Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Japan Travel Go Japan

Etiquette in Japan - living in Japan - Japanese etiquette - working in Japan - Japan job search - studying in Japan  You are here: About > Travel > Japan for Visitors > Etiquette / Living in Japan Travel Go Japan Essentials Clickable Map of Japan Japan Pictures Japan Travel Tips Japanese Geisha Japan 101 - Fact about Japan Articles & Resources Japan Maps Picture of Japan / Web cams Best of Japan / Attractions Hotels/Accommodations Tokyo / Cities / Regions Japanese Translators Japanese Culture Etiquette / Living in Japan Japan Weather / Geography Japan History / Samurai Japanese Penpal / Chat Plan Your Trip to Japan Air Travel / Train Travel Restaurants / Japanese Food Japanese Gift / Japan Books Buyer's Guide Before You Buy Top Picks Japanese Gifts Product Reviews Forums Help FREE Newsletter Sign Up Now for the Japan for Visitors newsletter! See Online Courses   Search Japan for Visitors > Etiquette / Living in Japan Etiquette / Living in Japan Japanese etiquette information and living tips in Japan - includes working in Japan, studying in Japan, Japan news, and more. Subtopics Daily Life in Japan (22) Japanese School (11) Etiquette in Japan (5) Money Tip (4) Japan News and Japan Media (18) Visa @ Japanese Government (10) Working in Japan (26) Japanese Internet (20) Articles & Resources Sort By : Guide Picks | Alphabetical | Recent Homestay in Japan How to arrange homesaty/visit in Japan. From your About.com Guide.        Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2005 About, Inc., A part of the New York Times Company . All rights reserved. Around About New Video iPod - Review POLL: Must-Have Gadgets VIDEO: Portable Gaming VIDEO: Choosing a TV Hugh Hefner's Life What's Hot Japan Postcard - Japanese free email postcards - New Year's ... Japan Map - Nagano Prefecture Map - Map of Japan Universal Studios Japan Odaiba Photos Pictures of Japan - mount fuji picture - mt. fuji Photo Headlines Best Japan Photos in 2005 Which Japan photo gallery was viewed the most by visitors... Japanese New Year's Cards Sending New Year's cards to relatives, friends, teachers, classmates, and... Photo Gallery: Christmas Decorations in Japan Christmas in Tokyo Disneyland, Odaiba, Ebisu Garden Place, and more.... Christmas in Tokyo There are many fun events and beautiful Christmas illuminations to...

Vacation Packages Hotels &

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TRAVEL GUIDE Czech History

CzechSite Prague Travel Guide FIX UP YOUR TRIP Book Your Hotel Book Your Apartment Book Your Car Take a Guided Tour Let's Go Outdoor Get a Free Map Get a Guide Book Find the Connection Improve Your Czech Message Board TRAVEL GUIDE Czech History Famous Czechs Visas and Embassies General Information Getting There Getting Around Architecture and Sights Chateaux and Castles Music, Film, Theater Museums and Galleries Pubs and Restaurants Sport Activities Banks and Money Post, Phone, Internet Laundry Medical Care Shopping Around DISCOVER PRAGUE Photo Album Virtual Reality Tour PRAGUE EVERYDAY This Season News Get Daily News Weather Forecast Exchange Rates GENEALOGY Find Your Roots BUSINESS GUIDE Relocate To Czech Hello from Prague! It is night, Wednesday, December 28 in Prague andall Czech people named Bohumila are celebrating their name day. ALFONS MUCHA Exhibition Brotherhood of the Slavs is presented in The House of the Golden Ring till January 8. Find more in This Season News BOOK YOUR APARTMENT Book reasonable apartment for you in Prague through our new service introduced this spring. Find more in Book Your Apartment IMPRESE Rudolfinum Gallery presents exhibition Imprese till January 8. Do not miss it! Find more in This Season News KAREL SLENGER Trade Fair Palace presents Modern Art by Karel Slenger till January 15. Find more in This Season News DAY OF SKIING Let's go out to Krkonose mountains for one day skiing with us. Find more in Let's Go Outdoor SMS GATE Does your Czech friend have a cellular phone? Send him or her a message. Try our SMS Gate CLASSICAL MUSIC Municipal and Rudolfinum concert halls present classical music concerts almost daily. Find more and get the tickets online ABOUT THIS SITE This nonprofit travel guide for your trip to Prague and Czech Republic is located in San Francisco and is updated from Prague daily since 1996. Find more about this site . CHRISTMAS TIME Day is short in Prague, weather is cold and there is huge Christmas tree on Old Town Square. It is wonderful time for walking around this romantic city. Sometimes it might be rainy or snowy, good opportunity to go inside some gallery or exhibition hall. At night you could visit an opera, listen some classical music concert or see some black light theater performance. Enjoy Christmas time in Prague. THE BEST RESTAURANTS Check out the best place for your dinner in our large addressbook of the best Czech restaurants. Find more in Pubs and Restaurants YOUR NEAREST EMBASSY Find your nearest embassy in our large database of Czech missions abroad. Find more in Visas and Embassies NAME DAY SEARCH Do you have a Czech friend? Find out her or his nameday. Try our Name Day Search © CzechSite, San Francisco, Prague, 1996-2005. All Rights Reserved. Contact Webmaster Online accommodation (hotel, hostel), car rental, guided tour reservation, photo album, virtual reality.

