Air Travel Complaints Program

FAQ's - How to file a complaint Complaints - Home The Agency's Role Jurisdiction of the Agency Types of Complaints General Consumer Information How to file a complaint People who want to make a complaint against an air carrier may mail or fax the Agency at: Canadian Transportation Agency Air Travel Complaints Program Ottawa, Ontario K1A ON9 Fax: (819) 953-5686 For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at: Phone: 1-888-222-2592 TTY: 1-800-669-5575 You may also file a complaint directly over the Internet Is there anything I should do before I contact the Agency? You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the Agency. Do I need to complain to the carrier first? In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first . Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Agency will be able to address your complaint. How can I complain to an air carrier directly when I don't know how to reach them so that my complaint will get dealt with? Here is a list of the largest Canadian Air Carriers' Customer Service Departments . What if I don't have all the information from my flight? While it would be helpful to have as much information as possible concerning your air travel arrangements, this does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information. What needs to be included in my complaint? The more detail you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information which you should provide for different types of complaints. If you do not have all the information that the form requires, that is okay, but it will take extra time to find that information and process your complaint. Is there a time limit to file a complaint? No, but in practical terms it is better to bring the matter to the carrier's or Agency's attention sooner rather than later. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information. Do I need a lawyer? You do not need to hire a lawyer in order to file a complaint with the Canadian Transportation Agency. The complaint process is simple and easy to understand. Of course, you may consult a lawyer if you wish. Are there any fees/costs to process my complaint? There is no charge to file a complaint with the Agency. Once I file my complaint, what happens? When the Agency receives a complaint, a few things must be verified before the complaint can be processed. First, the complaint is examined to determine if it falls within the jurisdiction of any other government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent. Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it. If you are still not satisfied with the way in which the airline handled your complaint, then the Agency can become involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Agency deals with your complaint. Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. Once the Agency has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Agency will try, whenever possible, to arrive at a solution acceptable to both parties. Even if your particular complaint cannot be resolved, it will prove useful in assisting the Agency to analyze and report on trends in customer service issues for the airline industry. If you are curious about the status of your complaint at any time, you may call the Agency staff assigned to your case, using your case reference number, to get an update. How long does it take? The Agency's procedures for a regulatory complaint require a resolution within 120 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint. What will the Agency do if it finds in my favour? The Agency's response will depend on the nature of the complaint. If the Agency found that a fare, rate or increase offered on a route within Canada served by only one carrier was unreasonable, then the Agency could disallow the fare, rate or price increase; direct the carrier to reduce the fare, rate or increase; and order the payment of refunds, if practical, to passengers who were found to have been overcharged. If the Agency found that a term or condition of carriage in a carrier's tariff was unreasonable or unduly discriminatory, it could prohibit the carrier from applying that term or condition, and it may also substitute a new term or condition in its place. If the Agency found that a carrier failed to apply its tariff , it could order the carrier to apply its tariff as written and order the carrier to pay compensation for out of pocket expenses to a passenger if he or she was adversely affected by the carrier's failure to apply its tariff. If the complaint involved a carrier discontinuing or reducing its service to a community without giving proper notice, the Agency could order the carrier to resume service for up to 60 days or could impose a fine. In some circumstances, the Agency can also fine a carrier for specified violations of the Act. What happens if the Agency does not find in my favour? If the Agency finds in favour of the air carrier, the complaint would be dismissed and the matter would be closed. What happens if I'm not happy with the outcome of my complaint? If the facts or circumstances relating to an Agency decision changed after the decision was made, then either you or the carrier could ask the Agency to review its finding. You may also appeal the Agency's finding to the Federal Court of Appeal or ask the Federal Cabinet to review it. These processes would probably require the assistance of a lawyer. The Air Travel Complaints Program's role is to assist air travellers in resolving their complaints against air carriers through an informal complaint process. If a satisfactory resolution to the complaint is not achieved, the case may be referred to the Agency's formal complaint process. Last Updated: 2005-10-24 [ Important Notices ]

