy policy | BootBlog | Bali Travel | Australia Travel | BootsnAll TravelBlogs | Travel Writer's Resource | Travel Gear Blog | Eurail Blog | London Blog | BootsnAll Travel: Australia | UK and Europe Travel | Travel News Daily | World Travel Watch BootsnAll in Other Languages Chercher des Auberges De Jeunesse | Ricercare gli Ostelli di Gioventù | Busque para Albergues Juveniles de Juventud | Suchen Sie Jugendherbergen Suchen Sie Hotels --