Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Air Travel on Orbitz

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When you purchase air travel on Orbitz, you're automatically enrolled to receive flight updates and news that might affect your travel. You can choose to have them sent to your e-mail, phone, PDA or pager. Plus, you can sign up family, friends and co-workers to receive the same travel updates. To air is human Give yourself a lift -- book your air travel on Orbitz today. You'll reap the benefits from our huge selection of airlines and flights, helpful online information and free Traveler Care. Best of all, Orbitz is where you'll find the most low airline travel fares on the Web. When it's time to buy air travel, it's time to shop with us. 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Vacation Rentals Villas, Condos,

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Argentina Travel Info: General

Argentina Travel Guide - Argentina Golfing Guide Home Sports Activities Argentina Golfing Guide Argentina Golfing Guide Argentina is a premier golf destination. The country is beautiful, the people are civilized, and there are dozens of great golf courses, in many scenic regions of Argentina. Argentina has more golf courses than any other South American country. Immigrants from Europe brought the sport to Argentina in the last part of the 19th century. Ever since, exclusive clubs and luxury resorts have built some of the most interesting and challenging golf courses in the world. When planning a trip to Argentina, the most important thing to remember is that the seasons are opposite of what they are in the Northern hemisphere. Summer in Argentina is between the months of December and March while winter is from June to October. Golfing Regions in Argentina: Most destinations in Argentina have golfing facilities. Buenos Aires , the capital of Argentina, and Bariloche , in majestic Patagonia, offer the most interesting golfing experiences for the visitor. Iguazu and Tierra del Fuego are also excellent locations to enjoy Argentina on and off the golf course. Travel Information for Argentina: Argentina General Information Argentina Weather and Temperatures Get the most from your Argentine vacation. Let the travel professionals at AR Tourism arrange the perfect vacation for you, while saving you money and eliminating the inconvenience of handling overseas arrangements. AR Tourism - Argentina Vacation Travel Agency Argentina Regions | Patagonia | Iguazu Falls | Perito Moreno, Calafate Buenos Aires Guide | Side-Trips | Recoleta | City Center Argentina Golfing Guide | Argentina Skiing Guide Sitemap © 2005 AR Tourism, LLC FOR MORE INFO: eMail: info@allaboutar.com Golfing Guide Buenos Aires Golf Bariloche Golf Iguazu Golf Carmelo Golf Tierra del Fuego Golf Golf Links Golf in Argentina Explore fabulous regions and golf in the most amazing surroundings. Combine golf and travel into an amazing vacation. More Introduction to Argentina Travel Info: General Information Transportation Travel Facts Safety Planning a Trip Argentina: Buenos Aires Regions in Argentina Sports Activities People & Culture Argentine Tango History of Argentina Other Stuff: About Us Links

Argentina Travel Advice »

