London Vacation

Vacation Packages - Paris Travel Deals, London Travel Deals, Britain Travel Deals Best Virgin Bargains Value-Plus Virgin Virgin Deluxe & Different Virgins Holiday Getaways Air Only Beyond London South Africa Cambodia China Hong Kong India Indonesia Japan Singapore Thailand Vietnam Australia Fiji Islands New Zealand Tahiti Argentina Belize Brazil Chile Costa Rica Ecuador Guatemala Honduras Panama Peru Uruguay Asia Europe Austria Belgium Czech Republic Denmark England Finland France Germany Greece Hungary Ireland Italy Malta Netherlands Norway Portugal Scotland Spain Sweden Switzerland Turkey Aruba Dominican Republic Jamaica Mexico St. Martins Home \\ Check Reservation \\ Contact Us \\ Site Map \\ Privacy Policy Virgin`s London Excursion (Air Inclusive) London is brimming with culture and is filled with artistic and architectural triumphs. This wonderful city has something for everyone and with the extras we've included you're sure to have the trip of a lifetime. Package Includes Round-trip Economy air on Virgin Atlantic, complete with Meet & Greet service in London Round-trip transportation between London airport and hotel 6 nights hotel accommodations Hotel taxes and service charges Continental Breakfast daily Original London Sightseeing Bus Tour The Pub Pass, go for lunch and a drink in a London pub Virgin's exclusive London City Guide Discounts for off-site parking at your departure airport in the states with AirportDiscountParking.com (at participating locations) Discount coupons featuring the Maxwell's Restaurant Group (Not valid in December) Discount coupon for Magellan's Travel Supplies "Welcome Abroad" carry-all Mandated airline fuel surcharges Package price excludes airport taxes and fees Package Categories Prices based from 1/10/2006 to 3/25/2006 Title Category Location Double Triple Single Tria Hotel Budget London $759 $759 $1039 My Place Hotel Budget London $789 $789 $1139 Regent Palace Hotel Budget London $819 $819 $1019 Holiday Villa Hotel Tourist London $829 $829 $1119 Ramada Marylebone Hotel Tourist London $879 $879 $1159 Queens Park Hotel Budget London $879 N/A $1199 Millennium Knightsbridge Hotel Superior London $949 N/A $1439 Somerset Bayswater Hotel Standard London $989 N/A $1499 K West Hotel & Spa Superior London $989 $989 $1439 St Giles Central London Hotel Tourist London $1019 $1019 $1599 Harrington Hall Hotel Superior London $1049 $1049 $1619 Flemings Mayfair Hotel Superior London $1089 $1089 $1729 Montcalm Hotel Nikko Superior London $1129 $1129 $1749 Royal Garden Hotel Deluxe London $1369 $1369 $2339 Sheraton Park Lane Hotel Deluxe London $1639 $1639 $2669 Swissotel London Howard Hotel Deluxe London $1769 N/A $2869 Grosvenor House Hotel London Deluxe London $2019 $2019 $3429 Ritz London Hotel Superior Deluxe London $2749 N/A $4569 Hotel Category Help Departure cities: $0 - New York JFK Newark-NJ $30 - Boston-MA $80 - Washington Dulles $170 - Albany-NY Hartford-CT Philadelphia-PA Providence-RI $210 - Buffalo-NY Manchester-NH Rochester-NY Syracuse-NY $220 - Cleveland-OH Norfolk-VA Ottawa Portland-ME $230 - Los Angeles-CA Miami-FL Orlando International San Francisco-CA $380 - Las Vegas-NV Notes & Restrictions Notes: Space is limited and your desired travel dates may not be available if you wait, so book early to avoid disappointment. We highly recommend 2nd and 3rd choices for travel dates and/or accommodations. A supplement will be charged for transfers that operate on December 25th, 26th and January 1st. Please note : Our award-winning carrier Virgin Atlantic Airways operates non-stop flights to London from JFK, Newark, Boston, Washington Dulles, Orlando, Miami, Los Angeles San Francisco and Las Vegas. All other destinations within the U.S. are serviced by Continental Airlines and will be routed to connect through to Virgin's New York gateway. Final payment due 45 days prior to departure. Passport Requirements: It is the sole responsibility of each passenger to obtain the necessary documents for travel, not excluding passports and visas. A valid passport is normally the only requirement for U.S. citizens. Visa requirements do change without notice and vary by nationality. Please check with the consulate office of the destination country as to visa requirements. Restrictions: Prices are per person based on double occupancy and a 