Asia Travel

Asia Travel Pictures | Asia Travel Photos Asia Get travel inspiration and travel suggestions for visiting Asia. Fly your way! Book your flight to Asia online - saving 40% or more! Countries: Azerbaijan Bahrain Brunei Cambodia China Georgia Hong Kong India Indonesia Iran Israel Japan Jordan Kazakhstan Laos Lebanon Macau Malaysia North Korea Oman Pakistan Philippines Saudi Arabia Singapore South Korea Sri Lanka Syria Thailand United Arab Emirates Vietnam Yemen For me, Asia is a continent of extremes. Extremely vast, extremely crowded, extremely empty in parts, and with an incredible variation of cultures, religions, history, languages.... It is colourful, proud, fascinating, fast and slow... In Asia, one often feels very small, confronted with all these sensations. One feels small because of the huge distances one has to travel. One feels small when admiring a huge statue. One feels small when trying to walk in huge masses of people. Asia is a continent of mysteries. Languages are often written in characters strange to foreigners. Cultures are so different from European ones, that it is a defiance to unravel them. But really understanding them for a European like me, is an illusion. People are sometimes nice, sometimes incredibly impertinent. To be honest, I must say that Asia is not my favourite continent. Mostly for the exact observations given before. It is almost impossible to really connect with the people. They always seem to be hidden behind a mask, a mask of their culture, language, religion. And the foreigner is always excluded. Nevertheless, there is a strong interaction between these sensations. And this interaction is precisely the attraction of the vast collection of countries that make up Asia. Feel welcome to share my experiences in The Mysterious Continent! Go directly to: Africa Europe North America Oceania South America Join our mailinglist: If you want to be updated about developments at Around the World in 80 Clicks, subscribe! Your E-mail address: Travel Forum Join others in discussions on Asia Also on this site: read and sign the guestbook send us your suggestions ! send this site to a friend read about the background of this site publications on this site meet new friends for travel, dating or just fun! Around the World in 80 Clicks All rights reserved - www.traveladventures.org - 1999-2005 Share your comments

Travel Advice UK Embassies

Foreign & Commonwealth Office Home Most popular sections... Careers with the FCO Country Profiles FCO Strategy Foreign Embassies in the UK Latest News Links Travel Advice UK Embassies Overseas UKVisas i-uk.com The purpose of the FCO is to work for UK interests in a safe, just and prosperous world. We do this with some 16,000 staff, based in the UK and our overseas network of over 200 diplomatic offices. ANNIVERSARY OF INDIAN OCEAN TSUNAMI – MESSAGE FROM JACK STRAW(26/12/05) 'I would like to express the government's, and my own, sympathy to those who have suffered bereavement, injury or trauma due to the terrible events of Boxing Day 2004', said Jack Straw, in a statement issued on the anniversary of the Indian Ocean tsunami. More... 'THE CENTRAL ROLE THAT MUSLIMS PLAY IN THIS COUNTRY' - STRAW, LAUNCH OF HAJJ 2006(20/12/05) 'I believe that there is a shared sense of community in Britain', said Jack Straw, at the launch of the seventh Hajj Delegation. Mr Straw said that the Hajj 'highlights the extent to which we in Britain live in a truly multi-cultural multi-religious society' and is 'a symbol of the central role which Muslims play in the life of this country.' More... Travel Advice: Read the latest updates by country. Photos: See the updated photo library of FCO Ministers. Video: Watch the latest 'Know Before You Go' TV advertisement. BOXING DAY 2004 TSUNAMI ANNIVERSARY Our tsunami section has a large amount of information regarding the Boxing Day 2004 tsunami, including help for bereaved families and assistance for people thinking of visiting the area. The Foreign Secretary made a statement on 26 December, marking the anniversary of the Tsunami . EU BUDGET PLANS IN DETAIL The UK Presidency has published revised proposals on the Financial Perspectives 2007 - 2013, which have been agreed following the European Council meeting on 15-16 December. For more information visit the UK Presidency of the EU 2005 website. UK Trade & Investment - The Government organisation helping international businesses realise their potential. UKvisas - Delivering a modern visa service. Number Ten website. - The website of the Prime Minister, Tony Blair. -- Main switchboard/ General enquiries: 020 7008 1500 Services for Britons Overseas: 020 7008 0210 (office hours only) Travel advice: 0845 850 2829 (BT-4p per min, other networks vary) Visa enquiries: 020 7008 8438