Tierra del Fuego and Antarctica - Argentina Travel Advice Tierra del Fuego and Antarctica Contact Travelsur | Log Out | Argentina Forums | Search Travelsur Home | Moderators | Register | Edit Profile Argentina Travel Advice » Destinations in Argentina »Tierra del Fuego and Antarctica « Previous Next » Author Message Joseph Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Monday, May 16, 2005 - 6:59 pm: Is ist possible to go from TDF to Antarctia or close? Roberto Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Monday, May 16, 2005 - 8:35 pm: Hello Joseph and welcome! Yes, it is possible to depart from Ushuaia and cruise to Antarctica. Not all year round so this need to be planned. For specifics please contact Erna at erna@travelsur.net . In the meantime, if I gather some concrete information I will drop it here. Jennifer Castillo New member Username: Travelfan Post Number: 2 Registered: 5-2005 Rating: N/A Votes: 0 ( Vote! ) Posted on Monday, May 23, 2005 - 11:24 am: Hello, I plan to travel in July. Would you eliminate the most southern areas, given the time of year. Is Mendoza worth seeing in July, Bariloche? Will Bariloche be overcrowed because of skiing? Roberto Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Monday, May 23, 2005 - 1:05 pm: Hey Jennifer, I'd say for places like Ushuaia and Calafate days will be too short and excursions would depend on weather permitting issues. Bariloche is a great winter destination as long as you enjoy snow and skiing. It might get a little crowded by end of July/first of August because of school vacations but in general, Bariloche is a fairly big city, so... As for Mendoza, some excursions are high altitude so here it too you may experience very cold weather and snow. If you are comfortable with it, Mendoza is a great place to visit and July will just be fine. Julio Sandoval Castillo Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Sunday, July 03, 2005 - 10:15 pm: How much would it cost to travel from Buenos Aires to Bariloche and how much is it to rent some snowboards and go boarding or skiing Roberto Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Tuesday, July 05, 2005 - 12:35 am: Welcome Julio! I will get to this (and your other inquiries) in the next few hours. Please check back. Roberto Board Administrator Username: Admin Post Number: 36 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Wednesday, July 06, 2005 - 12:29 pm: Julio, a roundtrip ticket Bue - Bariloche - Bue is approx. USD $324 and a day of rental equipemt for skiing is about USD $18 (does not include any clothing). Prices include taxes. Nita Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Saturday, July 16, 2005 - 10:32 am: Hi Roberto We are going to Argentina 2/5 to 2/18. We are hearing conflicting reports on weather. We are planning Iguazu Falls and Salta region and around Buenos Aires. We would appreciate your input. Thank you in advance. Nita Roberto Board Administrator Username: Admin Post Number: 44 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Saturday, July 16, 2005 - 6:59 pm: Hello Nita and welcome! All three destinations will be hot. Average temperature for Iguazu during the month of Feb. is 80 F, but there are at least an average of 15 days when temperatures are above 90F. In addition, this place will be very humid. In Salta, temperatures are a bit lower as well as humidity. Rain is similar in both areas. Jan and Feb are the rainy month in Salta. Only 11 days average are above 78F in Salta. Many excursions here might involve altitude so you may experience and even cooler weather. As for Buenos Aires, it will also be hot and humid but I doubt as much as Iguazu. Temperatures may hover around the 88/90F but some days may feel specially hot. What did the conflicting reports said? Wing Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Tuesday, July 26, 2005 - 6:44 pm: We plan to travel to El Chalten to hike in March. Is this a good time to travel there? Are there hotels in that region? Are there many day hike trails available? Can we do this by ourselves without travel agents? Roberto Board Administrator Username: Admin Post Number: 62 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Tuesday, July 26, 2005 - 7:36 pm: Hi... I think this can be done on your own provided you do some homework. El Chalten is *very* small and therefore lacks infraestructure. Although high season is January/February, March is bound to be busy so if you plan to just arrive and find yourself at home you will be for a shock. There are at least 100+ rooms inventory available in dozens of cabins/hostels and small accomodations but during the busy season that may not be much. Bear in mind El Chalten is very isolated and to reach it you will need to drive approximately 220 km from the nearest place -El Calafate- to where you will arrive by plane. This drive is lengthy because the road is composed of pebbles. As you can see traveling by yourself will require planning. There are trails available both for the beginner and the seasoned trekker. Trails may last 1 hour to 7 hours or more and they may involve different levels of difficulty. Most of them are easy and enjoyable. I think you can hike at least a dozen or so trails that have been well mapped. You can do this by yourself and arrange accomodations in advance, but once there your first action should be to approach the information desk at Parque Nacional Los Glaciares to become acquainted with the rules and regulations for visiting the area. On site, there will be many guides and turist services as well. wing Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Wednesday, July 27, 2005 - 11:55 am: Hi Roberto, Thank you very much for your response. I understand there is a bus to El Chalten from El Calafate. What is the bus schedule and how much does it cost? Can we fly to El Calafate from Buenos Aires in the morning and take the bus to El Chalten in the afternoon? If El Chalten is too remote may be we will hike around El Calafate. How are the hiking trails in El Calafate? Are they close to town or far away? Is it safe to hike without guides? We like to hike different places how is the scenary between El Calafate and El Chalten? Is it very different or about the same? Roberto Board Administrator Username: Admin Post Number: 64 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Wednesday, July 27, 2005 - 4:49 pm: Wing, give me a few days please. I am on road as I write... Roberto Board Administrator Username: Admin Post Number: 67 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Tuesday, August 02, 2005 - 7:00 pm: Hello Wing, here is some more information. There are buses every day from Calafate to El Chalten. Departing in the morning at around 8am and returning to Calafate at around 10pm (departing from El Chalten at 6pm). You should spend at least one night in Calafate in order to take the bus to El Chalten. The drive is approximately 4 hours (for 215 kms). El Chalten is not *too* remote at all, just small. If you reach Calafate it will be a shame not to make it to El Chalten. I would not know the price for the bus ticket. I would not know either how Calafate trekking compares to Chalten trekking. This can only be known if done. Here are a few links that have a ton of information: Todo Calafate EL Chalten Wing Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Saturday, September 24, 2005 - 7:46 pm: Roberto, Thank you very much for the information. I can not find flight schedule to go from Buenos Aires to El Calafate. Can you help? We plan to arrive Buenos Aires on February 26 early in the morning. Is there a flight that day to go to El Calafate? Roberto Board Administrator Username: Admin Post Number: 140 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Sunday, September 25, 2005 - 1:41 pm: Will check on this tomorrow morning and publish the rates/schedules here. Roberto Board Administrator Username: Admin Post Number: 144 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Monday, September 26, 2005 - 3:16 pm: Buenos Aires - Calafate roundtrip February 26 USD $239 taxes included Leaving 8.50 am from Ezeiza international. Arriving 12.03 pm to Calafate. Argentine Airlines. Prices may vary at the time of booking. They also depend on availability. As of this morning, there were many seats available. If you are interested, you can always contact Erna at erna@travelsur.net lulu Unregistered guest Rating: N/A Votes: 0 ( Vote! ) Posted on Friday, November 11, 2005 - 10:36 pm: Dear Roberto, I'm interested in traveling from Tierra del Fuego to Antartica for a short period of time in December. Any suggetions on scenic trip & destinations there & back? Thank you.}}} Roberto Board Administrator Username: Admin Post Number: 204 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Saturday, November 12, 2005 - 5:26 pm: Lulu, I will post something about it on Monday, once I have a chance to talk to the Buenos Aires office... Roberto Board Administrator Username: Admin Post Number: 205 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Monday, November 14, 2005 - 1:37 pm: Lulu, the guys at the office in Buenos Aires tell me there are no ships -that we know of- leaving for Antartida in December. Roberto Board Administrator Username: Admin Post Number: 206 Registered: 12-2004 Rating: N/A Votes: 0 ( Vote! ) Posted on Wednesday, November 16, 2005 - 11:51 am: If I receive new information I will post it here. Add Your Message Here Post: -Color- Black Red Green Blue Yellow Purple Orange Cyan Gray White -Font- Arial Courier Symbol Times Verdana -Size- Smallest (-2) Small (-1) Normal Large (+1) Largest (+2) Username: Posting Information: This is a public posting area. Enter your username and password if you have an account. Otherwise, enter your full name as your username and leave the password blank. Your e-mail address is optional. 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