21-day advance purchase. Purchases within 21 days will incur additional fees. Flight departure times may be at any time on your requested departure day. Surcharges of $25 per person each way may apply for travel Friday through Sunday. Prices already include the mandated airline fuel surcharges. Air taxes/Government-imposed fees/surcharges are excluded. These fees are in addition to the package prices and will be added to invoice. Travel is valid for these dates only. Certain other restrictions may apply, and offer is subject to change without notice. Once submitted your request can take at least 24 hours to confirm. Book This Package 12/24/2005-1/9/2006 from $779 1/10/2006-3/25/2006 from $759 3/26/2006-5/28/2006 from $919 5/29/2006-8/30/2006 from $1269 8/31/2006-10/31/2006 from $919 ' CLASS=SubmitBtn style='width:150px' Purchase Deadline Jan 19, 06 - Thu Helpful Links Return to previous page Print this page Send this page to a friend -- Personal Service Can't find what you're looking for? Call us for further information or to book. We specialize in customized vacations! 1-888-937-8474 Call for personal service: 9am - 8pm Mon - Fri, 10am - 4pm Sun (EST). Book This Package 12/24/2005-1/9/2006 from $779 1/10/2006-3/25/2006 from $759 3/26/2006-5/28/2006 from $919 5/29/2006-8/30/2006 from $1269 8/31/2006-10/31/2006 from $919 ' CLASS=SubmitBtn style='width:150px' Customer Quotes -- Virgin Vacations Home | Europe Vacations | Central America | Asia Vacations | South Pacific | Caribbean Vacations Mexico Vacations | Low Cost Paris Flights | Paris Travel Deals | London Travel Deals | Britain Travel Deals Exclusive Vacations | Sight Seeing | Vacation Packages | Vacation Resources | Vacation Articles | Site Map ©2005 Virgin Vacations. Offers worldwide cheap vacation packages and escorted tours including Paris travel deals, London travel deals, Britain travel deals, European vacation deals

Taiwan Travel

Andrew and Mei's Taiwan Travel Blog Andrew and Mei's Taiwan Travel Blog Andrew and Mei are in Taiwan teaching English and exploring the island! What fun adventures will they have? Find out here! Monday, October 31, 2005 Asia pictures Hello everyone! I finally finished uploading the 293 photos that are in this album. Again, you'll have to log into Snapfish in order to see the photos. Enjoy! http://www.snapfish.com/share/p=547311130794745666/l=65291688/cobrandOid=1000321/otsc=SYE/otsi=SALB posted by Mei @ 17:06 0 comments Thursday, October 27, 2005 First Trickle of Photos... You have to have a snapfish account in order to view the photos. Sorry about the catch (No pun intended)! But it's free and I will be uploading all of my pics onto Snapfish. I'm not sure how Andrew will upload his pics. http://www.snapfish.com/share/p=192271130458320686/l=64809203/cobrandOid=1000321/otsc=SYE/otsi=SALB posted by Mei @ 17:18 0 comments Friday, October 21, 2005 What? Who? Where? Luckily, my jet lag has been minimal, so I can discern easily whether that ("What? Who? Where?") is coming from the Nicholas Cage impersonation on SNL or from yours truly. I think that has something to do with the fact that on our last day in Thailand, we had to get up at around 4:30 AM and were only able to sleep minimaly for the next 36 hours. That led to an immediate crash upon coming home. However, I have been waking up at 8 AM (what the hell) and taking long, extended naps during the afternoon. So what now? Ideally, I'll be sitting on my ass for as long as possible. I DO have my movie collection I hope to watch. But in reality, for me now I have to a) find a job, b) find a car, and c) find a place to live. Not neccessarily in that order, either. I need to organize my pictures into a digestible format, but until I get my monitor back (currently on loan) that is an impossible task to do. Oh well, maybe it's for the best. I still need to FIND jobs, APPLY, finish my school apps, get a car, clean my room, organize the boxes that will be coming home, and last but not least, trying to figure out how I'll be seeing my friends. So what do I immediately notice about here compared to where I was? Driving to Wells Fargo, I was just amazed by how big our neighborhoods are. In cities in Taiwan, there are no neighborhoods and there are no noticable zoning regulations. It seems to be everywhere you go there are 4-5 story buildings, with the