Air Travel Complaints Program
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FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]
Germany Travel > Dusseldorf
Dusseldorf Germany Travel and Tourism Links You are here: About > Travel > Europe for Visitors > Germany Austria Switzerland > Germany Travel > Dusseldorf Travel Go Europe Essentials European Vacation Planning Map Europe Travel 101 - Before you Go European Distances The Best of Europe European Photo Gallery Articles & Resources Europe Travel Planning What to do In Europe Lodging - Hotels and More European Travel Maps Sex and Nudism Travel Photography Transportation Benelux Countries France Germany Austria Switzerland Greece Italy and Malta Travel Info Scandinavian Travel Spain and Portugal United Kingdom and Ireland Buyer's Guide Before You Buy Top Picks Italy Travel Guidebooks Europe Travel Guidebooks German Travel Guidebooks Product Reviews Forums Help FREE Newsletter Sign Up Now for the Europe for Visitors newsletter! See Online Courses Search Europe for Visitors Dusseldorf Germany Travel Links Information on travel to Dusseldorf Germany including accommodations, attractions, history, museums, and information on getting there and getting around Dusseldorf. Articles & Resources Sort By : Guide Picks | Alphabetical | Recent Up a category Dusseldorf The official Dusseldorf site has some pages in English. Click on "tourism" for pages of interest. Dusseldorf Hightlights Here's what you can expect to see in Dusseldorf. Click on links to getting there and getting around for transportation information. The Holiday Inn in Dusseldorf is reviewed. Dusseldorf Airport Click on "English" to get information on the airport. Dusseldorf Hotels - Accommodations Three pages of Dusseldorf hotels. Getting Around Dusseldorf Consise information on Airport, U-Bahn (Subway),Bus, Streetcar, and taxis. 2 more Articles & Resources below Articles & Resources more from your guide JH Dusseldorf Hostel Review BUG reviews the JH Hostel and it's not pretty. Major Sights in Dusseldorf Five things you've just got to see in Dusseldorf, including the Goethe Museum and Castle Tower. Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Power Adapters Noord-Holland - Delights of North Holland Travel Visiting Pompeii Italy Guidebooks Naples - Getting There Headlines Antwerp Pictures Antwerp is a fashion and diamond center for Belgium and... Like to Travel Well? Follow the CIA! I really should have paid attention when the CIA came... Tapas from Cans? Ok, so you wander into one of Barcelona's most celebrated... North Holland: Noah's Ark Redux A pious north Holland businessman took out a 300 000...
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European vacation - Radisson SAS, radissonsas.com Corporate information European vacation: Radisson SAS Hotels & Resorts - Holiday and business hotel chain in Europe. Perfect for honeymoons, city breaks, conferences and meetings etc. Accommodations at Radisson SAS Hotels & Resorts With 156 hotels across destinations in Europe, the Middle East and Africa, Radisson SAS Hotels & Resorts is one of the fastest growing hospitality companies in the world. Our hotels are located in city centers, close to airports, business district and shopping, making them ideal for both business and leisure travellers alike. Reserve your room at www.RadissonSAS.com and we guarantee you the best price for rooms of your choice on the dates you have selected. Our first class full service hotels offer unique service concepts, such as E@syConnect, our commitment to offer High-Speed/Wireless Internet Access; One Touch Service, where all service needs are met at the touch of a button; and Super Breakfast Buffet. The Radisson SAS "Yes I Can" spirit ensures 100% guest satisfaction and we strive to meet and exceed expectations. From whale watching to a night at the theatre, from a romantic dinner to a golf weekend, Radisson SAS hotels offer special packages that you can take advantage of. Guests in search for a relaxing spa vacation or an invigorating golf holiday will find our hotels and resorts especially attractive. We offer exclusive spa resorts to soak away the stress, and hotels that are on or next to championship golf courses for the perfect tee off. We offer a wide range of Meetings & Events facilities in 124 locations. We can arrange a conference for 3,000 in Copenhagen, a wedding for 300 in Edinburgh, or an intimate board meeting for three in Istanbul. The Radisson SAS Meetings & Events Promise is to be 100% professional, 100% committed and 100% caring. All Radisson SAS Meetings and Events employees have been educated and certified by MPI-Meetings Professionals International, the largest association of meetings professionals in the world. Our Business and leisure guests, who are members of our goldpoints plus programme, earn Gold Points whenever they stay at a Radisson SAS hotel in Europe, the Middle East and Africa. Gold Points can be exchanged for Award Stays, room upgrades, airline miles and other amenities. Learn more about goldpoints plus at www.rzgp.com. European vacation Other links: 1: European vacation Radisson SAS, radissonsas.com ... European vacation ... 