Austria Travel

Austria,austria - Travel Photo Gallery U sername: P assword: R emember Me Car Hire Travel Insurance Airport Parking UK Cheap Accommodation Hotel Bookings Travellerspoint Travel Community Forums Blogs Destinations Accommodation Travel Help Reunions Tools Links Austria,austria - Travel Photo Gallery Travel Photography > Austria,austria - Travel Photo Gallery This Gallery Show as stream Size: XS S M Tags: austria Countries: Austria Count: 36 Photos Related Categories: landscapes vienna austria snow night buildings mountains Page 1 2 Next Northern Vienna Woods 1 Along our daily route from home to work. Date: 21 November 2005 Photographer: Hartwig Dellmour : gallery Country: Austria : gallery Tags: snow landscape vienna_woods Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L The Prater Rollercoaster - Vienna - Austria Date: 31 October 2005 Photographer: Agnese P. : gallery Country: Austria : gallery Tags: skylines shadows Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Vienna Shadows Date: 29 October 2005 Photographer: Agnese P. : gallery Country: Austria : gallery Tags: skylines Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L 'Hundertwasserhaus' Date: 13 October 2005 Photographer: Adelina Ong : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L hofsburg Date: 13 October 2005 Photographer: Adelina Ong : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Karlskirche Date: 12 October 2005 Photographer: Adelina Ong : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L parliament Date: 10 October 2005 Photographer: Adelina Ong : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Salzburg city Salzburg city from the fortress Date: 24 September 2005 Photographer: Pradis Maneesaeng : gallery Country: Austria : gallery Tags: landscapes buildings austria Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Hallstatt Date: 22 September 2005 Photographer: Pradis Maneesaeng : gallery Country: Austria : gallery Tags: landscapes mountains lakes hallstatt austria Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Hallstatt, AUSTRIA Date: 22 September 2005 Photographer: Pradis Maneesaeng : gallery Country: Austria : gallery Tags: landscapes mountains lakes Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Hallstat Salzkammergut, Austria Date: 17 May 2005 Photographer: Valerie N : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L ST STEPHENS CATHEDRAL A view of the Cathedral through a narrow street in Vienna... Date: May 2005 Photographer: Anne Reinstein : gallery Country: Austria : gallery Tags: churches Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M Austrian Ski Resort, Obertauern Date: 20 April 2005 Photographer: Kye Brown : gallery Country: Austria : gallery Tags: landscapes mountains snow Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Staapark in Winter Vienna, Austria Date: 19 January 2005 Photographer: Valerie N : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L United Nartions, Vienna Vienna International Centre Date: 17 January 2005 Photographer: Valerie N : gallery Country: Austria : gallery Tags: buildings Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Sunrise in the Austrian Alps Taken on a company ski trip in the resort of Chamonix. I love the alps! Date: 2005 Photographer: Gregory Brine : gallery Country: Austria : gallery Tags: landscapes sunsets_and_sunrises mountains sky snow Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Hiking in Leoben Date: 2005 Photographer: Adam Smith : gallery Country: Austria : gallery Tags: landscapes mountains Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L Evening in Spittal Parked for the night with lots of time on the hands. You need a hobby with this job. Date: 2005 Photographer: Jon Carlisle : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M | L austrian alps Date: July 2004 Photographer: Emma Dean : gallery Country: Austria : gallery Tags: landscapes sky Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M salzburg dom Date: July 2004 Photographer: Emma Dean : gallery Country: Austria : gallery Tags: churches salzburg Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M CHURCH One of the dozen of churches we saw in Vienna. Date: May 2004 Photographer: Anne Reinstein : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M GLORIETTE-SCHONBRUNN PALACE I called this Belvedere before, I just edited the title. This is the area called the Gloriette, opposite of Schonbrunn Palace which was supposed to be the "crowning touch" of the Palace. Date: May 2004 Photographer: Anne Reinstein : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M Graz, Castle Tower Date: 2004 Photographer: Rich Perkins : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M Salzbourg Salzbourg at night Date: 31 December 2003 Photographer: Andrea Spalla : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M Graz River Theatre Date: 2003 Photographer: Rich Perkins : gallery Country: Austria : gallery Send as postcard Featured in the Austria Photo Gallery Sizes: XS | S | M Page 1 2 Next © 2002 - 2005 Travellerspoint Travel Community | Contact | FAQ | About | Terms | Site Map