bottom floor being relegated for businesses and the top floors for people to live. Houses are minimal except in the 'country', and convenient stores are LITERALLY on every corner instead of on every commercial corner. Comparatively, the density of people here to there is non-existent. And it's cold here! Man. This is me, the guy who hates the heat, who withers and dies. But I must have gotten used to it, at least more so that previously, because I'm not enjoying the SJ autumn, I'm wearing jackets and pants constantly, and my hands are nearly frozen off (I have bad circulation in my hands). Well, this may be one my last postings on this blog, since it's not mine. Thanks so much to 6Q for letting us post on here and use this space. Maybe I'll make one of my own for my random thoughts and to provide therapy, if you're remotely interested just let me know. So concludes our trip: now, it's 'back to the real world.' Thanks for taking the time to read this, everyone! I hope I get a chance to see you all soon!! posted by Andrew @ 09:01 0 comments Tuesday, October 18, 2005 Home. Safe and Sound! Hello everyone! We are home, happy and healthy! Our plane was a little delayed and we had some trouble getting our bag (but at least they made it!) The end of our trip was nice, but we got rained on during our trip to see one of the smaller islands, and our canopy trekking was very quick but fun. When I get all of my pics uploaded, I will post a link for you guys to see our pics, and maybe Andrew will get his plethora of great shots uploaded as well. It's been a great ride, thanks for going along with us! posted by Mei @ 22:13 0 comments Saturday, October 15, 2005 Counting Down... Only a couple of days left in our trip! We're enjoying the last few days, doing things like relaxing on the beach and stocking up on last minute supplies. Huh? Supplies? Well, DVDs and PS2 games are extremely cheap here. (Of course they are burned.) The thing is, I don't know if the PS2 games (sorry, they're called DVD games) will work, but I am pretty sure that they will. But as games have gone from $4 to $2.50 to $2 as we have progressed around Thailand, you can imagine that I've been going a little crazy. Like a moth to a flame is a better description. Not as cheap as $0 for unlimited games like Todd can get, but hey, all the (PS2) games I can want for, what, $50? Not too shabby. Now I just hope they work. It's also ridiculous the number of DVD's I have bought here. After leaving America with *2* tapes, I'll return with an infinite number of movies. In fact, I think when I do get home, I'll need a couple of months to get all the games and movies out of my system. THEN maybe I'll start looking for a job. Haha. posted by Andrew @ 16:31 0 comments Friday, October 14, 2005 Koh Samui is a beautiful Island! Super quickly: Made it to Samui safe and sound, our bungalow is about a 15 sec walk to a very quiet, almost private beach. We've rented a jeep to see the island and it is absolutely gorgeous! We have plans to go sea kayaking, snorkeling, and "canopy climbing" which is apparently going through the trees on ropes, like rapelling, but you go horizontally through the air, instead of vertically down a cave or cliff. Yay! posted by Mei @ 17:15 0 comments Wednesday, October 12, 2005 "Bangkok is bitchin'" To quote Jerry, the guy who placed us at our jobs in Taipei, "Bangkok is bitchin'." Well, as it turns out, not really. If you recall, Jerry, the recruiter in Taiwan who placed us at our jobs, is a habitual liar. Some of his other comments include, "Your job isn't far from Neihu." (in fact, on the complete other SIDE of Taipei, a mere 1 1/2 hours away by bus and train), "Teachers have all the leverage.", "Schools have all the leverage.", etc. He has an insatiable thirst for lying. This isn't to say that we went to Bangkok because of what HE said, no, no no no. It's the capital of Thailand, of course we're going to stop by and say hello. However, bitchin' isn't the term I'd use to describe Bangkok. Big? Definitely. Boisterous? Sure. Belligerent? Yeah, you bet. But bitchin'? Eh... Bangkok isn't a bad place, but it is what most large Asian cities tend to be: big, unorganized (aka chaotic), polluted (nasty air and nasty stuff on the sidewalk), crowded, and, of course, there's bad traffic. What with 6 million people here, it's