2: Europe holiday - Radisson ... 3: Hotel vacation - Radisson SAS, radissonsas.com 4: Vacation Europe - Radisson SAS, radissonsas.com 5: Holiday hotels - Radisson ... 6: Europe vacation - Radisson SAS, radissonsas.com 7: Hotel holiday - Radisson SAS, radissonsas.com 8: Holidays Europe - Radisson SAS, radissonsas.com 9: Holiday Europe - Radisson SAS, ... 10: Holidays in Europe - Radisson SAS, radissonsas.com Contact Us Privacy Policy Toll-free Numbers About Us Best Price Guarantee Other Brands in the Rezidor SAS family: Park Inn Country Inns Regent © 2005 Rezidor SAS Hospitality. All rights reserved
Russia Travel Resources >
Russia Travel - Need to Know You are here: About > Travel > Eastern Europe for Visitors > Russia-Belarus-Ukraine > Russia Travel Resources > Travel Essentials - Russia > Russia Travel - Need to Know Travel Go Eastern Europe Essentials Best of Eastern Europe Map of Central/Eastern Europe Photo Gallery Country Profiles Discount Travel Websites Articles & Resources Planning Your Trip Ways to Travel What to Do in East Europe Maps for Eastern Europe Czech-SlovakTravel Hungary Travel Poland Travel Russia-Belarus-Ukraine Romania-Moldova Travel Baltic Travel Balkan Travel Culture and Holidays Photo Galleries East Europe Travel and Language Books Forums Help FREE Newsletter Sign Up Now for the Eastern Europe for Visitors newsletter! See Online Courses Search Eastern Europe for Visitors Peter and Paul Fortress, St. Petersburg, Russia M. Schumacher Stay up to date! Peter and Paul Fortress, St. Petersburg, Russia M. Schumacher Email to a friend Print this page Elsewhere on the Web Map of Russia's Time Zones Converting to Metric Converting Shoe Sizes in Russia Elsewhere on the Web Converting Clothing Sizes Weather in Russia Most Popular First Christmas Tree Europe map Best of Eastern Europe Croatia Naturism and Nudism Discount Travel Websites What's Hot Krakow Photo Gallery Profiles of Eastern Europe Moscow City Profile Czech Republic Photo Gallery - Charles Bridge and castle Sofia's Religous Buildings Related Topics Hotels / Resorts / Inns European History Architecture Air Travel Europe for Visitors Need to Know From Apply Now , Your Guide to Eastern Europe for Visitors . FREE Newsletter. Sign Up Now! Russia Travel Guide Below is some need-to-know information about Russia before you travel there.
Time Zones
Counting Kaliningrad, Russia spans 11 time zones. Moscow and St. Petersburg are in the same time zone, which is three hours ahead of Greenwich Mean Time in the winter, and four hours ahead during Daylight Savings Time. See a map of Russia's time zones in the linkbox on the right side.
Electricity
Voltage: 220v. Frequency: 50Hz.
Outlets: Still in use is the two-pin GOST 7369 plug and socket that was widespread throughout Russia and Eastern Europe. This 4.0mm pin plug is being phased out in favor of the European CEE 7/4 Shuko and CEE 7/16 Europlug with 4.8mm pins. It's best to bring converters for both types of outlets.
TV Standard
SECAM
Measurements
Russia uses the metric system. Russia also has its own measurements for shoes and clothing. See the linkbox for a handy metric conversion website and for clothing conversion sites.
Weather
Russia's great expanse means the weather depends on where you are, but much of the country experiences winters with six months of snow cover. Most of Russia has two primary seasons of winter and summer, with brief periods of spring and autumn. In the very north, you will find arctic conditions. In Moscow and St. Petersburg, expect long, cold winters and mild summers. In the very south-eastern areas influenced by the Pacific Ocean, there is little snow in winter and summers are hot and rainy. Russia's popular Black Sea resort region enjoys almost tropical weather in the summer.
See average monthly temperatures for Moscow, St. Petersburg, and other areas from the website in the linkbox.
Public Holidays
During Russian public holidays, expect all government offices (including embassies) to be closed and most shops also. Many people have the day off from work.
January 1-2: New Years Day
January 7: Orthodox Christmas
March 8: Womens' Day
May 1-2: May Day
May 9: Victory Day
June 12: Independence Day
November 7: Peace and Harmony Day (former October Revolution Day)
December 12: Constitution Day
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