Vacation Rentals, Holiday Rentals,

Vacation Rentals, Holiday Rentals, Vacation Rental Home and Condo Rentals Worldwide | PerfectPlaces.com Vacation Rentals, Holiday Rentals, Vacation Home and Condo Rentals Worldwide Choose from over 5000 Vacation Rentals! Click on the world map to view vacation rentals in that region: Finding Vacation Rentals: PerfectPlaces.com has specialized in helping travelers find qualityvacation and holiday rentals around the world since 1996. Properties include homes, villas,condos, cottages, cabins and bed and breakfasts. Try our advanced vacation rental search to search by travel dates and destinations. Listings for vacationrentals include detailed descriptions, pictures, availability,pricing and owner/manager contact information. Review our Frequently Asked Questions page for more information on finding and booking vacation rentals. Advertising Vacation Rentals: Property Owners and Managers canlist vacation rental homes, villas, condos, cottages, cabins and bed and breakfastswithin minutes using our vacation rental management tools. Give your vacationrental property exposure to 1000s of potential guests visiting PerfectPlaces.com each day. Worldwide Vacation Rental Destinations: Africa · Asia · Australia and South Pacific · Caribbean · Central America · Europe · Middle East · North America ( Canada , Mexico , United States )· South America European Vacation Rental Destinations: Austria · Belgium · Bulgaria · Croatia · Cyprus · Czech Republic · Estonia · France · Germany · Greece · Hungary · Ireland · Italy · Malta · Monaco · Montenegro · Netherlands · Norway · Poland · Portugal · Russia · Slovakia · Slovenia · Spain · Switzerland · Turkey · Ukraine · United Kingdom-England · United Kingdom-Scotland · United Kingdom-Wales United States Vacation Rental Destinations: Alabama · Alaska · Arizona · Arkansas · California · Colorado · Connecticut · Delaware · Florida · Georgia · Hawaii · Idaho · Illinois · Indiana · Louisiana · Maine · Maryland · Massachusetts · Michigan · Minnesota · Mississippi · Missouri · Montana · Nevada · New Hampshire · New Jersey · New Mexico · New York · North Carolina · Ohio · Oklahoma · Oregon · Pennsylvania · Rhode Island · South Carolina · Tennessee · Texas · Utah · Vermont · Virginia · Washington · Wisconsin · Wyoming Featured Vacation Rental Orlando Disney World, Florida: 5 Bedroom Golf Club Villa Owners/Managers of Vacation Rentals Introductory Three Month Free Trial! Owners and Managers: add your vacation rentals and start finding new customers today! Click here to list your vacation property View Vacation Rentals by Interest Snow Skiing Golfing Tennis Hiking Boating Pet Friendly Fishing Hunting Scuba Diving Horses Water Skiing View by Accommodation Type Bed and Breakfast Cottage Rentals Villa Rentals Apartment Rentals Holiday Rentals Gites for Rent Condo Rentals Vacationers: Have questions? Click here for our vacation rental FAQ page View PerfectPlaces.com site map © 1996 - 2005 Perfect Places, Inc. All rights reserved. Contact Customer Service