understandable that driving around is a lot like Office Space. But there is some of the stuff that we came here to see: the history, the temples, the art. Today, for instance, we headed down to the river and took a boat up to the Grand Palace and the Green Emerald Temple. The temple is remarkable: typical Thai style architecture ornately decorated. The temples are tall and have many spires seemingly reaching out toward heaven. Inside there is an actual Green Emerald Buddha, who interestingly enough changes clothes every season to reflect the current season (i.e. rainy, hot, cold). We then went to the adjacent Grand Palace, which is currently being rennovated (deja vu to Beijing). The King lived here, I believe, and performs some duties here still. Quite similar to the Buckingham Palace structurally (of course it does, all kings get big, luxurious buildings) but is more green and has elephants. Then we took a tuk-tuk to the National Museum. I think we described tuk-tuks, but if not, briefly they are three-wheeled motorcycle taxis (with a roof). Driver in front, two seats in the back. Perfect to inhale car/motorcycle exhaust, feel the full extent of potholes in the roads, and avoid getting ripped off in. Not my favorite. The National Museum is enormous and remarkably not crowded, considering how close it is to the main attraction in the area (Grand Palace and adjacent temple), which has throngs of people. The first building had the history of Thailand and its kings, and I was amazed by how often Thailand was at war for a Buddhist nation. However, it appears to be all or mostly all defensive in nature, so the museum says (nearly all by Myanmar (ex-Burma), those crazy war-hungry people!). But I am thankful that with the exception of some territorial concessions to France and Britin, Thailand was never colonized, and the evidence is in the language. While many people speak good English, the Thai language is predominant and never adopted roman letters. Instead, Thai characters are used. Anyway, from there, we explored other parts of the museum, including ceramics, ivory, old war weapons, gold figures, etc. It was massive. There was so much stuff. there were also massive chariots used for what seemed to be funeral processions. MASSIVE. I mean, we saw a video, and there were maybe 3000 people carrying the largest chariot ceremonially. To actually carry some of these massive contraptions, 56 people were needed. We are now at our guest house. An hour after we got in a massive afternoon storm came by; it was torrential, but it's eased off a bit now. Looking forward to getting to Ko Samui and relaxing, but I'm not too thrilled about the 4 AM wake up tomorrow! Ack! posted by Andrew @ 17:38 1 comments Contributors 6Q Mei Andrew End #profile -- Previous Posts Asia pictures First Trickle of Photos... What? Who? Where? Home. Safe and Sound! Counting Down... Koh Samui is a beautiful Island! "Bangkok is bitchin'" One night in Bangkok...Well, actually 3... I just ate delicious Thai food, cooked by ME! In Chiang Mai! This blog goes to the end of China, more later! Archives July 2004 August 2004 September 2004 October 2004 November 2004 December 2004 January 2005 February 2005 March 2005 April 2005 May 2005 June 2005 July 2005 August 2005 September 2005 October 2005

Disney Vacation Deals at

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Stay in a resort for the price of a hotel room. site: http://www.condoexpress.com/star_island.htm Discount Disney World Vacations Disney World Experts help you plan your Disney World vacation with discount resorts and theme park tickets. Info on dining, shopping, attractions, family activities, recreation, itinerary planning, and much more. site: http://www.destinationsinflorida.com Disney World Orlando Vacation Discounts Disney World Vacation Packages from $99. Save over 50% on your Disney World Family Vacation. Disney World tickets only 2 for $25. Top Disney World area hotels from $19. Book online or call our travel specialists for assistance. site: http://www.discountthemeparkvacations.com Disney World Orlando Vacation Discounts Disney World Vacation Packages from $99. Save over 50% on your Disney World Family Vacation. Disney World tickets only 2 for $25. Top Disney World area hotels from $19. Book online or call our travel specialists for