Spain Travel Guides Map

In-Spain.info - Culture in Spain Information on Spain - Travel Spain - Spain Tourism - Map of Spain - Spanish Travel Guide - Spanish Phrases You are here: Home > At a Glance > Spanish Culture Search this site with Google: Web in-spain.info Tell a friend about this site ySpanish Culture While in Spain, be prepared for late lunches and dinners and late evenings out on the town. We've found that taking a siesta in the afternoons helps in getting adjusted to the Spanish schedule. Do's and Don'ts Don't be surprised at how rapidly people speak. We found our Spanish skills are severely tested on many occasions. And don't forget to lisp your z's and internal c's. (For example, Ibiza is pronounced Ee-BEETH-a). Don't complain about cigarette smoke in bars—be aware you'll either be laughed at or shown the door. And don't expect to find "No Smoking" sections in restaurants, either. There is no such thing in Spain. Spaniards often tell us that people who complain about such things are "afraid of life". Do carry some small change—you'll need it to use the public bathrooms. Don't wear shorts in churches; wear them only on beaches and at beach resorts. Women may be the object of unwanted attention more than in Northern Europe, particularly if they're traveling alone or visiting Andalusia or the southern Mediterranean coast. The Best response is no response at all—any attention given is likely to be misinterpreted. Do try to see the fastest ball game in the world, pelota (jai alai), played mainly in Bilbao and Guernica. Do be aware that the penalties for drug possession are severe, and convicted offenders can expect jail sentences. Tipping Tipping is a great tradition in Spain. While practically all establishments currently include a surcharge for service it is still common to leave something of a tip. This custom, common in bars and restaurants, has extended to hotel porters, theatre ushers and taxi drivers, though in none of these cases is it obligatory nor will anyone recriminate a client for not tipping. Smoking Smoking is commonplace amongst men and women in Spain, and do not expect to find many non-smoking areas designated in bars and restaurants. Smoking is also common in fast food restaurants, shops and malls. You probably won't get a polite answer if you ask someone to stop smoking a cigarette for whatever reason. For smokers, this will not be a problem, but non-smokers may find this uncomfortable. Cigarettes and cigars are reasonably cheap, and at the moment average about 2€ per packet. Your Ad Here Book your holiday: Hotels in Spain Car Hire in Spain Organised Tours in Spain Basic Info Spanish News Headlines Spanish News Weekday Roundup Spanish Flags Postal Service Travel & Transport Map of Spain Transport in Spain Tourist Information If things go wrong Hotel Accommodation Spanish Tourist Offices - Wordwide Spanish Culture Spanish Culture Spanish Time Dress codes Spain Travel Guides Map of Spain Spain - Home | Spain at a glance | Spain region guide | Best of Spain | Learn Spanish Phrases | Special Features | Hotels in Spain | Map of Spain All content © 2003 In-Spain.info All Rights Reserved. If you notice any errors on this site, please report them to webmaster@in-spain.info . You can add a link to this site here. Site Map - Useful Travel Links - Spain related links Looking for car hire in Malaga and Andalucia? Try Malaga car hire for great deals! Looking for hotels in Marbella and the rest of the Costa del Sol? Try Hotels in Marbella for top savings!