assistance. site: discountthemeparkvacations.com Disney Vacation Deals at Travelocity Visit Travelocity.com to get great prices on Disney vacation deals. Book your vacation online and save. site: travelocity.com 1st For Orlando - Florida Villa and Condo Rentals Florida villas and condos for vacation rental in the Disney area of Orlando. Private pool homes and vacation resorts available for your holiday. Reasonable rates and good availability. site: http://www.1stfororlando.com Double Your Days At Universal Orlando Buy a 2-Day 2-Park Ticket get 2 Days Free and save $5 compared to gate price - Only Online. Admission to both Universal Studios Florida AND Islands of Adventure at Universal Orlando® Resort. site: http://www.UniversalOrlando.com Oak Plantation Resort - Orlando Oak Plantation is quiet and comfortable, yet close to everything. Walt Disney World Resort, Universal Orlando and SeaWorld Adventure Park are just moments away. site: http://www.condoexpress.com Orlando Vacations Looking for Orlando vacations ? Visit our free Top 10 Orlando Websites Directory site: http://www.crossdots.com 1st For Orlando - Florida Villa and Condo Rentals Florida villas and condos for vacation rental in the Disney area of Orlando. Private pool homes and vacation resorts available for your holiday. Reasonable rates and good availability. site: 1stfororlando.com Find Walt Disney World Vacation At the HOTEL Directory HOTEL reservations, Discount HOTELS, Cheap HOTELS and much more. We also list Walt Disney World Vacation. Search for HOTELS in every city in the world, with our HOTEL Search Engine. Click here for Walt Disney World Vacation. site: http://www.travel.giantexplorer.com Double Your Days At Universal Orlando Buy a 2-Day 2-Park Ticket get 2 Days Free and save $5 compared to gate price - Only Online. 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Argentina Travel

Argentina Travel Information | Lonely Planet Destination Guide worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links : Explore Argentina Argentina The home of the sultry tango does a good line in fiery soccer and juicy steaks. At a Glance Fast Facts WORLDGUIDE Introduction Background Info See Image Gallery Events Transport Money RELATED Thorn Tree Forum Postcards Travel Links More Places Check out our other destinations: Within Argentina Buenos Aires View Map Click here Feature Attraction Iguazú Falls These spectacular falls lie just east of the confluence of the Iguazú and Paraná rivers. You may recognise them from the film The Mission ; appropriately, ... more Despite Argentina's recent economic woes, its pleasures - stunning natural wonders, an elegant capital with a European-flavoured sophistication, and a passionate culture - are still as tempting as ever. The silver lining to the financial cloud is that it's now one of the best travel bargains going around. This is one Latin American country where Europeans and North Americans can feel at ease and travel relatively inconspicuously. An interest in soccer and some nimble foot skills may be all you need to feel like a local. SPONSORED LINKS Enquire Accomodation Reviews Find Lonely Planet author reviewed places to stay * Required Fields Country * Please select Argentina Australia Austria Belgium Brazil Canada China Cuba Czech Republic Denmark Egypt England Estonia Finland France Germany Hungary Iceland India Ireland Israel & the Palestinian Territories Italy Japan Malaysia Mexico Morocco Netherlands New Zealand Poland Portugal Russia Scotland South Africa South Korea Spain Sweden Taiwan Thailand Turkey USA United Arab Emirates Vietnam City * Please select Travel Services · Flights · Hostels · Hotels · Travel Insurance More Services › Disclaimer: We've tried to make theinformation on this web site as accurate as possible, but it isprovided 'as is' and we accept no responsibility for any loss, injuryor inconvenience sustained by anyone resulting from this information.You should verify critical information (like visas, health and safety,customs and transportation) with the relevant authorities before youtravel. text & images © lonely planet 2005 about us | privacy | feedback | advertising FAQs worldguide | shop | thorn tree forum | travel services | travel ticker | theme guides | on the road | postcards | travel links

Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]